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All 10 Des Plaines hotels

Comfort Inn O'Hare

2.5 of 5 Hotel   |   2175 E. Touhy Ave., Des Plaines, IL 60018 (Formerly Days Inn)
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49%
Ranked #5 of 10 hotels in Des Plaines
A recent review
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  • Reviews (125)
  • Photos (7)
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125 people have reviewed this hotel

Traveler rating
    23
    35
    33
    16
    18
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21
26
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36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I stay here rather regularly and have posted decidedly critical reviews in the past....but my most recent stay noted some improvements. The parking lot in the back has been WAY upgraded and they finally stopped ripping you off for a $10 parking fee....what were they thinking??? The wall paper in some areas around the elevators shows some peeling....probably due to... More

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to let Tripadvisor know about your experience at our hotel. Allow me to apologize for the rreservation mix up. Be assured this issue has been raised with our Management Team and appropriate action has been taken. We do our best to excel in service at our hotel and prevent problems from recurring. It is... More

RedDeer
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

this is an old motel with a bad face life, the air had been running in our room who knows how long?? but everything was wet. even the carpet. The bed was wet, the bathroom must have had a tub originally . they pulled it out put tile down and now its a shower, with tub taps and spout??

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to address your issues with our property with Tripadvisor. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our hotel. It is never our intention to jeopardize the comfort and convenience of our guests. I have shared your feedback with our General Manager and Maintenance Engineer to... More

Jackson, Mississippi
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 15, 2014

Room was everything expected, I stay at Choice hotels 30 plus days a year. Good value for the price most times. My only complaint was the shuttle driver refused to drop me off at the Rosemont Blue line station and she was driving past it! Instead I had to deal with the crowds at O'Hare Field. I would stay again... More

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to review our property on Tripadvisor. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding stopping the shuttle at the Rosemont Blue Line station. Please be assured this issue has been raised woth our Management Team. Your willingness to share your opinion with us is genuinely appreciated.... More

Senior Contributor
30 reviews 30 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 13, 2014

The shuttle comes every 30 minutes (you need to call), which is terrible if you manage to just miss it. Check-in was easy and the room was clean. The internet was adequate, although unsecured (no passwords needed). I'm not sure there was a business center here. The bathroom could probably use an upgrade with no shelves in the shower on... More

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Onbehalf of our hotel and staff, I'm writing to let you know how delighted we were to receive your kind words of praise for our hotel and staff. Very nice of you to take the time to post on Tripadvisor. Good service depends on people willing to give their very best at all times. That's why it's truly rewarding when... More

Elgin, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 2, 2014

Perhaps unsafe as upon as after 6PM check in there were 5-6 police cars escorting people out of the hotel (in handcuffs). The "secured" parking lot may have had some working cameras but otherwise had no security. We decided it was too seedy to stay asked for a refund (never went past the lobby) and was told the Manager would... More

Was this review helpful? Yes 1
Middletown, New Jersey
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 28, 2014

Flight cancellation forced my overpriced overnight here. Only redeeming feature was free shuttle from the airport. Not within walking distance of anything except one restaurant with bad food. So when you're stuck here, you are really stuck

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to respond to Tripadvisor regarding your recent stay at Comfort Inn O'Hare. Allow me to apologize on behalf of our hotel and staff for failing to meet your expectations regarding nearby restaurants, I have shared your feeback with our General Manager and our Front Desk Manager to ensure we handle this type of situation... More

Draper, Utah
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 28, 2014

My flights were delayed through ORD and I had to quickly find a hotel to stay at overnight. After finally finding the shuttle bays at the airport, I took the shuttle to the hotel. The driver exhibited moderate road rage, at one point speeding to catch up with a driver to yell at him through the window. The hotel had... More

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to let TripAdvisor know about your recent stay at Comfor Inn O'Hare. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your unsatisfactory experience does not represent the level of service we strive to provide. Please accept our heartfelt apology for the discomfort you experienced. Please... More

Saint Louis, Missouri
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 7, 2014

Spent one night at the Comfort Inn-O'Hare. Very convenient location just off I-294. Older hotel, clean but in need of an update. Staff very friendly. Hot breakfast was standard for Comfort Inns. One negative - very small parking lot. One positive - my friend and I were attending a hockey game at the Allstate Arena in Rosemount - about 1.5... More

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you so much for taking the time to let Tripadvisor know you enjoyed your stay with us. I have shared your very kind positive feedback with my staff. You can be sure we will use your kind words to do everything possible to create an enjoyable experience for each of our guests. We do hope to see you again,... More

Remington, Indiana
Top Contributor
103 reviews 103 reviews
39 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 16, 2014

Stayed here for the first time in February 2014 during a snowstorm we parked our car and left it here and flew to California and picked it up to weeks later. The rooms were excellent and clean the breakfast was very good and everything that we got there we felt was very well worth the money. We highly recommend this... More

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the timne to comment via Tripadvisor with such positive feedback for our hotel and staff. I have shared your comments with my staff and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad to know you enjoyed your stay.... More

Rochester, Minnesota
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 15, 2014

We first stayed here, leaving Chicago in late evening via I-294. GPS was helpful as it takes a couple of loops to get there. In-bound on 294 this time, there is no exit at Touhy and access was trickier yet. It can be accessed from I-94, but I would stay in Arlington Heights instead. The hotel, itself, is a nice,... More

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

I am so sorry to know that you had access issues driving from I-294. Unfortunately that is a condition we have no control over. However, we are happy to know you enjoyed your stay with us. We would welcome the opportunity to provide you with the same pleasant accommostions and service any time our area would be convenient for you. More

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Additional Information about Comfort Inn O'Hare

Address: 2175 E. Touhy Ave., Des Plaines, IL 60018 (Formerly Days Inn)
Phone Number:
Location: United States > Illinois > Des Plaines
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn O'Hare 2.5*
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Also Known As:
Comfort Inn o`Hare Hotel Des Plaines
Comfort Inn Des Plaines
Des Plaines Comfort Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Class
Number of rooms
145

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