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Extended Stay America - Chicago O’Hare - Allstate Arena

2.5 of 5
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1207 E Touhy Ave., Des Plaines, IL 60018 (Formerly Extended Stay Deluxe - Chicago - O'Hare)
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1 room 1 adult
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Extended Stay America - Chicago O’Hare - Allstate Arena
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64 Reviews from our TripAdvisor Community

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Des Plaines, Illinois
1 review
5 of 5 stars Reviewed December 23, 2015

I have been staying at this hotel for 4 months now. The staff including the GM are the utmost professional. The rooms are clean and the hotel is very quiet. I can't say enough good things about the staff here, they are all wonderful, from the cleaning staff to the front desk to the GM. I HIGHLY recommend this hotel... More 

Helpful?
Thank ordbernie
Chicago, Illinois
1 review
4 of 5 stars Reviewed November 18, 2015

The staff is friendly and courteous. All the amenities you need to be comfortable. Clean rooms and quiet. If you are travelling in or out of O'hare - the shuttle service is super convenient with shuttles leaving on the hour.

Helpful?
Thank J K
Cincinnati, Ohio
1 review
4 of 5 stars Reviewed November 9, 2015

As a frequent visitor to this location, I have noticed improvements that that were not present during my stay. No. 1, the shuttle runs on time now and more frequently than before. No. 2, the breakfast entrees now include more choices, and lastly the hotel is cleaner than before. I do believe the change in management has had a lot... More 

Helpful?
Thank ian m
Tucson
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 2, 2015

We were picked up in a shabby van at the airport which should have been our first clue that this was not going to be a good experience. In checking in, we noticed some pretty shady people hanging out in the lobby, including one woman who was also picked up at the airport with us but without a suitcase. This... More 

Helpful?
1 Thank CarolSTucson
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Thank you for taking the time to write to us about your experience here at our hotel. We strive to provide our guests with the comforts of home, and I am disappointed to hear that your stay did not meet our company’s high standards. I discussed your comments with our team, and we are going to make sure we are... More 

Chicago, Illinois
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 10, 2015

Although you couldn't tell from the nice exterior fascade, this hotel makes the Bates Motel look like the Ritz Carlton. I needed to stay one night close to O'Hare for an early morning flight, and this hotel offered the best deal in town at $90 and was one of the few hotels in the area that had availability. With a... More 

Helpful?
4 Thank Kib0Sanchez
Grand Prairie, Texas
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 13, 2015

Okay, first let me say that there are two Extended Stays there, and people may not understand that or may get them confused. I actually stayed at both. This one is a four story building, the kitchenettes have ovens, and there is a breakfast area downstairs. Andy checked us in, but the first room was not clean. And, what do... More 

Helpful?
Thank Dawnell H
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

I appreciate you taking the time to write a review of your experience with us. I'm thrilled that our staff was able to find a solution to the problem upon check-in. Our front desk is well trained to handle these issues and some solutions are based on availability for the evening, which is why he was able to upgrade you.... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 13, 2015

What a terrible night it was! Piss poor service,as the staff were very rude.The neighbors were fighting the entire night. No smoking signs all over but still room was very stuffy as someone smoked in there. We waited too long till they found our names in their system. Not to mention, that the towels were very rough and worn out.... More 

Helpful?
3 Thank Steve D
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the customer service you received as well as the cleanliness issues you experienced during your stay. On behalf of the staff, I apologize if they came across as rude. That sort of behavior is unacceptable and will... More 

Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed March 7, 2015

Picked this hotel for low price but reliable reputation. Room was worn and very basic (e.g., scratchy sheets, tiny rough towels). But clean, safe and good location if need to be near O'Hare. Decent space and kitchenette in the corner. Quiet. Nothing wrong with the stay -- just get what you pay for.

Helpful?
3 Thank onepassionatemother
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the sheets and towels in your room is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will continue to work towards providing quality amenities moving forward. The staff and I appreciate your... More 

NEW york
Level Contributor
106 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed January 27, 2015 via mobile

No amenities whatsoever. Dirty rooms I didn't like it at all. Couldn't walk to anything at all. Kinda of a shady neighborhood for me. Wish I'd have researched it a little better beforehand. I won't ever go back.

Helpful?
3 Thank Orie C
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Orie - Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. To uphold our company's high standards, we will better prepare for our guests moving forward. I have addressed the issue with... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 6, 2015

What was suppose to be a simple place to stay between the airport and the office turned into a very disappointing but insightful stay. I am not one to bill for a super expensive hotel when the work I do has me in the office long hours and does not provide time for going to restaurants every night. On a... More 

Helpful?
1 Thank Joe I
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