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All 10 Des Plaines hotels

Extended Stay America - Chicago - O'Hare - North

2.0 of 5 Hotel   |   1201 E Touhy Ave, Des Plaines, IL 60018
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57%
Ranked #6 of 10 hotels in Des Plaines
A recent review
4 of 5 stars Reviewed May 10, 2014
BBB051 Antwerpen
  • Reviews (52)
  • Photos (7)
  • Amenities
  • Q&A
  • Room tips (12)
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52 people have reviewed this hotel

Traveler rating
    10
    20
    7
    6
    9
See reviews for
12
4
6
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Ann Arbor
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 24, 2014

I specifically requested a non-smoking room, due to allergies. We were given a smoking room, which caused another guest, and I, to have horrible breathing issues, all weekend - they did not bother to mention we were getting a smoking room, or why. Only one of the three bedside lamps worked, which was very frustrating. The beds were so hard,... More

Was this review helpful? Yes 1
North Haven, CT, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 21, 2014

This hotel lacks a lot of attention to detail. The word breakfast is a overstatement of the basic fruit bowl provided. Additionally no shampoo/ conditioner were provided during my stay, nor were they available. The hotel shuttle was a confusing mess. You had to call another hotel that was very hard to reach during peak periods. You may need ground... More

Was this review helpful? Yes 1
Antwerpen
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 10, 2014

I had to be in Chicago the day before I left back home. Flight was to early to drive in on same day. Stayed at Extended Stay. Was very pleased with location, looks and cleanliness of this hotel. Check in was easy and check out also. Grab and Go breakfast was appreciated. Very pleased with the staff. Will go back... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Windsor, Canada
Contributor
14 reviews 14 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 17, 2014

Rooms look almost identical to online pictures. Entire room was very tidy. Reserving online was easy, check-in was easy. Close to my workshop and restaurants and shopping but no to few sidewalks so I had to cross the roads carefully. Free shuttle to airport was useful for catching L Train downtown. Staff didn't have any tourist info which I found... More

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Manager_11525, Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Victoria - Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our clean rooms with fully equipped kitchens and convenient location at a great value. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help us in our efforts to continually improve our hotel.... More

Chicago Ridge, Illinois
1 review
1 of 5 stars Reviewed April 11, 2014

Very Rude! They do not care about customer service! This is a very low class hotel due to customer service. I called the hotel and a male fronts desk personnel hanged up the phone on me when I was asking information regarding the full address of the hotel after I've been waiting for almost 10 minutes in the phone. I... More

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Manager_11525, Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Vivian - I appreciate you bringing your experience to our attention. I sincerely apologize for the level of professionalism displayed by some members of our staff. Please know, I will meet with our entire staff to review our customer service policies and guest protocol so that this issue does not affect our future guests. If you would like to provide... More

Bellwood, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 25, 2014

The room was very nice, comfortable sitting area with small kitchen. The bed had a large amount of hair in it and the bathroom had not been cleaned at all. I had to do it myself which was disturbing since all I had was dishwashing liquid. Depish, the front desk agent was wonderful. I suggest checking your room before unpacking.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to hear that you enjoyed our clean rooms with fully equipped kitchens at a great value. Still, it upsets me to learn that our level of cleanliness did not meet our normal standards. Please know, I am working with our housekeeping staff to... More

Shullsburg, WI
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 22, 2014

We stayed here overnight before leaving for an 8 day vacation. No additional parking fees if you reserve a room and the shuttle is free. Room was clean and in nice condition. Quiet as well. This location is close to the airport-only 10 minutes, but we did not hear any planes at all. The front desk staff was friendly and... More

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Manager_11525, Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for taking the time to write a review of your stay. I am so happy to hear that you enjoyed our friendly staff and overall accommodations including our amenities such as our free airport shuttle. Again, thank you for the comments. We look forward to providing you with another comfortable stay in the near future. More

Grand Rapids, Michigan
1 review
3 of 5 stars Reviewed November 19, 2013

rm. 104 should be bricked up/walled in and never spoken of again. there was what looked to be dried seaman on the table & chair legs, the carpet the dresser/ t.v. stand and the chairs (which the night desk person scratched off of the table leg w/ her bare hands) there was a hole in the ceiling of the bathroom... More

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Las Vegas, Nevada
1 review
4 of 5 stars Reviewed November 1, 2013

Free shuttle, laundry facility, free internet, home like rooms with an easy chair and stove, refrigerator including pots and pans. Staff was nice. I was only there 4 days and they only clean your room once per week, but upon request, they will clean and make up your bed or bring fresh towels. I would of given this rating a... More

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Afton, Minnesota
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 21, 2013

We were very impressed with this Extended Stay. We need a kitchen due to my husbands eating difficulties. We've stayed in other Extended Stays and I was ready for cigarette burns in the bedding and on the countertops, and smokey hallways. Not so here. This hotel is clean, updated and the staff was exceptionally helpful and friendly. It is convenient... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Chicago - O'Hare - North

Address: 1201 E Touhy Ave, Des Plaines, IL 60018
Phone Number:
Location: United States > Illinois > Des Plaines
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - O'Hare - North 2*
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Also Known As:
Extended Stayamerica Chicago - o`Hare Hotel Des Plaines
Des Plaines Extended Stay
Extended Stay Des Plaines

7 photos of this hotel

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
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1

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