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Courtyard by Marriott Chicago O'Hare

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2950 S. River Road, Des Plaines, IL 60018
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Courtyard by Marriott Chicago O'Hare
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Courtyard by Marriott Chicago O'Hare
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228 reviews from our community

Traveler rating
    78
    103
    29
    10
    8
See reviews for
59
35
19
84
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dixon, Illinois
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I'm a frequent visitor to this Courtyard. The staff are very accommodating and the hotel has undergone significant renovation, creating a modern, clean environment. Breakfast was convenient and quick. Prices seem very high, although this is true throughout the Chicago area in the summer.

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Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was the alternate hotel for a show which I attended at O'Hare Chicago airport. The shuttle from the airport comes less frequently than the other hotels in the areas. As I prechecked into the hotel through their website, the checked in process was fast as the room was already ready when I arrived. The room is a typical courtyard... More 

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Grand Cayman
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I needed a hotel room close to O'Hare, but I am always wary of booking right next to the airport due to air traffic noise. This hotel worked out perfectly for me before my trip home after a long and exhausting business trip. The check-in process was speedy and efficient and the gentleman who checked me in saw I had... More 

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Boone, Iowa
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

5 day stay for work. I used the complimentary airport shuttle service and that started this trip off great. Bill the shuttle driver was wonderful and very friendly giving me info on the airport and the area. The staff was extremely kind and always greeted me with a smile. The traditional Courtyard food bar was simple but the food was... More 

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Falkirk, United Kingdom
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My Friends and I visited this hotel on a stopover between flights. We choose it because it was near to the airport. Our room was nicely decorated and quite spacious. The hotel staff could not have been more helpful. As we arrived in the late evening we ordered a pizza to be delivered to the room, which very quickly arrived... More 

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Saint Clair Shores, Michigan
1 review
4 of 5 stars Reviewed 3 weeks ago

My daughter met us there and used the bus provided by the hotel to get there from the airport. Our family enjoyed the pool during our visit. We really enjoyed the free breakfast. We also enjoyed the pillows in the room.

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Traveler, Thank you for your review of our hotel. I am delighted that you enjoyed your stay with us.Thank you for visiting our hotel and hope you will think of us on your next visit. More 

Sheffield, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 18, 2015

Ended up staying here on the second night of a layover, first night else where was not good. Hotel staff were great, friendly and helpful, right down to the driver of the shuttle bus, who gave me the low down on the area' eating, drinking and shopping areas. Rooms are like any other in the chain, comfortable and fair size... More 

Was this review helpful? Yes 1
Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Traveler, Thank you for your review of our hotel. I am glad that we were able to provide you with the services you expected. More 

Holland, MI
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 16, 2015

Try to make a long story short. I checked out early and then got charged twice for two nights instead of one. So that was a bummer straightening it out. However, the staff were good except for one gentleman when we checked in. He was quite rude. Otherwise everyone else was excellent. The room was good, just a little on... More 

Was this review helpful? Yes
Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear traveler, Thank you for taking out the time to review your stay out our hotel. I am sorry that you encountered less than flawless service. I am however, glad that we were able to correct the issues you experienced. Thank you again and safe travels. More 

Florida City, Florida
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed April 13, 2015

Everything was nice but the room temperature wouldn't go below 72. I know for most people it is ok, but i sleep at 69. The first day was very tired and i thought may be i didn't set it right. The next day the same thing happened. The third evening , i mentioned it to the receptionist who just directed... More 

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Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Traveler, I do understand how not being able to adjust your in room thermostat would have been frustrating for you. I apologize that my Engineer was not able to assist you with this issue. I am relaying this information to our Engineering team, so that we can have this corrected in the future. Thank you for your feedback and... More 

Normal, Illinois
Contributor
19 reviews 19 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 7, 2015

This was my first time taking my family to this location and as always they continue to shine. Service was great and the facility was clean. Everything I want in a hotel. Grabbed some healthy oatmeal in the morning to go. Tasty but more than we needed.

Was this review helpful? Yes
Shandra S, Manager at Courtyard by Marriott Chicago O'Hare, responded to this review

Dear Jeff, Thank you for providing your feedback. I am very glad that you received the level of service that you have come to expect while stay with us. We appreciate your loyalty and look forward to your next trip to the area. More 

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