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Holiday Inn Hotel and Suites Chicago Northwest

#1 of 8 Hotels in Elgin
Certificate of Excellence
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495 Airport Road, Elgin, IL 60123
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1 room 1 guest
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Holiday Inn Hotel and Suites Chicago Northwest
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148 Reviews from our TripAdvisor Community

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Traveler rating
    77
    45
    13
    7
    6
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37
15
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62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Concord, Ohio
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent stay at this Holiday Inn location. The staff and their service was unbelievable! Please keep up the good work. It's such an anomaly to be treated with such kindness when entering a hotel. Short story: I was sitting in the lobby waiting for my colleague. A guest was leaving for the day, and the staff member at the counter... More 

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We certainly appreciate your kind comments about our staff and we promise to maintain our efforts to keep earning your high praises. Thank you for being our guest. Hratch Basmadjian General Manager More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

Very clean & modern, 30 minutes from o'hare airport in car. No complains at all. The staff was really friendly and a good food restaurant downstairs. I am really picky with hotels and I like to write reviews so good service and convenience can be reached by others.

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved having you as our guest. Hratch Basmadjian General Manager More 

Ohio
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently stayed here twice on 2 occasions within past couple weeks. Staff is very efficient, helpful and courteus. Nayoshi (Front Desk Asst.) was very helpful on both occasions. Rooms are very quiet, I never heard anyone during my stays there. Each time my visit was almost a 5 star rating. Rooms was very comfortable--pillow top bedding, flat screen TV's... More 

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved serving you and are very much looking forward to making your next visit a perfect one. Thanks for your high praise of our hotel and above all thank you for being our guest. Hratch Basmadjian General Manager More 

Littleton, Colorado
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here 3 nights, two of which were extremely aggravating. There was a tournament of teenagers in town for some sport, they were unsupervised, noisy and disrespectful. I had to call security 3x, last time at 1am.! One good thing: no charge for parking in their lot.

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. A few weekends each year we end up with sports teams that are larger than our usual groups and I am truly sorry for the noise they generated. Our security staff does it's best to keep control, but without the parents and coaches support it effects our other guests privacy. We have added security on... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed July 27, 2015

I stopped by on the way home from a 10 day business trip, and this was exactly what I needed.. I had had a hard time sleeping for most of the time I was gone, but this room allowed me to fall asleep quickly and deeply (too well, I didn't get doing as early as I want the next morning!).

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Our beds have been getting rave reviews and it is nice to hear that you got a good night sleep. Thank you for being our guest. Hratch Basmadjian General Manager More 

Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed July 9, 2015

Saved us and another family from hotel from hell. Got us room at midnight, very pleasant. Awesome rooms, pool and stay. Located right off highway. Very nice breakfast and parking lots was amazing. Staff is very helpful and nice

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are very proud of our hotel and are very pleased to have played a small role in making your visit an enjoyable one. Thank you for being our guests. Hratch Basmadjian General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 2, 2015

Every year my family and I stay at the Holiday Inn in Elgin...I must say, this hotel is very well kept hotel. So I give it a FIVE. One thing I will gripe about is if someone is staying for more than 2 days, the hotel should accommodate for a microwave in a room and to please upgrade from plastic... More 

Was this review helpful? Yes 1
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. It is so much fun to see returning guests from year to year, when checking in next year please request a microwave and glassware and we will make sure they are placed in your room. Thank you for your high praises and much more than that, thank you for being our guests. Hratch Basmadjian General... More 

Springfield, Illinois
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 1, 2015

New or newly remodeled, very clean and contemporary. Benign so restaurant is attached and convenient. Room was spacious, clean and bed was comfortable. Only downside was the water in shower wasn't very hot, it definitely wasn't cold, just not as hot as I'd like. Quiet place, convenient location, well lit parking lot, friendly staff

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Since our renovation was completed, we have been experiencing some bad cold and hot water shut off valves and have been replacing them as we discover the problem valves. Our sincere apology for the problem and assure you that it was corrected. Thank you for your generous comments about our hotel and many more thanks... More 

Troy, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 29, 2015

Had an opportunity to take the family to Elgin Illinois recently for a family affair. Searched various area hotels and found the best price and quality to be the Holiday Inn / Elgin on Airport Road. The location is terrific and easy access is gained to the I-90 tollway (yet far enough away that road noise is non-existent) We were... More 

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are very pleased that you discovered us and more so that we were able to deliver on our promises of an excellent hotel for a family getaway. We loved serving you and want to thank you again for being our guests. Hratch Basmadjian General Manager More 

Auckland, New Zealand
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 17, 2015

Nice hotel, nothing too out of the ordinary. My room was very spacious and had all the amenities. No glass cups though, only plastic ones which was interesting. The staff at the restaurant attached to the hotel were super friendly.

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved having you as our guest and we are very pleased that you enjoyed your stay in Elgin. Our renovated Bennigan's Restaurant has become a favorite with our hotel guests and it offers an excellent menu choices for casual dining. Again, many thanks for being our guest. Hratch Basmadjian General Manager More 

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