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All 8 Elgin hotels

Quality Inn

2.5 of 5 Hotel   |   500 Tollgate Road, Elgin, IL 60123
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Ranked #6 of 8 Hotels in Elgin
A recent review
3 of 5 stars reviewed 1 week ago
Sacour Winnipeg, Canada
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62 reviews from our community

Traveler rating
    20
    27
    9
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    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winnipeg, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

It's not a bad place, but it is older. AND still has smoking rooms.--would not have checked in if I'd known this. The room we have certainly smells like old smoke, and the edge of the bathtub has several burn marks. The smell gets worse when the AC/fan is on. I did go immediately to the front desk to express... More

Was this review helpful? Yes
General M, General Manager at Quality Inn, responded to this review

Thank you for staying at the Quality Inn of Elgin. Our first and second floors have new furniture and currently in the process of updating our bathrooms. We do offer the third floor to our smoking guests. Our first and second floors are non smoking. We hope you will come back to spend the night in a non-smoking room. I... More

Baraboo, Wisconsin
Top Contributor
57 reviews 57 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed for just a night. The hotel is easy to find right off the express way and is in a great location. There are several food places right across the street. We were pleasantly surprised by how friendly all the staff was from the moment we got there until we left. Common spaces and the room... More

Was this review helpful? Yes
General M, General Manager at Quality Inn, responded to this review

Thank you for staying with us and writing this review. That noise you heard is the renovation that this hotel has started. Matter of fact, we are remodeling our bathrooms. Putting in full length showers and better lighting in the bathroom. We will soon be installing flat screen TV's in our rooms as well. We hope to see you again... More

2 reviews
5 of 5 stars Reviewed June 14, 2014

This hotel was clean and comfortable and in a safe area. It was convenient to us as we were visiting friends in Elgin. Staff was friendly professional. The breakfast was wonderful and had quite a variety of items. We would definately stay here again if in the area. I had recommended this hotel to friends who were staying the same... More

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General M, General Manager at Quality Inn, responded to this review

Thank you for staying with us and taking the time to write this review. Our staff strives to carry their duties with excellence. I am glad you enjoyed your stay and hope you and your friends come back soon to stay with us. James Diller General Manager Quality Inn of Elgin More

Dwight, Illinois
Top Contributor
60 reviews 60 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed May 20, 2014

I usually stay at Choice Hotels and I am not impressed by this one, it was downgraded to a Quality Inn for a reason. It is a really tired hotel. They have done some remodeling but it's high end stuff with poor workmanship. They have granite vanities with no caulk and slate tile floors without grout and the toilet is... More

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General_Mgr_Comfort, General Manager at Quality Inn, responded to this review

First of all - I would like to thank you for staying at our hotel. We appreciate your business. We have made improvements in the past year like reflooring our lobby, breakfast, meeting room and vending areas. We have been working to better our Wi-Fi as well. We will always strive for clean rooms and great service. We will be... More

Elgin
1 review
5 of 5 stars Reviewed December 30, 2013

Ther manager James was excellent to work with, the girl in housekeeping , I believe her name was Larura is a gem. She made sure that I wanted for nothing. I did tell James and her how happy I was with them. I do not travel often but I contnue to use qualiyty inns. I even added another day. Driving... More

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Was this review helpful? Yes
General_Mgr_Elgin, General Manager at Quality Inn, responded to this review

I wanted to thank you for taking the time to review our hotel. We always strive for excellence with everyone's stay. We want to be your home away from home. Thank you for staying with us, James Diller General Manager Quality Inn of Elgin More

Saint Cloud, Minnesota
Top Contributor
191 reviews 191 reviews
73 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed December 4, 2013

Not bad......not great......solid average....older rooms with tube TV's....let down was 2 dbl beds....seemed like I was at camp or something....price is not in line with amenities...friendly employees.....ok location and older style rooms.....I am a Platinum member for Choice hotels and this is an ok property...but that's it..

Was this review helpful? Yes
General_Mgr_Elgin, Manager at Quality Inn, responded to this review

Thank you for taking the time to review our hotel. We are in the process of planning out our updates. We are going to begin working on them in the next couple months. It is our goal to satisfy the needs of our corporate guests as well as our leisure guests traveling through the area. We do hope you allow... More

fort myers, fl
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2013

My wife & I stayed her for 4 nights around Thanksgiving. King bed, non smoking, small fridge & microwave. Very quiet. Good location, right off I-90. Very nice free breakfast (waffles, biscuits/gravy, bacon, sausage). We actually had a mixup with the breakfast times, and were too late for the breakfast one morning. We went to a nearby Dunkin Donuts. Upon... More

Was this review helpful? Yes
General_Mgr_Elgin, Manager at Quality Inn, responded to this review

Thank you for taking the time to review our hotel. Joanna indeed felt bad for giving you the wrong times. So much so she told me about it. LoL. We are truly happy that you enjoyed your stay. Our staff is passionate about providing a great home away from home experience for all of our guests. We look forward to... More

Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 1, 2013 via mobile

We needed a last minute hotel that would accept pets. After reading some of the reviews I was hesitant, but desperate. The staff was very accommodating, and the room was very clean. Another review mentioned a stale smell, but we found the hotel very clean. Sure the breakfast was minimal, but it's a hotel, not a restaurant. We will definitely... More

Was this review helpful? Yes
General_Mgr_Elgin, Manager at Quality Inn, responded to this review

Thank you for taking the time to review our hotel. We appreciate the kind words and are thankful you took the opportunity to see for yourself that our hotel staff works diligently to fulfill our guests satisfaction. Yes, the breakfast is minimal, though filling enough. And who can go wrong with our waffles. We look forward to seeing you again... More

Vine Grove, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 16, 2013

The General Manager James Diller, and other staff are rude and ill equipped to handle handicapped family needs. All handicapped rooms only have one bed(I guess our kids just have to sleep on the floor). We didn't want that so we settled for a room with two beds, and the GM said they were graciously going to let me take... More

Was this review helpful? Yes 1
General_Mgr_Elgin, Manager at Quality Inn, responded to this review

Thank you for your review. II would like to address both of your concerns individually. First with the sleeping arrangements. Due to the size of our rooms and the requirements needed to allow the room to be accessible, we can not place more than one bed in the room. It would be a safety hazard to have more than one.... More

Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 6, 2013

Be aware that this hotel has both smoking and non-smoking rooms. Priceline, Hotwire etc may put you in a smoking room. We were lucky that we found this and called in beforehand and found that we had been put in a smoking room and the staff changed it to non-smoking room. There is faint residue smoke smell in the hotel.... More

Was this review helpful? Yes
General_Mgr_Elgin, General Manager at Quality Inn, responded to this review

Thank you so much for taking the time to review our hotel. We indeed still offer smoking rooms. I truly apologize for the faint smell. Our staff tries very hard to clear and clean the air daily to prevent any guests from experiencing that. And we would like to thank you for the positive feedback regarding the hotel as a... More

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Additional Information about Quality Inn

Address: 500 Tollgate Road, Elgin, IL 60123
Phone Number:
Location: United States > Illinois > Elgin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 80
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Also Known As:
Quality Inn Elgin
Elgin Quality Inn

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