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Holiday Inn Hotel and Suites Chicago Northwest

#1 of 8 Hotels in Elgin
Certificate of Excellence
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495 Airport Road, Elgin, IL 60123
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Holiday Inn Hotel and Suites Chicago Northwest
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161 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel, very kind personal. Very clean, great rooms, good breakfast. For me since I visited during the winter season it was very important that they have a restaurant in the hotel. There is nothing bad I can say about that place.

Helpful?
Thank Brailovsky G
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We promise to continue our efforts in providing great service and value so that we keep earning your business and high praises. Thank you for being our guests. Hratch Basmadjian General Manager More 

Burlington, Canada
Level Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, it is a standard HI in the US. This was for a business conference and they too care of us quite well. Rooms were clean, quiet and reasonably priced. If you are out in the Elgin area, it is definitely worth the stay.

Helpful?
Thank Dutchie_83
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Every day we try to be the best we can be, we are very pleased to have met these expectations during your visit. We loved serving you and want to thank you for being our guest. Hratch Basmadjian General Manager More 

Oakbrook Terrace, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I had a wonderful stay.... To begin with... The front desk personal was wonderful and the bennigans is phenomenal.. Infact there was a remarkable young lady who worked there that I witnessed deal with a disrespectful customer with the utmost honor. Her name is Sami and she's amazing.... By the way the food is great. But towards the end of... More 

Helpful?
1 Thank Hannahleigh520
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are very sorry that we missed the opportunity to make your entire stay a perfect one, sometimes guests who are experiencing noise issues call our front desk with wrong information as in your case, please accept our apologies for the problems that were caused because of the follow up of other guests complaints. We... More 

Clare County, Michigan
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I have stayed here numerous times over the years and I am always pleased with the accommodations for the price. Attentive staff and nice rooms at a good value. They keep updating the property to stay current. Beds are great too!

Helpful?
Thank Greg G
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Hearing nice comments about our hotel from returning customers makes us very proud, we will continue our efforts to maintain the property at a high level so that we keep earning your high praise and business. Thank you for being our guest. Hratch Basmadjian General Manager More 

Minneapolis, Minnesota, United States
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a good hotel at a good price. The staff is very courteous and seems to want to bend over backwards to be helpful. The lobby and guest rooms are clean and also appear to be newly renovated, but I didn't ask. The fitness center is good enough for a hotel at this level as well. One must-have for... More 

Helpful?
Thank Kris O
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. It was a joy having you as our guest and providing you with the service that all of our guests deserve. Hratch Basmadjian General Manager More 

Colman, SD
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 15, 2015

In town on business, I had the pleasure of staying at the Holiday Inn Hotel & Suites. What a wonderful place! An extremely friendly staff & homey, clean rooms. I was given complimentary coupons for breakfast during my stay. Breakfast selection was outstanding, and again the breakfast staff was top notch. I would definitely stay here again!

Helpful?
Thank gena_veen
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We certainly feel very proud of being considered your home away from home, we loved serving you and are looking forward to providing you the same comfort on your future visits to our area. Thank you for being our guest. Hratch Basmadjian General Manager More 

Sycamore, Illinois
1 review
5 of 5 stars Reviewed December 12, 2015

We got married at the Holiday Inn on November 14th, 2015. We orignally pick Holiday Inn for its convience and reasonable prices but the reason that we ended up LOVING this venue was for wonderful staff. They made sure every single detail was taken care of exactly the way we wanted, we did not have to worry about a single... More 

Helpful?
Thank LacieCross
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. It was such fun taking care of your wedding, our staff takes pride in paying attention to all the details for a stress free event. We loved serving you and want to thank you for your kind comments. Hratch Basmadjian General Manager More 

Hutsonville, Illinois
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 27, 2015

The room was nice, the facility is very nice and the staff was professional and accommodating. the breakfast bar however was a huge disappointment $10 for a array of food that was of a lower quality that you would get at a Comfort Inn, Best Western or comparable property for free, the bacon was bad, the waffle iron didn't work,... More 

Helpful?
Thank newark1974
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We loved serving you and having you as our guest and we are truly sorry that our breakfast buffet caused your stay to be less than perfect. We will continue our efforts to improve our breakfast offerings so that we continue to earn your business. Thank you for being our guest. Hratch Basmadjian General Manager More 

Legnano, Italy
Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed November 2, 2015 via mobile

We arrived about 11 on a Thursday night from San Francisco. Check in was easy, lots of parking, easy to find. Nice they have a Bennigans in the hotel. Was able to get a late dinner. Had breakfast one day, better to skip it, not really worth the price. Walk across the street to Alexander's. The exercise room is small... More 

Helpful?
Thank Harry F
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are looking for ways to expand our fitness room so that we can make room for additional training equipment. We loved serving you and want to thank you for being our guests. Hratch Basmadjian General Manager More 

Level Contributor
157 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed October 28, 2015 via mobile

Hotel located in an easily accessible part of Elgin Illinois. Staff: Friendly and Accommodating. Room was well laid out and very clean. Rooms had an electrical odor as if a ballast had burned out and replaced earlier. Bad Odor from paint, whereas work was being done on elevator whereas paints and solvents were used without ventilation. Not too bright when... More 

Helpful?
Thank Roman T
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Our sincere apology for the smells caused by our elevator and maintenance crews and assure you a better planning on future such events. Many thanks for your kind comments about our hotel and we plan on fulfilling that promise that you envisioned for our Holiday Inn. Thank you for being our guest. Hratch Basmadjian General... More 

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