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Holiday Inn Express Chicago Downers Grove

2.5 of 5
3031 Finley Road, Downers Grove, IL 60515
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Holiday Inn Express Chicago Downers Grove
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50 reviews from our community

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Date Rating
Indianapolis, Indiana, United States
1 review
5 of 5 stars Reviewed May 22, 2013 NEW

I would suggest I was a traveler upon arriving at the desk. My office made the reservation for the next day and hotel was struggling to find a room. Now usually at this point i get a bit nervous and start looking for my keys.....The staff came through and found a room......needed a little work , which they gladly completed,... More

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Saint Louis, Missouri
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 24, 2013

Spent two nights at the Holiday Inn Express on business with a group of kids. While the hotel was clean, it had that "hotel odor" to it. Kind of a musty smell that made you wonder what the room would be like. The room was passable and the bed was comfortable. The one thing that struck me odd was how... More

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Tricia M, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review
April 25, 2013

Thank you for your Comments. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right, what we're doing wrong... More

CT
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 27, 2013

I recently stayed at the Holiday Inn Express for two weeks on business. Overall, it was an extremely pleasant experience. The room was clean. Breakfast was good and had several options. The fitness center was clean, but I was disappointed there were no free weights. Definitely enough options for cardio equipment though. What really made the stay pleasant was how... More

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See 3 more reviews by 721Anonymous for Downers Grove
Tricia M, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review
March 31, 2013

On behalf of our hotel staff, Thank you for your kind words of praise .Good service depends upon people willing to give their very best at all times. We appreciate your review of our hotel. Every comment that is made, we review them and try to see what we can be better at what we do. Like all hotels, our... More

Fayetteville, AR
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2013

I spent one night at the Holiday Inn Express last week on business. The staff was extremely friendly and knowledgable during my stay. I wish I could remember the name of the front desk staff member who checked me in, as she was very helpful upon checkin and check out. The hotel is located near retail, restaurants and I had... More

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Tricia M, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review
March 12, 2013

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding... More

coppell, texas
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 25, 2013

We had an extended stay at this hotel due to the hospitalization and passing of our Mother. The hotel was clean and well managed with the hospitality kitchen kept immaculate during the weekdays. The staff, especially Diane and Latrice, went out of their way to make sure we had everything we needed. Their kindness and words of comfort helped ease... More

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Katie D, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review
February 26, 2013

Wow! Those are very kind words. I will surely celebrate your kind words with all of the staff, but especially Diana and Latrice. We are so blessed to have them and appreciate all that they do. Thank you for noticing their efforts and thank you for staying with us. We look forward to having you back again soon! More

Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed February 10, 2013 via mobile

This staff at this hotel is the nicest I've ever encountered. The front desk attendant over heard my sister and I saying the lobby coffee was lukewarm (in their defense, it was 7:00 pm and probably past peak coffee consumption), and she absolutely insisted in making us a fresh pot. She hand delivered us two cups of coffee to our... More

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Katie D, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review
February 26, 2013

Thank you so much for your kind words! Our guests are our number one priority and we want you to feels as though you are at home when you stay with us. We appreciate your business and look forward to having you again soon! More

Portage, Michigan
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 5, 2013

I only stayed one night here for business. I needed a refrigerator which was promptly delivered to my room while I was out for dinner. Room was pleasant, bed was comfy and a good nights rest was had. Front desk manager was more than accomodating and very friendly checking in and after the refrigerator was delivered as I passed through... More

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Tricia M, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review
February 7, 2013

Thank you for review. On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise . Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times.... More

Lanark, Illinois
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 26, 2012

This was our second stay at this hotel and we were once again very pleased. Although we prebooked (and prepaid), my husband's surgery was canceled, and the hotel was kind enough to allow us to change our stay to a different night which we greatly appreciated. We stayed Christmas Eve and they had a sign up that in order to... More

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Tricia M, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review
February 7, 2013

I am thanking you for your comments. I am glad that we were able to accommodate the date change for you. I'm concerned about the issue you experienced with our hotel, and thank you for taking the time to bring this matter to my attention. I want you to know that the concerns of our guests are taken seriously. They... More

Mumbai
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 4, 2012

I stayed at this hotel for a week almost a year back but still cherish good memories. I have also stayed in regular HI but this HI express was equally good to an HI. The rooms were spacious and clean. Complementary Hot continental Breakfast was good but less variety. But that is fine few days. The best part is about... More

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Arlington, Texas, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 16, 2012

This property is a great example for other express hotels. While the facility is not the most modern, it has been updated and is very nice. The staff is amazing and very willing to meet any reasonable request. The breakfast is warm and the greeting from the staff is a great way to start the day. Everyone seems to really... More

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See 4 more reviews by Jamie G for Downers Grove
 
 
 
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Additional Information about Holiday Inn Express Chicago Downers Grove

Also Known As:
Holiday Inn Express Chicago Downers Grove Hotel
Holiday Inn Express Chicago Downers Grove Hotel Downers Grove
Holiday Inn Downers Grove
Downers Grove Holiday Inn
Address: 3031 Finley Road, Downers Grove, IL 60515
Phone Number:
Region: United States > Illinois > DuPage County > Downers Grove
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Downers Grove
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Downers Grove/Oakbrook Hotel is conveniently located near Chicago IL in the western suburbs and is accessible to all major expressways I-209, I-88 and right in between Midway International Airport and O Hare International Airport on the corner of I-355 and Butterfield Rd. We are surrounded by the communities of Oakbrook, Lombard, Lisle, Darien, Wheaton and Glen Ellyn. Whether you are traveling for business or pleasure you will appreciate our central location near Best Buy, Coca-Cola, Sara Lee, Troxler Electronic Laboratories, Home Depot, Sodexo, Dale Carnegie, Microsoft, Good Samaritan Hospital, Tivoli Theater, Darien Sports Complex, Morton Arboretum, Brookfield Zoo and more! Shopping and restaurants are also within a short walking distance. This Downers Grove hotel offers all the comforts of home with our 121 beautifully appointed guest rooms. Relax in your cozy deluxe room after a long day and we will provide you with amenities including complimentary high speed internet access, an in room coffee/tea maker, hair dryer, iron and full sized ironing board and more. We also offer a 24 hour fitness center, 24 hour business center and meeting space for up to 80 people. In the morning we will have your mouth watering at our complimentary Express Hot Smart Start Breakfast Bar. ... more   less 
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