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Red Roof Inn Chicago-Downers Grove

1113 Butterfield Road, Downers Grove, IL 60515
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Red Roof Inn Chicago-Downers Grove
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Red Roof Inn Chicago-Downers Grove
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101 reviews from our community

Traveler rating
    34
    32
    13
    13
    9
See reviews for
23
19
14
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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    (101)
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    (23)
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    (24)
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    (32)
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    (22)
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1 review
1 of 5 stars Reviewed 2 weeks ago

Rooms extremely filthy. Staff very put out (except Del). Didn't even have toilet paper in the room. When asked to get some, I was told they didn't have any. I suggest you bring your own. Check your floors - filthy - my white socks were black. Don't recommend. Price is good but Nasty

Was this review helpful? Yes
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for your review. On behalf of my entire staff we are extremely sorry that you did not have a positive experience. I have shared your comments with the entire staff and I can assure you we will remedy the issue you described in your review of our location. We are completely responsible to ensure our rooms are cleaned... More 

Small Town USA
Contributor
18 reviews 18 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I picked this RRI for a getaway with my BFF. I was going to be in the Chicago area for 5 days. This hotel has its pros and cons. Some of the pros: Staff was pleasant. I only interacted with 3 of them. One at check in. One at check out. One when I couldn't find the ice machine (more... More 

Was this review helpful? Yes 1
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for your review. On behalf of my entire staff we are extremely sorry that you did not have a positive experience. In fact it sadden me and the entire staff that even one guest walks away with a bad image of our hotel. If you have a moment I would love to talk to you regarding your concerns... More 

Hibbing, Minnesota
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have to give an "A" one rating to Della the receptionist at the Red Roof Inn. She is the reason we have gone back to this hotel every time we have gone to Chicago. Thank You Della for making us always feel so welcome and comfortable. Della warm and courteous smile and warm personality made us feel as if... More 

Was this review helpful? Yes 1
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for your kind words. Della is one of our members that our dedicated to our success and it is always a pleasure when our guest recognize the her great customer service. I have shared your review with Della and the entire staff and on behalf of my team, we would like to say thank you. Feedback is always... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

I saw that this hotel had some mixed reviews but I choose to stay there anyway. The staff was fantastic, the room very pleasant and great convenience to every place I wanted to go. If I go back to Chicago again, I will be sure to stay there again.

Was this review helpful? Yes 1
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

I sincerely appreciate you taking the time to fill out a review and for making other travelers aware of the friendly service that the entire staff at Chicago-Downers Grove provided. We take pride in making sure our guest are confident with our product, delighted in the service they receive and fill that we have significantly met or exceeded there needs.... More 

La Verne, California
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 12, 2015

You gotta overlook the 15 minutes of checkin time to like the place. Staff is surly, rude, unhelpful and mean. How can you be mean about free coffee in 20 degree weather? Anyway, beds are comfy, tv is big enough , rooms are a good size, smell nice and kept warm. It isn't quiet but at 50/n it is cheap... More 

Was this review helpful? Yes 2
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to fill out a review. We welcome all of our guest including our furry friends. I have shared your review with my entire staff and we were very pleased that your stay was an enjoyable. I did speak with the front desk staff on the lack of customer service you received. Again, thank you... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2015

Nicole was extremely helpful, always there, happy and welcoming. Made a stay into a memorable experience The room was very clean, very comfortable bed and room Has all the features you need for a stay. Just be aware if you want a coffee maker in the room to check the room type you are selecting. Added bonus if you don't... More 

Was this review helpful? Yes 2
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, fantastic location and with the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come... More 

Nashville, TN USA
Top Contributor
256 reviews 256 reviews
182 hotel reviews
130 helpful votes 130 helpful votes
2 of 5 stars Reviewed January 17, 2015

In years past, I visited Red Roof locations regularly. So I was open to visit this location when I had a last minute change in plans. The price was ok. The woman at front desk was extremely nice. She did struggle to check in the person before me as well as me. I think she was trying too hard and... More 

Was this review helpful? Yes 2
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to review our hotel the Red Roof Inn-Downers Grove. I apologize that we fell short in many aspects. We respect your comment about training because we value all of our guests; we will take any feedback positive or negative and improve for a next and better stay in the future. Please call me if... More 

Cincinnati, Ohio
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 29, 2014

I honestly only needed the place for 12 hours. I work out of state and travel extensively and being reasonably close to home (11 hours away) my wife and I were able to meet half way in Chicago. I was a little skeptical myself but was very much impressed on how clean and up to date the hotel is. Friendly... More 

Was this review helpful? Yes 1
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to complete a review. I appreciate your comments regarding your recent stay at the Chicago Downers Grove. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Once again, thank you again... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2014

I was here for a few weeks and the service has been EXCELLENT!! Truth, I was a bit skeptical about the Red Roof Inn but from the time I booked in all of my concerns were put to rest. I stayed at the Red Roof Inn, Downers Grove, IL. And the facility was SUPER clean and accommodating and the staff... More 

Was this review helpful? Yes 1
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Valued Guest, Wow, your review is amazing and at the same time it reflects the mission that we currently have at our Red Roof Inn - Downers Grove. From the front to the back of the house, we are always committed to provide the best service possible and always thinking of every valued guest like you. Thank you so... More 

Blue2Dawg
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2014

Can't beat the Downer's Grove Red Roof Inn!!! Clean and well located - great people. Especially like to mention the beautiful young lady at the front desk: Nichole Conveniently located to numerous Freeways - here they're called Toll Ways because they ain't not free.

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you so much for placing such a nice review. I appreciate that you came back to stay at our Red Roof Inn Downers Grove. Your feedback is very important to us because it is a reassurance that our mission to provide a quality guest experience. Nichole the rest of the team and I truly appreciate the recognition of our... More 

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