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Holiday Inn Hotel and Suites Chicago Northwest

#1 of 8 Hotels in Elgin
Certificate of Excellence
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495 Airport Road, Elgin, IL 60123
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Holiday Inn Hotel and Suites Chicago Northwest
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142 Reviews from our TripAdvisor Community

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Traveler rating
    73
    44
    13
    6
    6
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37
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8
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
  • All months
    (142)
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    (44)
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Every year my family and I stay at the Holiday Inn in Elgin...I must say, this hotel is very well kept hotel. So I give it a FIVE. One thing I will gripe about is if someone is staying for more than 2 days, the hotel should accommodate for a microwave in a room and to please upgrade from plastic... More 

Was this review helpful? Yes
Springfield, Illinois
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

New or newly remodeled, very clean and contemporary. Benign so restaurant is attached and convenient. Room was spacious, clean and bed was comfortable. Only downside was the water in shower wasn't very hot, it definitely wasn't cold, just not as hot as I'd like. Quiet place, convenient location, well lit parking lot, friendly staff

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Since our renovation was completed, we have been experiencing some bad cold and hot water shut off valves and have been replacing them as we discover the problem valves. Our sincere apology for the problem and assure you that it was corrected. Thank you for your generous comments about our hotel and many more thanks... More 

Troy, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had an opportunity to take the family to Elgin Illinois recently for a family affair. Searched various area hotels and found the best price and quality to be the Holiday Inn / Elgin on Airport Road. The location is terrific and easy access is gained to the I-90 tollway (yet far enough away that road noise is non-existent) We were... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are very pleased that you discovered us and more so that we were able to deliver on our promises of an excellent hotel for a family getaway. We loved serving you and want to thank you again for being our guests. Hratch Basmadjian General Manager More 

Auckland, New Zealand
Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, nothing too out of the ordinary. My room was very spacious and had all the amenities. No glass cups though, only plastic ones which was interesting. The staff at the restaurant attached to the hotel were super friendly.

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved having you as our guest and we are very pleased that you enjoyed your stay in Elgin. Our renovated Bennigan's Restaurant has become a favorite with our hotel guests and it offers an excellent menu choices for casual dining. Again, many thanks for being our guest. Hratch Basmadjian General Manager More 

1 review
5 of 5 stars Reviewed May 27, 2015 via mobile

Stayed 4 days for a Hindu wedding and it was the perfect hotel for a wedding celebration. The ambiance, the service, the food, the gym, the pool, the bar. Its cleanliness and beautiful decor. The availability of transportation for the guests to town and back. And the price was very reasonable.

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. With 243 renovated rooms and suites, we have been able to take care of all group requests for weddings, reunions and sporting events. We are pleased that you enjoyed your experience at our hotel. Thank you for being our guest. Hratch Basmadjian General Manager More 

Indianapolis
2 reviews
5 of 5 stars Reviewed May 26, 2015

Very family friendly. Very clean. The hours of the pool were great. We were able to get a swim in early before we left for the days activities. The restaurant menu had generous number of meals to select from. The staff was very courteous, friendly and accommodating. It was a super stay and I am so glad we made this... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We also enjoyed having you and your family as our guests and are looking forward to serving you again on a future visit. Hratch Basmadjian General Manager More 

Cleveland, Ohio
Top Contributor
68 reviews 68 reviews
59 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 12, 2015

I stay at a lot of Holiday Inns. This one is very nice. I was very surprised with my room of how big it was. A full bar area dinner table separate bedroom that's closed off by doors a couple TVs and the bathroom is very nice as well. The staff is very nice and there is also a Bennigans... More 

Was this review helpful? Yes 1
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved having you as our guest and are very much looking forward to taking care of you on a future visit. Hratch Basmadjian General Manager More 

Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 9, 2015

Normally i avoid Holiday Inn properties. I much prefer Hampton Inn, Marriott Courtyard or Hyatt place. I stayed in this property for a hockey tournament. First of all the staff was great to the kids - let them be kids in the hotel. The hotel appeared either new or renovated. Rooms were very nice. Lobby was great. Bar and restaurant... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are very pleased that you discovered our lovely Holiday Inn and more so that you enjoyed all the amenities that we offer. Thank you for being our guests. Hratch Basmadjian General Manager More 

Elkhorn, Wisconsin
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 29, 2015

This is a great hotel. King suite, super comfortable bed and bedding. The pool and whirlpool are very nice and refreshing. We had a wonderful breakfast at the buffet in the Crystal Room. Maria at the front desk was very helpful and truly made me feel like a welcome guest. Check in, check out, everyone was very helpful and friendly.... More 

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. It was a joy serving you, we will keep striving to make every visit to our hotel an enjoyable experience. Thank you for being our guest. Hratch Basmadjian General Manager More 

New York City, New York
Contributor
12 reviews 12 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2015

I stayed at another holiday inn close by that was so gross I left and came here! Wow what a beautiful property! Great updated rooms, clean and spotless!!! They have a bennigans attached and to my surprise it was busy and food and service is great! My crystal ball says stay here not north!!!!

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved the fact that we met your expectations and assure you of the same excellence on your future visits to our area. Thank you for being our guest. Hratch Basmadjian General Manager More 

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