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Sheraton Suites Chicago Elk Grove

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121 Northwest Point Boulevard, Elk Grove Village, IL 60007
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Sheraton Suites Chicago Elk Grove
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Sheraton Suites Chicago Elk Grove
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282 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW

We made a last minute decision on a Saturday to spend the night in the area and found this property on the SPG site for only 3000 pts. So any complaints or gripes are minor considering how much more you get from SPG than other programs. The hotel was near the business offices for some big companies so I guess... More 

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Wayland, IA
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We had a king bedroom suite. I really liked how it was arranged with the two t.v.'s and the doors that could be closed. It was very clean and I liked the white decor. It would have been a five star if it included breakfast.

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Cleveland, Ohio
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A half an hour drive to downtown Chicago but more depending on traffic. Seamless check-in and check-out. Eva was sincere in thanking us for being loyal customers. Room was clean and quiet. We did not get the lake view I requested but that's ok. Our breakfast was delivered to our room on time which was great. We had lunch at... More 

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Franklin, Wisconsin
Contributor
19 reviews 19 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really like this hotel b/c its inexpensive, quiet, and the staff is just super! Francisco at the front desk greeted me by name, and was eager to help however he could. They don't have tea in the lobby (most of the hotels have complimentary tea/coffee/cookies available all day) but Francisco went above and beyond to call the room service... More 

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Ted M, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

You are correct in stating that the greatest asset we have is our staff. They do everything possible to make our guests feel at home. Thank you for recognizing them for their dedication to their craft. We also appreciate the comments about the comfort of our accommodations. One last point, is that we do offer complimentary coffee service in our... More 

Maryland Heights, Missouri
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 18, 2015

The staff here were very good. They were friendly and helpful. The room was not great. It was boxy and though technically a suite it was pretty small. The layout was very bad. The TV in the bedroom was in a weird place which made it hard to see from the opposite side of the bed. The ottomans in the... More 

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Ted M, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Your detailed review of your Valentines Weekend experience is receiving our very close attention and I want you to know that we appreciate the time you took to share your observations with us. Thank you for recognizing of the quality of our people and service. With respect to the guest room comments I can tell you that guest room renovations... More 

USA
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 20, 2015

The room I got here was was awesome -- a two room suite for $80/night. I thought that was an amazing deal. The hotel location was a little out of the way, tucked in the back of a business park. Not hard to find, but not near anything. Never fear, it's a full service hotel with a decent restaurant, so... More 

Was this review helpful? Yes 1
Ted M, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for taking the time to write to us. While we are pleased to know that you enjoyed your stay with us and that you would like to return, I want to express my apology for the difficulty you experienced with the HVAC unit in your guest room. Please be assured that this will receive our immediate attention. Thank... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2015

The hotel was very nice. The staff was outstanding! I stayed there for ten days and will be staying there again when I come back to the area! The room was very clean, the hotel food tasted great and breakfast was wonderful! It was very cold during my stay yet in my room I was toasty!!

Was this review helpful? Yes 2
Ted M, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

You are very kind to write such nice comments about our staff and our hotel. Thank you for being our guest for ten days and for sharing your experience with us. Our entire staff apprecaites your recognition of their efforts to make your stay enjoyable and we all look forward to welcoming you back when you visit the area again. More 

Noida, India
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 7, 2015

I write business specifically as this hotel is quite far away from downtown Chicago or from any shopping centre as such. They do have a paid cab service to the nearest shopping mall though. It is a quiet, clean and very picturesque area. I espcially liked their 2 TV concept, one in the living room and one in the bedroom.... More 

Was this review helpful? Yes 1
Ted M, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for staying with us and for your nice comments about our comfortable accommodations and enjoyable food service. We do offer shuttle service to many local areas as a service to our guests who want to shop, dine, or enjoy area attractions. In-room safes will be added in 2015. Many thanks for taking the time to share your experience... More 

Peachtree City, Georgia
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 29, 2014

All two room suite hotel with friendly and accommodating staff. Beds are plush and very comfortable. Rooms are clean and spacious and bathroom can be accessed from both rooms. There are windows in both rooms so there is a lot of natural light. A car is necessary as there is nothing that is walkable nearby although there are lots of... More 

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Ted M, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for being our guest and for taking the time to share your experience and your suggestions with us. Your comments about the service provided by our staff, our spacious, comfortable, and clean accommodations, and the large number of nearby dining and entertainment options are much appreciated. Your suggestions about the temperature controls, noise factors, and corridor conditions are... More 

Shanghai, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 13, 2014

I stayed there one night. Spacious room but pretty old. Towels spotted. Rooms could be noisy (There was a pretty noisy electric generator in the corridor outside the room). No possibilities for shopping nearby.

Was this review helpful? Yes
James B, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for taking the time to provide feedback from your recent visit to our property. While it appears we were unable to meet your expectations, we have addressed the items denoted with our staff and have alleviated many of concerns addressed. Additionally, to better inform our international travelers, we have provided improved information at with our concierge service to... More 

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