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Courtyard by Marriott Chicago O'Hare

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2950 S. River Road, Des Plaines, IL 60018
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Courtyard by Marriott Chicago O'Hare
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Courtyard by Marriott Chicago O'Hare
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221 reviews from our community

Traveler rating
    78
    98
    27
    10
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sheffield, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Ended up staying here on the second night of a layover, first night else where was not good. Hotel staff were great, friendly and helpful, right down to the driver of the shuttle bus, who gave me the low down on the area' eating, drinking and shopping areas. Rooms are like any other in the chain, comfortable and fair size... More 

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Holland, MI
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Try to make a long story short. I checked out early and then got charged twice for two nights instead of one. So that was a bummer straightening it out. However, the staff were good except for one gentleman when we checked in. He was quite rude. Otherwise everyone else was excellent. The room was good, just a little on... More 

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Florida City, Florida
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 2 weeks ago

Everything was nice but the room temperature wouldn't go below 72. I know for most people it is ok, but i sleep at 69. The first day was very tired and i thought may be i didn't set it right. The next day the same thing happened. The third evening , i mentioned it to the receptionist who just directed... More 

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Traveler, I do understand how not being able to adjust your in room thermostat would have been frustrating for you. I apologize that my Engineer was not able to assist you with this issue. I am relaying this information to our Engineering team, so that we can have this corrected in the future. Thank you for your feedback and... More 

Normal, Illinois
Contributor
19 reviews 19 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my first time taking my family to this location and as always they continue to shine. Service was great and the facility was clean. Everything I want in a hotel. Grabbed some healthy oatmeal in the morning to go. Tasty but more than we needed.

Was this review helpful? Yes
Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Jeff, Thank you for providing your feedback. I am very glad that you received the level of service that you have come to expect while stay with us. We appreciate your loyalty and look forward to your next trip to the area. More 

DC
Top Contributor
61 reviews 61 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Marriott Des Plaines Courtyard is a perfect hotel if you're looking for a convenient hotel close to the airport at an exceptional rate. The amenities at this Courtyard are above par starting with a clean, updated lobby and dining area, indoor pool and spa, exercise room and laundry facilities. The rooms are spacious, updated with the usual extra creature... More 

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Traveler, Thank you for taking time out to provide this review about our hotel. I am glad that we delivered the service that you expected and more. I will also relay your comments over to my night manager, and on his behalf I say, "Thank You". More 

Steinbach, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff was very friendly and kept their cool even while lines grew and they had many people to take care of at the same time. Each of the attendants were very attentive to all our questions and needs and provided useful information and all the necessary support and help to make our stay very comfortable.

Was this review helpful? Yes
Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Mark, Thank you for your review of our hotel. Our staff is pleased that they were able to provide you with a comfortable stay. This is our goal for all of our guest. Thank you again and we look forward to your next visit to Des Plaines. More 

Top Contributor
56 reviews 56 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 17, 2015

We checked in pretty late or early, 3 am. They were accommodating of us thankfully. We stayed 2 nights. very expensive breakfast. Great staff. There is an inside pool. Could not enjoy it because there were at least 8 children under 10 in there. That's not what bothered me. The fact that were NO adults in there at all, is... More 

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Traveler, Thank you for taking out time from your schedule to complete this survey for your stay. I understand how your experience with our pool could make you feel. Please accept my apology for that experience. Our pool area is open for all guest in the hotel, and I apologize that some children were there unsupervised. I am glad... More 

Dallas, Texas
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 17, 2015

Friendly and accommodating front end staff. The food service and quality was above the normal you expect at a CYM. The only problem I had was parking, was there for 3 nights and parking was always an issue in the evening. I suspect it is related to the casino next door. Overall this is a great choice for a close... More 

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Hans O, Thank you for taking out the time to complete this review of our hotel. I am glad that our Food and staff was above normal. I do apologize that the parking was not as enjoyable. It is not our standard for our guest to have any difficulties during their stay with us. Thank you for choosing us... More 

St. Louis, Missouri
Top Contributor
60 reviews 60 reviews
33 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed March 17, 2015

I was pleasantly surprised when walking into the Marriott to check in! Not a boring 'counter' but a couple of small kiosks to my right and cute bistro looking breakfast area to my left! I arrived earlier than expected and asked if a room was available for early check in (it was only around 1:30 p.m. and was told yes!... More 

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Traveler, I am delighted that we were able to make your St. Patrick's Day weekend enjoyable. Hearing that our staff was able to assist you with your needs is uplifting. I will make sure to share your comments with them. Thank you and see you on your next trip to the area. More 

Indianapolis, Indiana
Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 13, 2015

What was to be a fast over night trip to see a friend off at O'Hare, became a weekend do to weather back home, The hotel was clean and the staff very friendly, they parking was cleared of the last large snow that had fallen earlier that week. We arrived late Friday the auditor was able to direct us to... More 

Was this review helpful? Yes
Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Traveler, Thank you for writing this review about your stay at our property. I am glad that we were able to accommodate you on what turned out to be a weekend stay. We appreciate your comment and look forward to your next visit to the area. More 

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