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Holiday Inn Hotel and Suites Chicago Northwest

#1 of 8 Hotels in Elgin
Certificate of Excellence
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495 Airport Road, Elgin, IL 60123
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Holiday Inn Hotel and Suites Chicago Northwest
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Holiday Inn Hotel and Suites Chicago Northwest
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133 reviews from our community

Traveler rating
    68
    40
    13
    6
    6
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33
14
8
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed at another holiday inn close by that was so gross I left and came here! Wow what a beautiful property! Great updated rooms, clean and spotless!!! They have a bennigans attached and to my surprise it was busy and food and service is great! My crystal ball says stay here not north!!!!

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved the fact that we met your expectations and assure you of the same excellence on your future visits to our area. Thank you for being our guest. Hratch Basmadjian General Manager More 

SW new york
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pros- always clean and comfortable. We have now stayed here 3 times and will definitely return again. Pillows and bedding super nice. This time we were on the top floor, 8th in a king room. A good value. Cons - seems like every time we arrive there are people outside around the front entrance smoking. They do not have a... More 

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. You included some very helpful hints in your comments, many thanks for being our guest, we loved serving you and are looking forward to taking care of you on a future visit. Hratch Basmadjian General Manager More 

Elgin, Illinois
1 review
5 of 5 stars Reviewed March 18, 2015

The banquet room was reserved for 100 guests to attend a retirement party. The service personnel included a banquet captain, wait staff and bartender; all of whom exceeded any expectations of service. The banquet area was tastefully decorated with several conversation areas with comfortable seating and a separate area with table and chairs to enjoy the delicious food and drinks.... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Our fully renovated hotel offers two lovely area for banquet needs ranging from very small to over 250 guests. We loved serving your group ands are very pleased to have made the event a memorable one. Thank you for being our guests. Hratch Basmadjian General Manager More 

Milwaukee, Wisconsin
Top Contributor
63 reviews 63 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 14, 2015

First the parking lot is messed up. Very hilly and parking spots are close together. Hotel seems very nice and clean and looks like it was updated modern look. Not the friendest at check in at 7pm on a Friday night. Room was clean. Bed was clean. The mini fridge humed all night and smelled of wine. You could see... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are truly sorry for the problems you experienced, I have shared your comments with our housekeeping and maintenance department, we are revisiting our final inspection checklist of the rooms to make sure these problem items are inspected daily and any existing issues corrected. Thank you for being our guests. More 

Portsmouth, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 12, 2015

I've stayed at a fair few Holiday Inns but this is the best by far! Staff extremely friendly. Good sized rooms which were immaculately clean. Good TVs with a wide choice of channels Good pricing Comfortable beds. Great (A la carte) breakfast. The only down sides:- Buffet breakfast, Sausages, scrambled eggs and bacon were all cold. Bacon shattered into a... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We appreciate your kind comments regarding our hotel, I just wish that we could have served you a better buffet breakfast than what you experienced, our chef is looking for ways to keep making smaller but fresher amount on slower service times. Thank you for being our guest. More 

LaGrange, Kentucky
Top Contributor
115 reviews 115 reviews
37 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 14, 2015

We had stayed one of the other hotels near here a few weeks before and it wasn't that pleasant. (There's a review on tripadvisor under my name for that hotel too). That property is the one we tend to frequent as many Holiday Inns are in need of repair or remodel, BUT NOT THIS ONE! We had gone to dinner... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are so looking forward to taking care of you on your next visit to our area along with the hopes of a little warmer weather. Thank you for being our guest. Hratch Basmadjian General Manager More 

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 10, 2015

I was in Elgin for a business trip and stayed here for 4 nights. Upon entering the Holiday Inn, I was pleasantly surprised as the reception was welcoming, clean and modern. My room was spacious and comfortable. The bed (as mentioned by others) was amazingly comfortable. Staff was friendly and attentive. Both restaurants (breakfast in the hotel restaurant and the... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. It's very nice to exceed expectations every so often, we also promise you another pleasant stay on your next visit to our area. Thank you for being our guest. Hratch Basmadjian General Manager More 

Italy
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 8, 2015

I stayed a couple of nights while on a business trip, the bed was outstandingly comfy and the room clean and cozy enough. The staff is very helpful and always willing to take care of your needs. Breakfast was also very good. The Bennigan's restaurant attached to the hotel is quite convenient for dinner.

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We take pride in making sure our foreign guests have the best of amenities to make their visit to Elgin a good. We loved having you as our guest and are looking forward to serving you on your next visit to the United States. Hratch Basmadjian General Manager More 

Guadalajara, Mexico
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 23, 2014

I've stayed here for one week due to business issues. They need a ring bell or something to call at the front desk, I arrive 2:30am so had no way to call someone but saying "Hello" very loud. They gave me a room very quickly, the room was nice and comfortable. The heater was working ok. Clean room. The bed... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are pleased you enjoyed our hotel during your visit to Elgin. Our chef has decided to add new menu items that will appeal to our guests that prefer something more flavorful than our current menu. We are looking forward to making your next visit a perfect one. More 

Sioux Falls, South Dakota
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2014

The Holiday Inn on Airport Road is always very clean, very quiet, and has been nicely updated. I love it! The beds are very comfortable, and I love the pillows. I also really like how bright the bathrooms are, and of course, I really enjoy the lighted and magnified makeup mirror! This Holiday Inn has a wonderful location, and is... More 

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Our hotel renovation turned out to be a huge success, we are pleased that you approve of our new look. Also, that was great helpful tips on the pizza choices in our area. Thank you for being our guests and we are looking forward to serving you on your next visit to our area. More 

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