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All 10 Des Plaines hotels

Comfort Inn O'Hare

2.5 of 5 Hotel   |   2175 E. Touhy Ave., Des Plaines, IL 60018 (Formerly Days Inn)
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Comfort Inn O'Hare
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Ranked #5 of 10 hotels in Des Plaines
A recent review
4 of 5 stars reviewed 2 weeks ago
Bill A Saint Louis, Missouri
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116 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Saint Louis, Missouri
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent one night at the Comfort Inn-O'Hare. Very convenient location just off I-294. Older hotel, clean but in need of an update. Staff very friendly. Hot breakfast was standard for Comfort Inns. One negative - very small parking lot. One positive - my friend and I were attending a hockey game at the Allstate Arena in Rosemount - about 1.5... More

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Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you so much for taking the time to let Tripadvisor know you enjoyed your stay with us. I have shared your very kind positive feedback with my staff. You can be sure we will use your kind words to do everything possible to create an enjoyable experience for each of our guests. We do hope to see you again,... More

Remington, Indiana
Top Contributor
101 reviews 101 reviews
38 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 16, 2014

Stayed here for the first time in February 2014 during a snowstorm we parked our car and left it here and flew to California and picked it up to weeks later. The rooms were excellent and clean the breakfast was very good and everything that we got there we felt was very well worth the money. We highly recommend this... More

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Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the timne to comment via Tripadvisor with such positive feedback for our hotel and staff. I have shared your comments with my staff and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad to know you enjoyed your stay.... More

Rochester, Minnesota
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 15, 2014

We first stayed here, leaving Chicago in late evening via I-294. GPS was helpful as it takes a couple of loops to get there. In-bound on 294 this time, there is no exit at Touhy and access was trickier yet. It can be accessed from I-94, but I would stay in Arlington Heights instead. The hotel, itself, is a nice,... More

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Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

I am so sorry to know that you had access issues driving from I-294. Unfortunately that is a condition we have no control over. However, we are happy to know you enjoyed your stay with us. We would welcome the opportunity to provide you with the same pleasant accommostions and service any time our area would be convenient for you. More

Saratoga Springs, New York
Top Contributor
81 reviews 81 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 14, 2014 via mobile

Hotel is old. It was clean and the staff was very friendly. Our tub did not drain well while showering and the toilet didn't flush well either. Continental breakfast was decent just like all the other comfort inns. Pet friendly which was very nice.

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Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to comment on Tripadvisor regarding your recent stay with us. Allow me to apologize on behalf of our hotel for the faulty drain in the bathtub and the toilet that would not flush properly. I have share your feedback with our General Manager and our Maintenance Engineer to ensure we correct these issues immediately.... More

Harshaw, Wisconsin
Top Contributor
164 reviews 164 reviews
31 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed March 3, 2014

At this Comfort Inn you really can park, sleep and fly from O'Hare for the price of your hotel room. Free shuttle, decent hot breakfast, large rooms, and a really competent front desk staff - I watched them check in 8 guests in about 8 minutes. Awesome! When you are already a bit nervousness about you're flying experience, it is... More

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Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to comment on Tripadvisor with such positive feedback! I have shared your comments with our staff and they join me in thanking you for your kind words. It was our pleasure to have you as our guest and we would welcome the opportunity to be at your service any time you might be in... More

Leipsic, Ohio
1 review
1 of 5 stars Reviewed February 12, 2014

We paid for the Park and Fly option. The ride to the airport was great but when we returned they failed to come and get us even after I called to let them know we arrived and had a lost bag to deal with. I tried for approx. 45 min. to call the hotel and they did not pick up.... More

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Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to respond to Tripadvisor regarding your recent stay at our hotel. Allow me to apologize for failing to meet your expectations regarding our front desk staff. In their defense, I need to let you know that our phone lines were interrupted for a period of about 45 minutes and we did have an inordinate... More

Osaka, Japan
1 review
2 of 5 stars Reviewed January 24, 2014

We had to make an emergency stay here due to flight cancellations. The staff was amazing. Standard breakfast for Comfort Inn, which is to say good and as expected. Shuttle bus staff was extremely helpful! Everything overall pretty good. The complaint and reason I have 2 stars is that I booked the wrong location (Downers Grove and not Des Plaines... More

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Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to let us know via Tripadvisor of your pleasant experience regarding our staff and our hotel. Your kind words have been shared with our staff and they join me in thanking you. We take pride in our hotel and the services we provide and are so glad we could be of assistance. We do... More

Phoenix, Arizona
Top Contributor
405 reviews 405 reviews
98 hotel reviews
724 helpful votes 724 helpful votes
4 of 5 stars Reviewed January 20, 2014

I got stuck in Chicago due to a late flight arrival. American Airlines sent me to this place and I was very happy. They had a free shuttle from the airport (and back of course.) The driver was friendly but a bit chatty. The front desk staff was very nice. Yes, I expect this in the mid-west but it never... More

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you so much for taking the time to comment on your stay with us via Tripadvisor. I have share your comments with our staff and they join me in thanking you for your kind words of praise. We take pride in our hotel and the services we provide. We are so glad to know that you enjoyed your stay... More

Perth Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 16, 2014

Like a lot of others we were stranded overnight in Chicago due to the weather. US Airways kindly gave us a voucher to get a room at Comfort Inn at a reduced rate so we used it. Room was a good size but fairly dark inside. Beds were comfortable enough but the rooms have seen better years. The heater was... More

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Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

I would like to address the issues you had, while you were our guest..." the noisy heater and the small shuttle bus". The noisy heater has been repaired. The small shuttle bus, we can't repair, we can only add to our schedule, which of course we will do in the future. We accommodate many guests each evening and we do... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 15, 2014

I lived in this area for more than 20 years when this hotel was built. It used to be a very nice hotel and since moving from the area I have enjoyed staying here when I work in Chicago. I have stayed here dozens of times and have noticed a steady decline. The tv system is weak and snowy in... More

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for letting us know about your dissatisfaction with our maintenance and our recent parking fee. We know you were upset about the parking fee and did waive it for your stay. To address the maintenance....we are constantly doing our best to update and repair any issues we may have...it is true we had ceiling leaks when we had... More

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Additional Information about Comfort Inn O'Hare

Also Known As:
Comfort Inn o`Hare Hotel
Comfort Inn o`Hare Hotel Des Plaines
Comfort Inn o Hare
Comfort Inn Des Plaines
Des Plaines Comfort Inn
Address: 2175 E. Touhy Ave., Des Plaines, IL 60018 (Formerly Days Inn)
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #5 of 10 hotels in Des Plaines
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn O'Hare 2.5*
Reservation Options:
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