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Extended Stay America - Chicago - O'Hare - North

2.0 of 5
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1201 E Touhy Ave, Des Plaines, IL 60018
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Extended Stay America - Chicago - O'Hare - North
Best prices for: 1 room 1 guest
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Ranked #6 of 10 Hotels in Des Plaines
A recent review
5 of 5 stars reviewed 2 weeks ago
Sarah D Huntington Beach, California, United States
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91 Reviews from our TripAdvisor Community

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    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Paducah, Kentucky
1 review
1 of 5 stars Reviewed yesterday NEW

My wife and I were going on our 30th wedding annniversary and as we had long layover in Chicago, I wanted to have a room to rest till our evening overseas flight left- 24 hour total travel time. As this was a special anniversary time, I picked a hotel that advertised 24 hour confirmed check-ins as we were arriving at... More 

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Huntington Beach, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was traveling to a few locations in the Chicago area and flying out of O'Hare early morning. This hotel is very conviently located in the center of Chicagoland and a quick trip to the airport. We delt directly with the hotel manager Eric, he was very accomodating. I traveled with an infant and these rooms are perfect for a... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I booked 2 rooms for me and my family this June. I delt directly with the hotel manager, Eric. Eric, was very helpful, polite, and professional. I asked a lot of questions, which he answered to my satisfaction. When I arrived for check-in, Eric provided for a quick and comfortable check-in and accommodated for my request to have our rooms... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I want to thank you for taking the time to write such a great review of our hotel. I am glad to hear that our staff was able to provide you with great customer service during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We... More 

Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The front desk person was not friendly. She wasn't blatantly rude, but she did not smile, gave short answers, and seemed irritated. The windows in the room were open when I arrived. This would've been ok, except one of the windows did not have a screen. The cleaning was sub-par at best. The restroom smelled like urine and I found... More 

Was this review helpful? Yes 1
Warren, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed one night at 1201 Touhy road location - near airport. It is a very nice and clean hotel. It was sold out. Rooms are good. They have simple but good breakfast. Fresh coffee, muffins, fruits, snacks. It's grab and go. There some very nice restaurants and a casino nearby. It takes about 25 minutes to downtown chicago- depending on... More 

Was this review helpful? Yes 1
Waterford, Michigan
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We booked two rooms for a night - one room was missing shampoo, the other one was missing water bottles in the fridge. The room smelled like someone just cooked something really spicy. The staff was pretty rude as well. The campus has two different Extended stay hotels - so check the address on your booking or you would have... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 22, 2015

My flight from Syracuse to Chicago was delayed so I'd miss the last flight to Phoenix. My flight wouldn't go out until the next day so I got online and booked a room and received a confirmation. When I arrived in Chicago I called the hotel for the shuttle and was told it would be a 45 minute wait. When... More 

Was this review helpful? Yes 2
Grand Prairie, Texas
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 13, 2015

Okay, so there are two Extended Stay hotels, and I think people get confused. This is the three story building, there is no breakfast area, and the kitchenettes have no ovens and a smaller stovetop. We have stayed at many Extended Stays in different areas of the country, so we know what to expect and laugh at people who complain... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for taking the time to write a review of your experience with us. Please accept our apologies for the maintenance and service issues you experienced during your stay. We will be more diligent in our guest room inspections moving forward. Still, I truly appreciate your comments regarding the overall comfort of your room. Your feedback is very important... More 

Minneapolis, Minnesota
Top Contributor
92 reviews 92 reviews
9 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed May 13, 2015

I had a non smoking studio room for one night and it was priced accordingly. The room was spacious, clean and quiet. The location is conveniently located approximately four blocks from Target, Steak n Shake and other restaurants. I did not have a rental so walking was adequate. The staff was friendly and welcoming. Nice property with attentive staff and... More 

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missouri
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 10, 2015

Clean, nice room with clean bathroom-no smells-windows open on the second floor (I love fresh air)-helpful, friendly staff-Target nearby and restaurants nearby-close to the city but with a suburb feel-no ice machine-no coffeemaker in the room, but granola bars, fruit and coffee available in the morning-overall, a very nice place to stay for a weekend or more, especially for the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that our hotel did not have an ice machine and that the information regarding getting a coffee maker to your room was not provided upon check-in. Still, it's great to hear that you had a pleasant stay overall and our staff provided you with great customer... More 

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