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All 10 Des Plaines hotels

Extended Stay America - Chicago - O'Hare - North

2.0 of 5 Hotel   |   1201 E Touhy Ave, Des Plaines, IL 60018
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Ranked #7 of 10 Hotels in Des Plaines
A recent review
3 of 5 stars reviewed 2 weeks ago
Matosky Bergamo
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63 reviews from our community

Traveler rating
    11
    21
    9
    9
    13
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12
5
6
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Mililani
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed yesterday NEW

I really did not have any choices left since all rooms in Chicago was booked solid. Because of this I had to pay a premium price for the hotel room. I will not repeat all the negatives by other travelers however, it is as bad as you read. You need to be aware that North and South are separate hotels... More

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Iowa
1 review
2 of 5 stars Reviewed 2 days ago NEW

They told us our room number when we got there then got up to the third floor and looked in our folder with keys and they didnt write it down so we had to go back down to the front desk. The beds were hard as a rock, the room had a fridge & stove but no cooking utensils or... More

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Downers Grove, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I would not recommend staying at this hotel! The front desk was not accomodating. We booked a room with 2 queen beds but was informed the hotel is sold out therefore we were checked into a room with 1 queen bed, which was really a full bed. The front desk said they would send us extra blankets and pillows, although... More

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Bangalore, India
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for a night and the experience wasn't much to rave about. WHAT WORKS: 1. Free parking and wifi. 2. Small kitchen with microwave, cutlery etc. 3. Staff immediately gave us a different room when we realized the room we had checked into wasn't prepared completely. 4. The new room was decent. 4. The front desk personnel arranged for... More

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that your bathroom did not have shower curtains, and that your towels were thrown on the bed. I will be sharing your concerns with my housekeeping staff so that we can review procedures and standards to ensure that this does... More

Bergamo
2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Room basically dirty, pretty high price, terrible stove (it takes 20 minute to make the water boil) but usually the staff is polite and willing to hear your needs. By the way the location is good (near lake park) and totally it was a positive esperience.

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for providing us with details about your stay. I am very sorry that your room was not as clean as it should have been and the stove did not heat up fast enough for you. I met with the staff, and we will review your survey to ensure that these housekeeping and maintenance issues are not repeated. Thank... More

Madison, Wisconsin, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff fixed an error in booking, through no fault, a guest had needed one of the accessible rooms longer. He got us a close room and a night free. We were work staff, traveling with a lady who uses a wheelchair, he made everything very nice and easy. We were in town to see a concert, that she really... More

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Kelley - Thank you for your wonderful review of our hotel. It's great to hear that we were able to accommodate your needs and set a good mood for your trip. We are proud of our staff for taking such great care of your group. Thank you again for sharing your experience with us. We would love to see you... More

lexington
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

The hotel rooms were overbooked...So the staff told us to stay at completely different room with what I made reservation...We were also embarrassed with the very rude staff...The hotel spoiled our family travel...

Was this review helpful? Yes 2
Long Grove, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 of 5 stars Reviewed August 1, 2014

Everything about this room was cheap. And depressing. The bedding was ancient and cheap. Towels were like sandpaper. Curtains were either black out or wide open and was on the first floor. I will never stay here again. Breakfast was horrible too.

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Muscat, Oman
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 31, 2014

Even though we stayed in nice places like Mirage in Las Vegas in this US trip, our stay in Extended Stay Araises an eye brow merica was also filled with good memories. The place we stayed in has Abbott office and a nice park within walking distance. The pond in the park and the walk is refreshing. Extended stay America... More

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Marion, Iowa
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 29, 2014

The price was right consider most other places nearby were over $100 a night. The hotel has been renovated and the rooms were nice and clean. They say they serve breakfast but I have to agree with another review that it was a bit of overstatement, it just had coffee, a scant selection of some muffins, granola bars and a... More

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Additional Information about Extended Stay America - Chicago - O'Hare - North

Address: 1201 E Touhy Ave, Des Plaines, IL 60018
Phone Number:
Location: United States > Illinois > Des Plaines
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - O'Hare - North 2*
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Also Known As:
Extended Stayamerica Chicago - o`Hare Hotel Des Plaines
Des Plaines Extended Stay
Extended Stay Des Plaines

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