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Courtyard by Marriott Chicago O'Hare

Certificate of Excellence
3.0 of 5
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2950 S. River Road, Des Plaines, IL 60018
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Courtyard by Marriott Chicago O'Hare
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Ranked #2 of 10 Hotels in Des Plaines
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Mark R Steinbach, Canada
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216 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Steinbach, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The staff was very friendly and kept their cool even while lines grew and they had many people to take care of at the same time. Each of the attendants were very attentive to all our questions and needs and provided useful information and all the necessary support and help to make our stay very comfortable.

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Top Contributor
56 reviews 56 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We checked in pretty late or early, 3 am. They were accommodating of us thankfully. We stayed 2 nights. very expensive breakfast. Great staff. There is an inside pool. Could not enjoy it because there were at least 8 children under 10 in there. That's not what bothered me. The fact that were NO adults in there at all, is... More 

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Traveler, Thank you for taking out time from your schedule to complete this survey for your stay. I understand how your experience with our pool could make you feel. Please accept my apology for that experience. Our pool area is open for all guest in the hotel, and I apologize that some children were there unsupervised. I am glad... More 

Dallas, Texas
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Friendly and accommodating front end staff. The food service and quality was above the normal you expect at a CYM. The only problem I had was parking, was there for 3 nights and parking was always an issue in the evening. I suspect it is related to the casino next door. Overall this is a great choice for a close... More 

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Hans O, Thank you for taking out the time to complete this review of our hotel. I am glad that our Food and staff was above normal. I do apologize that the parking was not as enjoyable. It is not our standard for our guest to have any difficulties during their stay with us. Thank you for choosing us... More 

St. Louis, Missouri
Top Contributor
55 reviews 55 reviews
32 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised when walking into the Marriott to check in! Not a boring 'counter' but a couple of small kiosks to my right and cute bistro looking breakfast area to my left! I arrived earlier than expected and asked if a room was available for early check in (it was only around 1:30 p.m. and was told yes!... More 

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Traveler, I am delighted that we were able to make your St. Patrick's Day weekend enjoyable. Hearing that our staff was able to assist you with your needs is uplifting. I will make sure to share your comments with them. Thank you and see you on your next trip to the area. More 

Indianapolis, Indiana
Contributor
16 reviews 16 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What was to be a fast over night trip to see a friend off at O'Hare, became a weekend do to weather back home, The hotel was clean and the staff very friendly, they parking was cleared of the last large snow that had fallen earlier that week. We arrived late Friday the auditor was able to direct us to... More 

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Traveler, Thank you for writing this review about your stay at our property. I am glad that we were able to accommodate you on what turned out to be a weekend stay. We appreciate your comment and look forward to your next visit to the area. More 

Bicester, United Kingdom
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Conveniently-placed for Chicago's O'Hare airport, with a free shuttle bus to and from the terminal, this hotel is modern, clean and comfortable. There is free Wi-Fi everywhere and the cafe offers basic light meals and Starbucks coffee. Check-in and check-out were quick and efficient. The staff were pleasant and helpful. One issue - the walls between rooms are poorly insulated... More 

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Paul, Thank you for taking the time out to review our hotel. I am glad that our staff was able to provide you the service that you required. We look forward to your next visit to the area. More 

Crown Point, Indiana
Contributor
20 reviews 20 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 16, 2015

If you are staying the night to go to the Rivers Casino, this is a great place to stay. Walk out the front door across the casino parking garage and you are there...Parking is free with stay. The hotel staff is so nice and very versed on local attractions, they had the address or brochure in hand before I finished... More 

Was this review helpful? Yes 1
Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear larrywacko, Thank you so much for sharing your experiences. I am delighted that we were able to accommodate you during your stay. I am even more happy that our staff provided you with excellent service. More 

Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2015

This hotel made everything easy for my business trip. Shuttle service from the airport was great, quick and easy check in process, over the top service in the bistro, hotel room was very clean and comfortable. Everyone working in the hotel was welcoming and always had a smile on their face. I will definitely stay at this property the next... More 

Was this review helpful? Yes 1
Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Traveler, Thank you for taking the time to share your experiences at our hotel. I am delighted that you enjoyed your stay and hope you will choose us again when in the area. More 

Milwaukee, WI
Top Contributor
64 reviews 64 reviews
10 hotel reviews
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed January 24, 2015

For a great price, we booked a “New Year’s Eve” package at the Courtyard. (Our main point of interest was the casino, not the airport.) The package included free champagne delivered to the room, VIP passes to skip the line at the Rivers' Casino Club (called Cube), breakfast at the hotel, and late check-out (perfect for an after-breakfast nap!). We... More 

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear travlinmel101, I am delighted to hear that you enjoyed our hotel. We are looking forward to that next trip! See you soon. More 

Olathe, Kansas, United States
Top Contributor
98 reviews 98 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 10, 2015

During my last business trip, I had the opportunity to have a flight canceled in chicago, and needed to find a warm spot in the middle of a very cold night. The Marriott Courtyard was just the place for a tired traveler to rest before flying out again the next morning. Made reservations late, and headed for the shuttle stop.... More 

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Ed B, General Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Jim, Thank you for taking the time to post a TripAdvisor Review of your recent visit to the Courtyard by Marriott Chicago O'Hare. It's always great to receive feedback from TripAdvisor's "Top Contributors" and especially to read that you found our hotel to be a " Great port in a storm". We hope the remainder of your trip was... More 

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