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All 14 Elk Grove Village hotels

Quality Inn & Suites Elk Grove Village

2.5 of 5 Hotel   |   100 Busse Road, Elk Grove Village, IL 60007
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Ranked #8 of 14 Hotels in Elk Grove Village
A recent review
4 of 5 stars reviewed 1 week ago
Clopez4C Mexico City, Mexico
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167 reviews from our community

Traveler rating
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    18
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mexico City, Mexico
Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

It is actually a good hotel pecially for the price you pay. The rooms are clean I had one exception in on bed with a stay in the white linen but it seems it was washed with something blue). The internet is really fast, we are close to the highway, airport, etc, they even have a shuttle to the O'Hare... More 

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Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to fill out the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words., We take pride in our hotel and the services we provide and we are... More 

Chicago, Illinois
Top Contributor
78 reviews 78 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

i stayed in the suite which was actually not bad..they have free shuttle to and from the airport and also airport parking. Cozy location not that far from the airport. nice little breakfast it the morning and a little bar too. our airport shuttle driver PAR was very helpful and told us about many things to do around the hotel..very... More 

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Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor survey regarding your recent stay at our Quality Inn Elk Grove. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More 

Deer Harbor, Washington
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

We decided to use this hotel after reading some of the good reviews. The shuttle was prompt, the staff went out of their way to help us find local places to check out for dinner and for fun. What I really liked was the fact that the rooms were super clean. When I travel thats the biggest thing I look... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you so much for taking the time to complete the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of... More 

north america
Contributor
14 reviews 14 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 4, 2014

This is an ok place to stay if you want to be near the airport and use their shuttle service. The hotel rooms are a bit worn and need updating. If you are not leveraging the shuttle and airport proximity, I would stay elsewhere as there are probably better values in the area. Several places nearby to eat including White... More 

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Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey regarding you recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We truly enjoyed having you as our guest and... More 

1 review
3 of 5 stars Reviewed November 4, 2014 via mobile

The customer service is not very good. The hotel claims the shuttle to the airport takes 20-25 minutes. The driver left 5 mins late and the drive-time was 40 minutes. I specifically asked for a room away from the ice machine and was given a room right next to it. I called to complain and switch rooms. It was almost... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove. Allow me to apologize on behalf of our hotel and staff for failing to meet your expectations regarding our Shuttle Service and our Front Desk Personnel. I have shared your feedback with our General Manager and our Front... More 

Senior Contributor
27 reviews 27 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 2, 2014

Guest rating – average, but good value Location – probably a key point in a decision to stay here if you need to be relatively close to O'Hare at a more reasonable price and need a hotel shuttle. If using a rental car there are gasoline stations close by the hotel and should be within the rental's distance (approx 6... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to fill out the Tripadvisor online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words for our Quality Inn Elk Grove. The detail in which you responded will be valuable information for all who read your review of our... More 

Senior Contributor
38 reviews 38 reviews
18 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 29, 2014

The Quality Inn is not as bad as some of the reviews on TripAdvisor suggested ,it is not a Marriott but it is okay yes It could use some updates but my room was very clean, the breakfast bar was very good and staff was friendly so for what you pay not a bad place to stay.

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to fill out the Tripadvisor survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking yo for your kind words. We do take pride in our hotel and the services we provide and we are so glad you enjoyed your stay with us. We agree... More 

Grand Rapids, Michigan
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 11, 2014

We called ahead and they said we could park for the weekend. When we checked in the charged an extra 20 dollars for it. The rooms are very tired with patchy wallpaper and dirty fabrics on the furniture. The walls in the lobby had people dirty wallpaper. We had a fairly decent simple breakfast but the tvs weren't on in... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey regarding your recent stay at Quality Inn Elk Grove. Allow me to apologize on behalf of our hotel and staff for failing to meet your expectaions regarding a parking fee. Apparently there was a misunderstanding. We do have a Park n Fly rate which includes parking. This differs... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed October 7, 2014

We stayed at the Quality Inn & Suites from 10/03 to 10/05. Prior to our arrival I tried to contact the hotel 7 times to make sure we could have 2 beds upon arrival. I also wanted to know if they had a shuttle to the Allstate Arena. I never got a response to any of my requests (voicemail, email... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you so much for taking the time to complete the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove. On behalf of our entire team I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to... More 

Salem
Top Contributor
53 reviews 53 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 17, 2014

Stopped here for one night on our way to Montana. We had two king rooms and they were clean and comfortable. The hotel is a little dated but they are kept well, They are also very quiet and everything worked properly. The staff at check in were very nice and recommended Jaemson Steak house which was a good choice. My... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review

Thank you for taking the time to respond to the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove Village. Please let me apologize on behalf of our hotel for failing to meet your expectations regarding our complimentary breakfast service. I have shared your feedback with our General Manager and our Kitchen Staff to ensure we... More 

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Additional Information about Quality Inn & Suites Elk Grove Village

Address: 100 Busse Road, Elk Grove Village, IL 60007
Phone Number:
Location: United States > Illinois > Elk Grove Village
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Elk Grove Village 2.5*
Number of rooms: 125
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Also Known As:
Quality Inn And Suites Elk Grove Village
Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
Quality Inn Elk Grove Village
Elk Grove Village Quality Inn

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