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Red Roof Inn Chicago-Downers Grove

2.0 of 5 1113 Butterfield Road, Downers Grove, IL 60515
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Red Roof Inn Chicago-Downers Grove
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Red Roof Inn Chicago-Downers Grove
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96 reviews from our community

Traveler rating
    33
    30
    12
    13
    8
See reviews for
22
19
13
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (96)
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    (19)
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    (24)
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    (32)
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    (21)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Nicole was extremely helpful, always there, happy and welcoming. Made a stay into a memorable experience The room was very clean, very comfortable bed and room Has all the features you need for a stay. Just be aware if you want a coffee maker in the room to check the room type you are selecting. Added bonus if you don't... More 

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Nashville, TN USA
Top Contributor
240 reviews 240 reviews
173 hotel reviews
116 helpful votes 116 helpful votes
2 of 5 stars Reviewed 2 weeks ago

In years past, I visited Red Roof locations regularly. So I was open to visit this location when I had a last minute change in plans. The price was ok. The woman at front desk was extremely nice. She did struggle to check in the person before me as well as me. I think she was trying too hard and... More 

Was this review helpful? Yes 1
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to review our hotel the Red Roof Inn-Downers Grove. I apologize that we fell short in many aspects. We respect your comment about training because we value all of our guests; we will take any feedback positive or negative and improve for a next and better stay in the future. Please call me if... More 

Cincinnati, Ohio
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I honestly only needed the place for 12 hours. I work out of state and travel extensively and being reasonably close to home (11 hours away) my wife and I were able to meet half way in Chicago. I was a little skeptical myself but was very much impressed on how clean and up to date the hotel is. Friendly... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to complete a review. I appreciate your comments regarding your recent stay at the Chicago Downers Grove. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Once again, thank you again... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed December 15, 2014

I was here for a few weeks and the service has been EXCELLENT!! Truth, I was a bit skeptical about the Red Roof Inn but from the time I booked in all of my concerns were put to rest. I stayed at the Red Roof Inn, Downers Grove, IL. And the facility was SUPER clean and accommodating and the staff... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Valued Guest, Wow, your review is amazing and at the same time it reflects the mission that we currently have at our Red Roof Inn - Downers Grove. From the front to the back of the house, we are always committed to provide the best service possible and always thinking of every valued guest like you. Thank you so... More 

Blue2Dawg
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2014

Can't beat the Downer's Grove Red Roof Inn!!! Clean and well located - great people. Especially like to mention the beautiful young lady at the front desk: Nichole Conveniently located to numerous Freeways - here they're called Toll Ways because they ain't not free.

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you so much for placing such a nice review. I appreciate that you came back to stay at our Red Roof Inn Downers Grove. Your feedback is very important to us because it is a reassurance that our mission to provide a quality guest experience. Nichole the rest of the team and I truly appreciate the recognition of our... More 

Mokena, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 8, 2014

Nichole has to be the nicest, friendliest employee at Red Roof of Downers Grove. Because of my job and where I live I travel frequently on the weekends. Nichole has gone above and beyond for me! She remembers who I am and what I like from weekend to weekend, just by remembering my face. She ALWAYS greets me with a... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Valued Guest, On behalf of the entire staff, thank you for taking the time to write a review. We appreciate your feedback and I will be sure to share your positive comments with Nichole. Thank you for choosing the Red Roof Inn Chicago Downers Grove and we look forward to welcoming you next time you visit Chicago. More 

Downers Grove, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2014

Brian is extremely knowledgeable and very pleasant. He is always so helpful and always makes sure that everything gets repaired in a timely fashion. Also Red Roof as a whole is exceptionally run from the front desk to the housekeepers to maintenance. This is why my daughter and I always stay here.

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Valued Guests, I would like to thank you for your review and your kind comments about our staff Brian. We do enjoy taking care of our guests, glad he of was of help to you. Hopefully you will come and visit us again when next you are in Downers Grove. Tasha Jenkins More 

Columbia, Missouri
2 reviews
4 of 5 stars Reviewed November 29, 2014

We have had very good experiences with Red Roof Inns in the southwest Chicago suburbs, and this was no exception. The bed, a king, was very comfortable and clean. The bath was also very clean - one of my eccentricities is cleanliness in motels - and the linens had a lovely clean fragrance. We arrived to a motel manager's nightmare.... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank You for taking the time tor review our property.We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with Nicole, and the rest of our team.. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the... More 

Trinidad
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 12, 2014

I Had a weekend workshop, and I knew that the RRI was in a good location (food and shopping). On checking around, the red roof was $100 cheaper / night compared to where I stayed on a previous workshop. So I said, safe choice. I stayed for three nights in a Superior KIng room (King sized bed, coffee, fridge and... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Valued Guest, Thank you for taking the time to review our property. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I... More 

Contributor
20 reviews 20 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 8, 2014

The motel room itself was clean and within walking distance of a couple of restaurants. The first reception chap was lovely and very helpful. He kindly used the online booking system to book a taxi for us to the train station. He told us that when we needed to be picked up we could call the motel and they would... More 

Was this review helpful? Yes 1
Alan G, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Kim H, I'd like to thank you for leaving us a review of your current stay with us. Guest feedback is of the utmost importance to us as we learn what areas of our customer service we need to improve upon. The situation that you encountered is clearly unacceptable and showed a failure to communicate properly on our part.... More 

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Additional Information about Red Roof Inn Chicago-Downers Grove

Address: 1113 Butterfield Road, Downers Grove, IL 60515
Location: United States > Illinois > DuPage County > Downers Grove
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Chicago-Downers Grove 2*
Number of rooms: 134
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Also Known As:
Red Roof Inn Chicago Downers Grove Hotel Downers Grove
Red Roof Inn Downers Grove
Downers Grove Red Roof Inn

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