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Comfort Inn O'Hare

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2175 E. Touhy Ave., Des Plaines, IL 60018 (Formerly Days Inn)
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Comfort Inn O'Hare
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Comfort Inn O'Hare
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194 reviews from our community

Traveler rating
    47
    58
    48
    18
    23
See reviews for
37
43
20
60
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Comfort Inn O'Hare
See the most recent reviews
Cleveland, OH
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 8, 2014

We stayed here for one night, August 2nd, after flying into O'Hare and before driving back to Cleveland the next day. The hotel is convenient to the airport, and has a lot of food options about a mile up the road. The room was clean, but a bit dated, and the bed was very comfortable. It is supposedly a smoke-free... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you so much for your kind words of praise for our hotel. What a nice gesture on your part to take the time to let Tripadvisor know your enjoyed your stay with us so much you will return. I would also like to apologize for failing to exceed your expectations regarding the smoke odor in the room you occupied.... More 

Los Angeles, California
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed August 6, 2014

It's your typical run of the mill airport hotel. The rooms are fairly clean and plain. The location is a bit further away from O'Hare than I expected but atleast there's a hotel shuttle that will pick you up and take you there. The shuttle is quiet fast. Free wi-fi that works well and no big complaints from me about... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you so much for responding to Tripadvisor. And, thank you for taking the time to let us know about your dissatisfaction with our Front Desk personnel making a mistake on your booking and complimentary shuttle service appointment. Please be assured these issues have been raised with the General Manager and the Front Desk Manager and appropriate action has been... More 

Travelers are raving about these Des Plaines hotels

Marshalltown, Iowa
Contributor
20 reviews 20 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 3, 2014

We had been traveling for 27 days as used this as our layover before the final leg home. We appreciated the helpful staff, nice room and a nice hot breakfast fitting for a reasonable price for our stay. Thanks for the helpful shuttle drivers getting us to and from the airport in a timely fashion!

Was this review helpful? Yes
Fran P, Director of Sales at Comfort Inn O'Hare, responded to this review

WOW! On behalf of our hotel and staff, I would like to let you kno how delighted we were to see your kind words of praise for our hotel and staff on Tripadvisor. The nature of the hotel business requires long and demanding hours. Day or night, good service depends upon people willing to give their very best at all... More 

2 reviews
4 of 5 stars Reviewed July 28, 2014

I stayed at this Comfort Inn the night before I flew out of O'Hare. The lobby is nicely updated as are the rooms. The king bed I had was clean and comfy. There was a fridge and microwave. The hot breakfast was great! I had a nice stay at this hotel. The only drawback is there isn't much to walk... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

How delighted we were to read your kind words of praise for our hotel and staff. Thank you so much for taking the time to let Tripadvisor know you were pleased. We strive to make every stay for every guest a memorable one, that's why it is truly rewarding when a guest takes the time to comment on an enjoyable... More 

Baraboo, Wisconsin, Usa
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 27, 2014

Thanks to your staff for great service during our busy Herbalife Extravaganza Weekend. Clean rooms and very professional staff. Breakfast was ok, would like to see maybe hot items rotated so it's not the same thing every morning.

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for responding to Tripadvisor with such positive feedback! I have shared your commentthe s with my staff and they join me in thank you for your kind words. We take pride in our hotel and services we provide and we are so glad you enjoyed your stay. In regard to your comment about a change up of our... More 

Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 16, 2014

I stay here rather regularly and have posted decidedly critical reviews in the past....but my most recent stay noted some improvements. The parking lot in the back has been WAY upgraded and they finally stopped ripping you off for a $10 parking fee....what were they thinking??? The wall paper in some areas around the elevators shows some peeling....probably due to... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to let Tripadvisor know about your experience at our hotel. Allow me to apologize for the rreservation mix up. Be assured this issue has been raised with our Management Team and appropriate action has been taken. We do our best to excel in service at our hotel and prevent problems from recurring. It is... More 

RedDeer
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed June 24, 2014

this is an old motel with a bad face life, the air had been running in our room who knows how long?? but everything was wet. even the carpet. The bed was wet, the bathroom must have had a tub originally . they pulled it out put tile down and now its a shower, with tub taps and spout??

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to address your issues with our property with Tripadvisor. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our hotel. It is never our intention to jeopardize the comfort and convenience of our guests. I have shared your feedback with our General Manager and Maintenance Engineer to... More 

Jackson, Mississippi
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 15, 2014

Room was everything expected, I stay at Choice hotels 30 plus days a year. Good value for the price most times. My only complaint was the shuttle driver refused to drop me off at the Rosemont Blue line station and she was driving past it! Instead I had to deal with the crowds at O'Hare Field. I would stay again... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to review our property on Tripadvisor. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding stopping the shuttle at the Rosemont Blue Line station. Please be assured this issue has been raised woth our Management Team. Your willingness to share your opinion with us is genuinely appreciated.... More 

Senior Contributor
42 reviews 42 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 13, 2014

The shuttle comes every 30 minutes (you need to call), which is terrible if you manage to just miss it. Check-in was easy and the room was clean. The internet was adequate, although unsecured (no passwords needed). I'm not sure there was a business center here. The bathroom could probably use an upgrade with no shelves in the shower on... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Onbehalf of our hotel and staff, I'm writing to let you know how delighted we were to receive your kind words of praise for our hotel and staff. Very nice of you to take the time to post on Tripadvisor. Good service depends on people willing to give their very best at all times. That's why it's truly rewarding when... More 

Elgin, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 2, 2014

Perhaps unsafe as upon as after 6PM check in there were 5-6 police cars escorting people out of the hotel (in handcuffs). The "secured" parking lot may have had some working cameras but otherwise had no security. We decided it was too seedy to stay asked for a refund (never went past the lobby) and was told the Manager would... More 

Was this review helpful? Yes 1
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