Non-smoking room was booked in advance, the staff was informed about late check-in and traveling with a baby. On our arrival after midnight we got the room with cigarette smoke as they "can not guarantee room types".

Stayed here on April 27, 2013. Booked two rooms through Booding.com. When we got to the hotel, we were greeted by a very friendly desk person, who soon had a look of confusion on his face because my reservations did not come through. If we had checked in a few hours later, they would have been booked. Very upset with... More

The hotel was very clean - both the common areas and the rooms. The staff was very friendly. The only area for improvement would be the beds and pillows. The beds were very hard and the pillows were lumpy and flat.

Your staff offers excellent service! They are very friendly and always smiling, even under the demanding conditions of heavy rain, stranded passengers, hotel shortages, flooded roads and a mulitude of unknows. They always sojourn on and work together effortlessly as a team. My stay this time was on Apr. 17, 2013. A special thanks to your van drivers who carefully... More

Great location and fairly convenient airport shuttle. The real issue was that we reserved a non-smoking room through the hotel website. Upon arriving we found they had reserved us a smoking room. We checked in around 11 pm so we got the overnight staff. They were less than courteous. They said there was nothing that they could do and did... More

The man at the front desk is very nice. He uses humor to make you comfortable and cares about his guests. He likes to make sure that you have everything you need in order for the stay to be the best it can be. He treated us like kings. The room itself was exactly what we needed, plenty of room... More