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All 8 Elgin hotels

Holiday Inn Hotel and Suites Chicago Northwest

3.0 of 5 Hotel   |   495 Airport Road, Elgin, IL 60123
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79%
Ranked #1 of 8 hotels in Elgin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
cantwait4vacation64 Mishawaka, Indiana
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114 people have reviewed this hotel

Traveler rating
    58
    33
    11
    6
    6
See reviews for
28
14
7
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Mishawaka, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We have never been to Elgin before so we had no idea what this hotel would be like except for the reviews on tripadvisor. It was such a great place to stay. We usually stay in Schaumburg when we visit the area, but thought we would stay a little farther outside of the the crowded shopping areas. This place was... More

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are pleased that you discovered us and enjoyed your visit to Elgin Holiday Inn. We are looking forward to serving you again in the future. Many thanks for being our guests. Hratch Basmadjian General Manager More

Arizona
Contributor
15 reviews 15 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Before I get into the trouble that was the elevators, I'll start with the positive. You almost won't believe this is a holiday inn - feels very upscale and made for a really nice stay in terms of the room itself. The room is nicely appointed, modern and clean. The attached restaurant (Bennigans) is nice - nothing majorly fancy, but... More

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Our hotel was hit by lightning on Monday night June 30th at 10:15PM, OTIS elevator company maintains our elevators and they arrived that night and discovered that all the circuit boards were damaged, partial repairs were completed in 3 days but the entire repair job took well over 10 days to complete, caused by complications... More

Vancouver Island, Canada
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here at the Holiday Inn for one night as we trecked across the US. The hotel itself was great , beds comfy and the hotel staff was courteous. It was nice to stay outside of chicago to beat the rush hour in the morning. The price is right and location is right off the highway. The only downfall... More

Was this review helpful? Yes 1
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Elgin is 39 miles from downtown Chicago and offers commuter train service for those who prefer not to drive, we are very pleased you enjoyed your stay and many thanks for being our guests. Hratch Basmadjian General Manager More

Champlin, Minnesota
Top Contributor
81 reviews 81 reviews
35 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed July 16, 2014

Bath & Body Works products in the bathroom, lots of pillows labeled "hard" and "soft", easy parking. $119 a night so the price was right. There is a restaurant downstairs and a little shop with snacks and necessities.

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We'are very pleased you enjoyed all the amenities that we offer. Many thanks for being our guest. More

Lexington, Massachusetts
Top Contributor
264 reviews 264 reviews
15 hotel reviews
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed July 1, 2014

Our room was very nicely appointed with a mattress and bedding that rivals if not exceeds, just about any 5 star hotel. The mattress truly was something very special and the pillows were top notch - firm and soft - with the pillow cases marked to identify them. The room itself was soundproof, very clean. The lobby was a bit... More

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are pleased that you discovered our Holiday Inn and enjoyed your stay in our renovated hotel. Our beds do get a lot of compliments and so does our friendly staff. It was a pleasure having you as our guests. More

Contributor
18 reviews 18 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 24, 2014

Booked 4 rooms here for a wedding weekend. In addition had about 5 other family members book at this same hotel. Most of us shared similar stories... Found the front desk staff to be less-than-adequate. They complained about their fellow staff in front of guests. Multiple people had room keys that didn't work. Some were given rooms that were not... More

Was this review helpful? Yes 2
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. My sincere apologies for the problems you encountered during your visit. Most days are perfect in the hotel business everything is in working order, all scheduled staff show up for work eager to help our guest to a great experience. Than there is that day where the internet gateway malfunctions due to an electrical storm... More

Chicago, Illinois
Top Contributor
70 reviews 70 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 21, 2014

Great check-in experience with extremely courteous and efficient staff. Upgraded after check-in delay. Overall good experience with two negatives: 1) Shower/tub drain stopped up and would not empty 2) Spotty internet connection

Was this review helpful? Yes 1
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are in the process of upgrading our internet system that is 3 years old but has become outdated already with the demands that todays travelers expect. I have also instructed our housekeeping department to be more dilligent in reporting minor repair issues to our maintenance department, like a malfunctioning bathtub stopper, so that our... More

Preston, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 20, 2014

Well back in town for the blues fest and stayed here again ,was plesently supprised to be given a free upgrade to a suite which for my wife and i staying 14 nights was great loads of room and no arguing about having to watch game of thrones lol , as usual rooms were clean and well maintained and even... More

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Visitors from the UK have a choice of over 500 hotels in the Chicago market, we are very proud you keep selecting our Holiday Inn in Elgin for your vacation base. We LOVE seeing you every year and many thanks for being our guests. More

WEST PALM BEACH
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014

Hotel was impeccable, excellent staff and customer service specially Norma the Gulf Veteran stop by and say hello to her if your staying here. Breakfast is superb and delicious! room was clean and big I got the king suite. Pool is nice. But, internet connection is very poor. I was really surprise cause when you hear Holiday Inn you don't... More

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are very pleased to have met and exceeded your expectations. I'm sorry for the less than perfect internet signal, we are in the process of upgrading our entire system with the hopes of eliminating such issues in the future. Thank you for being our guest. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 15, 2014

The service was great , also the room was fantastic . Also the dinner we had was nice. The floor we had was quiet . Had a great night ! Thank you to the staff! Also a BIG THANK YOU to the manger Hratch .

Was this review helpful? Yes 1
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are very happy to have met your expectations and appreciate the kind remarks. Thank you for being our guest. More

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Additional Information about Holiday Inn Hotel and Suites Chicago Northwest

Address: 495 Airport Road, Elgin, IL 60123
Phone Number:
Location: United States > Illinois > Elgin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel and Suites Chicago Northwest 3*
Reservation Options:
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Also Known As:
Holiday Inn Elgin
Holiday Inn Chicago Northwest
Elgin Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
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Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Hotel & Suites Chicago - Northwest is the ideal place to stay for business, leisure and special events. With 7,500 square feet of meeting space, we are perfect for corporate events or elegant weddings. We are minutes from Grand Victoria Casino, Hemmens Cultural Center, Schaumburg Convention Center, Sears Centre, Sears Holdings, Kmart Corporation, Cabela's, Panasonic, JP Morgan Chase & Company, Nissan Forklift. Conveniently located off Interstate 90, only 20 miles from O'Hare International Airport and 40 miles from downtown Chicago. Experience world-class shopping at Woodfield Mall, Algonquin Commons, Huntley Prime Outlets and Springhill Mall. Enjoy family entertainment at Hemmens Cultural Center and Medieval Times. For casino fun visit Grand Victoria Riverboat Casino with newly added nickel slots and International Cuisine. Our hotel features Bennigans Grill & Tavern Holiday Inn's newest restaurant concept! Come in, relax and unwind with a great meal and a cocktail in Bennigans or dine in the privacy of your room. Our fitness facilities include a beautiful pool, a 'Dino' waterslide with a cascading mushroom, oversized whirlpool, and an expanded fitness room with Nautilus equipment. Join us at the Holiday Inn Hotel & Suites Chicago - Northwest and you will never leave! ... more   less 
Number of rooms
243

Questions & Answers

Questions? Get answers from Holiday Inn Hotel and Suites Chicago Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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