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Red Roof Inn Chicago-Downers Grove

1113 Butterfield Road, Downers Grove, IL 60515
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1 room 1 adult
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Red Roof Inn Chicago-Downers Grove
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172 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I've been staying in this hotel a couple of nights a week and it is by far the best and most affordable. They have a great staff very professional and very patient. Reserve with Shelton, he's one of the best!

Helpful?
Thank Ebra B
Vinkovci, Croatia
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First time in any Red Roof, nothing special, we used it for one night sleepover and for that price it was just fine... only complaint is for horrible in room smell which can not be removed. In a walking distance to Hooters which is a plus :)

Helpful?
Thank MegasVK
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to fill out a review regarding your recent visit to the Chicago Downers Grove area. It truly saddens me that you were displeased with your stay. We welcome the opportunity to speak with you directly regarding your visit to ensure that this never happens again to you or anyone else. Please feel free to... More 

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

We were moving however the house wouldn't be ready for 2 weeks so we needed a reasonably priced place to rest our heads. So I searched, this place had a really good weekly rate I figured for the location it would be a decent place. I got a room with double beds, that was the promotion, so my boyfriend and... More 

Helpful?
Thank Sade S
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to write a review. I will address all the areas of opportunity that you mentioned with my entire team. I am extremely sorry that your stay was not a wonderful experience. I would love to have the opportunity to address all your areas of concern. Please do not hesitate to contact me at the... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I always injoy my stay at the Red Roof Inn the staff is always polite, and friendly. I am greeted with a smile every time enter the building the rooms are always nice and clean I would definitely stay here again and would also recommend this hotel to friends ands family. One of the employees "Shelton Powell" was very helpful... More 

Helpful?
Thank Ka T
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you kindly for writing a review and recognizing the efforts of our newest team member "Shelton". He was all smiles after seeing your review. I am glad that he was able to make you feel welcomed and provided you with a hospitality heart while you lodged with us. If you should need any future hotel lodging, please consider us... More 

Willowbrook, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

Clean rooms, friendly and helpful staff plus the two most important reasons I will always continue to stay at Red Roof Inn, Downers Grove, Il, they are a dog friendly establishment with nicely planned outside space. And the front desk employee, Shelton Dovell has a personality that shows friendliness and willing to help with any questions or being sure guests... More 

Helpful?
Thank Roslyn E
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for staying with us! Our team strives to make our guest feel at home while lodging with us, and it is wonderful to see Shelton being recognized for achieving this. Our friendly service, clean rooms, and personal commitment to our guest are just a few ways we hope to accomplish our goal. Your recommendation means the world to... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 4 weeks ago

I am a "marketing road warrior" and when it comes time to crash - it is Red Roof. Friction-less check in/out, clean place, great staff. Shelton and James get kudos. Had a car issue one time and they kept my tush out a sling with their help. Professional support staff as well. Fluffy towels too. They were so fluffy I... More 

Helpful?
Thank Mark P
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you kindly for choosing our location for your hospitality needs. I personally love hearing stories where a GSR makes a difference in one of our valued guest stays. It really makes us feel delighted to hear how our clerks exceed or guest expectations. I have shared your review with my team as we celebrate the success of a fellow... More 

1 review
2 of 5 stars Reviewed January 1, 2016

The reason I gave it 2 stars is the efficient, friendly service in the front office. All 3 of the people I encountered would be great catches at a higher end property. I would never stay here again or suggest it to anyone else. The odor of old smoke covered with room deodorizer was absolutely awful. The next day I... More 

Helpful?
Thank Barbara P
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to fill out a review regarding your recent visit to the Chicago Downers Grove area. It truly saddens me that you were displeased with your stay. We welcome the opportunity to speak with you directly regarding your visit to ensure that this never happens again to you or anyone else. Please feel free to... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

I love Red Roofs when you are just staying to sleep. Rooms aren't huge, but are very clean. Comfy bed. Shower was hot. No blow dryer, microwave or fridge. But there was a tv and wifi. Better than expected for the price. We would most definitely stay again!

Helpful?
Thank Jessica K
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you so much for writing a review about you recent stay at the Red Roof Inn Chicago-Downers Grove. We are so pleased that we exceeded your expectations through our outstanding quality and attention to detail. I will make sure to share your wonderful comments with the entire staff. Feedback from our guests is always welcome as we strive to... More 

1 review
4 of 5 stars Reviewed December 24, 2015

Great service! I always get great service when Uchi is working the desk. No matter which shift she works. She always has a smile and handles customers professionally, even when the system goes down. Thank you.

Helpful?
Thank Jenni M
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to write a wonderful review of your lodging experience here at the Red Roof Inn Downers Grove. We are extremely grateful for the recommendation as my entire team works hard to provide all of our valued guest with an enjoyable experience. Uchita was excited to hear your feedback and we look forward to your... More 

Countryside, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 23, 2015

Looks newly renovated, comfortable beds, hardwood floors, great pillows and linens, nice selection of tv channels, clean, safe neighborhood, in the middle of shopping, movie theatres, restaurants galore, Olive Garden within walking distance, convenient lighted parking, wifi. Cannot imagine anyone being disappointed at the price. And Shelton, the front desk clerk, should be working at a 5 star resort. Some... More 

Helpful?
Thank Molly10150
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you kindly for your wonderful review! We pride ourselves on employing individuals who define the meaning of having a hospitality heart. I am pleased to hear that our newest member Shelton exhibited that behavior and equally pleased to hear that our recent renovation was pleasing to your eye. I have shared your feedback with him an the entire team... More 

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