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Quality Inn & Suites Elk Grove Village

2.5 of 5
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100 Busse Road, Elk Grove Village, IL 60007
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Quality Inn & Suites Elk Grove Village
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Ranked #7 of 14 Hotels in Elk Grove Village
A recent review
3 of 5 stars reviewed 1 week ago
Lwinktoo Jackson, Wisconsin
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184 reviews from our community

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    49
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    19
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jackson, Wisconsin
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel is located near the airport and has shuttle and a park and fly program so you can leave your car and take shuttle to and from the airport - O'Hare. The people were very nice. The driver was pleasant and efficient. The place is undergoing some needed updates. All in all a good experience.

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to fill out the Tripadvisor online survey regarding you recent stay at our Quality Inn Elk Grove. I have shared your comments with my staff, and they join me in thanking you for your kind words. We do take pride in our hotel and the services we provide and we are very glad you... More 

Beaver Dam, Wisconsin
Contributor
20 reviews 20 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Arrival and check in were Great. Nice room for a short stay before flying out. BUT.... We arrived at the Airport and called Quality Inn & Suites Elk Grove at 1:14 pm. I was told the shuttle would pick us up in about 25 to 30 min. I had misplaced the half sheet of paper that had pick up instructions... More 

Was this review helpful? Yes
Fran P, Front Office Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to review our property. Feedback like yours helps us to see what areas we are doing will in,, and also highlights what areas can use improvement. I am very sorry to hear about your difficulties locating the Bus & Shuttle Center. We do understand how overwhelming O'Hare airport can be and how inadequate the... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

This place has definitely seen better days, hotel was rundown. Room was very shabby, upon entry I noticed there was large whole above the light switch plate, the vanity in the bathroom had peeling laminate down the sides. The toilet paper is about the same quality as a stadium or truck stop, the shower was worn down, the room was... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove Village Hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the condition of our hotel and our shuttle service on your recent visit with us. I have shared your feedback... More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

The hotel was overall okay. The breakfast was good. However they stated that that shuttle would take 15 minutes to the airport. Instead it took 45. This was not rush hour, or trains, or accidents, this was in the middle of the day. I missed my charter bus. Fortunately it was not the last one of the day so I... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove Village Hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our shuttle service on your recent visit. I have shared your feedback with our General Manager and our Shuttle Captain... More 

Grand Rapids, Michigan
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 21, 2015

Used for a stay/fly. Bob was fantastic. 5 star management without a doubt. Got there late, left early. Good thing, because the rooms are pretty shabby. The shower was one of the worst we've seen at an American hotel. Ironically, it helped prepare us for the bad shower at our Mexican resort...rusty and there is no definitive "off" position. Just... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests In the future. I am happy to let you know that we are remodeling all... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2015

I stay there often for business. No matter what time I arrive, or what shape I am in the staff always goes out of there way to make me feel taken care of.. My room is ready for me to fall down in.. The hotel is quiet.. Its safe. Its clean.. Plenty of parking.. Close to the airport and all... More 

Was this review helpful? Yes 2
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Dear Tommy, How nice of you to write such a glowing review of our Quality Inn Elk Grove regarding your stays with us. Our entire staff is always looking forward to seeing you, and yes indeed I will share your comments with them. It is really our pleasure to have you as our guest, and we will continue to do... More 

Bloomsburg, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2015

BOB is the BEST!!! Excellent breakfast. Will be staying here again when I come back to the Chicago area. I took the shuttle to the airport for just a $2.00 fee and went downtown, very convenient. I will recommend to all my friends

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you so much for taking the time to complete the Tripadvisor survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with Bob and our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services... More 

wisconsin
Top Contributor
156 reviews 156 reviews
27 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed April 4, 2015

When we travel, we always stay here for the park, sleep, fly package. Hotel front desk people very friendly and very helpful. Check in and check out are no hassle what so ever. Rooms are basic but very clean. Beds are comfortable. Wifi works great in the rooms. Shuttle surface at the hotel is very timely. Getting the shuttle back... More 

Was this review helpful? Yes 3
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

On behalf of our hotel and staff, I would like to let you know how delighted we were to see your survey response on Tripadvisor. The hotel business requires long and demanding hours. Day or Night, good service depends upon people willing to give their very best at all times. That's why it is truly rewarding when a guest takes... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 3, 2015

The room was very clean, the wifi worked well, the maid service was above average and the free breakfast was great. More items to choose from than than any other hotel in recent memory. I would definitely recommend this hotel to my friends.

Was this review helpful? Yes 2
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey with such positive feedback regarding your recent stay with us at Quality Inn Elk Grove. We very much appreciate your feedback and will share it with our team. I have shared your comments with my staff and they join me in thanking you for your kind words.It is... More 

Beloit, WI
Top Contributor
115 reviews 115 reviews
16 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed March 21, 2015

We did a park, stay and fly at Quality Inn in Elk Grove, IL. Check in was a breeze. The rooms were clean, quiet and the beds were very comfortable. The shuttle got us to the airport in plenty of time and picked us up when we needed to get our vehicle. It was a great experience that we will... More 

Was this review helpful? Yes 3
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

On behalf of our Super 8 Hotel and staff, I'm writing to let you know how delighted we were to receive yor kind words of praise for our hotel and staff. We do accommodate many guests each evening and we try to make each guest's stay a pleasure. Our principal goal is to provide dependable service to all of our... More 

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