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Red Roof Inn Chicago-Downers Grove

1113 Butterfield Road, Downers Grove, IL 60515
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Red Roof Inn Chicago-Downers Grove
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Red Roof Inn Chicago-Downers Grove
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98 reviews from our community

Traveler rating
    33
    32
    12
    13
    8
See reviews for
22
19
14
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • All months
    (98)
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    (20)
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    (24)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (22)
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1 review
4 of 5 stars Reviewed 1 week ago

I saw that this hotel had some mixed reviews but I choose to stay there anyway. The staff was fantastic, the room very pleasant and great convenience to every place I wanted to go. If I go back to Chicago again, I will be sure to stay there again.

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

I sincerely appreciate you taking the time to fill out a review and for making other travelers aware of the friendly service that the entire staff at Chicago-Downers Grove provided. We take pride in making sure our guest are confident with our product, delighted in the service they receive and fill that we have significantly met or exceeded there needs.... More 

La Verne, California
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 12, 2015

You gotta overlook the 15 minutes of checkin time to like the place. Staff is surly, rude, unhelpful and mean. How can you be mean about free coffee in 20 degree weather? Anyway, beds are comfy, tv is big enough , rooms are a good size, smell nice and kept warm. It isn't quiet but at 50/n it is cheap... More 

Was this review helpful? Yes 1
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to fill out a review. We welcome all of our guest including our furry friends. I have shared your review with my entire staff and we were very pleased that your stay was an enjoyable. I did speak with the front desk staff on the lack of customer service you received. Again, thank you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2015

Nicole was extremely helpful, always there, happy and welcoming. Made a stay into a memorable experience The room was very clean, very comfortable bed and room Has all the features you need for a stay. Just be aware if you want a coffee maker in the room to check the room type you are selecting. Added bonus if you don't... More 

Was this review helpful? Yes 1
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, fantastic location and with the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come... More 

Nashville, TN USA
Top Contributor
256 reviews 256 reviews
182 hotel reviews
128 helpful votes 128 helpful votes
2 of 5 stars Reviewed January 17, 2015

In years past, I visited Red Roof locations regularly. So I was open to visit this location when I had a last minute change in plans. The price was ok. The woman at front desk was extremely nice. She did struggle to check in the person before me as well as me. I think she was trying too hard and... More 

Was this review helpful? Yes 1
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to review our hotel the Red Roof Inn-Downers Grove. I apologize that we fell short in many aspects. We respect your comment about training because we value all of our guests; we will take any feedback positive or negative and improve for a next and better stay in the future. Please call me if... More 

Cincinnati, Ohio
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 29, 2014

I honestly only needed the place for 12 hours. I work out of state and travel extensively and being reasonably close to home (11 hours away) my wife and I were able to meet half way in Chicago. I was a little skeptical myself but was very much impressed on how clean and up to date the hotel is. Friendly... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to complete a review. I appreciate your comments regarding your recent stay at the Chicago Downers Grove. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Once again, thank you again... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed December 15, 2014

I was here for a few weeks and the service has been EXCELLENT!! Truth, I was a bit skeptical about the Red Roof Inn but from the time I booked in all of my concerns were put to rest. I stayed at the Red Roof Inn, Downers Grove, IL. And the facility was SUPER clean and accommodating and the staff... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Valued Guest, Wow, your review is amazing and at the same time it reflects the mission that we currently have at our Red Roof Inn - Downers Grove. From the front to the back of the house, we are always committed to provide the best service possible and always thinking of every valued guest like you. Thank you so... More 

Blue2Dawg
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2014

Can't beat the Downer's Grove Red Roof Inn!!! Clean and well located - great people. Especially like to mention the beautiful young lady at the front desk: Nichole Conveniently located to numerous Freeways - here they're called Toll Ways because they ain't not free.

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you so much for placing such a nice review. I appreciate that you came back to stay at our Red Roof Inn Downers Grove. Your feedback is very important to us because it is a reassurance that our mission to provide a quality guest experience. Nichole the rest of the team and I truly appreciate the recognition of our... More 

Mokena, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 8, 2014

Nichole has to be the nicest, friendliest employee at Red Roof of Downers Grove. Because of my job and where I live I travel frequently on the weekends. Nichole has gone above and beyond for me! She remembers who I am and what I like from weekend to weekend, just by remembering my face. She ALWAYS greets me with a... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Valued Guest, On behalf of the entire staff, thank you for taking the time to write a review. We appreciate your feedback and I will be sure to share your positive comments with Nichole. Thank you for choosing the Red Roof Inn Chicago Downers Grove and we look forward to welcoming you next time you visit Chicago. More 

Downers Grove, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 4, 2014

Brian is extremely knowledgeable and very pleasant. He is always so helpful and always makes sure that everything gets repaired in a timely fashion. Also Red Roof as a whole is exceptionally run from the front desk to the housekeepers to maintenance. This is why my daughter and I always stay here.

Was this review helpful? Yes 1
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Valued Guests, I would like to thank you for your review and your kind comments about our staff Brian. We do enjoy taking care of our guests, glad he of was of help to you. Hopefully you will come and visit us again when next you are in Downers Grove. Tasha Jenkins More 

Columbia, Missouri
2 reviews
4 of 5 stars Reviewed November 29, 2014

We have had very good experiences with Red Roof Inns in the southwest Chicago suburbs, and this was no exception. The bed, a king, was very comfortable and clean. The bath was also very clean - one of my eccentricities is cleanliness in motels - and the linens had a lovely clean fragrance. We arrived to a motel manager's nightmare.... More 

Was this review helpful? Yes
Tasha J, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank You for taking the time tor review our property.We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with Nicole, and the rest of our team.. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the... More 

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