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All 14 Elk Grove Village hotels

Sheraton Suites Chicago Elk Grove

3.5 of 5 Hotel   |   121 Northwest Point Boulevard, Elk Grove Village, IL 60007
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72%
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
robinp56 Ashburn, Virginia
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230 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ashburn, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I recently planned a 3 day corporate event at this location for 70 people. We required meeting space, audio visual, hotel rooms, catering and transportation. The staff at the Sheraton Suites executed everything perfectly. The food, rooms and service were outstanding. I would highly recommend them for your next event.

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Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear robinp56, Thank you very much for your great review! I know that the entire team enjoyed you and you group! Thank you for writing about how outstanding our team, food, rooms and service was for your meetings. Again, thank you for your review and we hope to see you and your group again in the future! Sincerely, Wayne Leming... More

Wellesley, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I lived in Chicagoland 20 years ago, and this hotel hasn't been updated at all. The air system is loud and smelly and the room is just old. I will gladly take a smaller - nicer - room over this "suite". We were in this property with a partner and probably filled up 100 rooms, and the bar experience was... More

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Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear tummyrope, Thank you for letting us know about your stay. I am very sorry about your experience. I will address each of your issues and concerns with the team immediately. I hope that you will give us another opportunity to show you what a great team and hotel we have. Again, thank you for your review and please reach... More

Alabama
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed at this hotel a handful of times over the past year, and have always enjoyed the stay.The staff is excellent, and the breakfast in the lounge has always been good.Large rooms for families.

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Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear David H, Thank you for your great review and thank you for being a repeat guest with us! Thank you for mentioning the Club Lounge, the "excellent" staff and the size of the rooms. Again, thank you for being a valued guest and we look forward to your return! Sincerely, Wayne Leming General Manager Sheraton Suites Chicago Elk Grove More

Northfield, Illinois
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Four of us spent a night. It was in the middle of business park near I-90 and Arlington Heights Rd. Kinda remote, but close enough to everything else. Spacious suites with a large size counter top space. Facility is a bit dated and could benefit from an interior rehab. Everything was in decent working order. There are minor points like,... More

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Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear desertpole, Thank you for taking time to write us a review. I am glad that you took advantage of the Club Lounge upgrade, it is a great value! Thank you for mentioning the response time of our engineering team. Again, thank you for the review and we look forward to your next visit. Sincerely, Wayne Leming General Manager Sheraton... More

Sun Prairie, Wisconsin
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I just stayed here for a weekend on SPG points, so I can't comment on the price. Location was awesome, it's in the middle of a business park, away from the hustle of Woodfield Mall and IKEA. It's only a 10 minute drive either on the Tollway, or through the nature preserve, and was very quiet. The... More

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Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear bootleg711, Thank you for taking time to write us a review. Thank you for mentioning our location, conveniently located near major highways, Woodfield Shopping and O'Hare International Airport. I am also very happy that you mentioned our "awesome" staff and their knowledge of the local area in regards to recommeding a dinning choice for you. I will work with... More

Somersworth, New Hampshire
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed February 7, 2014

We stayed there for two nights on a business trip last week. The front desk staff and housekeepers were very friendly and helpful. My only complaint was the shuttle service-which we used a lot. They charged us different rates from and to the airport without an explanation, one of the drivers practically refused to let us charge one trip on... More

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Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear Melam M, Thank you for taking time to write us a review. I am glad that you enjoyed the hotel and how friendly and helpful the Front Desk Associates and Housekeeping team was. I also appreciate the great comments for the Club Lounge Attendant. I am sorry about your complaints with the shuttle services. Unfortunately we do not manage... More

Fort Collins, Colorado
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 9, 2013

Listen. If you're looking for friendly staff who take initiative, a good nights sleep with clean rooms and amenities, this is your place. I stay here often. Always pleased with my rooms and experience...and light on the expense report! Good job Sheraton Elk Grove staff!

Was this review helpful? Yes 1
Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear Roboverde, Thank you for the kind review. It is always great to see a review from one of our valuable frequent guests, especially when they acknowledge what great service our team provides as well as our amenities. With so many options in the Schaumburg/Chicago O'Hare area, we are honored that you have chose to stay with us. Our team... More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 29, 2013 via mobile

Location is great just off the expressway. Good staff maybe understaffed but still very pleasant. Room is decent attractive may need some maintenance ie heater makes loud noise at start but otherwise carpet & furniture nice clean in good condition. Upgrade to club level not worth it too many people no access control so constantly running out of food. Did... More

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Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear jmamac, Thank you for taking time to write us a review. I am sorry to hear about your experience in the Club Lounge. I do wish you would have let us know while you were on property so we could have taken care of your concerns immediately. We are looking into the concerns you mentioned and well address them.... More

Chicago, Illinois
1 review
2 of 5 stars Reviewed November 27, 2013

I stayed in this hotel for 2 days. one the first night itself, I'd put out the 'Make a green choice' tag outside my door. They didn't clean the room and on checkout, they told me that they didn't see the tag at all. I didn't have time to argue about this so had to leave. Otherwise stay was pleasant.

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Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear Gaurav J, Thank you for the review. I am sorry that we did not honor the Green Choice that you requested. I will look into the concern and address it accordingly. I do wish that you would have been able to let us know or spoke with myself to get the situation taken care of before you left, but... More

Bettendorf, IA
Top Contributor
85 reviews 85 reviews
35 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 18, 2013

Rooms are standard Sheraton suite product, but clean and comfortable. Bath a little small, showerhead desperately needed replacement. What really made this hotel stand out was the Club product - they obviously put forth a little effort into providing a decent breakfast. The muffins and pastries were good, there was ham available, and the scrambled eggs were not just edible,... More

Was this review helpful? Yes 2
Wayne L, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Dear BettendorfTraveler, Thank you for taking time to write us a review. The Sheraton Club Lounge is a great addition to your stay, our morning and afternoon attendants are always willing to go above and beyond! Again, I thank you for the review and we will share it with our team. Sincerely, Wayne Leming General Manager Sheraton Suites Chicago Elk... More

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Additional Information about Sheraton Suites Chicago Elk Grove

Also Known As:
Sheraton Suites Chicago Elk Grove Hotel Elk Grove Village
Sheraton Suites Chicago Elk Grove Hotel
Sheraton Elk Grove Village
Sheraton Chicago
Elk Grove Village Sheraton
Sheraton Suite Elk Grove
Address: 121 Northwest Point Boulevard, Elk Grove Village, IL 60007
Phone Number:
Location: United States > Illinois > Elk Grove Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 hotels in Elk Grove Village
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Suites Chicago Elk Grove 3.5*
Official Description (provided by the hotel):
Sheraton Suites Chicago Elk Grove hotel has over 2600 sq ft of meeting and event space and is close to Chicago O'Hare International Airport, Woodfield Mall, Arlington Racetrack, and Allstate Arena. ... more   less 
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