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Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove

3.5 of 5 2111 Butterfield Road, Downers Grove, IL 60515
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Certificate of Excellence 2014
Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove
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Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove
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407 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Ana, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

The Doubletree Hotel in Downers Grove, IL is an amazing hotel to stay in. The staff is very friendly and accommodating. The rooms are spacious and comfortable. The location is centrally located to downtown and the suburbs. Stay here when you can.

Review collected in partnership with DoubleTree by Hilton

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Joliet, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Have stayed other times with Doubletree, the site indicated on demand movies, and they do not have this amenity. Would not have chosen if it didn't specify this. Called the front desk and they said, "No we don't." I told them they may want to take it off the website and the response was "Okay, anything else?" Definitely not customer... More 

Review collected in partnership with DoubleTree by Hilton

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dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Daniel C, our on-demand movies went away when we switched to high def TV's and we thought we had removed that reference from everywhere on our website. After reading your comments I went and reviewed the site again and found one reference to it. Our sincerest apologies for this oversight and we will certainly review your comments with the Front... More 

Atlanta, Georgia
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

We were staying here during a hockey tournament in Chicago. The boys were treated very well by the hotel staff and had a great time. As a parent I appreciated the fact the fitness center was only for those over 18 and there were adult swim times at the pool. While I would have preferred a location closer to downtown... More 

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dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Scott K, thank you so much for your review. We love having all the teams at the hotel and we look forward to seeing you again soon! Safe Travels. More 

sterling , il
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our first stay at a doubletree and we were not disappointed. The hotel staff was friendly and greeted us with a smile. The property was beautiful, and the rooms were bigger then we expected. I have read some reviews saying this property was a bit dated, and if it was we did not notice. We decided to stay... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Aside from a limited menu and sometimes mediocre standards of food this hotel is delightful, the staff were pleasant and friendly and the room was great. I was over for business and had to check out early on the Sunday morning, the staff had no qualms with my early morning departure time and even gave me some "cookies for the... More 

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Chesterfield, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is consistenly nice and the staff are friendly and attentive. I love the two room suites with the door that closes between the bedroom and living area. And the fitness center! This is not an ordinary hotel fitness center. There were a ton of treadmills with TVs, free weights, and a lap pool with a jaccuzzi! Very nice!!

Review collected in partnership with DoubleTree by Hilton

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Minneapolis, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The Doubletree hotel has many amenities (exercise facility, small restaurant, beauty salon), decor is some what dated. Currently, they are working on updating the reception area. The staff was courteous and helpful during my stay.

Review collected in partnership with DoubleTree by Hilton

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Providence
Senior Contributor
40 reviews 40 reviews
39 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Each room has a living room and a bedroom seperated by a bathroom. There's more than enough room for 4 to 5 people. Everything is clean but showing some signs of wear and aging decore. Executive/Conceirge Lounge has plenty of seating areas but no tables with chairs. Limited hours of of operation; limited food offerings. Free parking surrounding the hotel.... More 

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Berwyn, United States
1 review
1 of 5 stars Reviewed January 14, 2015

The staff talk to you and treat you horrible, I will never stay at this hotel. I was treated like I was a child by Steven and falsely accused of having a noisy room. From this point forward I'll be going to the embassy suites.

Review collected in partnership with DoubleTree by Hilton

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dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Syreeta W, we are sorry to hear about your experience. Stephen has been an excellent team member for many years with us and we have received nothing but positive comments about him in the past. We will certainly investigate and address this. It is always our focus to deliver exceptional customer service and we are certain that Stephen shares that... More 

Raleigh, United States
1 review
5 of 5 stars Reviewed January 12, 2015

Our stay at the hotel was for one night. This was the hotel that was recommended for the wedding we were attending nearby. Although we returned to the hotel around 11:45 pm, we heard a party going on in the room next to ours. We called the Front Desk to report the issue as we had to get up at... More 

Review collected in partnership with DoubleTree by Hilton

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Additional Information about Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove

Address: 2111 Butterfield Road, Downers Grove, IL 60515
Phone Number:
Location: United States > Illinois > DuPage County > Downers Grove
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove 3.5*
Number of rooms: 250
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Also Known As:
Doubletree Guest Suites & Conference Center Chicago / Downers Grove Hotel
Doubletree Guest Suites And Conference Center Chicago / Downers Grove
Doubletree Downers Grove
Doubletree Chicago Downer Grove

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