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All 14 Elk Grove Village hotels

Quality Inn & Suites Elk Grove Village

2.5 of 5 Hotel   |   100 Busse Road, Elk Grove Village, IL 60007
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Ranked #8 of 14 Hotels in Elk Grove Village
A recent review
3 of 5 stars reviewed 1 week ago
Susanna G Terre Haute, Indiana
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172 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Terre Haute, Indiana
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel was fine and somewhat close to the airport. Parking was limited. The shuttle driver that picked us up from the airport was rude and he was texting while driving and ran a red light. Did not feel safe with him.

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to let Tripadvisor know about the discomfort you experienced with our shuttle driver on your recent visit to our Quality Inn Elk Grove. Allow me to apologize on behalf of our hotel for our shuttle drivers behavior. I have shared your comments with our General Manager and appropriate action has been taken. We do... More 

Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I guess I was confused when I booked online. I thought I was getting a "park & fly" reservation while in truth I was not. I even had my shuttle reserved at the front desk to the airport without issue. It wasn't until I over heard the front desk giving another guest something to put in their car window and... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove. Please allow me to apologize on behalf of our hotel of failing to meet your expectations. We are so sorry you learned a hard lesson about reservations, however, I'm sure it will never again happen to you. Again,... More 

STREATOR
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Chose this hotel because it wasn't very expensive, and we could park our car there while we took a trip from O'Hare. 1 night stay with 17 days of parking was under $200 booked through ParkSleepFly.com. Staff was polite. Hotel was quiet and clean. Bed was lumpy. Parking is in a parking lot, so had to shovel 19" of snow... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you so much for taking the time to fill out the Tripadvisor online survey. I have shared your comments with my staff, and they join me in thanking you for your kind words. Also on behalf of our hotel, I would like to apologize for failing to exceed your expedtations regarding the "lumpy mattress". It is never our intention... More 

Indianapolis, Indiana
Top Contributor
59 reviews 59 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 23, 2015

This Quality Inn in Elk Grove Village, Illinois is a high-traffic property that is popular among those who travel through Chicago's O'Hare International Airport. Nevertheless, even though this older property shows signs of wear, the Quality Inn is very well cared for. The room was quiet, the WiFi worked well, and the public spaces were clean and in good repair.... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the timne to complete the Tripadvisor survey regarding your recent stay at our Quality Inn Elk Grove Village. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continously improve the quality of our services... More 

Juneau, Alaska, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed January 18, 2015

The hotel looks and feels a little cheap when walking through. But the bed was comfortable, minus 3/5 pillows being lumpy. I waited an hour for the shuttle to pick me up to bring me to the hotel but I was assured that it was a fluke because of the shuttle getting stuck due to trains. It's 20 minutes away... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor survey regarding your recent stay at our Comfort Inn O'Hare. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We do hope to see you again! Kindest... More 

Mexico City, Mexico
Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 10, 2014

It is actually a good hotel pecially for the price you pay. The rooms are clean I had one exception in on bed with a stay in the white linen but it seems it was washed with something blue). The internet is really fast, we are close to the highway, airport, etc, they even have a shuttle to the O'Hare... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to fill out the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words., We take pride in our hotel and the services we provide and we are... More 

Chicago, Illinois
Top Contributor
85 reviews 85 reviews
12 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed December 9, 2014

i stayed in the suite which was actually not bad..they have free shuttle to and from the airport and also airport parking. Cozy location not that far from the airport. nice little breakfast it the morning and a little bar too. our airport shuttle driver PAR was very helpful and told us about many things to do around the hotel..very... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor survey regarding your recent stay at our Quality Inn Elk Grove. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More 

Deer Harbor, Washington
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2014

We decided to use this hotel after reading some of the good reviews. The shuttle was prompt, the staff went out of their way to help us find local places to check out for dinner and for fun. What I really liked was the fact that the rooms were super clean. When I travel thats the biggest thing I look... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you so much for taking the time to complete the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of... More 

north america
Contributor
14 reviews 14 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 4, 2014

This is an ok place to stay if you want to be near the airport and use their shuttle service. The hotel rooms are a bit worn and need updating. If you are not leveraging the shuttle and airport proximity, I would stay elsewhere as there are probably better values in the area. Several places nearby to eat including White... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey regarding you recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We truly enjoyed having you as our guest and... More 

1 review
3 of 5 stars Reviewed November 4, 2014

The customer service is not very good. The hotel claims the shuttle to the airport takes 20-25 minutes. The driver left 5 mins late and the drive-time was 40 minutes. I specifically asked for a room away from the ice machine and was given a room right next to it. I called to complain and switch rooms. It was almost... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove. Allow me to apologize on behalf of our hotel and staff for failing to meet your expectations regarding our Shuttle Service and our Front Desk Personnel. I have shared your feedback with our General Manager and our Front... More 

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Additional Information about Quality Inn & Suites Elk Grove Village

Address: 100 Busse Road, Elk Grove Village, IL 60007
Phone Number:
Location: United States > Illinois > Elk Grove Village
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Elk Grove Village 2.5*
Number of rooms: 125
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Also Known As:
Quality Inn And Suites Elk Grove Village
Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
Quality Inn Elk Grove Village
Elk Grove Village Quality Inn

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