We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn & Suites Elk Grove Village

2.5 of 5
Hotel website
Hotel deals
100 Busse Road, Elk Grove Village, IL 60007
Special Offer
Choice Privileges Points
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Quality Inn & Suites Elk Grove Village
View Map
Add Photo Write a Review

231 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Milwaukee, Wisconsin
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here on a park and fly package. The hotel lobby and our room was really clean. The room seemed a little small but we were only spending one night so it didn't matter to us. The shuttle service to the airport was on time. We signed up for a time when we checked in. On our return we... More 

Helpful?
Thank DC751
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

On behalf of our hotel and staf, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff, in particular our shuttle driver. The hotel business requires long and demanding hours. Good service depends on people willing to give their very best at all times That's why it... More 

Montgomery
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We used this Quality Inn for it's "park, sleep, fly option" prior to an early flight from Ohare. It costs more than a typical overnight stay, but you get to leave your car in the Quality Inn parking lot. The room is ordinary, but very adequate. That's not a bad thing. The beds were comfy. The bathroom was fine. Everything... More 

Helpful?
Thank jcha5
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to fill out the TripAdvisor survey regarding your recent stay at our Hotel Thank you for your valuable feedback. I would like you to know that your detailed description is very much appreciated. Also, allow me to apologize on behalf of our hotel for failing to meet your expectations regarding pick up by our... More 

North Liberty, Iowa
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We've stayed at this location before with no issues.... Three years ago. However, this visit was awful. At check in, receptionist said she couldn't process more than 2 forms of payment (I was paying with 2 gift cards and my own cc to cover the remainder). When I told her I wasn't sure how else I'd be able to make... More 

Helpful?
Thank Jessma9902
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional... More 

Abu Dhabi, United Arab Emirates
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The title says it all....horrible customer service. Two ladies were working the front desk and both were incredibly rude. They were very unfriendly and treated me as though I was stupid for asking questions, such as about wifi, which entrance to park by, etc. Than after being so rude, they forgot to give me a parking pass for the car,... More 

Helpful?
Thank Trish731
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the rude behavior of our front desk agents on your recent visit. I have shared your feedback with our General Manager and our Front Desk Manager... More 

minnesota
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 21, 2015 via mobile

We have stayed here before and been pleased. You can park your car for longer periods of time. The pick up service is 24 hours, even though you have to wait a bit. The hotel is a little further away from the airport which also gives you a cheaper price. They have some breakfast menu items out by 0300. Which... More 

Helpful?
1 Thank travel4lifeMinnesota
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

On behalf of our hotel and staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.... More 

Atlanta, Georgia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 9, 2015

Check in is 2PM, NOT noon. Staff is friendly, the room was nice and the free breakfast was good enough to fill you up until lunch. Shuttle was good enough and runs about every 30 mins. 30 min drive to city with no traffic, but you save about $100 a night not staying in the city.

Helpful?
Thank TallTechGuy
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to fill out the TripAdvisor survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey results will serve as encouragement to all of our staff as we enceavor to continually improve the quality of our services. We take pride... More 

wisconsin
Level Contributor
190 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 stars Reviewed November 22, 2015

Have stayed here many times over the years for their park, sleep, fly package. First let me say that they are in the process of upgrading the hotel. So far, seems to be very nice improvements. When we checked in, we arranged for a 2:00 am shuttle because we had a very early flight. The lady at the desk said... More 

Helpful?
Thank tansandy
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. I'm concerned about the issue you experienced with our shuttle service and our front desk agents on your recent visit. Thank you for bringing these issues to my attention. Because our success is measured by how our guests evaluate our services and... More 

Middleton, Wisconsin
1 review
1 of 5 stars Reviewed November 20, 2015

We did the park and ride. The room was fine as was the shuttle to the airport. But when we got back we waited about 1 1/2 hours for the shuttle to get us back to the hotel where our car was. After seeing the Holiday Inn shuttle and several others go past many times we called and were told... More 

Helpful?
Thank HRoss02
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

I am concerned about the issue you experienced with our shuttle service in your return from O'Hare. Thank you for bringing this issue to my attention. Because our success is measured by how our guests evaluate our service and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we... More 

Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed November 15, 2015

this is a very nice hotel in Elk Grove village not far from ohare airport and has a free courtesy shuttle to the airport and breakfast everyday as well. Not much nearby if you don't have a car but near Rosemont and rivers casino

Helpful?
Thank jeffer287
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to fill out the TripAdvisor survey regarding your recent stay with us at Quality Inn Elk Grove Village. I have shared your comments with our team and they join me in thanking you for your kind words. We do take pride in our hotel and the services we provide and we are very happy... More 

Canterbury, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 9, 2015

There was nothing "quality" in my experience staying there before our long day of travel. Were checked in by a girl who was simultaneously trying to buy boots over the phone. Then were placed into an out of order room, we had a sleeping toddler with us, who of course woke up from all the walking around (back to the... More 

Helpful?
Thank cherry r
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our Hotel. I'm concerned about the issues you experienced on your recent visit. Thank you for bringing these issues to our attention. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments... More 

Questions? Get answers from hotel staff and past guests. Ask a question

32 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (20)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (4)
Viewed
View from room (1)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Hotel & grounds (2)
Viewed
Dining (3)
Viewed
Room/suite (2)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Elk Grove Village
0.4 mi away
Howard Johnson Inn and Suites Elk Grove Village O'Hare
Howard Johnson Inn and Suites El...
#6 of 14 in Elk Grove Village
3.5 of 5 stars 260 reviews
0.2 mi away
La Quinta Inn Chicago O'Hare Airport
La Quinta Inn Chicago O'Hare Air...
#7 of 14 in Elk Grove Village
3.0 of 5 stars 335 reviews
1.0 mi away
Holiday Inn Chicago Elk Grove
Holiday Inn Chicago Elk Grove
#3 of 14 in Elk Grove Village
4.0 of 5 stars 278 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Wyndham Garden Elk Grove Village/O'Hare
Wyndham Garden Elk Grove Village...
#1 of 14 in Elk Grove Village
4.5 of 5 stars 244 reviews
1.7 mi away
Motel 6 Elk Grove Village - O'Hare
Motel 6 Elk Grove Village - O'Ha...
#8 of 14 in Elk Grove Village
3.5 of 5 stars 335 reviews
1.2 mi away
Sheraton Suites Chicago Elk Grove
Sheraton Suites Chicago Elk Grov...
#5 of 14 in Elk Grove Village
3.5 of 5 stars 36 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay