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All 10 Des Plaines hotels

Extended Stay America - Chicago - O'Hare - North

2.0 of 5 Hotel   |   1201 E Touhy Ave, Des Plaines, IL 60018
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Ranked #8 of 10 Hotels in Des Plaines
A recent review
4 of 5 stars reviewed 3 days ago
Frank J Greater Manchester, United Kingdom
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75 reviews from our community

Traveler rating
    12
    25
    10
    11
    17
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14
5
6
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Greater Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

Pros: Location was close to o'hare which was good, the front desk attendant was courteous, and he was quick to check us in which i loved cause i had to be somewhere. Shuttle was explained well. Cons: breakfast I was told was grab and go wasn't really much for options but it was good enough to get me through.

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Redmond, Washington
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 15, 2015

Pro: Clean room, comfortable bed, rooms are like studio apartments with kitchen, but must ask for pots and pans, very inexpensive Con: It's in the middle of nothing, the closest food is 1/2 miles away so you need a car I could hear the guy in the next room snoring through the walls It as free take and go breakfast,... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for providing us with details about your stay. I am pleased to read that your bed was comfortable and that your room was clean and met your needs; however, I am sorry that our location was inconvenient for you and that our staff did not provide you with great service. I will be working with my staff to... More 

Atlanta, Georgia
1 review
1 of 5 stars Reviewed January 1, 2015

I arrived at the hotel not totally disappointed because it doesn't look that bad on the outside. I had a two month reservation and only lasted a week (only because I was working a lot and not there much). As soon as I got to my room, I immediately looked under the sheets and what I found was horrible! The... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for providing us with details about your stay. I am sorry to hear that the sheets were dirty and the pillows were not clean, and that you received such poor service from our housekeeping and shuttle staff. To prevent this from happening again, my team and I are reviewing our cleanliness standards to ensure that your experience is... More 

Indiana, Pennsylvania
Top Contributor
179 reviews 179 reviews
33 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed November 21, 2014

While the experience was not terrible, it is the economic choice that it is. I stayed because a travel site had them rated as 2.5 stars (this is certainly an error as the hotel is barely 2 stars). The hotel is clean (with exception of dust build up in my bathroom vent). There was also something living in my vent... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you found our staff to be friendly and helpful and that your stay was adequate overall; however, I do apologize that there were cleanliness issues with your vent and that it was making noise. I am having my... More 

1 review
4 of 5 stars Reviewed November 17, 2014

I just stayed at this hotel for a conference. Worth the money, not expensive. What i love of this hotel very good location and clean!!!!! You will find places to eat, shop walking distance. But the shuttle will take you too. Front desk lady Saraih was very nice and friendly. Shuttle drivers are good. The staff is willing you help... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your clean room, our helpful staff and our convenient location during your visit with us. I will be sure to share your kind remarks with our staff. Thank you for choosing Extended Stay America. We hope... More 

Chicago, Illinois
2 reviews
1 of 5 stars Reviewed November 1, 2014

I got there and was at the wrong building. The desk guy was unapologetic and directed me to the other hotel. He could've called the other hotel to prepare them for my arrival but of course at the extended stay you can't expect any great service. They'll do the bare minimum. So I check in, exhausted with lots of luggage... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that staff was not helpful during you check-in, and that your room had an unpleasant odor. As well, I am sorry that your room did not have shampoo and conditioner. I am working with my staff to ensure that we are... More 

New York, New York
Contributor
14 reviews 14 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 25, 2014

This was probably about the cheapest hotels near Chicago O'Hare or even in the greater Chicago area. So you get what you pay for. I have stayed at properties in this chain before and had a better experience. This seems to be an older property in the chain and it is really showing its age. Room was spotlessly clean, but... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for taking the time to write a review of your stay. We are glad that you found your room to be clean; however, we are disappointed that you did not receive quality service. We will work with our staff to ensure we are always providing our guests with the friendly, superior service that they deserve. We truly appreciate... More 

Riverview, Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 6, 2014

A comfortable place to stay, reasonable price, good clean room, good enough a breakfast, easy access to freeway and shopping centers, 3.1 miles from Rosmont Convention Center, reasonable service, cordial staff and very little road traffic near the hotel. On the overall, it was a good experience.

Was this review helpful? Yes 1
Contributor
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 2, 2014

Great value for money and close to the airport. The hotel is clean and well presented and the rooms are comfortable. The staff were friendly. Walking distance to Target, IHOP, Subway and others. Only negatives were the quality of the bathroom linen and the shuttle service which failed to show up to collect us from the terminal. On top of... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - North, responded to this review

Thank you for taking the time to write a review of your stay with us. I am glad to hear that you were pleased with your clean, comfortable room, our convenient location and our friendly staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 1, 2014

Checked in late, and the woman appeared to be high. Since I was not sure whether she marked down my late checkout, I confirmed it with the morning clerk at 7:15. An hour after checkout time, the manager came into my room demanding that I leave. When I asked the desk clerks to confirm that I had confirmed, they lied... More 

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Chicago - O'Hare - North

Address: 1201 E Touhy Ave, Des Plaines, IL 60018
Phone Number:
Location: United States > Illinois > Des Plaines
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - O'Hare - North 2*
Number of rooms: 1
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Also Known As:
Extended Stayamerica Chicago - o`Hare Hotel Des Plaines
Des Plaines Extended Stay
Extended Stay Des Plaines

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