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All 14 Elk Grove Village hotels

Sheraton Suites Chicago Elk Grove

3.5 of 5 Hotel   |   121 Northwest Point Boulevard, Elk Grove Village, IL 60007
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Ranked #4 of 14 Hotels in Elk Grove Village
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A recent review
4 of 5 stars reviewed 3 days ago
rd400 Chicago, Illinois
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266 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Top Contributor
97 reviews 97 reviews
42 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

If you wear High Heels or use a walking device beware. It is a bit of a walk from the parking lot to the entrance. The is on a brick like pavement. Very difficult in heels or if you have a wealking device. Add snow and rain to eqaation and that is a difficult walk.room cleaning could be better.A lot... More

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Dubai, United Arab Emirates
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

If your business is outside and around Chicago area and you want to be reasonably close to airport, and want a quiet place then this hotel is good. I think the location was perfect for where I needed to go, could drop in to Chicago by rental in 30min. Rooms are big (suites) and have nice workspace/desk etc and very... More

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James B, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for choosing the Sheraton Suites Chicago. We greatly appreciate your perspective of the Hotel. The property does offer a very relaxing experience set back from the interstate overlooking a tranquil pond. Our location does offer easy accessibility to Chicago and surrounding communities. With regard to our rooms, we do offer very spacious accommodations with ample seating in the... More

Sarasota, Florida
Top Contributor
104 reviews 104 reviews
71 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice property next to highway, near the airport and convenient to the western suburbs of Chicago. This is a business hotel, with all the amenities one needs from a bar to restaurant. The Club has a decent happy hour in terms of snacks, although no alcoholic drinks are served. There is nothing in walking distance of the hotel, it is... More

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James B, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Our team appreciates your stay with us and honest assessment of the Sheraton Suites Chicago. While we are conveniently located west of the airport in a very quiet office park, our property is not within walking distance from most restaurants or shopping. However, we offer transportation on property that can accommodate a short ride to the nearest restaurant or Woodfield... More

Ohio
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First, the staff could not have been more nicer, kind and responsive, from the check in woman at the front desk to the concierge to the bartender and room service and wait staff. The room was spacious and well equipped and very clean. But the restaurant was lacking. This place is on an island of sorts and if you don't... More

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James B, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for selecting the Sheraton Suites Chicago for your recent visit. We appreciate your feedback and most importantly your opinion on our ability to serve our guests. Our greatest concern regarding your assessment was the fitness facility and meals you were served. As we make changes in the very near future, a focus for the property will be on... More

RCGenk
Top Contributor
122 reviews 122 reviews
95 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I recently stayed here on a family trip and had chosen this hotel based on price, reviews, and proximity to ORD. Although the hotel is dated, my overall initial impression was not bad. Check-in went smoothly, and we were in our room in no time. Our room was spacious, with a separate living area (including sleeper sofa), as well as... More

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James B, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for your recent review of our property. As a frequent traveler, we appreciate your consideration and overall feelings regarding the Hotel. Based on your experience, most notably the room assignment and the bed size, we have worked with the staff to improve our efforts on meeting guest expectations and accommodating all guests based on their physical needs. While... More

Albany, New York
Top Contributor
57 reviews 57 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I travel to this area often for work. It is the closest hotel to the office. Five years ago we stopped using this hotel as the property had become very rundown. In October the Double Tree near by was booked up and corp. travel said this hotel had been re-done and was good now. It was not. Same old facility... More

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James B, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

First and Foremost thank you for taking the time to share your experience with the Hotel. Our team takes a great deal of pride in how we present the Hotel to our guests. Based on your review during your most recent visit we failed to meet your expectations and may have lost your future business. In response to your review,... More

Chicago, Illinois
Contributor
19 reviews 19 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This isn't necessarily a reflection of this particular location, but the Sheraton Suites brand in general isn't a place to go if you're expecting your standard SPG calibre hotel (Westin, Sheraton, W, etc.). The staff and general service was fine (though we didn't really need anything) but the club lounge and general quality of the rooms and hotel aren't that... More

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James B, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for being a loyal Starwood Traveler. We appreciate all feedback and the consideration given by our loyal guests. Our Team has listened to your recommendation regarding improvements needed to our club lounge and we are working to improve the overall club lounge experience. While the club level experience is exclusive, we encourage all travelers to stay with Starwood... More

Louisville, Kentucky
Contributor
14 reviews 14 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed October 21, 2014

So this is my 4th stay in this hotel. And I've never reviewed it until now. After my first poor experience. See, that's the thing. You stay 3 times, really enjoy the facility, and one bad experience gets the review. Too bad Sheraton (and Starwood). I'll just list this quickly. My most recent visit included -very poor breakfast service on... More

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James B, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

First and foremost thank you for being a loyal guest of the Sheraton Suites. With your recent experience as you described we can understand the frustration and sentiment with the property. With a team that prides themselves in professionalism, it is clear that we failed to properly address the items outlined in a timely manner and provide the experience you... More

Nashville, Tennessee
Top Contributor
57 reviews 57 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 6, 2014

Pros: The front desk staff were very friendly, the lobby is nice and inviting, the breakfast pretty good, and the rooms were large. Cons: Rooms/bathrooms were outdated- in need of some definite TLC, and the elevators were super slow.

Was this review helpful? Yes
James B, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for selecting the Sheraton Suites during your recent business trip. We are pleased to find that our staff was able to meet and exceed your expectations. While we are bothered to learn of your sentiment regarding the condition of the property. We have deployed our maintenance team to target areas of the property that may need greater attention.... More

Seattle, Washington
Top Contributor
93 reviews 93 reviews
85 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed October 4, 2014

For the price I expected something less than spectacular, but was pleasantly surprised by this hotel, which is an excellent business hotel. Rooms are suites, with a living area with couch, desk, fridge, microwave, tv, plus a bedroom and a bathroom. All well laid out and very nice. Lots of natural light. Plenty of electrical outlets. I had two laptops,... More

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James B, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for choosing the Sheraton Suites Hotel and most notably your pleasant review of our facility. Our Team works very hard to provide a great experience for all our guests. We hope that you will continue to choose the Sheraton Suites Chicago for your future business travel needs. Sincerely, James B. Sheraton Suites Chicago More

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Additional Information about Sheraton Suites Chicago Elk Grove

Address: 121 Northwest Point Boulevard, Elk Grove Village, IL 60007
Phone Number:
Location: United States > Illinois > Elk Grove Village
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Suites Chicago Elk Grove 3.5*
Number of rooms: 253
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Also Known As:
Sheraton Suites Chicago Elk Grove Hotel Elk Grove Village
Sheraton Elk Grove Village
Sheraton Chicago
Elk Grove Village Sheraton
Sheraton Suite Elk Grove

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