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Extended Stay America - Chicago - O'Hare - North

2.0 of 5
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1201 E Touhy Ave, Des Plaines, IL 60018
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1 room 1 guest
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93 Reviews from our TripAdvisor Community

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Traveler rating
    17
    28
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    20
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7
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36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Lincoln, Nebraska, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 17, 2015

I was overcharged by $400 when staying at this hotel so check your bill carefully at checkout and when you receive your credit card bill. My on-line travel company and my credit card company helped resolve the issue and I was given a full refund.

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1 review
5 of 5 stars Reviewed July 7, 2015

I had a rough experience during my vacation and was provided great advice about what to do in my situation from Mario at the front desk. I highly recommend this hotel if you are in the area with your family, friends or relatives!

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Paducah, Kentucky
1 review
1 of 5 stars Reviewed July 1, 2015

My wife and I were going on our 30th wedding annniversary and as we had long layover in Chicago, I wanted to have a room to rest till our evening overseas flight left- 24 hour total travel time. As this was a special anniversary time, I picked a hotel that advertised 24 hour confirmed check-ins as we were arriving at... More 

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Huntington Beach, California, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 13, 2015

I was traveling to a few locations in the Chicago area and flying out of O'Hare early morning. This hotel is very conviently located in the center of Chicagoland and a quick trip to the airport. We delt directly with the hotel manager Eric, he was very accomodating. I traveled with an infant and these rooms are perfect for a... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 6, 2015 via mobile

I booked 2 rooms for me and my family this June. I delt directly with the hotel manager, Eric. Eric, was very helpful, polite, and professional. I asked a lot of questions, which he answered to my satisfaction. When I arrived for check-in, Eric provided for a quick and comfortable check-in and accommodated for my request to have our rooms... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I want to thank you for taking the time to write such a great review of our hotel. I am glad to hear that our staff was able to provide you with great customer service during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We... More 

Indianapolis, Indiana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 4, 2015

The front desk person was not friendly. She wasn't blatantly rude, but she did not smile, gave short answers, and seemed irritated. The windows in the room were open when I arrived. This would've been ok, except one of the windows did not have a screen. The cleaning was sub-par at best. The restroom smelled like urine and I found... More 

Was this review helpful? Yes 1
Warren, Michigan
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 2, 2015 via mobile

Stayed one night at 1201 Touhy road location - near airport. It is a very nice and clean hotel. It was sold out. Rooms are good. They have simple but good breakfast. Fresh coffee, muffins, fruits, snacks. It's grab and go. There some very nice restaurants and a casino nearby. It takes about 25 minutes to downtown chicago- depending on... More 

Was this review helpful? Yes 1
Waterford, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 1, 2015

We booked two rooms for a night - one room was missing shampoo, the other one was missing water bottles in the fridge. The room smelled like someone just cooked something really spicy. The staff was pretty rude as well. The campus has two different Extended stay hotels - so check the address on your booking or you would have... More 

Was this review helpful? Yes 2
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 22, 2015

My flight from Syracuse to Chicago was delayed so I'd miss the last flight to Phoenix. My flight wouldn't go out until the next day so I got online and booked a room and received a confirmation. When I arrived in Chicago I called the hotel for the shuttle and was told it would be a 45 minute wait. When... More 

Was this review helpful? Yes 2
Grand Prairie, Texas
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 13, 2015

Okay, so there are two Extended Stay hotels, and I think people get confused. This is the three story building, there is no breakfast area, and the kitchenettes have no ovens and a smaller stovetop. We have stayed at many Extended Stays in different areas of the country, so we know what to expect and laugh at people who complain... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for taking the time to write a review of your experience with us. Please accept our apologies for the maintenance and service issues you experienced during your stay. We will be more diligent in our guest room inspections moving forward. Still, I truly appreciate your comments regarding the overall comfort of your room. Your feedback is very important... More 

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