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Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove

Certificate of Excellence
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2111 Butterfield Road, Downers Grove, IL 60515
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Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove
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449 Reviews from our TripAdvisor Community

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Traveler rating
    195
    135
    69
    31
    19
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126
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188
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Detroit, Michigan
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

I would agree with another reviewer that a lack of enthusiasm fills this hotel. The pool floor is downright gross and looks as though it has been a long time since it was attended to. I spoke directly to a supervisor in housekeeping for towels and trash service only to be forced hours later to go to another floor to... More 

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Ames, United States
1 review
5 of 5 stars Reviewed 1 week ago

This place is beautiful! The rooms are huge and affordable; great breakfast spread and amazing staff. We came for a wedding and had an absolutely amazing time. I would highly recommend this hotel for any stay.

Review collected in partnership with DoubleTree by Hilton

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Bloomington, United States
1 review
3 of 5 stars Reviewed 1 week ago

I would not go back to this hotel if it were my choice. Language barrier, musty room, bartender not attentive to individual or group needs. They charged a tip and didn't let us know and we added one to it. We had to take our own drink orders after asking for assistance and not getting any.

Review collected in partnership with DoubleTree by Hilton

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ORANGE, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel on business. Hotel provided shuttle service to the train station. We took the train to downtown Chicago. The room was clean and comfortable, the staff was very helpful. We enjoyed our stay!

Review collected in partnership with DoubleTree by Hilton

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Chicago, Illinois
Top Contributor
70 reviews 70 reviews
23 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a wedding I was in, which was at the Esplanade. We had a lot of people from the wedding staying at the hotel. The rooms were nice, spacious, and clean. The price was excellent, I thought, for the size of the suite. The staff were friendly and accommodating. Breakfast was included, and it was a good variety... More 

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Los Angeles, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Awesome hotel, near a lot of restaurants, great value for money and the hotel went out of their way to accommodate our group. The free internet is terrible, particularly when you compare to other hotels that offer free internet; it's my only complaint.

Review collected in partnership with DoubleTree by Hilton

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dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Kille K thank you for sharing your experience! We are glad you enjoyed your stay and we apologize that you did not have a good experience with our wireless internet. We are aware of the issue and working quickly to resolve it. We hope to see you again soon! More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago

My team and I have been staying here for up to 2 weeks at a time for quite a while now and we love it. With suite style rooms that feature a front "living" area and a separate "bedroom" in the rear, a quiet night's sleep is easy. The hotel has a quality restaurant, bar and also offers a full... More 

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addison, il., United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Doubletree was located near to our son's wedding banquet hall. A shuttle was provided between the hall and the hotel. Having breakfast included every morning enhances the experience. Great service and great accommodations ! Made a special experience - son's wedding - even more enjoyable.

Review collected in partnership with DoubleTree by Hilton

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Columbus, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

If you want bad service, continued excuses, noisy dirty rooms and lack of customer service you might consider staying at this hotel. I've had to stay here for the last four years do to business mandates and am so happy we now have other choices in the area. As a Hilton Honors member don't think you will get any extra... More 

Review collected in partnership with DoubleTree by Hilton

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dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Bart F, we are sorry to hear about your experiences. While we are aware of some of the concerns you have alluded to, I would invite you to reach out to discuss your experience in more detail so that we can address your concerns with our team. Our goal is to provide an exceptional experience for each of our guests... More 

Tampa, Florida
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has always been very nice. But I returned after several years and found the rooms have been updated. This made the stay even nicer. Decent bar/lounge. Well stocked HHonors lounge as well. I would surely stay here when I am in the area again.

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