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Red Roof Inn Chicago-Downers Grove

1113 Butterfield Road, Downers Grove, IL 60515
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Red Roof Inn Chicago-Downers Grove
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Red Roof Inn Chicago-Downers Grove
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126 Reviews from our TripAdvisor Community

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Traveler rating
    50
    38
    14
    14
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • German first
  • Italian first
  • Any
English first
  • All months
    (126)
  • Mar-May only
    (33)
  • Jun-Aug only
    (39)
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    (32)
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    (22)
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5 of 5 stars Reviewed 2 days ago NEW

They were really quick about cleaning up, when I called to check in early. One of the clerk at the counter (Jason) was really friendly and made me feel very welcome and at home. The room are really clean with no bugs and ticks.

Was this review helpful? Yes
Chicago, Illinois
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked a room via Expedia for a pretty cheap rate. Just needed a room for one night while renovation was being done on my condo. Booked a king bed, non-smoking room. Got into my room and it smelled really badly of cigarette smoke that had been covered up with cheap air freshener. The smell was making me gag. I also... More 

Was this review helpful? Yes
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear ChicagoTraveler105, Thank you for taking the time to write a review. I will address all the areas of opportunity that you mentioned with my entire team. I am extremely sorry that your stay was not a wonderful experience. I would love to have the opportunity to address all your areas of concern. Please do not hesitate to contact me... More 

Georgia
1 review
5 of 5 stars Reviewed 1 week ago

i recently stayed at red roof in and the first thing i noticed was that uchi at the front desk had amazing costumer service skills...and the rooms are clean. they were really good and comfortable . thanks to all of them> The best hotel in Chicago

Was this review helpful? Yes
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for your wonderful review. We are always glad to see a new employee being recognized for a job well done. It is always an honor to receive the title of "Best Hotel in Chicago". Please consider us your hotel of choice should your travel plans bring you back to the Downers Grove area. Erica Carey General Manager Red... More 

Waukesha, Wisconsin
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

While on a weekend soccer trip we stayed at the Red Roof Inn in Downers Grove, IL. We just needed a relatively inexpensive room to sleep in for the weekend. The outside is in need of some upgrading, but the rooms were updated and clean. The hidden gems we found during our stay were the employees. Our daughter's uniform was... More 

Was this review helpful? Yes 1
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to write a review. We love hearing from our guest about their stay. It is extremely nice to see that we have exceeded your expectations. As you mention in your review our property received renovation in 2013 giving us a new and fresh feel. This came equipped with Serta Plus mattress, a new bedding... More 

Downers Grove, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

"I had an excellent experience at this Red Roof Inn when Michelle at the front desk handled everything perfectly, especially giving me all my length of stay options to find the one that worked best. As I am in professional sales, the level of service provided by Michelle was greatly appreciated." Stuart

Was this review helpful? Yes
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for highlighting the wonderful customer service that Michelle provided in your review. It is extremely nice to see a visiting team member being recognized for a job well done. I have shared your feedback with Michelle and my entire team. We look forward to serving you should your travel plans bring you back to the Downers Grove area.... More 

Downers Grove, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Uchi is always extremely helpful and very sweet. Also she always greets you with a smile and takes the time to follow up on things with no problem. Along with Betty, who keeps the housekeepers on their toes to make sure everything is done right.

Was this review helpful? Yes
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear D Pollak, Thank you kindly for your wonderful review! We pride ourselves on employing individuals who define the meaning of having a hospitality heart. I am pleased to hear that our newest member Uchi exhibited that behavior and equally pleased to hear the Betty is always willing to go above and beyond to ensure the guest our happy. I... More 

Downers Grove, Illinois
5 of 5 stars Reviewed 4 weeks ago

While I am waiting for my apartment to be renovated I have chosen to stay at this hotel because they accept dogs but the staff has made the stay so very pleasant. From the awesome front desk staff (Uchi who has been a huge help, knowledgeable of the area, quick in getting results, and is super nice), to the friendly... More 

Was this review helpful? Yes
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to write a review. I have shared your wonderful review of our location with my entire team. I am extremely delighted that Uchi, Yvette and James was able to provide you with an enjoyable experience and that our pet friendly environment suited your needs during your move. Thank you again for your review and... More 

Olmsted Falls, Ohio
2 reviews
4 of 5 stars Reviewed 5 weeks ago

Great price for Chicago area. Plenty of shopping and a huge variety of dining. Friendly staff. Rooms were so quiet! No traffic noise at all. Recommend the baked apple company for a hardy breakfast and Uber weis creamery for some of the best ice cream this side of Wisconsin.

Was this review helpful? Yes
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Dear Linda, Thank you for your wonderful review. Your recommendation means the world to myself and my team. I will be sure to share your feedback with my staff. We value your business and look forward to the opportunity to welcome you back to Downers Grove. Erica Carey General Manager Red Roof Inn Chicago-Downers Grove i0087@redroof.com More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 5 weeks ago

We unfortunately needed to come to the Chicago area to attend to a dying parent...duration was unknown. We found the Red Roof Inn in Downers Grove IL to be highly accommodative to our needs. They provided a comfortable room at a very reasonable extended stay rate. However, the big Bonus was the friendliness of the staff and their willingness to... More 

Was this review helpful? Yes
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to write a wonderful review regarding your visit at our location. I am glad to here that Jason, Uchi and I were able to assist you. It is always nice to see an employee being recognized by our valued guest for a job well done. I will be sure to share your review with... More 

Delta Center, Michigan, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 23, 2015

Nice clean rooms with free wifi and coffee 24 hours a day. Coin operated laundry room and vending machines. No free breakfast, but what do you expect when their most expensive room is $94. Easy access to highways and many shops and malls within short driving distance.

Was this review helpful? Yes
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you kindly for taking the time to write a review regarding your visit at the Red Roof Inn. We welcome all feedback from our guest as it gives us an opportunity to share with our team the things that we excel on and areas of opportunity that need to be corrected. My team was glad to hear that your... More 

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