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Quality Inn & Suites Elk Grove Village

2.5 of 5
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100 Busse Road, Elk Grove Village, IL 60007
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Quality Inn & Suites Elk Grove Village
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179 reviews from our community

Traveler rating
    42
    57
    46
    16
    18
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43
59
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31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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  • All months
    (179)
  • Mar-May only
    (47)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stay there often for business. No matter what time I arrive, or what shape I am in the staff always goes out of there way to make me feel taken care of.. My room is ready for me to fall down in.. The hotel is quiet.. Its safe. Its clean.. Plenty of parking.. Close to the airport and all... More 

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Dear Tommy, How nice of you to write such a glowing review of our Quality Inn Elk Grove regarding your stays with us. Our entire staff is always looking forward to seeing you, and yes indeed I will share your comments with them. It is really our pleasure to have you as our guest, and we will continue to do... More 

Bloomsburg, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

BOB is the BEST!!! Excellent breakfast. Will be staying here again when I come back to the Chicago area. I took the shuttle to the airport for just a $2.00 fee and went downtown, very convenient. I will recommend to all my friends

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you so much for taking the time to complete the Tripadvisor survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with Bob and our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services... More 

wisconsin
Top Contributor
156 reviews 156 reviews
27 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When we travel, we always stay here for the park, sleep, fly package. Hotel front desk people very friendly and very helpful. Check in and check out are no hassle what so ever. Rooms are basic but very clean. Beds are comfortable. Wifi works great in the rooms. Shuttle surface at the hotel is very timely. Getting the shuttle back... More 

Was this review helpful? Yes 2
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

On behalf of our hotel and staff, I would like to let you know how delighted we were to see your survey response on Tripadvisor. The hotel business requires long and demanding hours. Day or Night, good service depends upon people willing to give their very best at all times. That's why it is truly rewarding when a guest takes... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The room was very clean, the wifi worked well, the maid service was above average and the free breakfast was great. More items to choose from than than any other hotel in recent memory. I would definitely recommend this hotel to my friends.

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey with such positive feedback regarding your recent stay with us at Quality Inn Elk Grove. We very much appreciate your feedback and will share it with our team. I have shared your comments with my staff and they join me in thanking you for your kind words.It is... More 

Beloit, WI
Top Contributor
115 reviews 115 reviews
16 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We did a park, stay and fly at Quality Inn in Elk Grove, IL. Check in was a breeze. The rooms were clean, quiet and the beds were very comfortable. The shuttle got us to the airport in plenty of time and picked us up when we needed to get our vehicle. It was a great experience that we will... More 

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

On behalf of our Super 8 Hotel and staff, I'm writing to let you know how delighted we were to receive yor kind words of praise for our hotel and staff. We do accommodate many guests each evening and we try to make each guest's stay a pleasure. Our principal goal is to provide dependable service to all of our... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Alyssa is the best! Walked us through finding the shuttle pick up area (tip to fellow travelers, The "Shuttle Center Door 3" and "Terminal 3" are two very different places). Pick up was fast. Rooms were very clean and breakfast was very good. Will be back!!

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you so much for taking the time to complete the Tripadvisor survey with such positive feedback! We very much appreciate and value your comments and will share them with our team. Your survey responses will serve as encouragement to all of our staff as we endeavor to constantly improve our accommodations and services. It is always a delight to... More 

DeKalb, Illinois
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 2, 2015

Bed was comfortable, bathroom needs an update. 4:55 a.m. shuttle for the airport left on time and got us to the airport within 20 minutes. However, coming back was a nightmare. After calling for the shuttle when we had our luggage, it took the driver 50 minutes to pick us up, along with the others waiting. When we asked what... More 

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our shuttle service. I have shared your feedback with our General Manager and our Shuttle drivers to ensure we handle these types... More 

Terre Haute, Indiana
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 26, 2015

The hotel was fine and somewhat close to the airport. Parking was limited. The shuttle driver that picked us up from the airport was rude and he was texting while driving and ran a red light. Did not feel safe with him.

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to let Tripadvisor know about the discomfort you experienced with our shuttle driver on your recent visit to our Quality Inn Elk Grove. Allow me to apologize on behalf of our hotel for our shuttle drivers behavior. I have shared your comments with our General Manager and appropriate action has been taken. We do... More 

Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 19, 2015

I guess I was confused when I booked online. I thought I was getting a "park & fly" reservation while in truth I was not. I even had my shuttle reserved at the front desk to the airport without issue. It wasn't until I over heard the front desk giving another guest something to put in their car window and... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove. Please allow me to apologize on behalf of our hotel of failing to meet your expectations. We are so sorry you learned a hard lesson about reservations, however, I'm sure it will never again happen to you. Again,... More 

STREATOR
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 11, 2015

Chose this hotel because it wasn't very expensive, and we could park our car there while we took a trip from O'Hare. 1 night stay with 17 days of parking was under $200 booked through ParkSleepFly.com. Staff was polite. Hotel was quiet and clean. Bed was lumpy. Parking is in a parking lot, so had to shovel 19" of snow... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you so much for taking the time to fill out the Tripadvisor online survey. I have shared your comments with my staff, and they join me in thanking you for your kind words. Also on behalf of our hotel, I would like to apologize for failing to exceed your expedtations regarding the "lumpy mattress". It is never our intention... More 

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