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Sheraton Suites Chicago Elk Grove

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121 Northwest Point Boulevard, Elk Grove Village, IL 60007
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Sheraton Suites Chicago Elk Grove
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Sheraton Suites Chicago Elk Grove
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302 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cincinnati, Ohio
Level Contributor
2 reviews
4 of 5 stars Reviewed yesterday NEW

I would recommend staying here. Clean and comfortable bed. Hot water, maybe at times too hot. The only thing I did notice is the carpet was kind of dirty. We didn't really have time to enjoy the pool or bar but they appeared nice. We chose the hotel for a flight out of O'hare and enjoyed our short stay.

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Clifton, New Jersey
Level Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this property before as it is convenient if you have meetings at the American Academy of Pediatrics. The staff is really, really nice and they recognize your status as soon as they check you in. Overall the rooms are not bad...sitting area, separate bedroom. My bed had an issue and a leak in the shower but... More 

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Atlanta, Georgia
Level Contributor
267 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel may be old but front desk is courteous and apologize for not having my prefer floor so she gave me a better room plus club lounge access. Club lounge food selection is ok. Quite a large hotel with lots of free parking. Comfortable bed. Location close to O'Hare and interstate.

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Columbia, South Carolina
Level Contributor
182 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I have stayed here a few times now. Stays have been fine. This time I was beyond disappointed with our stay. The carpet was filthy. After walking on the carpet into the bathroom there were dirt tracks on the tile from the carpet. We stayed for four days and were only provided two bottles of free water... More 

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Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I often travel to Chicago and stay by O'Hare. This hotel is probably one of the best I have been. Very comfortable rooms, excellent service, and I was able to get a good price by booking a couple of weeks in advance. However, the place in my opinion has a major flaw and that's they don't offer a free shuttle... More 

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Ontario's Near North, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here for two nights with family. Room is very dated, dirty and tired. Youngest daughter slept on the couchbed, and it was literally disgusting. Carpets filthy. Lamp broken. Just a tired room in need of updating very badly. Coffee machine - had coffee bag still in it. Obviously the maid didn't check or clean it. Then I discovered that... More 

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Vero Beach, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this Sheraton multiple time and will come back over and over again. Spacious suites, nice bed, super clean, Starbucks coffee, pet friendly.. Everything you can ask for. I love the location of the hotel. It's nice and quiet. I don't know what else to say other than I wish there were more of this kind of... More 

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 17, 2015

Stayed here while in town for a graduation. It is close to the O'Hare airport and easy to find. Check in staff were adequate. They did not recognize loyalty program status, which is not too important but just an observation. The bar was a nice place to sit and have a drink in the evening after returning to the hotel.... More 

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1 review
1 of 5 stars Reviewed June 14, 2015

Do not stay in Sheraton, you might find out the next day you are missing your item! I stayed in Sheraton on 13th of June and checked out at noon. I realized i forgot my belt in the room at 1 pm and called them right after. They said the room is getting cleaned they will get back to me.... More 

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Francisco M, Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for taking the time to share your experience at our hotel during your recent visit here at the Sheraton Suites Chicago Elk Grove. Our goal is to strive to exceed every guest's expectations and unfortunately we failed to meet or exceed your expectations. We do apologize we could not locate the belt you claim to have left behind,... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 7, 2015 via mobile

Hotel is in a great location. Easy drive from airport and into Chicago. The bed was super comfortable! We upgraded to the 7th floor (club level). Breakfast was fantastic! The room was large and comfortable. I would recommend anyone to stay here. Great front desk service.

Was this review helpful? Yes 1
Francisco M, Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for your wonderful review! We know your time is valuable and we really appreciate the feedback. It was a pleasure having you stay with us and we really appreciate your business. We are delighted to see that you enjoyed your experience here at the Sheraton Suites Chicago Elk Grove, especially our club level breakfast and our front desk... More 

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