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Extended Stay America - Chicago O’Hare

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1201 E Touhy Ave, Des Plaines, IL 60018
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Extended Stay America - Chicago O’Hare
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100 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed December 7, 2015

The staff was very friendly, always polite, the rooms are good for 2 people and we had a kitchen, very good access from the highway, very close to O'Hare's airport... The price was right for that area...

Helpful?
Thank Moacyr M
Chicago, Illinois
1 review
5 of 5 stars Reviewed November 7, 2015

Great Accommodations not only for kids, adults, and professionals, but also for Dogs The exterior and interior is clean. Minute Breakfast is Great. Staff is friendly and Professional. The Rates are comparatively great for a property close to the Major Airport serving the Chicagoland area- O'Hare. I would recommend this property to every one looking for a great hotel for... More 

Helpful?
Thank john f
1 review
1 of 5 stars Reviewed November 4, 2015 via mobile

Terrible service terrible stay the room was noise all night long thumping and banging didn't want to complain at first but after no sleep finally told front desk early am "Erika" stated we could have late check out 1:00 o'clock instead of 11:00 lol promptly at 10:30 the housekeeper started to blast radio and sing lol(surprise,surprise) trust me when I... More 

Helpful?
Thank Marilyn H
rustington
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed October 24, 2015

Conveniently located but on a busy road/intersection. Reception staff very efficient. Overall, the hotel seemed a little 'tired' but everything worked. An exciting time when the fire alarm went off. Disconcertingly, only some of the guests left their rooms and there was no sign of any staff to let us know what was going on or where we should congregate.... More 

Helpful?
Thank htur61
Park City, Utah
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed September 15, 2015

The night we landed at ORD, we just decided to book a cheap place via hotwire to stay since our flight came in late. The main thing we wanted was a place close to the airport that offered a free shuttle service. We tried to call the hotel several times, but couldn't reach the front desk. We even called the... More 

Helpful?
2 Thank Joe E
Lincoln, Nebraska, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 17, 2015

I was overcharged by $400 when staying at this hotel so check your bill carefully at checkout and when you receive your credit card bill. My on-line travel company and my credit card company helped resolve the issue and I was given a full refund.

Helpful?
Thank Eamonn V
1 review
5 of 5 stars Reviewed July 6, 2015

I had a rough experience during my vacation and was provided great advice about what to do in my situation from Mario at the front desk. I highly recommend this hotel if you are in the area with your family, friends or relatives!

Helpful?
Thank Steven M
Paducah, Kentucky
1 review
1 of 5 stars Reviewed July 1, 2015

My wife and I were going on our 30th wedding annniversary and as we had long layover in Chicago, I wanted to have a room to rest till our evening overseas flight left- 24 hour total travel time. As this was a special anniversary time, I picked a hotel that advertised 24 hour confirmed check-ins as we were arriving at... More 

Helpful?
Thank joseph b
Huntington Beach, California, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 13, 2015

I was traveling to a few locations in the Chicago area and flying out of O'Hare early morning. This hotel is very conviently located in the center of Chicagoland and a quick trip to the airport. We delt directly with the hotel manager Eric, he was very accomodating. I traveled with an infant and these rooms are perfect for a... More 

Helpful?
Thank Sarah D
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 6, 2015 via mobile

I booked 2 rooms for me and my family this June. I delt directly with the hotel manager, Eric. Eric, was very helpful, polite, and professional. I asked a lot of questions, which he answered to my satisfaction. When I arrived for check-in, Eric provided for a quick and comfortable check-in and accommodated for my request to have our rooms... More 

Helpful?
1 Thank RMSESQ5
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare, responded to this review

I want to thank you for taking the time to write such a great review of our hotel. I am glad to hear that our staff was able to provide you with great customer service during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We... More 

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