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Sheraton Suites Chicago Elk Grove

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121 Northwest Point Boulevard, Elk Grove Village, IL 60007
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Sheraton Suites Chicago Elk Grove
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Sheraton Suites Chicago Elk Grove
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288 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Draper, Utah, United States
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Ya, the rooms are suites but they're still pretty small. Everything was really just average. The food is just decent. No real big complaints. Just wasn't too impressed with anything. Staff was a little impersonal and slow. For the most part I'd look to stay someplace else.

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Rome, Italy
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent rooms, free WiFi, good parking space. Breakfast can be improved. Close to the airport and one of the biggest shopping malls in Illinois. Rooms include living room area with TV, refrigerator and computer desk. Water and coffee free at the lobby.

Was this review helpful? Yes 1
Jeff W, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Your concise review captures many of the finer points of our hotel. Our all suite design features two room suites that are larger than a normal guestroom. Both rooms in the suite feature televisions and can be seperated by French doors. Our location is very convenient as we are close to O'Hare and Midway airports, and the Woodfield Shopping Mall.... More 

1 review
5 of 5 stars Reviewed 1 week ago

Maria and Sue were extremely helpful with making sure the Grand Ballroom was in great shape and that the food and beverages were always ready on time. the services was excellent. And they were a joy to work with. Thank you!

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Jeff W, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

We appreciate you taking the time to recognize two of our outstanding associates. They do a great job taking care of our guests in our flexible meeting space, and we are very proud of them. From the Boardroom to the Ballroom and all the meeting space inbetween, we have a space just right for your next meeting. Hopefully you will... More 

Champaign, Illinois
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I spent 3000 Starpoints on a night at this hotel in order to relax and have room service breakfast. I was expecting to be put on the SPG club level, but I was not because they were full. Well, while staying at a Sheraton in Edison, NJ they were full too, but allowed us free upgraded access to the club... More 

Was this review helpful? Yes 1
Jeff W, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Please accept my sincerest apologies for the inconveniences you endured during your visit with us. As you can see from other reviews this is not how our hotel operates on a day to day basis. Please contact me directly so I can try to make it right for you. Once again, my apologies. More 

Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I regularly travel to the Chicago area for business / pleasure, multiple times a year. I ended up booking this hotel because my usual hotel was booked due to a convention. The hotel is very conveniently located near the Elk Grove Village industrial area, but secluded enough to have a lake and forest preserve view from most rooms. The Pros... More 

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Jeff W, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Your review of our property is very accurate. We are delighted you had the opportunity to experience what our hotel has to offer. Our suite is larger and more flexible than a regular hotel room, as you pointed out. For your viewing pleasure there are two televisions in each suite, one in each room. We encourage all of our guests... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

We made a last minute decision on a Saturday to spend the night in the area and found this property on the SPG site for only 3000 pts. So any complaints or gripes are minor considering how much more you get from SPG than other programs. The hotel was near the business offices for some big companies so I guess... More 

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Jeff W, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for being a SPG member and for taking the time to post a review of our hotel. You mentioned a couple of issues you encountered during your stay and our housekeeping team has gone to work on how to prevent those things from happening in the future. We appreciate you drawing these issues to our attention. We hope... More 

Wayland, IA
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 23, 2015 via mobile

We had a king bedroom suite. I really liked how it was arranged with the two t.v.'s and the doors that could be closed. It was very clean and I liked the white decor. It would have been a five star if it included breakfast.

Was this review helpful? Yes
Jeff W, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Thank you for staying at our all suite hotel. As you mentioned the furnishings are designed to give you a living space and the option to seperate the bedroom space. The space is much more flexible than a traditional guest room. While your rate did not include breakfast, many of our published rates do. We appreciate the four star rating.... More 

Cleveland, Ohio
Top Contributor
54 reviews 54 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 14, 2015

A half an hour drive to downtown Chicago but more depending on traffic. Seamless check-in and check-out. Eva was sincere in thanking us for being loyal customers. Room was clean and quiet. We did not get the lake view I requested but that's ok. Our breakfast was delivered to our room on time which was great. We had lunch at... More 

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Jeff W, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

We await your next visit to the Chicago area to welcome you back to our hotel. Your positive comments about Eva, our front desk supervisor, are much appreciated. I will be sure to pass them along to her. Being only a half hour from downtown Chicago allows easy access to all the city has to offer, without the higher costs.... More 

Franklin, Wisconsin
Contributor
19 reviews 19 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 25, 2015

I really like this hotel b/c its inexpensive, quiet, and the staff is just super! Francisco at the front desk greeted me by name, and was eager to help however he could. They don't have tea in the lobby (most of the hotels have complimentary tea/coffee/cookies available all day) but Francisco went above and beyond to call the room service... More 

Was this review helpful? Yes
Ted M, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

You are correct in stating that the greatest asset we have is our staff. They do everything possible to make our guests feel at home. Thank you for recognizing them for their dedication to their craft. We also appreciate the comments about the comfort of our accommodations. One last point, is that we do offer complimentary coffee service in our... More 

Maryland Heights, Missouri
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 18, 2015

The staff here were very good. They were friendly and helpful. The room was not great. It was boxy and though technically a suite it was pretty small. The layout was very bad. The TV in the bedroom was in a weird place which made it hard to see from the opposite side of the bed. The ottomans in the... More 

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Ted M, General Manager at Sheraton Suites Chicago Elk Grove, responded to this review

Your detailed review of your Valentines Weekend experience is receiving our very close attention and I want you to know that we appreciate the time you took to share your observations with us. Thank you for recognizing of the quality of our people and service. With respect to the guest room comments I can tell you that guest room renovations... More 

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