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Elk Grove Hotel

2.0 of 5
Hotel website
1600 Oakton Street, Elk Grove Village, IL 60007 (Formerly Ramada Elk Grove Village/O'Hare Airport)
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1 room 1 guest
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158 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • All months
    (158)
  • Mar-May only
    (33)
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    (24)
All months
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Had to overnight at ord. Cheapest hotel. Com could offer at 11pm. Read nasty reviews before getting the shuttle. Lobby was quite nice and cool. Room 375 clean looks like mid price inn, motel. Towel was thin and had a hole. Black sofa, firm bed, hard pillows, a/c was in corner and didn't cool room like lobby. Paid $80 with... More 

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Cincinnati, Ohio, United States
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Definitely, The price and the service and facility go together. I just had one night there. The whole atmosphere was little dark and felt like "this hotel is old”. The maintenance of the parking lot was bad and the area of the pool is not clean as I saw online. The vending/ice machine look too old as well. The menu... More 

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214gene, Manager at Elk Grove Hotel, responded to this review

Thanks for writing a review. We're sorry your stay was not as you expected. We have passed on your complaints to staff who may address your issues. We hope you'll give us another try. More 

Brisbane, Australia
1 review
1 of 5 stars Reviewed 2 weeks ago

First, room hadn't been serviced - even at the obvious level, eg bed was unmade with sheets used by last guest, bins were full. Shrugged this off because I was exhausted and was catching the red-eye. Second: reserved my spot on the airport shuttle at 3am, with a wake-up call at 2:30am. Got a grumpy phone-call at 2:57am asking if... More 

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214gene, Manager at Elk Grove Hotel, responded to this review

Thanks for writing a review. Your main complaint was about the shuttle. We offer this as a courtesy, not as a listed service. The traffic to and from the airport can be daunting, and it certainly affects our ability to run the shuttle efficiently. We apologize for the missed wake-up call. As for the state of the room, that was... More 

Stevens Point, Wisconsin
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Ok, so I read reviews about this place before I booked and I knew there would be some glitches, but I wanted a cheap room with a place that had a pool and now I just look back and laugh! First off...my companion and I check in and everything goes smoothly and we are given keys to our room on... More 

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214gene, Manager at Elk Grove Hotel, responded to this review

Thank you for your review. Make no bones about it, the hotel is about basics and few frills. Guests particularly choose the hotel for its park and ride option to and from O'Hare Airport. That is no excuse for unclean conditions. For that, we apologize. More 

Chicago, Illinois
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Every person I encountered -front staff, housekeeping, shuttle service and manager- was rude and insulting. The shuttle service wouldn't take me to the terminal- it dropped me off by the O'Hare hotel and when I protested- the manager threatened to call the police. The hotel itself it filthy and dated. The room was small and dirty- The only thing going... More 

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Forsyth, Illinois
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 22, 2015

We used this hotel as a group. We made our reservations well in advance (60+days). When we arrived with 31 people they had our reservations messed up. We had to leave at 4:15 to go to O'Hare Airport. We had extra luggage, as we were going on a mission trip. They put us all the way in the back of... More 

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214gene, Manager at Elk Grove Hotel, responded to this review

Thank you for your review. With respect, your reservations were made online and separately. We had no way of knowing you were a group. The shuttle, which worked well for your group going to the airport, is a courtesy and does not operate at all hours. That said, we are sorry it didn't work out for you. More 

Hartville
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed July 17, 2015

We stayed here as a family group before and after an overseas trip. We had three rooms. This hotel was a good value as far as the stay and fly program goes with safe, cheap parking. The hotel itself is OK, a little run down and out of the way as far as restaurants go. Rooms were clean but the... More 

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214gene, Manager at Elk Grove Hotel, responded to this review

Thank you for writing a review. We are inquiring as to what employee it was who picked up butter from the floor. As for the shuttle. We state clearly that the shuttle is a courtesy, not a guaranteed part of our service. Traffic flow between O'Hare and the hotel is unpredictable and subject to many factors. Travelers flying in should... More 

1 review
1 of 5 stars Reviewed July 17, 2015

Forget the shuttle bus everyone is complaining about. I went to the front desk to check in, and the man couldn't find my reservation in the system. I had received a confirmation and all, but he proceeded to tell me that there was nothing he could do and there were no more rooms left. I started to say something and... More 

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214gene, Manager at Elk Grove Hotel, responded to this review

Thank you for writing a review. We are investigating who was on duty when you checked in. Guests should not have to put up with bad service. We apologize. More 

Davis, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 14, 2015

The pros of this hotel are ample parking, free shuttle in each direction and an adequate stay. Unlike some other reviewers, my partner and I had no problems with the shuttle in either direction and we were picked up 25 minutes after calling. We "cheated" a little and called as we got off the plane, not after picking up our... More 

Was this review helpful? Yes 1
214gene, Manager at Elk Grove Hotel, responded to this review

Thank you for writing a very informative and entertaining review. You nailed the shuttle "problem" perfectly. We have to remind guests that the shuttle is a courtesy, not a guarantee. But your solution may indeed work better. Even LAX is more efficient with baggage claim! We hope we'll see you again. More 

Wisconsin Dells, Wisconsin, United States
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 11, 2015

The price is great, but expect some negative results. The rooms are not bad. We have stayed there a few times since their parking is so cheap. The breakfast is adequate, and the wi fi really does not work unless you go down to the lobby. The epic fail is when we returned from our vacation. We waited 90 minutes... More 

Was this review helpful? Yes
214gene, Manager at Elk Grove Hotel, responded to this review

Thank you for your review. We hear more than a few guests complain about the shuttle. Chicago traffic to and from the airport can be a nightmare. It is not the skill of our driver but the traffic itself that most often causes the problem. Perhaps better communication between the shuttle and management is the answer. We should point out,... More 

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