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Comfort Inn O'Hare

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2175 E. Touhy Ave., Des Plaines, IL 60018 (Formerly Days Inn)
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Comfort Inn O'Hare
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Comfort Inn O'Hare
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209 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Comfort Inn O'Hare
See the most recent reviews
Cleveland, OH
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 2, 2015

We stayed here for two nights, 5/30-6/1. Check-in was a breeze, and our room was clean and comfortable. It's moderately priced, but the real selling point is its location. Very convenient to O'Hare, and the free shuttle service made it easy to take the Blue Line downtown. Upon our arrival back at the airport, we only had to wait about... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to fill out the Tripadvisor online survey with such positive feed back for our Comfort Inn O'Hare Hotel. I have shared your comments with my team, and they join me in thanking you for your kind words We do take pride in our hotel and the services we provide and we are so glad... More 

Toronto, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed May 29, 2015

Pros: > Generally good stay for close to Chicago > Great customer service, clean rooms, amenities, and all > One of the best fitness centres I have seen in any hotel/motel. Variety of free weights and combo machine, and cardio equipment. > Breakfast is super good, with hot scrambled eggs, sausage, crispy salty taters, waffles, pancakes, and the whole gamut.... More 

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to fill out the TripAdvisor online survey. We were delighted to receive your very nice comments regarding our hotel accommodations and the services we provide. I would also like to let you know that we are aware that the crowd situation at breakfast time can be a little overwhelming, however, we do not consistently... More 

Rochdale, England
Level Contributor
391 reviews
297 hotel reviews
common_n_hotel_reviews_1bd8 615 helpful votes
2 of 5 stars Reviewed May 26, 2015

We were put up here overnight when American Airlines cancelled our flight to Albuquerque. There is no facility to get an evening meal other than get a delivery from a nearby take-away, and neither is there a bar. The water to the bath took ages to get hot, the phone in the room had been locked by reception, and the... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to complete the Expedia online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I would like to let you know that it is our policy to lock a guest room phone if we do not have a... More 

Osceola, Indiana
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed May 22, 2015

My company arranged for my stay as they usually do. As standard procedure I know hotels will ask for my credit card to charge for incidentals. I received my bank statement to find that they charged my Credit Card for the stay instead of my company AND didn't even notify me. I can understand some level of noise and being... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to respond to Tripadvisor regarding your stay with us at Comfort Inn O'Hare. I am very sorry to hear about your difficulties regarding your credit card being charged and a phone ringing keeping you awake. To address the credit card charge, we would be more than happy to correct that for you if you... More 

Sheep Mtn, Alaska
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 5, 2015

This first visit will be followed by others for this traveler. I found a clean; non-dingy; pet friendly; comfortably furnished; airport-convenient (shuttle) hotel, staffed by pleasant, capable personnel. What more could you ask for? Breakfast? Yes, hot breakfast options and decent coffee.

Was this review helpful? Yes 2
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you so much for taking the time to complete the Tripadvisor online survey regarding your recent stay at our Comfort Inn O'Hare. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we try very diligently to improve the quality of... More 

Illinois
Level Contributor
89 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed April 25, 2015

Stayed here one night before a flight to Florida & my stay was ok. I booked through Park Sleep Fly & got a great rate for the timeframe I was going to be gone. The front desk staff was very nice & check-in was pretty quick. The hotel is pretty close to O'Hare & the shuttle service took less than... More 

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey regarding your recent stay at our Quality Inn Elk Grove Village. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our "paper thin walls". This is an issue that we cannot repair easily, however, I would like to suggest that the... More 

Stoughton, Wisconsin
Level Contributor
71 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed April 24, 2015

Stayed here because they had a deal on parking and a shuttle to O'Hare. Not much to crow about. The room was relatively clean, the employees nice enough etc. It's a typical Choice brand, on the high end of the low end of hotels at best. It's OK for a night but I wouldn't wnat to stay there for longer... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to complete the Tripadvisor online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2015 via mobile

What an absolutely wonderful stay. The Team was great from check in to check out. Parking was ample and easy access. A missing remote was replaced in minutes. Breakfast was excellent. Thanks for the great stay.

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to fill out the TripAdvisor online survey with such positive feedback! I have shared your comments with my staff and they join me in thanking you for your kind words. We do take pride in our hotel and the services we provide and we are so glad you enjoyed your stay with us. We... More 

CT
Level Contributor
218 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed April 21, 2015

This is an older hotel close to O'Hare airport and the Rosemont Stephens convention center. It has been extensively renovated and the rooms are generally pretty attractive. Excellent beds, quiet HVAC, fast Internet. Breakfast is better than most Choice hotels. Rooms are very clean. Front desk staff is very helpful, and they are very flexible about shuttle service. This is... More 

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we are constantly endeavoring to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again... More 

Princeton, New Jersey
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 19, 2015

We go to Chicago once a year for a trade show and have tried several places. I selected the Comfort Inn due to it's price and proximity to where we had to go. The room and hallways smelled of air freshener which wasn't pleasant but unfortunately it seems to be common in all hotels. The wifi was not very good... More 

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We truly enjoyed having you as our guest and do look forward... More 

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Prices are for 1 room, 2 adults
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