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Quality Inn

2.5 of 5
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500 Tollgate Road, Elgin, IL 60123
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Quality Inn
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Ranked #6 of 8 Hotels in Elgin
A recent review
4 of 5 stars reviewed 3 weeks ago
LeAnne A
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66 reviews from our community

Traveler rating
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    28
    9
    3
    4
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17
13
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13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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2 reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed one night while driving thru the Chicago area. The girl at the front desk was awesome and gave me great directions on how to get to the nearest grocery store. The room was renovated. The beds were a little firm for my taste. Overall I have no complaints. They also had no problem with me walking thru with... More 

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General M, General Manager at Quality Inn, responded to this review

Thank you for staying with us and taking the time to write this review. We try to make each guest feel like Quality Inn of Elgin is their home away from home. We also know your pet is a part of the family as well. We are remodeling our bathrooms and freshening up our hallways. Thank you again for your... More 

Gary, Indiana, United States
1 review
5 of 5 stars Reviewed December 16, 2014

I stayed there twice in the past year and it has been perfect both times. Super clean with a staff that is very helpful and polite if you need anything. I seen NO BUGS during either stay and the bedsheets were always replaced with a cleaned and pressed set every morning. The best part is the price, you will not... More 

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General M, Guest Relations Manager at Quality Inn, responded to this review

Thank you so much for staying with us and taking the time to write this review. Our staff strives to carry their duties with excellence. I am glad you enjoyed your stay with us we want to be your home away from home, hope to see you soon. Thank you again your kind words are appreciated. More 

Madison, WI
Senior Contributor
21 reviews 21 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 1, 2014

We stayed one night after visiting friends in Elgin. The motel was very easy to get to - right on Highway 31 a little bit off I-90. Our room was quiet. We loved the walk-in shower. Price was reasonable.

Was this review helpful? Yes
General M, Guest Relations Manager at Quality Inn, responded to this review

Thank you so much for taking the time to comment on our hotel. Your kind words are so much appreciated. So happy you loved the newly remodeled walk-in shower/bathroom. Our staff takes incredible pride in the service and product they provide to our guests. We look forward to seeing you again in the near future. Thank you again for your... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 12, 2014

Overall the staff was friendly. The floor in the bathroom was clearly dirty and with such an obvious oversight what else had been neglected to be cleaned..I recommend spending the extra $20 to stay somewhere you can feel is clean.

Was this review helpful? Yes
General M, General Manager at Quality Inn, responded to this review

Thank you for staying with us. We appreciate your feedback. We are currently working on making to improvements to our bathrooms in our guest rooms. We are installing a new full length tile shower, new fixtures, toilet, etc. We strive to make your stay and clean and comfortable one. As I said, we are in the process of making improvements.... More 

Winnipeg, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 17, 2014

It's not a bad place, but it is older. AND still has smoking rooms.--would not have checked in if I'd known this. The room we have certainly smells like old smoke, and the edge of the bathtub has several burn marks. The smell gets worse when the AC/fan is on. I did go immediately to the front desk to express... More 

Was this review helpful? Yes
General M, General Manager at Quality Inn, responded to this review

Thank you for staying at the Quality Inn of Elgin. Our first and second floors have new furniture and currently in the process of updating our bathrooms. We do offer the third floor to our smoking guests. Our first and second floors are non smoking. We hope you will come back to spend the night in a non-smoking room. I... More 

Baraboo, Wisconsin
Top Contributor
57 reviews 57 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 15, 2014

My husband and I stayed for just a night. The hotel is easy to find right off the express way and is in a great location. There are several food places right across the street. We were pleasantly surprised by how friendly all the staff was from the moment we got there until we left. Common spaces and the room... More 

Was this review helpful? Yes
General M, General Manager at Quality Inn, responded to this review

Thank you for staying with us and writing this review. That noise you heard is the renovation that this hotel has started. Matter of fact, we are remodeling our bathrooms. Putting in full length showers and better lighting in the bathroom. We will soon be installing flat screen TV's in our rooms as well. We hope to see you again... More 

2 reviews
5 of 5 stars Reviewed June 14, 2014

This hotel was clean and comfortable and in a safe area. It was convenient to us as we were visiting friends in Elgin. Staff was friendly professional. The breakfast was wonderful and had quite a variety of items. We would definately stay here again if in the area. I had recommended this hotel to friends who were staying the same... More 

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General M, General Manager at Quality Inn, responded to this review

Thank you for staying with us and taking the time to write this review. Our staff strives to carry their duties with excellence. I am glad you enjoyed your stay and hope you and your friends come back soon to stay with us. James Diller General Manager Quality Inn of Elgin More 

Dwight, Illinois
Top Contributor
64 reviews 64 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed May 20, 2014

I usually stay at Choice Hotels and I am not impressed by this one, it was downgraded to a Quality Inn for a reason. It is a really tired hotel. They have done some remodeling but it's high end stuff with poor workmanship. They have granite vanities with no caulk and slate tile floors without grout and the toilet is... More 

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General_Mgr_Comfort, General Manager at Quality Inn, responded to this review

First of all - I would like to thank you for staying at our hotel. We appreciate your business. We have made improvements in the past year like reflooring our lobby, breakfast, meeting room and vending areas. We have been working to better our Wi-Fi as well. We will always strive for clean rooms and great service. We will be... More 

Elgin
1 review
5 of 5 stars Reviewed December 30, 2013

Ther manager James was excellent to work with, the girl in housekeeping , I believe her name was Larura is a gem. She made sure that I wanted for nothing. I did tell James and her how happy I was with them. I do not travel often but I contnue to use qualiyty inns. I even added another day. Driving... More 

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
General_Mgr_Elgin, General Manager at Quality Inn, responded to this review

I wanted to thank you for taking the time to review our hotel. We always strive for excellence with everyone's stay. We want to be your home away from home. Thank you for staying with us, James Diller General Manager Quality Inn of Elgin More 

Saint Cloud, Minnesota
Top Contributor
256 reviews 256 reviews
85 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed December 4, 2013

Not bad......not great......solid average....older rooms with tube TV's....let down was 2 dbl beds....seemed like I was at camp or something....price is not in line with amenities...friendly employees.....ok location and older style rooms.....I am a Platinum member for Choice hotels and this is an ok property...but that's it..

Was this review helpful? Yes
General_Mgr_Elgin, Manager at Quality Inn, responded to this review

Thank you for taking the time to review our hotel. We are in the process of planning out our updates. We are going to begin working on them in the next couple months. It is our goal to satisfy the needs of our corporate guests as well as our leisure guests traveling through the area. We do hope you allow... More 

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