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All 10 Des Plaines hotels

Extended Stay America - Chicago - O'Hare - North

2.0 of 5 Hotel   |   1201 E Touhy Ave, Des Plaines, IL 60018
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Extended Stay America - Chicago - O'Hare - North
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Ranked #7 of 10 Hotels in Des Plaines
A recent review
3 of 5 stars reviewed 6 days ago
caj111 New York, New York
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68 reviews from our community

Traveler rating
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    10
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5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York, New York
Contributor
13 reviews 13 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This was probably about the cheapest hotels near Chicago O'Hare or even in the greater Chicago area. So you get what you pay for. I have stayed at properties in this chain before and had a better experience. This seems to be an older property in the chain and it is really showing its age. Room was spotlessly clean, but... More

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Riverview, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A comfortable place to stay, reasonable price, good clean room, good enough a breakfast, easy access to freeway and shopping centers, 3.1 miles from Rosmont Convention Center, reasonable service, cordial staff and very little road traffic near the hotel. On the overall, it was a good experience.

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Great value for money and close to the airport. The hotel is clean and well presented and the rooms are comfortable. The staff were friendly. Walking distance to Target, IHOP, Subway and others. Only negatives were the quality of the bathroom linen and the shuttle service which failed to show up to collect us from the terminal. On top of... More

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for taking the time to write a review of your stay with us. I am glad to hear that you were pleased with your clean, comfortable room, our convenient location and our friendly staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Checked in late, and the woman appeared to be high. Since I was not sure whether she marked down my late checkout, I confirmed it with the morning clerk at 7:15. An hour after checkout time, the manager came into my room demanding that I leave. When I asked the desk clerks to confirm that I had confirmed, they lied... More

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Rockaway Park, New York
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed September 24, 2014

Short but necessary trip to Chicago found me at this hotel and I was pleasantly surprised. After pricing a number of hotels in the area, it was median in price, yet superior in customer care, not sure what anyone else's experience was, but from the onset, the hotel's shuttle van was unable to pick me up and they arranged a... More

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the experience you had during your stay. I’m glad to read that my staff was able to accommodate transportation for you, and that you received such great service throughout your stay. The staff and I would like to... More

Mililani
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 17, 2014

I really did not have any choices left since all rooms in Chicago was booked solid. Because of this I had to pay a premium price for the hotel room. I will not repeat all the negatives by other travelers however, it is as bad as you read. You need to be aware that North and South are separate hotels... More

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Iowa
1 review
2 of 5 stars Reviewed September 16, 2014

They told us our room number when we got there then got up to the third floor and looked in our folder with keys and they didnt write it down so we had to go back down to the front desk. The beds were hard as a rock, the room had a fridge & stove but no cooking utensils or... More

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that the bed was not comfortable and that your kitchen was not stocked as you were expecting. We do offer kitchenware at our front desk upon request. I will work with my front desk staff to ensure that all guests are made aware... More

Downers Grove, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 15, 2014

I would not recommend staying at this hotel! The front desk was not accomodating. We booked a room with 2 queen beds but was informed the hotel is sold out therefore we were checked into a room with 1 queen bed, which was really a full bed. The front desk said they would send us extra blankets and pillows, although... More

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know that front desk was not accommodating, and that your room was not sufficiently clean. Please accept our apologies. As this hotel's manager, I will be working with my staff to review our customer service standards and our cleanliness procedures to ensure that your experience... More

Bangalore, India
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 8, 2014

Stayed here for a night and the experience wasn't much to rave about. WHAT WORKS: 1. Free parking and wifi. 2. Small kitchen with microwave, cutlery etc. 3. Staff immediately gave us a different room when we realized the room we had checked into wasn't prepared completely. 4. The new room was decent. 4. The front desk personnel arranged for... More

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that your bathroom did not have shower curtains, and that your towels were thrown on the bed. I will be sharing your concerns with my housekeeping staff so that we can review procedures and standards to ensure that this does... More

Bergamo
2 reviews
3 of 5 stars Reviewed September 1, 2014 via mobile

Room basically dirty, pretty high price, terrible stove (it takes 20 minute to make the water boil) but usually the staff is polite and willing to hear your needs. By the way the location is good (near lake park) and totally it was a positive esperience.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for providing us with details about your stay. I am very sorry that your room was not as clean as it should have been and the stove did not heat up fast enough for you. I met with the staff, and we will review your survey to ensure that these housekeeping and maintenance issues are not repeated. Thank... More

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Additional Information about Extended Stay America - Chicago - O'Hare - North

Address: 1201 E Touhy Ave, Des Plaines, IL 60018
Phone Number:
Location: United States > Illinois > Des Plaines
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - O'Hare - North 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stayamerica Chicago - o`Hare Hotel Des Plaines
Des Plaines Extended Stay
Extended Stay Des Plaines

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