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Holiday Inn Express Chicago Downers Grove

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3031 Finley Road, Downers Grove, IL 60515
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Holiday Inn Express Chicago Downers Grove
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Holiday Inn Express Chicago Downers Grove
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97 Reviews from our TripAdvisor Community

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Traveler rating
    34
    28
    19
    10
    6
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31
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6
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (97)
  • Mar-May only
    (24)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (16)
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1 review
1 of 5 stars Reviewed 5 days ago NEW

I reserved a room with two double beds through Holiday Inn Corporate. Upon arrival, at 2 in the morning, they told me I would be placed in a room with 1 King and a pull out couch since they were booked. Once in the room I discovered 1 king, no pull out couch and no room for a roll away... More 

Was this review helpful? Yes
Murphysboro, Illinois
1 review
3 of 5 stars Reviewed 1 week ago

It was alright, I guess. When we first went to check in the staff wasn't very friendly. I'm pretty sure it was because of the person who was in front of us in line. The guest had an attitude and was wanting another room. That's fine, whatever. The person behind the counter carried that negative guest's attitude over to us... More 

Was this review helpful? Yes
Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Stephanie C Thank you for reviewing our hotel. Rest assured that we will take your feedback and use it to improve our level our service. We will also go through our procedures to maximize our guest's experience. Best Regards, Paul Cantrelle General Manager More 

Level Contributor
7 reviews
4 of 5 stars Reviewed 3 weeks ago

Booked it for $55 a night on Hotwire. Front desk was very nice and every employee was polite and helpful. The downside is the older building. We arrived late after a Cub's night game. Toilet wouldn't flush well (thankfully the first attempt didn't contain solids). Went to the front desk get a plunger and apparently there was only one in... More 

Was this review helpful? Yes
Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Valued Guest, Thank you for both your kind comments about our staff and your feedback. Our staff takes great pride in the level of service at the Front Desk. I will make sure that I follow up with our engineering department in regards to your toilet issues. Regards, Paul Cantrelle General Manager More 

Portage, Michigan
Level Contributor
1 review
4 of 5 stars Reviewed 4 weeks ago

Got a deal on hotwire for $59 a night on a Saturday and Sunday. The hotel was clean and everyone was very friendly and attentive. I would definitely stay again!! Hotel is close to dining and shopping. Great location and great value!

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Israel
Level Contributor
90 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The location of this hotel was very close to my meetings, that’s why I selected it. The room was OK – they did not upgrade me as IHG Platinum member, with the excuse that they were fully booked. This was not my impression when I looked at the parking lot, unless the other guests came by foot. When I checked... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear haimboaz, Thank you for being an IHG Rewards Club Platinum Elite member and giving a feedback about your stay. I am pleased to note that you liked the location and rooms. Our hotel is committed to providing our guests with the highest quality services and facilities. It seems that we were not able to execute an exemplary hotel stay... More 

Louisville, Kentucky
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015 via mobile

OK hotel. Used points. Needs updating with furniture. Rooms older. Nice personnel at front desk and the breakfast was served hot. Ample and close free parking. Easy access to all western suburbs of Chicago.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Patrick M, Thank you for your stay and for being a member of our IHG Rewards Club. We appreciate your positive feedback regarding our hotel staff and the breakfast served. On the other hand, we are sorry that we were not able to exceed or at least be at par with your expectation when it comes to your room... More 

Illinois
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 24, 2015

Used our points for a free overnight stay here for a soccer tournament. Location is great and there are lots of places nearby to eat and shop. The outside of the hotel is a bit dated, but we were pleasantly surprised when we walked in! The staff at the front desk was great! We were on the 1st floor which... More 

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Chicago, Illinois
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2015

Just an overnight stay but every staff member was helpful, pleasant, polite, and courteous. Maggie the manager on duty was a great help in celebrating our anniversary with special treats sent to our room making our evening very festive. All staff sent their wishes to us. The building itself and furnishings are slightly dated with no pool or hot tub,... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 2, 2015

We chose this hotel based on both price and convenience. It is located very close to the parts of the Chicago suburbs where we were visiting and was convenient to get to and from places. The hotel was packed when we arrived and I was concerned that between the horde that was there for a wedding and the youth hockey... More 

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Tegucigalpa, Honduras
Level Contributor
395 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
3 of 5 stars Reviewed March 5, 2015

Overall it was ok, it is just that the building is older design and although it has been renovated and furniture, carpet is more modern, it still feels old fashioned. Sunken lobby with brick painted over. Rooms have balconies but they face front parking lot, so I could hear all cars, guys yelling in the morning. Plastic chairs and a... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear ORD-TGU, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate you nice comment regarding the furniture and carpet. However, we’re sorry we fell below your expectation regarding breakfast experience and the noise during your stay. We will look into these concerns. I assure you that... More 

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