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Extended Stay America - Chicago - O'Hare - North

2.0 of 5
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1201 E Touhy Ave, Des Plaines, IL 60018
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Extended Stay America - Chicago - O'Hare - North
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Ranked #7 of 10 Hotels in Des Plaines
A recent review
5 of 5 stars Reviewed March 27, 2015
Jaycee386 San Antonio, Texas
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81 reviews from our community

Traveler rating
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    18
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6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sudbury, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Rather dated room. We were just staying over the night. Tried to arrange for shuttle pickup when we booked the room originally. They said just to call from the airport. When we did, we were told they don't pick up on that side of the airport. Arranged for a cab in the morning, because the included shuttle didn't start early... More 

Was this review helpful? Yes 1
Spokane, Washington
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 28, 2015

The staff could not come in to clean but they managed to come in to steal my my mp3 player and fitbit! When I called about it I got the run-around. The hotel was not as clean as I would have wished. The hallway stunk, the bed was hard with cheap bedding. And there was no real way to clean... More 

Was this review helpful? Yes 1
San Antonio, Texas
1 review
5 of 5 stars Reviewed March 27, 2015

I checked many other hotels in the area and couldn't find any that were close in price to the deal I received on my room. Room was nice and clean. Huge convenience having a stove and refrigerator. Hotel staff was very nice and helpful. Made a couple of requests and they were accommodating. Would definitely recommend to friends to there... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

The staff and I read your review, and would like to thank you for writing such kind things about our hotel. I am glad to read that you were pleased with the cleanliness of your room and our staff was helpful. Thank you again for sharing your comments with us. We look forward to hosting you again in the future! More 

Sete Lagoas, MG
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 25, 2015

Nice room with a nice price, veru close by Ohare airport. Breakfast was a grab and go, but it was ok. Staff was nice.The only problem was that the room despite being clean was smelling curry from the kitchen.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies for the odor issues in your room. Still, I truly appreciate your comments regarding our friendly staff and great value. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 9, 2015

Having pulled a rough all-night layover at Chicago O'Hare on our way out to Puerto Vallarta , we decided to make our trip back slightly less hellish... The instructions we got on the phone were confusing to say the least considering we had to take a train to another terminal and then apparently cross through a parking lot, pass through... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you so much for posting a review of our property. It's great to hear that Rebecca was able to provide you with a great service during your stay and made you experience much better. We appreciate you letting us know that we were not able to pick you from the airport and you had to wait. We are sorry... More 

Santiago, Dominican Republic
Top Contributor
52 reviews 52 reviews
44 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed March 8, 2015

I arrived from London at 7 PM by 8 I was out and call to the hotel to take the shuttle they told me go to door #3 at shuttle station (in front of a Hilton Hotel) I was there about 3 hours freezing in the middle of the snow checking all the buses and so hundred of them but... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had to wait for our shuttle service. In response to your feedback, I am making sure we provide a better service to our guests and that our shuttle service is on... More 

Greater Manchester, United Kingdom
1 review
4 of 5 stars Reviewed March 3, 2015

Pros: Location was close to o'hare which was good, the front desk attendant was courteous, and he was quick to check us in which i loved cause i had to be somewhere. Shuttle was explained well. Cons: breakfast I was told was grab and go wasn't really much for options but it was good enough to get me through.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate letting us know that our grab-and-go breakfast was not to your satisfaction. We are sorry for this issue, but are happy to read that we provided you with good customer service during you stay. I am glad to read that you were... More 

Redmond, Washington
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 15, 2015

Pro: Clean room, comfortable bed, rooms are like studio apartments with kitchen, but must ask for pots and pans, very inexpensive Con: It's in the middle of nothing, the closest food is 1/2 miles away so you need a car I could hear the guy in the next room snoring through the walls It as free take and go breakfast,... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for providing us with details about your stay. I am pleased to read that your bed was comfortable and that your room was clean and met your needs; however, I am sorry that our location was inconvenient for you and that our staff did not provide you with great service. I will be working with my staff to... More 

Atlanta, Georgia
1 review
1 of 5 stars Reviewed January 1, 2015

I arrived at the hotel not totally disappointed because it doesn't look that bad on the outside. I had a two month reservation and only lasted a week (only because I was working a lot and not there much). As soon as I got to my room, I immediately looked under the sheets and what I found was horrible! The... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for providing us with details about your stay. I am sorry to hear that the sheets were dirty and the pillows were not clean, and that you received such poor service from our housekeeping and shuttle staff. To prevent this from happening again, my team and I are reviewing our cleanliness standards to ensure that your experience is... More 

Indiana, Pennsylvania
Top Contributor
183 reviews 183 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed November 21, 2014

While the experience was not terrible, it is the economic choice that it is. I stayed because a travel site had them rated as 2.5 stars (this is certainly an error as the hotel is barely 2 stars). The hotel is clean (with exception of dust build up in my bathroom vent). There was also something living in my vent... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you found our staff to be friendly and helpful and that your stay was adequate overall; however, I do apologize that there were cleanliness issues with your vent and that it was making noise. I am having my... More 

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