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Holiday Inn Chicago Elk Grove

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1000 Busse Road, Elk Grove Village, IL 60007
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1 room 1 adult
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Holiday Inn Chicago Elk Grove
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278 Reviews from our TripAdvisor Community

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Chicago, Illinois
1 review
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel many times, and for the most part everything is about what you would expect for the price. However, my issue is dining. They have a perfectly nice restaurant next to a very busy bar. I don't want to sit in a very busy bar when I am eating my dinner, unless I want to.... More 

Helpful?
Thank Matthew M
Jamil R, General Manager at Holiday Inn Chicago Elk Grove, responded to this review

Dear Matthew, I would like to thank you for being a frequent guest at our hotel. I am very sorry to hear you had such an unpleasant experience at Shelby Campbell's Restaurant. I understand how frustrating it can be when you just want to enjoy a nice quiet meal and that does not happen. Please be advised that the restaurant... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We did the park stay and fly here and it was a mess. Upon arriving we were told that our flight was too early and the shuttle would not be available. When a new manager came in for this shift, Abed told us he would arrange a taxi for the morning, we would pay but our return shuttle fee would... More 

Helpful?
Thank jendob
Jamil R, General Manager at Holiday Inn Chicago Elk Grove, responded to this review

Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments regarding the trouble you faced with the shuttle services, and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in... More 

Prophetstown, Illinois
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 1, 2015

We did a Park & Sleep with them. When we got there everything seemed ok. When we arrived to our room the toilet had hair in it. Sleep was good and the transportation to the airport was right on time. When we returned the bus was on time and had no problems back to the hotel, although when we did... More 

Helpful?
Thank Tompkins2006
Jamil R, Manager at Holiday Inn Chicago Elk Grove, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. Also we will look into the unpleasant bathroom situation with housekeeping. We hope for the opportunity to make this up to you the next time you... More 

Swanley, Kent
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed December 1, 2015

Was booked in for a business trip - it is close to the airport and my company's local office. Service was patchy - they put me on hold for so long while I was trying to arrange an airport shuttle that I gave up and took a taxi instead. Once at the hotel, everything was what you would expect -... More 

Helpful?
Thank KJFSwanley
Jamil R, General Manager at Holiday Inn Chicago Elk Grove, responded to this review

Thank you so much for your review of our hotel. We are glad you enjoyed the food at our restaurant. I am sorry to hear that your experience at the Holiday Inn did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope... More 

Washington DC, District of Columbia
Level Contributor
171 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed November 21, 2015

Viviana Torres and Kristen Russo are two of the finest customer service personnel I have ever encountered in many years of dealing with hotels for event planning. All the staff was cordial and responsive. Also the GM was exceptional. We had a high school reunion and throughout out months of planning all were patient and pleasant. Having an attached restaurant... More 

Helpful?
Thank Travel_Hints
Jamil R, General Manager at Holiday Inn Chicago Elk Grove, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We are glad you found our staff to be so cordial and responsive. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jamil Rathore General Manager More 

O'Fallon, Missouri
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 18, 2015

Very clean, comfortable and quiet rooms. Found this hotel on a special on the internet, decided to try it out. It was very nice, with quick easy check in. Only problem was the parking lot, as they were updating the exterior of the hotel, so finding a place to park was difficult.

Helpful?
Thank Dennis N
Jamil R, Manager at Holiday Inn Chicago Elk Grove, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. But we are glad to hear your overall experience at the Holiday Inn was pleasant. We hope to serve you again in the future. Sincerely, Jamil... More 

Aspen, Colorado
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed November 17, 2015 via mobile

An unimpressive property which feels like a Howard Johnson. The overall property is in need of a major investment to clean it up and modernize the place. I was shocked to learn (after I had been picked up at O'Hare) that these guys charge $5 each way for their airport shuttle. See the photo I attached. I couldn't believe they... More 

Helpful?
2 Thank Charlie C
Jamil R, Manager at Holiday Inn Chicago Elk Grove, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We are undergoing a renovation project that we expect to be completed within the upcoming months. We do hope to have the opportunity to... More 

Watkinsville, Georgia
Level Contributor
73 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed November 12, 2015

I stayed at this property October 15 - 18. I emailed the property management at the emails given to me by the front desk employee. I still have not received a response after sending the note twice in two weeks nor a response from Customer Care other than it was passed onto the property last week. Here is the original... More 

Helpful?
Thank Hokies87
Jamil R, General Manager at Holiday Inn Chicago Elk Grove, responded to this review

Dear Sir, Thank You for your correspondence and I have personally answered your letter earlier when you wrote to our parent company. I think my apologies and explanation was not satisfactory. We take pride in servicing the group you are associated with and the leadership of the group is more then happy for our service in general and in particular... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 9, 2015

I found the manager, Jamil, and his staff to be courteous and responsive. The conference facility was very good, acoustics and all. My room was clean and the bed was comfortable. The food served at the event was of good quality and the portions were generous.

Helpful?
1 Thank Hisham A
Jamil R, General Manager at Holiday Inn Chicago Elk Grove, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jamil Rathore General Manager More 

Phoenix, Arizona
Level Contributor
103 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed November 9, 2015

Had a quick stay here for business and had a decent stay. Currently the property is being renovated so its a little disheveled. Not to mention the construcion didnt stop till 11 PM the clanking of metal dropping in the parking lot SUCKED!!!!! Other than that the stay was nice, normal HI Express. The restaurant onsite was great good place... More 

Helpful?
1 Thank SK8CJ
Jamil R, General Manager at Holiday Inn Chicago Elk Grove, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jamil Rathore General Manager More 

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