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All 8 Elgin hotels

Comfort Suites Elgin

2.5 of 5 Hotel   |   2480 Bushwood Drive, Elgin, IL 60123
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Ranked #4 of 8 hotels in Elgin
Certificate of Excellence 2014
A recent review
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  • Reviews (47)
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47 people have reviewed this hotel

Traveler rating
    22
    16
    4
    3
    2
See reviews for
13
7
1
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
NEW BRIGHTON
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 31, 2014

My first impression of this hotel was not good. I had a very difficult time making an ACCURATE reservation for 4 nights. One of their reservationists (Cheryl) was outright rude to me! The rooms were pricey. Once I arrived at the hotel, I was more impressed. Beautiful lobby, spacious eating area, fairly large sleeping rooms (which included a sleeper sofa,... More

Was this review helpful? Yes 2
CS_Guest_Relations, General Manager at Comfort Suites Elgin, responded to this review

Dear Ms. Boll, Please accept our sincere apology for the issues you had with our hotel during your stay with us. The elevator was broken by one of the sports groups staying in the hotel and we had it repaired as soon as the repair man arrived at the hotel. The pool area also had to be closed due to... More

CT
Top Contributor
141 reviews 141 reviews
85 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed May 29, 2014

Newish and nicely outfitted Comfort Suites - clean inside and out. Room was large and very clean, Internet was steady and fast, AC was powerful and quiet. Bedding was clean and mattress was better than most, but not among the best. Breakfast had a few hot items - a small step up from the normal Comfort breakfast. Hotel is walking... More

Was this review helpful? Yes 2
CS_Guest_Relations, General Manager at Comfort Suites Elgin, responded to this review

Thank you for your good review of our hotel during your stay with us. We know that you have plenty of choices for lodging in Elgin and we are glad you stayed with us. We hope you will consider us your home away from home with traveling to Elgin, Illinois. Sincerely, Steve Luchik, CHA General Manager Comfort Suites, Elgin More

Wisconsin
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 26, 2014

Our basketball team stayed at this hotel in May. The hotel was awesome. Very clean, rooms were very big - they had both a microwave and refrigerator, which is very important to us. The location was perfect. Lots of food choices in walking distance. Pool was smaller but very nice. Breakfast was the normal hotel breakfast - it was enough... More

Was this review helpful? Yes
CS_Guest_Relations, General Manager at Comfort Suites Elgin, responded to this review

Thank You very much for your very kind review of your groups stay with us and we hope you will continue to use our hotel when the need arises. We know you have many choices to stay at when in Elgin and we hope you will consider our hotel as your home away from home. Sincerely, Steve Luchik, CHA General... More

Elgin, Illinois
1 review
5 of 5 stars Reviewed March 26, 2014

Great service and staff. Excellent attitude. Friendly. Always smiling. Very courteious. Knows your name. Great phone skills. Gets you to and back if you need transportaion. Rooms are always cleaned and neat.

Was this review helpful? Yes
CS_Guest_Relations, General Manager at Comfort Suites Elgin, responded to this review

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. the principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices.... More

Indianapolis, Indiana, United States
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 3, 2014

The hotel is VERY well kept & the service was outstanding! Only the breakfast left a little to be desired, but that may just be my opinion. Easy access to on-site laundry, indoor pool/hot tub, and breakfast area.

Was this review helpful? Yes
CS_Guest_Relations, General Manager at Comfort Suites Elgin, responded to this review

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests a reasonable prices.... More

Lake in the Hills, Illinois
1 review
2 of 5 stars Reviewed November 16, 2013

The hotel it self was nice, clean, decent rooms. The hotel service was awful. We used this hotel as our wedding hotel and they would provide a shuttle. We even paid extra for a third shuttle for our guests to and from the wedding. The third shuttle was so late for our ceremony that even when we waited 15 minutes... More

Was this review helpful? Yes
Barrington, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

We had a wonderful overnight stay. Extremely friendly staff. We had a hot tub suite and I was quite impressed how large, spacious, clean, comfortably and up to date our room was, more so than a lot of other high end hotels we have stayed at in the past. I would highly recommend this establishment. Kudos to the General Manager,... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2013

We stayed here while in town for a family wedding, and we were very impressed with this hotel. Our room was very large and clean with 2 queen beds and a pull out sofa. The pool was heated and of good size. The breakfast area was large and open with a standard hotel breakfast. Coffee, tea and hot cocoa were... More

Was this review helpful? Yes 1
CS_Guest_Relations, Manager at Comfort Suites Elgin, responded to this review

On behalf of the hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 27, 2013

Our family came together at the hotel and we couldn't have been treated more kindly. Yes, there are a few things that could have been a little better but all in all we were well pleased. The swimming pool was very cloudy on Sunday night after so many families using the pool on Friday night and Saturday. In contrast to... More

Was this review helpful? Yes 1
Winnipeg
Contributor
20 reviews 20 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 18, 2013

Our family had a very large room (2 queens plus a pull out sofa). It was nice to have the extra space. The bathroom had granite counters and granite backsplash in the shower. The free breakfast was your standard hotel breakfast that most hotels offer. The staff were very friendly and even gave me a water bottle and Skittles upon... More

Was this review helpful? Yes
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Additional Information about Comfort Suites Elgin

Address: 2480 Bushwood Drive, Elgin, IL 60123
Phone Number:
Location: United States > Illinois > Elgin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Elgin 2.5*
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Also Known As:
Comfort Suites Elgin Hotel Elgin
Elgin Comfort Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Comfort Suites is committed to your success. You can spread out in our oversized rooms with separate sleeping and living areas. Most rooms include a full size pull-out sofa bed and all rooms provide a refrigerator, microwave, in-room coffee maker and free high speed internet access. Throughout our hotel you'll experience Breathing Room - our 100& Smoke-Free policy.In the morning, you'll enjoy our complimentary Your Morning Breakfast full of hot and delicious options making breakfast at Comfort Suites the perfect way to start your day. Our breakfast includes eggs, meat, yogurt, fresh fruit, cereal and more...including your choice of hot waffle flavors. If you're leaving early, a Grab & Go bag is available two hours prior to breakfast. ... more   less 
Number of rooms
78

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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