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Chicago Marriott Suites Downers Grove

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1500 Opus Place, Downers Grove, IL 60515
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Chicago Marriott Suites Downers Grove
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225 Reviews from our TripAdvisor Community

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Traveler rating
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31
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82
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • All months
    (225)
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    (56)
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    (36)
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Chesterfield, Missouri
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The staff at the Downers Grove Marriott are outstanding. Hospitality is practiced at every point of interaction. It is an absolute joy to stay there and I do when ever I am in town. Book early - they sell out all the time. The breakfast service is the best. I usually hate buffet service. They keep their warmers hot. The... More 

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Chicago, Illinois
1 review
1 of 5 stars Reviewed 1 week ago NEW

Decided to take my son on a last minute before school getaway. Stayed at my favorite hotel brand, Marriott. I've never been to one like the Marriott Suites in Downers Grove. I was going to let the filthy shower vent and baseboards slide, but the stained sheets, oh no! So we had to pack and switch rooms in the middle... More 

Was this review helpful? Yes
Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review

Thank you for your review of our hotel. We want to apologize for your experience at our hotel. We are disappointed that your experience was less than pleasant. While we don't anticipate guests to experience these issues, we do expect our team to resolve them when they arise. We apologize that you didnt receive a follow-up. We will speak with... More 

Centerport, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Comfortable well appointed rooms. Only complaint was the rumbling of the AC. Staff could not be more accommodating. Shuttle service to anywhere within 5 miles. When returning from Chicago by train with a no show taxi the front desk sent a van at 1:00am! Would highly recommend.

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United States
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall, we had a good experience at this hotel. We had reason to ask the staff about something, and they were helpful. Our room was clean, tastefully appointed, and spacious. The bedroom was separated from the living area with French dooors, which is unusual in hotels and perhaps adds to the atmosphere, but is maybe less than practical in the... More 

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Oro Valley, AZ
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay. The facility has been upgraded and the staff takes pride in their service. No complaints here. However, I'm a walker and enjoy exploring any nearby eateries, shops, movies, etc. particularly if I'm there for several nights. The hotel is located on the midst of midsized corporate towers and parking lots, not conducive to casual exploration by... More 

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Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago

We were a group of four and had reserved two one bed room Suites. The Suites were beautifully appointed and spacious. The beds were very comfortable and housekeeping service was impeccable. The hotel is however, far from downtown and the travel time was about one and a half hour. The Reception worked like a clock-work, check in was a breeze... More 

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Seminole, Florida
Level Contributor
96 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel, loved the suite which has a light, airy feel and all the comforts of home. Love the product provided, down to the Contonelle toliet paper...the little things mean a lot. Staff is super friendly and professional which made check-in and check out a breeze.

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Massachusetts
Level Contributor
236 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff are pleasant, the room was clean, the restaurant was good. Joe was my waiter a couple of times and was consistently polite, capable and attentive. The towels were one grade below the quality I expected at a full-service Marriott, but otherwise this was a successful visit.

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Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review

Thank you for taking time to review our hotel. I am sorry to hear that your towels were not as fluffy as normal. We do have the Marriott standard towel, but will review the quality of the towels in the hotel. Thank you for staying with us. More 

Cincinnati, Ohio
Level Contributor
126 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stay here quite a bit, as I think I have over 50 nights in this particular hotel. The staff is quite friendly. I did have an issue with them once regarding, bringing in food from a local carryout and eating it in their lounge area. They didn't allow it and reasoned it was a local county ordinance that they... More 

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Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review

Thank you for your repeat business to our hotel. Your feedback is important to us. We will most certainly review the TVs to determine if the setting mentioned is on the TVs and if it can be removed. We want our guests to enjoy watching their favorite shows in our beautifully renovated suites. Thanks again for staying with us. More 

Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Totally underwhelmed. I am perplexed by the glowing reviews. It’s an average hotel trying really hard to be a luxury hotel. 1. The indoor/outdoor pools look NOTHING like the photos. Prepare for a small, somewhat shaded area. 2. The room pictures are VERY deceiving. The first room they put me in is for disabled guests (I am not) with handrails... More 

Was this review helpful? Yes
Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review

We are sorry to hear about these issues. We most certainly will look into them right away. We apologize that you were placed in a handicap room on a sold out evening. We try not to use these rooms unless neccessary. All of your mentioned items will be addressed. We sincerely appreciate your feedback and apologize again. More 

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