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Extended Stay America - Chicago - O'Hare - South

2.5 of 5 1207 E Touhy Ave., Des Plaines, IL 60018 (Formerly Extended Stay Deluxe - Chicago - O'Hare)
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Extended Stay America - Chicago - O'Hare - South
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Extended Stay America - Chicago - O'Hare - South
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55 reviews from our community

Traveler rating
    20
    10
    7
    8
    10
See reviews for
9
11
10
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Chicago - O'Hare - South
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Haifa, Israel
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 15, 2013 via mobile

Arrived at 11am and asked to check in after a 14 trip the girl (Angela) in the lobby was not nice and told me without even checking that you cannot check in before three pm... Stayed for one night in a king size bedroom which was clean, the "breakfast" is muffins and apples was lame.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review

Thank you for taking the time to write a review of your stay. I am pleased to read your remarks about our clean king size bedroom. However, I am very sorry that your check-in process was not efficient especially after your 14-hour trip. I have reviewed your comments with my staff , and we will take proper action to make... More 

Chicago, Illinois
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

What makes the place really nice is their staff. These are people who listen to you and and get things done the best way. I cant remember all of their names, but each one of them had done their part to keep things going. Am sure most of you know the good things of any hotel, but even when there... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff provided you with exceptional and accommodating service during your stay. I will be sure to advise our staff of your wonderful compliments of their service. Also, I am happy to hear that you found your room... More 

Oak Creek, Wisconsin
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 30, 2013 via mobile

I picked this place for park n fly for 4 nights. I drove from Milwaukee 4am to catch the 5am shuttle. I asked for bathroom n I am being told that there is no public bathroom. If I want to use one I have to drive to nearest gas station. Seriously where am I? In 3rd world

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review

Your review for our hotel was recently brought to my attention. I am very sorry for your experience. We can understand after the drive from Milwaukee how frustrated you must have been. Unfortunately, a public washroom was not included when our site was constructed. Still, I am sending your valuable feedback to our corporate offices so they are aware of... More 

Miami, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 30, 2013

Great Staff Ms Mendez,Angela,Aziza and Andy make 3 star place a 4 star plus home !. Location Location Rosemont,O'hare 5 minutes, 20 minutes to downtown or the cubs. nice and easy super transportation hub. price 5 $tar$. we live in Florida and work in Chicago we spend 20 days every month here. Try it, you will love it. With Regards... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review

Julio - The staff and I read your review, and would like to thank you for writing such positive things about the hotel and our staff, especially Angela, Aziza and Andy. As well, I am glad that you like our hotel's location. Thank you again for your kind words. The staff and I look forward to offering you a comfortable... More 

Moscow, Russia
1 review
5 of 5 stars Reviewed July 16, 2013

I stayed at this location this past weekend and it was great. They were able to accomodate us with 6 rooms for our group of people and we were all very comfortable. What made this hotel a truly great stay was the service from the staff. Raymond was super and accomodated us with every request and was very polite as... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review

Maria - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your hotel stay as well as the service you received from the staff, especially Raymond. I am pleased to know that he made your entire group's stay more comfortable. Thank you again... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed July 9, 2013

Where do I even begin. I was looking for a place to stay while I looked for an apartment in the city. I came across this hotel and was highly impressed with the rooms. It had everything I needed from a comfy bed, full kitchen, living room, full bathroom, free basic internet, grab n go breakfast and awesome price to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review

Thank you for taking the time to write a review of your recent stay. The team and I appreciate your raving and encouraging remarks. I am glad to read that you were pleased with the room and all the amenities the hotel had to offer. I am also happy you were able to use our hotel shuttle and were able... More 

1 review
5 of 5 stars Reviewed June 16, 2013

I would like to point out the outstanding service I received during my stay here, provided by Andy and Aiza. All the rooms are conftable and free breakfast something that makes this place the best option for a business trip. Free shuttle to the airport makes easy the way to work very nice for those people who does not have... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review

The feedback provided in your review is much appreciated. Thank you for the kind comments about the outstanding service you received and all of the amenities our hotel has to offer. We hope we have the opportunity to see you again in the future. More 

Falls Church, Virginia
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 23, 2013

First the cons . I was back in the US after a while , so wanted a Airport pickup help . When I called up , they were not at all helpful . There are slots for pick up and for a new person in city , it was a big hassle . So I had to book a cab... More 

Was this review helpful? Yes 1
Des Plaines, Illinois
1 review
4 of 5 stars Reviewed May 21, 2013

Stayed in a renovated room, the furniture and bed are top notch, the kitchen gets the job done. Staying next to the airport you would expect noise, but the noise was very little. Taking the complimentary van to the airport terminal was a nice bonus as we made a reservation for 4pm showed up at 4:05pm and the van waited... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - O'Hare - South, responded to this review

Brian - Thank You for taking the time to write a review of your stay. I am pleased to read the remarks about our friendly staff. As well, I am so glad that the entire team was able to make your stay with us as comfortable as possible. We truly enjoyed having you visit! Your feedback is very important to... More 

Texarkana, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 14, 2013

I am staying in this hotel from past 4months. I travel every week on business purpose and stay in this hotel. Every week there is one or other problem( Air conditioner doesn't work, Sink doesn't drain, Bathroom pit doesn't drain, Door doesn't have proper lock, Last week i saw a big insect in the room- I was so scared). The... More 

Was this review helpful? Yes 2
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Additional Information about Extended Stay America - Chicago - O'Hare - South

Address: 1207 E Touhy Ave., Des Plaines, IL 60018 (Formerly Extended Stay Deluxe - Chicago - O'Hare)
Phone Number:
Location: United States > Illinois > Des Plaines
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Chicago - O'Hare - South 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Extended Stay Des Plaines
Des Plaines Extended Stay

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