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Holiday Inn Express Chicago Downers Grove

2.5 of 5 3031 Finley Road, Downers Grove, IL 60515
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Certificate of Excellence 2014
Holiday Inn Express Chicago Downers Grove
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Holiday Inn Express Chicago Downers Grove
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86 reviews from our community

Traveler rating
    31
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    16
    9
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Statesville, North Carolina
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

On a recent business trip, I stayed here for 4 nights. The price was reasonable and close to everything. Rooms were spacious and the staff was ecellent. The lady that prepares the breakfast in the morning was so kind and I noted how attentive she was to the guest. I had a big smile on my face as I observed... More 

Was this review helpful? Yes
Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank You! We are so glad that you enjoyed your stay. We do have a superb staff and are happy to hear that you saw us in action! Thank you for staying and we look forward to seeing you again soon. More 

Illinois
Top Contributor
106 reviews 106 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 23, 2014

NICE hotel and EXCELLENT STAFF. Now my go to hotel for CHICAGO. No pool BUT HAS JACUZZI SUITES. Good amounts of grass out back. Can walk right out the side door to the grass.. REALLY QUIET STREET OUT BACK. Only saw 2 cars back there all weekend.

Was this review helpful? Yes
Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you! We do welcome pets and are so happy that you chose to stay with us. We do have a very convenient location and we look forward to having you again! More 

Bloomington, Illinois
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 2, 2014

While we typically like staying at Holiday Inn Express, this particular stay was very disappointing. We stayed here once before and that visit was fine but not this time! The double bed had a bad mattress so we rolled to the middle. There wasn't any toilet paper in the bathroom. The water pressure declined significantly during high usage times. And... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Priscilla F, Thank you for your feed back and for generously rating our property with four stars for it's cleanliness, location and most importantly for the service provided during your stay. Though our hotel was prompt enough in trying to resolve the issue, I would still like to offer my sincerest apologies if you were not able to fully... More 

Avon, Indiana
Top Contributor
53 reviews 53 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 23, 2014

My friends and family stayed here for my graduation a few months ago. This place was the bed service I have ever got at holiday inn. I wanted to leave a review so others will come here because I have had some different experiences at other hotels lately. They let me check in early and got a room quicker for... More 

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Peoria, Illinois
Top Contributor
79 reviews 79 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 14, 2014

Stayed here for a business trip for 5 nights recently. Congrats to the staff here - service is excellent. However, the property itself needs improved maintenance and upkeep. 3 inch long cobwebs in my room on the 2nd floor above the wall sconce. (Might be elsewhere, but wall sconce made this quite noticeable.) There were 2 double beds in my... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear trek150, Thank you for taking the time to share your thoughts regarding your stay at our hotel. I appreciate you have regarded the excellent service our staff had rendered. However, please accept our sincere apologies for falling short of your expectations particularly with the condition of the rooms. We take all of the reviews we receive very seriously as... More 

Milwaukee, Wisconsin
Top Contributor
111 reviews 111 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 10, 2014

Great as always. We were looking for an inexpensive place to crash w/breakfast and this was a good find. It's way better than the Sheraton (the sink was actually inside the bathroom, imagine that??!!); and the room was spacious. Didn't hear any noise (I've stayed in others where the walls are paper thin). The bed and pillows were super comfy... More 

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Conroe, TX
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 17, 2014

In town overnight to see friends. Location was perfect. Didn't need anything fancy and it wasn't. Folks were friendly at check in. I'd happily stay here again. Very happy that Portillo's was across the street!

Was this review helpful? Yes 1
Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you! We do have a great location with many really wonderful restaurants within steps of our front door! More 

Nashville, TN USA
Top Contributor
240 reviews 240 reviews
173 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed September 10, 2014

I found this hotel to meet my needs. The location is easy access to I-88, pretty quick trip to airports and many places to eat and shop on the area. I found the place to be comfortable. I did not like the older feel to the elevator with noises at various times. My room was very large and comfortable. Internet... More 

Was this review helpful? Yes 1
Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you for your review, we appreciate your feedback. I am glad to see that you enjoyed all aspects of your stay. We sure do have a great location and a wonderful staff and we appreciate you recognizing that! More 

Smithers, BC
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 27, 2014

This is an ok hotel. Unfortunately, I was there during some humid weather and the room was so damp - even the carpet. The paper pads were curling up. The rooms were large and the TV was adequate. The check in staff were very nice and helpful and would gather information for me about the area. I'd stay here but... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear PAR1BC, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we... More 

Hudson, Illinois
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

The Hotel was okay, needs some updating seamed to be still in the 1970, no pool and kind high priced for needing up dates and no pool. Food was good and staff was very will to help and very fast when need something.

Was this review helpful? Yes
Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you for your feedback. We do work very hard to take care of all of our guests and I am glad to see that our staff took care of you. I am sorry that you felt we were outdated, but we are constantly working to improve and update. We hope to have you back again soon! More 

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Additional Information about Holiday Inn Express Chicago Downers Grove

Address: 3031 Finley Road, Downers Grove, IL 60515
Phone Number:
Location: United States > Illinois > DuPage County > Downers Grove
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chicago Downers Grove 2.5*
Number of rooms: 121
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Also Known As:
Holiday Inn Express Chicago Downers Grove Hotel Downers Grove
Holiday Inn Downers Grove
Downers Grove Holiday Inn

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