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All 8 Elgin hotels

Holiday Inn Hotel and Suites Chicago Northwest

3.0 of 5 Hotel   |   495 Airport Road, Elgin, IL 60123
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80%
Ranked #1 of 8 hotels in Elgin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Abby J Champlin, Minnesota
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  • Reviews (112)
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  • Room tips (22)
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112 people have reviewed this hotel

Traveler rating
    57
    33
    10
    6
    6
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27
12
7
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Champlin, Minnesota
Top Contributor
59 reviews 59 reviews
30 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Bath & Body Works products in the bathroom, lots of pillows labeled "hard" and "soft", easy parking. $119 a night so the price was right. There is a restaurant downstairs and a little shop with snacks and necessities.

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We'are very pleased you enjoyed all the amenities that we offer. Many thanks for being our guest. More

Lexington, Massachusetts
Top Contributor
256 reviews 256 reviews
15 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was very nicely appointed with a mattress and bedding that rivals if not exceeds, just about any 5 star hotel. The mattress truly was something very special and the pillows were top notch - firm and soft - with the pillow cases marked to identify them. The room itself was soundproof, very clean. The lobby was a bit... More

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are pleased that you discovered our Holiday Inn and enjoyed your stay in our renovated hotel. Our beds do get a lot of compliments and so does our friendly staff. It was a pleasure having you as our guests. More

Contributor
18 reviews 18 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Booked 4 rooms here for a wedding weekend. In addition had about 5 other family members book at this same hotel. Most of us shared similar stories... Found the front desk staff to be less-than-adequate. They complained about their fellow staff in front of guests. Multiple people had room keys that didn't work. Some were given rooms that were not... More

Was this review helpful? Yes 2
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. My sincere apologies for the problems you encountered during your visit. Most days are perfect in the hotel business everything is in working order, all scheduled staff show up for work eager to help our guest to a great experience. Than there is that day where the internet gateway malfunctions due to an electrical storm... More

Chicago, Illinois
Top Contributor
62 reviews 62 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great check-in experience with extremely courteous and efficient staff. Upgraded after check-in delay. Overall good experience with two negatives: 1) Shower/tub drain stopped up and would not empty 2) Spotty internet connection

Was this review helpful? Yes 1
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are in the process of upgrading our internet system that is 3 years old but has become outdated already with the demands that todays travelers expect. I have also instructed our housekeeping department to be more dilligent in reporting minor repair issues to our maintenance department, like a malfunctioning bathtub stopper, so that our... More

Preston, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Well back in town for the blues fest and stayed here again ,was plesently supprised to be given a free upgrade to a suite which for my wife and i staying 14 nights was great loads of room and no arguing about having to watch game of thrones lol , as usual rooms were clean and well maintained and even... More

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. Visitors from the UK have a choice of over 500 hotels in the Chicago market, we are very proud you keep selecting our Holiday Inn in Elgin for your vacation base. We LOVE seeing you every year and many thanks for being our guests. More

WEST PALM BEACH
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Hotel was impeccable, excellent staff and customer service specially Norma the Gulf Veteran stop by and say hello to her if your staying here. Breakfast is superb and delicious! room was clean and big I got the king suite. Pool is nice. But, internet connection is very poor. I was really surprise cause when you hear Holiday Inn you don't... More

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are very pleased to have met and exceeded your expectations. I'm sorry for the less than perfect internet signal, we are in the process of upgrading our entire system with the hopes of eliminating such issues in the future. Thank you for being our guest. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2014

The service was great , also the room was fantastic . Also the dinner we had was nice. The floor we had was quiet . Had a great night ! Thank you to the staff! Also a BIG THANK YOU to the manger Hratch .

Was this review helpful? Yes 1
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are very happy to have met your expectations and appreciate the kind remarks. Thank you for being our guest. More

1 review
5 of 5 stars Reviewed June 14, 2014 via mobile

This hotel looks fabulous! Nice job redecorating, and the rooms are comfortable and clean. Love the pillows, the pool, and the convenience of a superb restaurant off the lobby. The staff are pleasant and welcoming. I'd go out of my way to stay here - it's a terrific deal!

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. We are pleased to hear about your enjoyment of our product and services. Many thanks for the 5 star review and hope to serve you again on a future visit to Elgin. More

El Paso, Illinois
Top Contributor
171 reviews 171 reviews
24 hotel reviews
131 helpful votes 131 helpful votes
1 of 5 stars Reviewed June 14, 2014

Spent the first 45 minutes of our stay on the phone with a tech to try to get internet access. Finally got on the internet but the internet was very slow and two of us in the room could not be on the internet at the same time. Reported this the next day and were changed to a new floor.... More

Was this review helpful? Yes 1
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for your feedback. My sincere apologies for the problems our hotel experienced after the loss of the gateway that controlled the distribution of our internet signal, it did take over 24 hours for a replacement to arrive and service restored. I know the importance of a good free internet service which our hotel offers. I'm also happy to... More

Elgin, Illinois
1 review
5 of 5 stars Reviewed June 4, 2014

The Holiday Inn was the perfect place for our Sweet 16 daughter's party. We had about 50 guests in the Crystal Room. The room was beautiful and very comfortable. Everybody had a great time. They loved the food and the staff were efficient and friendly. I was reluctant to spend a ton of money on a birthday party, but the... More

Was this review helpful? Yes
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review

Thank you for feedback. Our entire banquet staff enjoyed making your daughters 16th birthday a memorable one. Thank you for the glowing review and many thanks for being our guests. More

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Additional Information about Holiday Inn Hotel and Suites Chicago Northwest

Address: 495 Airport Road, Elgin, IL 60123
Phone Number:
Location: United States > Illinois > Elgin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel and Suites Chicago Northwest 3*
Reservation Options:
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Also Known As:
Holiday Inn Elgin
Holiday Inn Chicago Northwest
Elgin Holiday Inn

110 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Hotel & Suites Chicago - Northwest is the ideal place to stay for business, leisure and special events. With 7,500 square feet of meeting space, we are perfect for corporate events or elegant weddings. We are minutes from Grand Victoria Casino, Hemmens Cultural Center, Schaumburg Convention Center, Sears Centre, Sears Holdings, Kmart Corporation, Cabela's, Panasonic, JP Morgan Chase & Company, Nissan Forklift. Conveniently located off Interstate 90, only 20 miles from O'Hare International Airport and 40 miles from downtown Chicago. Experience world-class shopping at Woodfield Mall, Algonquin Commons, Huntley Prime Outlets and Springhill Mall. Enjoy family entertainment at Hemmens Cultural Center and Medieval Times. For casino fun visit Grand Victoria Riverboat Casino with newly added nickel slots and International Cuisine. Our hotel features Bennigans Grill & Tavern Holiday Inn's newest restaurant concept! Come in, relax and unwind with a great meal and a cocktail in Bennigans or dine in the privacy of your room. Our fitness facilities include a beautiful pool, a 'Dino' waterslide with a cascading mushroom, oversized whirlpool, and an expanded fitness room with Nautilus equipment. Join us at the Holiday Inn Hotel & Suites Chicago - Northwest and you will never leave! ... more   less 
Number of rooms
243

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