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All 10 Des Plaines hotels

Extended Stay America - Chicago - O'Hare - North

2.0 of 5 Hotel   |   1201 E Touhy Ave, Des Plaines, IL 60018
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Ranked #7 of 10 Hotels in Des Plaines
A recent review
4 of 5 stars reviewed 4 weeks ago
Jeanne J
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72 reviews from our community

Traveler rating
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    10
    11
    15
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14
5
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27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Indiana, Pennsylvania
Top Contributor
175 reviews 175 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 4 weeks ago

While the experience was not terrible, it is the economic choice that it is. I stayed because a travel site had them rated as 2.5 stars (this is certainly an error as the hotel is barely 2 stars). The hotel is clean (with exception of dust build up in my bathroom vent). There was also something living in my vent... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you found our staff to be friendly and helpful and that your stay was adequate overall; however, I do apologize that there were cleanliness issues with your vent and that it was making noise. I am having my... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

I just stayed at this hotel for a conference. Worth the money, not expensive. What i love of this hotel very good location and clean!!!!! You will find places to eat, shop walking distance. But the shuttle will take you too. Front desk lady Saraih was very nice and friendly. Shuttle drivers are good. The staff is willing you help... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your clean room, our helpful staff and our convenient location during your visit with us. I will be sure to share your kind remarks with our staff. Thank you for choosing Extended Stay America. We hope... More 

Chicago, Illinois
2 reviews
1 of 5 stars Reviewed November 1, 2014 via mobile

I got there and was at the wrong building. The desk guy was unapologetic and directed me to the other hotel. He could've called the other hotel to prepare them for my arrival but of course at the extended stay you can't expect any great service. They'll do the bare minimum. So I check in, exhausted with lots of luggage... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that staff was not helpful during you check-in, and that your room had an unpleasant odor. As well, I am sorry that your room did not have shampoo and conditioner. I am working with my staff to ensure that we are... More 

New York, New York
Contributor
14 reviews 14 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 25, 2014

This was probably about the cheapest hotels near Chicago O'Hare or even in the greater Chicago area. So you get what you pay for. I have stayed at properties in this chain before and had a better experience. This seems to be an older property in the chain and it is really showing its age. Room was spotlessly clean, but... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for taking the time to write a review of your stay. We are glad that you found your room to be clean; however, we are disappointed that you did not receive quality service. We will work with our staff to ensure we are always providing our guests with the friendly, superior service that they deserve. We truly appreciate... More 

Riverview, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 6, 2014

A comfortable place to stay, reasonable price, good clean room, good enough a breakfast, easy access to freeway and shopping centers, 3.1 miles from Rosmont Convention Center, reasonable service, cordial staff and very little road traffic near the hotel. On the overall, it was a good experience.

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 2, 2014 via mobile

Great value for money and close to the airport. The hotel is clean and well presented and the rooms are comfortable. The staff were friendly. Walking distance to Target, IHOP, Subway and others. Only negatives were the quality of the bathroom linen and the shuttle service which failed to show up to collect us from the terminal. On top of... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for taking the time to write a review of your stay with us. I am glad to hear that you were pleased with your clean, comfortable room, our convenient location and our friendly staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 1, 2014 via mobile

Checked in late, and the woman appeared to be high. Since I was not sure whether she marked down my late checkout, I confirmed it with the morning clerk at 7:15. An hour after checkout time, the manager came into my room demanding that I leave. When I asked the desk clerks to confirm that I had confirmed, they lied... More 

Was this review helpful? Yes 1
Rockaway Park, New York
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed September 24, 2014

Short but necessary trip to Chicago found me at this hotel and I was pleasantly surprised. After pricing a number of hotels in the area, it was median in price, yet superior in customer care, not sure what anyone else's experience was, but from the onset, the hotel's shuttle van was unable to pick me up and they arranged a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the experience you had during your stay. I’m glad to read that my staff was able to accommodate transportation for you, and that you received such great service throughout your stay. The staff and I would like to... More 

Mililani
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 17, 2014

I really did not have any choices left since all rooms in Chicago was booked solid. Because of this I had to pay a premium price for the hotel room. I will not repeat all the negatives by other travelers however, it is as bad as you read. You need to be aware that North and South are separate hotels... More 

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Iowa
1 review
2 of 5 stars Reviewed September 16, 2014

They told us our room number when we got there then got up to the third floor and looked in our folder with keys and they didnt write it down so we had to go back down to the front desk. The beds were hard as a rock, the room had a fridge & stove but no cooking utensils or... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that the bed was not comfortable and that your kitchen was not stocked as you were expecting. We do offer kitchenware at our front desk upon request. I will work with my front desk staff to ensure that all guests are made aware... More 

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Additional Information about Extended Stay America - Chicago - O'Hare - North

Address: 1201 E Touhy Ave, Des Plaines, IL 60018
Phone Number:
Location: United States > Illinois > Des Plaines
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - O'Hare - North 2*
Number of rooms: 1
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Also Known As:
Extended Stayamerica Chicago - o`Hare Hotel Des Plaines
Des Plaines Extended Stay
Extended Stay Des Plaines

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