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Red Roof Inn Chicago-Downers Grove

1113 Butterfield Road, Downers Grove, IL 60515
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Best prices for: 1 room 1 guest
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Red Roof Inn Chicago-Downers Grove
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Red Roof Inn Chicago-Downers Grove
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109 reviews from our community

Traveler rating
    38
    35
    14
    13
    9
See reviews for
23
23
15
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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    (31)
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    (24)
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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Found this on Expedia for $58 for a two bed room and decided to upgrade to the "superior king" for a little more. Pros: lowest price in the area, great location, room was spacious and clean, reception clerk was friendly. Cons: all rooms are touted as non-smoking but ours had a distinct smoke odor, surprised that there were no Kleenexes,... More 

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devonnaleweis
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 2 nights was more than expected for the price. Great staff delicious coffee in the lobby. Checking out was my greatest experience Erica was very professional and was helpful for up coming stays. My room was close to the lobby a little noisy but tolerable. Room was very clean, comfortable bed, etc. Great safe area, close shopping,... More 

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i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

I sincerely appreciate you taking the time to fill out a review and for making other travelers aware of the "WOW" factor of customer service that myself and the entire staff at Downers Grove provided. We take pride in making sure our guest are confident with our product, delighted in the service they receive and fill that we have significantly... More 

London, Canada
Contributor
18 reviews 18 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was very centrally located for business and was well maintained. Staff were friendly and helpful. Hardwood floors were nice. No carpets!!! Big screen TV and fridge and micro wave were nice to have.

Was this review helpful? Yes
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for sharing your wonderful review of our location. It is always a pleasure to see our team members being acknowledge for "Great Hotel". The entire team take great pride in delighting our guest with a lasting impression. It further delights our heart when our guest notice the extra care and concern that we place in the preparation of... More 

1 review
4 of 5 stars Reviewed 1 week ago

Visiting from Texas, I was on the road for 12 hours and I stopped here at the Red Roof for rest. The room was very cleanly and the attendant "Uchi" as I arrived was very nice and helpful:) I will recommend this place to anyone who is riding by or in the area in need of a clean room

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i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Tony, Thank you kindly for taking the time to write a review. I have shared your feedback with Uchita, and she was overwhelmed with joy from your comments. We take pride in making our guest feel confident, significant and delight in the service and quality, and we were pleased to hear the you enjoyed your stay at our location.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This location is phenomenal! The rooms are always clean and stocked with necessities and if you need anything the staff is more than willing to help out. All of the staff is friendly in particular Dellar! She is always willing to help. Jason and all of the other front desk staff members and management have made this long stay for... More 

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i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Shaun, Thank you for taking the time to write an AWESOME review about your recent stay at the Red Roof Inn Downers Grove. The entire staff were pleased to hear your stay was an enjoyable one. The staff works extremely hard to provide our guest with clean and comfortable rooms and superior guest service and it is always an... More 

Illinois City, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

This location is close to all kinds of restaurants ,entertainment and shopping in walking distance too. The friendly front desk staff is outstanding Jason ,Dellar , Dell and management are always pleasant ,friendly and knowledgeable about the area . rooms are nice and clean .if you out on business the free wifi is there as well .They really made me... More 

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i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Cedric, Thank you for sharing your wonderful review of our location. It is always a pleasure to see our team members being acknowledge for " Great Customer Service". The entire team takes great pride in delighting our guest with a lasting impression. It further delights our heart when our guest notice the extra care and concern that we place... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I and our dog have been staying at the Red Roof Inn for almost 5 months. The staff at this location is beyond outstanding. In particular Erica the manager and Jason that works at the front desk are amazing. They are more than accommodating and go above and beyond to meet your needs. The location outside and... More 

Was this review helpful? Yes
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Amanda, I sincerely appreciate you taking the time to fill out a review and for making other travelers aware of the friendly service that Jason and the entire staff at the Red Roof Inn Chicago Downers Grove provided. We take pride in making sure our guest are confident with our product, delighted in the service they receive and fill... More 

Goshen, Indiana
1 review
5 of 5 stars Reviewed 3 weeks ago

I was helping a friend check in to this hotel. There was one guest in front of us. This guest was particularly nasty. I felt so bad for the front desk clerk. He exhibited the patience of Jobe. He offered the guest many options and tried to please the customer far past the point I would have given up. After... More 

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i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for your kind words. Jason is one of our members that our dedicated to our success and it is always a pleasure when our guest recognize his great customer service. I have shared your review with Jason and the entire staff and on behalf of my team, we would like to say thank you. Feedback is always welcome... More 

1 review
1 of 5 stars Reviewed April 4, 2015

Rooms extremely filthy. Staff very put out (except Del). Didn't even have toilet paper in the room. When asked to get some, I was told they didn't have any. I suggest you bring your own. Check your floors - filthy - my white socks were black. Don't recommend. Price is good but Nasty

Was this review helpful? Yes
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for your review. On behalf of my entire staff we are extremely sorry that you did not have a positive experience. I have shared your comments with the entire staff and I can assure you we will remedy the issue you described in your review of our location. We are completely responsible to ensure our rooms are cleaned... More 

Small Town USA
Contributor
19 reviews 19 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 3, 2015

I picked this RRI for a getaway with my BFF. I was going to be in the Chicago area for 5 days. This hotel has its pros and cons. Some of the pros: Staff was pleasant. I only interacted with 3 of them. One at check in. One at check out. One when I couldn't find the ice machine (more... More 

Was this review helpful? Yes 2
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for your review. On behalf of my entire staff we are extremely sorry that you did not have a positive experience. In fact it sadden me and the entire staff that even one guest walks away with a bad image of our hotel. If you have a moment I would love to talk to you regarding your concerns... More 

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Prices are for 1 room, 2 adults
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Amenities