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Comfort Inn O'Hare

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2175 E. Touhy Ave., Des Plaines, IL 60018 (Formerly Days Inn)
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1 room 1 guest
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217 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Duluth, Minnesota
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

I cannot say enough good things about this hotel. We chose this hotel based on location and price from Expedia.com. We were in town for the Wizard World convention and stayed 4 nights. Our plane arrived early in the morning and the front desk and housekeeping were very accommodating in letting us check in a little early, which was very... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you so much for taking the time to fill out the Expedia survey regarding your recent stay with us at Comfort Inn O'Hare with such wonderful feedback! I have shared your comments with our entire team and they do join me in thanking you for your kind words. We do take pride in our hotel and the services we... More 

Marion, Iowa
1 review
5 of 5 stars Reviewed 6 days ago NEW

I rarely write reviews, but staying her I felt compelled to do so. I am a chef/restaurant manager and have worked in the hotel business, so I'm very customer service oriented and appreciate when I receive it. My family and I stayed here for 3 nights. We were visiting Chicago and opted to stay by O'Hare and take the El... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you so much for taking the time to fill out the TripAdvisor survey with such nice feedback! I have shared your kind comments with our team and they do join me in thanking you for your kind words. I would also like to address your concerns regarding a few issues....there is no soap ledge in the bath surround because... More 

Phoenix, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

For me the most important thing about a hotel is cleanliness and this place passed with flying colors; EVERYTHING was clean from the lobby to the elevators to the room. The (satellite) TV had more channels than most hotels I've stayed in the area. The shuttle to the airport runs twice per hour which is nice. On the downside, parking... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our Comfort Inn O'Hare. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we try very diligently to continuously improve the quality of our services... More 

Medellin, Colombia
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is near to the airport, and it is probably the only advantage of it. The breakfast was a bit lower than average. The rooms were ok, but the wifi was truly terrible. The service was ok, and probably the woman helping with the breakfast was truly commited to give a good service.

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our Comfort Inn Hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding out wifi connections on your recent visit with us. I have shared your feedback with our General Manager and he let me know that... More 

Cave Creek, Arizona
1 review
1 of 5 stars Reviewed 3 weeks ago

I booked a room for 4 days through Expedia. After 2 days i no longer wanted to stay this comfort Inn. So I called the front desk and told them that i would like to check out 2 days early and they told me that i still had to pay for the remaining 2 days even though i was leaving.... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your 2 day early check out. I would like to let you Know first of all, I think this situation could have been avoided had you contact our front desk and let them know the elevator noise was a nuisance for you, we would... More 

Travelers are raving about these Des Plaines hotels

Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel staff was very friendly and helpful. The room was clean with a fridge and microwave and the hotel is close to the airport. It is also close to the corner of Touhy and 294, with loud traffic if you're not used to that sort of noise. We booked 3 nights for a long weekend and had difficulty finding a... More 

Was this review helpful? Yes 1
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to review our property. Feedback like yours helps us to see what areas we are doing well in, and also highlights what areas can use improvement. I am very sorry to hear of the difficulties you had parking in our lot. Please know that we are aware this is challenging dilemma for our guests... More 

Atlanta, Georgia
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed here for one night to be near a family function. Not a horrible hotel for this price range, just a bit tired and dirty. The shower in our room had unfinished ceiling work and the corners were grungy. The breakfast was typical chain hotel fare, and very crowded. If you can, stay at one of the nicer hotels... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to advise TripAdvisor of your recent stay at our hotel.\Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our "dated" hotel on your recent visit. I am happy to let you know that our hotel is scheduled for complete renovation and will be better than new when... More 

Decatur, Illinois
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked a Park/Sleep/Fly deal. I arrived at 8:30 PM and got the last spot in the parking lot. Hopefully I really was the last one to arrive. When I came back from vacation, the parking lot was full again at 8:30 PM when I left. The room is quiet considering it's so close to the airport. The bathroom is... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you so much for taking the time to review our property on TripAdvisor. I have share your comments with our team and they join me in thanking you for your kind words. We do take pride in our hotel and the services we provide and we are very glad to know you enjoyed your stay with us. As to... More 

Chicago, Illinois
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 22, 2015

The location of this hotel is probably it's best feature. It's not far from the Rosemont Blue Line stop, which allows for access into the heart of Chicago. There is also a free shuttle from this airport to O'Hare. This hotel has been renovated recently, but the room still kind of had a faint mildewy smell to it. The room... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to complete the TripAdvisor online survey regarding your recent stay with us at Comfort Inn O'Hare. Allow me to apologize on behalf of our hotel for failing to meet your expectations. Regarding our slow Wi-Fi, we do agree we have an issue the slow WiFi and we are diligently interviewing several Internet Providers to... More 

Las Cruces, NM
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed July 21, 2015

We've spent 4 days here, visiting relatives and doing some shopping. Unfortunately, our plane doesn't leave until late afternoon but the hotel won't extend our stay until 1 PM unless we pay $70. Bad business. Especially when it isn't full. It isn't on the main drag. When I mentioned Trip Advisor to the person at the desk, and a possible... More 

Was this review helpful? Yes
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this review

Thank you for taking the time to review our property. I would like to clarify the late check out charge. Yes, we do charge a late check out fee, . This is a general hotel industry policy. We do need the time to ensure all of our rooms are cleaned for the incoming guests, The late check out fee allows... More 

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