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Holiday Inn Hotel and Suites Chicago Northwest

#1 of 8 Hotels in Elgin
Certificate of Excellence
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495 Airport Road, Elgin, IL 60123
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Holiday Inn Hotel and Suites Chicago Northwest
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Holiday Inn Hotel and Suites Chicago Northwest
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136 reviews from our community

Traveler rating
    69
    42
    13
    6
    6
See reviews for
34
15
8
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, Ohio
Top Contributor
61 reviews 61 reviews
52 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay at a lot of Holiday Inns. This one is very nice. I was very surprised with my room of how big it was. A full bar area dinner table separate bedroom that's closed off by doors a couple TVs and the bathroom is very nice as well. The staff is very nice and there is also a Bennigans... More 

Was this review helpful? Yes 1
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved having you as our guest and are very much looking forward to taking care of you on a future visit. Hratch Basmadjian General Manager More 

Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Normally i avoid Holiday Inn properties. I much prefer Hampton Inn, Marriott Courtyard or Hyatt place. I stayed in this property for a hockey tournament. First of all the staff was great to the kids - let them be kids in the hotel. The hotel appeared either new or renovated. Rooms were very nice. Lobby was great. Bar and restaurant... More 

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are very pleased that you discovered our lovely Holiday Inn and more so that you enjoyed all the amenities that we offer. Thank you for being our guests. Hratch Basmadjian General Manager More 

Elkhorn, Wisconsin
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a great hotel. King suite, super comfortable bed and bedding. The pool and whirlpool are very nice and refreshing. We had a wonderful breakfast at the buffet in the Crystal Room. Maria at the front desk was very helpful and truly made me feel like a welcome guest. Check in, check out, everyone was very helpful and friendly.... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. It was a joy serving you, we will keep striving to make every visit to our hotel an enjoyable experience. Thank you for being our guest. Hratch Basmadjian General Manager More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 of 5 stars Reviewed April 8, 2015

I stayed at another holiday inn close by that was so gross I left and came here! Wow what a beautiful property! Great updated rooms, clean and spotless!!! They have a bennigans attached and to my surprise it was busy and food and service is great! My crystal ball says stay here not north!!!!

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved the fact that we met your expectations and assure you of the same excellence on your future visits to our area. Thank you for being our guest. Hratch Basmadjian General Manager More 

SW new york
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 29, 2015

Pros- always clean and comfortable. We have now stayed here 3 times and will definitely return again. Pillows and bedding super nice. This time we were on the top floor, 8th in a king room. A good value. Cons - seems like every time we arrive there are people outside around the front entrance smoking. They do not have a... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. You included some very helpful hints in your comments, many thanks for being our guest, we loved serving you and are looking forward to taking care of you on a future visit. Hratch Basmadjian General Manager More 

Elgin, Illinois
1 review
5 of 5 stars Reviewed March 18, 2015

The banquet room was reserved for 100 guests to attend a retirement party. The service personnel included a banquet captain, wait staff and bartender; all of whom exceeded any expectations of service. The banquet area was tastefully decorated with several conversation areas with comfortable seating and a separate area with table and chairs to enjoy the delicious food and drinks.... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Our fully renovated hotel offers two lovely area for banquet needs ranging from very small to over 250 guests. We loved serving your group ands are very pleased to have made the event a memorable one. Thank you for being our guests. Hratch Basmadjian General Manager More 

Milwaukee, Wisconsin
Top Contributor
64 reviews 64 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 14, 2015

First the parking lot is messed up. Very hilly and parking spots are close together. Hotel seems very nice and clean and looks like it was updated modern look. Not the friendest at check in at 7pm on a Friday night. Room was clean. Bed was clean. The mini fridge humed all night and smelled of wine. You could see... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are truly sorry for the problems you experienced, I have shared your comments with our housekeeping and maintenance department, we are revisiting our final inspection checklist of the rooms to make sure these problem items are inspected daily and any existing issues corrected. Thank you for being our guests. More 

Portsmouth, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 12, 2015

I've stayed at a fair few Holiday Inns but this is the best by far! Staff extremely friendly. Good sized rooms which were immaculately clean. Good TVs with a wide choice of channels Good pricing Comfortable beds. Great (A la carte) breakfast. The only down sides:- Buffet breakfast, Sausages, scrambled eggs and bacon were all cold. Bacon shattered into a... More 

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Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We appreciate your kind comments regarding our hotel, I just wish that we could have served you a better buffet breakfast than what you experienced, our chef is looking for ways to keep making smaller but fresher amount on slower service times. Thank you for being our guest. More 

LaGrange, Kentucky
Top Contributor
115 reviews 115 reviews
37 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 14, 2015

We had stayed one of the other hotels near here a few weeks before and it wasn't that pleasant. (There's a review on tripadvisor under my name for that hotel too). That property is the one we tend to frequent as many Holiday Inns are in need of repair or remodel, BUT NOT THIS ONE! We had gone to dinner... More 

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are so looking forward to taking care of you on your next visit to our area along with the hopes of a little warmer weather. Thank you for being our guest. Hratch Basmadjian General Manager More 

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 10, 2015

I was in Elgin for a business trip and stayed here for 4 nights. Upon entering the Holiday Inn, I was pleasantly surprised as the reception was welcoming, clean and modern. My room was spacious and comfortable. The bed (as mentioned by others) was amazingly comfortable. Staff was friendly and attentive. Both restaurants (breakfast in the hotel restaurant and the... More 

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. It's very nice to exceed expectations every so often, we also promise you another pleasant stay on your next visit to our area. Thank you for being our guest. Hratch Basmadjian General Manager More 

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