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Quality Inn

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500 Tollgate Road, Elgin, IL 60123
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1 room 1 adult
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Quality Inn
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80 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed December 27, 2015 via mobile

I had to drop my son at the airport and wanted to stay outside Chicago to go shopping the next day. I got there late around 9pm. Front desk was very friendly and upbeat. Area parking is well lit and neighborhood gives a safe feeling (being unfamiliar with this area wasn't sure if I was going to get mugged or... More 

Helpful?
Thank Amy W
General M, Manager at Quality Inn, responded to this review

Thank you so very much for your kind words about our Quality Inn - Elgin! We are thrilled that you had an excellent stay, and will be coming back to see us again! Sincerely, Sandra Salazar Assistant General Manager More 

Akron, Ohio
1 review
5 of 5 stars Reviewed December 16, 2015

Very clean. Comfortable bed with lots of soft pillows. Plenty of towels. Lady at front desk was very helpful. Only complaint (if you can call it that) was I was on the first floor so got a lot of noise from the parking lot and people banging doors going in and out of the lobby. But all noise seemed to... More 

Helpful?
Thank Freda W
General M, Manager at Quality Inn, responded to this review

Thank you so much for your kind words! We truly appreciate it, and hope to see you again real soon! Sincerely, Sandra Salazar Assistant General Manager 847-608-7300 More 

A TripAdvisor Member
4 of 5 stars Reviewed November 16, 2015 via mobile

We are on a road trip from Vermont to Oregon. We stayed the night at the Quality Inn and was very happy. The lady at the front desk was nice and put us in a room that was convenient for us and our dog. The room was clean and comfortable. We got some much needed rest.

Helpful?
1 Thank A TripAdvisor Member
General M, Manager at Quality Inn, responded to this review

Thank you for your kind words regarding our Quality Inn-Elgin! We are so happy you stayed with us during your trip. We welcome pets, and are happy you enjoyed your stay with us. We look forward on your next visit! Sincerely, Sandra Salazar Assistant General Manager 847-608-7300 More 

Longwood, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 2, 2015

For the last ten years, four of us, (two sisters with spouses) have spent an enjoyable week during October at THE QUALITY INN ELGIN, IL. We have always found the rates reasonable, the rooms clean, the staff friendly, and the location perfect. While the wives prefer to frequent the malls, movies, restaurants, and nightly FOX VALLEY BINGO HALL, the men... More 

Helpful?
2 Thank Richard P
General M, Manager at Quality Inn, responded to this review

Thank you so much for such great compliments! It was a pleasure to host you and your family while here at the Quality Inn-Elgin. You have been so loyal during these past years, and can't wait to have you again next year! Enjoy the nice weather back home, while we start to welcome winter! :/ We appreciate the kind words... More 

Level Contributor
80 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed September 29, 2015

We stayed here and I think (I hope) the hotel is in the process of re-decorating. Our mattress was hard. The room was dated. There was new carpet in the hall, and the tile in the bathroom was nice and shiny. We stayed on the smoking floor, because there was only a full bed available on the non smoking floor.... More 

Helpful?
Thank Renee E
General M, Manager at Quality Inn, responded to this review

Thank you for taking the time to post a review. Yes, we are still one of the hotels that are smoking however we are in the process of converting half of the floor to non-smoking. I apologize that you didn't have a pleasant stay, and hope you consider coming back in the future to see our changes we have in... More 

Lafayette, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 21, 2015 via mobile

We were skeptical about staying here because of the low price, older building, and the brand name always indicated to me a place my wife would never stay. However, we were pleasantly surprised. The rooms have all been remodeled. The rooms were very clean and quiet. The breakfast was very good. The only preconception that was correct was the price.... More 

Helpful?
1 Thank Jeffery F
General M, Manager at Quality Inn, responded to this review

We are thrilled you enjoyed your stay, and had such a wonderful experience!! We appreciate your kind words and are happy that you will be staying with us again, we can't wait for your return! Thank you so much, and have a great week! Sincerely, Sandra Salazar Assistant General Manager More 

2 reviews
1 of 5 stars Reviewed September 10, 2015 via mobile

My dad told me they stole my Tommy Hilfiger leather jacket and Tommy Hilfiger Sports coat a loss of over 500 dollars. Be careful. Also the room was 222. The worst room in the hotel. Very loud and lady at front desk and manager was very rude. They had the other guy working there doped out.

Helpful?
Thank LegalShield
General M, Manager at Quality Inn, responded to this review

I apologize that you lost your Tommy Hilfiger jacket, however no one said anything to the staff in regards to your jacket. I would like to speak to you more in detail to see what exactly occurred. Please contact me directly at the hotel at 847-608-7300. I'm the Assistant General Manager at the Quality Inn-Elgin. The service you received is... More 

Jakarta
Level Contributor
129 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed September 4, 2015

To my surprise the room is very spacious with a separate sitting area and a nice little pantry. The bed is very comfortable and the bathroom is also spacious. Not to mention that the hotel is conveniently surrounded by a few restaurants.

Helpful?
1 Thank DannyHS
General M, Manager at Quality Inn, responded to this review

Thank you so much for taking the time to complete the survey with Trip Advisor! We appreciate your kind words, and hope to see you again at the Quality Inn-Elgin. Appreciated, Sandra Salazar Assistant General Manager More 

Austin, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 2, 2015

This place isn't fancy by all means however the staff are friendly and they go the extra mile to see to ur comforts. The ladies at the from my desk were all friendly. The house keeping staff were very kind. They truly have your comfort in mind. Next Time i go back to Elgin, I will be staying the again.

Helpful?
1 Thank Monkey B
General M, General Manager at Quality Inn, responded to this review

Thank you for staying with us and taking the time to write this review. I am glad your stay was a pleasant one. I hope you will visit us again soon. James Diller General Manager Quality Inn of Elgin More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 11, 2015 via mobile

Upon arriving the lobby was packed, I have been to hotels like this before by the time you get to the desk the clerk is frazzled and short, not Jessica. She checked in an entire international soccer team with a language barrier and a note guest by the time she got to me she was extremely pleased and helpful when... More 

Helpful?
1 Thank Matt M
General M, General Manager at Quality Inn, responded to this review

Thank you for staying with us and writing this review. Thank you for the complements on Jessica and our hotel. I am glad you liked our breakfast. I hope you will visit us again in the near future. James Diller General Manager Quality Inn of Elgin More 

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