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Holiday Inn Express Chicago Downers Grove

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3031 Finley Road, Downers Grove, IL 60515
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1 room 1 guest
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Holiday Inn Express Chicago Downers Grove
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100 Reviews from our TripAdvisor Community

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Traveler rating
    35
    29
    20
    10
    6
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32
20
6
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for business in and around Chicago. This is an adequate business hotel... not awful, but not great either. It's a bit of an older vintage HI Express, so a little lacking in updates and amenities, but this is reflected in the lower rate. Pros: - conveniently located to 88 freeway; - lots of nearby restaurant options, including short... More 

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Florida
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Needed a hotel in Chicago for one night. Narrowed my choices down to three and decided on this one because I had a discount. Good location. Many restaurants and shopping malls near by. It is not near downtown Chicago. About 23 miles from there. Check in was quick and easy. The girl at the desk was friendly and polite. She... More 

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Bolingbrook, Illinois
Level Contributor
228 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 526 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very close to the express way with plenty of dining options nearby, next to a Red Lobster, but more importantly, a Portillo's across the street. Free parking. Check in was friendly and simple - probably less than 2 minutes and done. Up to the room, very simple and more importantly, clean. Got ready for a wedding, front desk helped me... More 

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1 review
1 of 5 stars Reviewed 5 weeks ago

I reserved a room with two double beds through Holiday Inn Corporate. Upon arrival, at 2 in the morning, they told me I would be placed in a room with 1 King and a pull out couch since they were booked. Once in the room I discovered 1 king, no pull out couch and no room for a roll away... More 

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Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Wow. I am so sorry to hear that you had such a bad experience with us. We work so hard to accommodate the needs of all of our guests and I see that we hugely failed with your experience. I am so sorry that we did not have the room available that you had requested and then the shower was... More 

Murphysboro, Illinois
Level Contributor
4 reviews
3 of 5 stars Reviewed July 22, 2015

It was alright, I guess. When we first went to check in the staff wasn't very friendly. I'm pretty sure it was because of the person who was in front of us in line. The guest had an attitude and was wanting another room. That's fine, whatever. The person behind the counter carried that negative guest's attitude over to us... More 

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Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Stephanie C Thank you for reviewing our hotel. Rest assured that we will take your feedback and use it to improve our level our service. We will also go through our procedures to maximize our guest's experience. Best Regards, Paul Cantrelle General Manager More 

Level Contributor
7 reviews
4 of 5 stars Reviewed July 4, 2015

Booked it for $55 a night on Hotwire. Front desk was very nice and every employee was polite and helpful. The downside is the older building. We arrived late after a Cub's night game. Toilet wouldn't flush well (thankfully the first attempt didn't contain solids). Went to the front desk get a plunger and apparently there was only one in... More 

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Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Valued Guest, Thank you for both your kind comments about our staff and your feedback. Our staff takes great pride in the level of service at the Front Desk. I will make sure that I follow up with our engineering department in regards to your toilet issues. Regards, Paul Cantrelle General Manager More 

Portage, Michigan
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2015

Got a deal on hotwire for $59 a night on a Saturday and Sunday. The hotel was clean and everyone was very friendly and attentive. I would definitely stay again!! Hotel is close to dining and shopping. Great location and great value!

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Israel
Level Contributor
90 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed June 26, 2015

The location of this hotel was very close to my meetings, that’s why I selected it. The room was OK – they did not upgrade me as IHG Platinum member, with the excuse that they were fully booked. This was not my impression when I looked at the parking lot, unless the other guests came by foot. When I checked... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear haimboaz, Thank you for being an IHG Rewards Club Platinum Elite member and giving a feedback about your stay. I am pleased to note that you liked the location and rooms. Our hotel is committed to providing our guests with the highest quality services and facilities. It seems that we were not able to execute an exemplary hotel stay... More 

Louisville, Kentucky
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015 via mobile

OK hotel. Used points. Needs updating with furniture. Rooms older. Nice personnel at front desk and the breakfast was served hot. Ample and close free parking. Easy access to all western suburbs of Chicago.

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Patrick M, Thank you for your stay and for being a member of our IHG Rewards Club. We appreciate your positive feedback regarding our hotel staff and the breakfast served. On the other hand, we are sorry that we were not able to exceed or at least be at par with your expectation when it comes to your room... More 

Illinois
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 24, 2015

Used our points for a free overnight stay here for a soccer tournament. Location is great and there are lots of places nearby to eat and shop. The outside of the hotel is a bit dated, but we were pleasantly surprised when we walked in! The staff at the front desk was great! We were on the 1st floor which... More 

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