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Extended Stay America - Chicago - Downers Grove

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3150 Finley Road, Downers Grove, IL 60515
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1 room 1 adult
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Extended Stay America - Chicago - Downers Grove
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33 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed October 25, 2015 via mobile

It's like a half way house for just released prisoners... Place was filthy.. No dishes in the rooms. You have to request them at the front desk because I am sure they are unable to continue replacing the spoons the crackheads that stay there use to cook up their rocks... Extended stay should be extremely embarrassed with this property and... More 

Helpful?
Thank Jenna W
Manager_11525, General Manager at Extended Stay America - Chicago - Downers Grove, responded to this review

Thank you for taking the time to write a review of your experience with us. I sincerely apologize that you did not have a comfortable stay. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If you... More 

Shawano, Wisconsin
2 reviews
1 of 5 stars Reviewed October 7, 2015

The accommodations are sub par. Cigarette holes in curtains which weren't even hanging properly. Dirty bathroom floors and no closet door which had no hangers. Not a very inviting lobby and rude tenants, some of whom seem to be permanent residents. No workout room, no pool and if there was I'd be afraid to use it. Would not recommend this... More 

Helpful?
Thank Marilyn K
Manager_11525, General Manager at Extended Stay America - Chicago - Downers Grove, responded to this review

Thank you for taking the time to review your stay with us. I am sorry we didn't meet your expectations during your stay. We are working hard daily to continue to improve the quality of the property for our guests. Thank you for your business. More 

Level Contributor
3 reviews
2 of 5 stars Reviewed September 21, 2015 via mobile

Weekend getaway on a budget but should have checked reviews before booking. Check in was fine, was training a new person. First we walk into room and could tell wasn't vacuumed. Then noticed food stuff on the walls, cabinets, loose hair of every type in the bathroom, bed, and stains on carpet. Walls were knicked up and when asked when... More 

Helpful?
Thank Kelli A
Manager_11525, General Manager at Extended Stay America - Chicago - Downers Grove, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Kansas
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed August 2, 2015

The cabinets didn't even have a glass. The front desk agent did not even acknowledge me when I arrived. I had to leave at 3 and return after4 to have a room ready. After seeing the housekeeping team I put the do not disturb sign up and cleaned my own room. Elevator was questionable. This hotel is a mess!!

Helpful?
Thank Carol M
O'Fallon, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 27, 2015

On July 25, 2015 at 7:00pm I reserved a nonsmoking studio with two twin beds through guest services (confirmation #123050764) at 1350 Finley Road Downers Grove, Il 60515. Upon arrival at the hotel around 8:30pm we had to wait 15 minutes for Bryant to return to the front desk. After waiting, we were informed by Bryant that the hotel was... More 

Helpful?
Thank bmanning5
Sun City, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 15, 2015

I have been at this DUMP for 28 days since then there as been no manger they say had to call a nether extended stay manger and she had to get some one to clean the carpet it was so DIRTY my feet were back walking on it in my bear feet, and in the last week and a half... More 

Helpful?
Thank keith l
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 16, 2015 via mobile

Horrible terrible this hotel should be out of business. there was not one single glass cup plate bowl or even disposable plastic cups in the room nothing no coffee maker nothing. card on the counter said simply call us and we'll deliver any of these to your room. they would not deliver anything and when I went down and asked... More 

Helpful?
Thank Azminnie
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 14, 2015

We arrived late, but had called to say we would be checking in late. The person at the front desk barely said two words to us. No welcome, no hello how are you, I see you came in from Michigan, etc...nothing. As we were standing there, another man came in behind the front desk and just stared at us. No... More 

Helpful?
Thank Marquettemary
Ontario, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed June 4, 2015

Stayed for 3 nights at this place and it is the most average hotel i've ever stayed at. But at a priceline offer at $40/night for a business trip, i thought it was one of those "you get what you pay for" type places. The front desk people were nice as we arrived. The place lacks a lot of things... More 

Helpful?
Thank safihabib
Sylva, North Carolina
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed May 18, 2015

I have stayed at ESA across the US and found this one to be a big disappointment. Do dishes in the room, no coffee pot, and no hair dryer. I guess I can understand about the dishes since people steal, but the others? The sign in the room said call the front desk and they would bring them to the... More 

Helpful?
1 Thank GarBear55
Manager_11525, General Manager at Extended Stay America - Chicago - Downers Grove, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our amenities were not what you expected. In response to your feedback, I am retraining our staff to ensure that we are clearly communicating our amenities as well as responding to guest needs in a timely manner. I am grateful... More 

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