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Holiday Inn Express Chicago Downers Grove

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3031 Finley Road, Downers Grove, IL 60515
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Holiday Inn Express Chicago Downers Grove
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95 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (24)
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Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 2 days ago NEW

Booked it for $55 a night on Hotwire. Front desk was very nice and every employee was polite and helpful. The downside is the older building. We arrived late after a Cub's night game. Toilet wouldn't flush well (thankfully the first attempt didn't contain solids). Went to the front desk get a plunger and apparently there was only one in... More 

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Portage, Michigan
Contributor
13 reviews 13 reviews
4 of 5 stars Reviewed 5 days ago NEW

Got a deal on hotwire for $59 a night on a Saturday and Sunday. The hotel was clean and everyone was very friendly and attentive. I would definitely stay again!! Hotel is close to dining and shopping. Great location and great value!

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Israel
Top Contributor
85 reviews 85 reviews
56 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 1 week ago

The location of this hotel was very close to my meetings, that’s why I selected it. The room was OK – they did not upgrade me as IHG Platinum member, with the excuse that they were fully booked. This was not my impression when I looked at the parking lot, unless the other guests came by foot. When I checked... More 

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Louisville, Kentucky
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 26, 2015 via mobile

OK hotel. Used points. Needs updating with furniture. Rooms older. Nice personnel at front desk and the breakfast was served hot. Ample and close free parking. Easy access to all western suburbs of Chicago.

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Patrick M, Thank you for your stay and for being a member of our IHG Rewards Club. We appreciate your positive feedback regarding our hotel staff and the breakfast served. On the other hand, we are sorry that we were not able to exceed or at least be at par with your expectation when it comes to your room... More 

Illinois
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 24, 2015

Used our points for a free overnight stay here for a soccer tournament. Location is great and there are lots of places nearby to eat and shop. The outside of the hotel is a bit dated, but we were pleasantly surprised when we walked in! The staff at the front desk was great! We were on the 1st floor which... More 

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Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 17, 2015

Just an overnight stay but every staff member was helpful, pleasant, polite, and courteous. Maggie the manager on duty was a great help in celebrating our anniversary with special treats sent to our room making our evening very festive. All staff sent their wishes to us. The building itself and furnishings are slightly dated with no pool or hot tub,... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 2, 2015

We chose this hotel based on both price and convenience. It is located very close to the parts of the Chicago suburbs where we were visiting and was convenient to get to and from places. The hotel was packed when we arrived and I was concerned that between the horde that was there for a wedding and the youth hockey... More 

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Tegucigalpa, Honduras
Top Contributor
382 reviews 382 reviews
135 hotel reviews
199 helpful votes 199 helpful votes
3 of 5 stars Reviewed March 5, 2015

Overall it was ok, it is just that the building is older design and although it has been renovated and furniture, carpet is more modern, it still feels old fashioned. Sunken lobby with brick painted over. Rooms have balconies but they face front parking lot, so I could hear all cars, guys yelling in the morning. Plastic chairs and a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear ORD-TGU, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate you nice comment regarding the furniture and carpet. However, we’re sorry we fell below your expectation regarding breakfast experience and the noise during your stay. We will look into these concerns. I assure you that... More 

Racine, Wisconsin
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2015

I love the hotel everyone friendly and super clean... I did not appreciate the fact my husband and I were trying to take a nap before driving 4 hours straight back and the maids were slamming doors so hard every time they will walk in and out of a room I work in a hotel before and that was a... More 

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Statesville, North Carolina
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 18, 2015

On a recent business trip, I stayed here for 4 nights. The price was reasonable and close to everything. Rooms were spacious and the staff was ecellent. The lady that prepares the breakfast in the morning was so kind and I noted how attentive she was to the guest. I had a big smile on my face as I observed... More 

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Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank You! We are so glad that you enjoyed your stay. We do have a superb staff and are happy to hear that you saw us in action! Thank you for staying and we look forward to seeing you again soon. More 

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