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All 10 Des Plaines hotels

Hilton Garden Inn Chicago O'Hare Airport

3.0 of 5 Hotel   |   2930 South River Road, Des Plaines, IL 60018
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97%
Ranked #1 of 10 hotels in Des Plaines
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
Linda C Atlanta, United States
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546 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Maine
Top Contributor
250 reviews 250 reviews
45 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

What a shocking disappointment to have such dismal “check in service” during a recent late night when the weather had forced many air passengers to seek rooms at this hotel. We did not need to hear in a loud voice from the check in clerk that the rooms were of a certain price range. How horribly rude! A very disappointing... More

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Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Dear DRRIGBY, Thank you for taking the time to share your experience with us on our TripAdvisor page. We appreciate your feedback! I was disappointed to see that you had a poor experience with us, especially after a long day of delayed and cancelled flights. I have used your comments and shared them with the team to better coach them... More

Atlanta, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

We had 15 people in our group who all stayed at this HGI. The staff were friendly and helpful, the rooms were comfortable and quiet even though we were near the airport. Rosemont Mall is nearby, and lots of other good places to eat, and they have a nice pool and fitness area. I have stayed there several times and... More

Review collected in partnership with Hilton Garden Inn

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Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Dear Linda C, Thanks for your TripAdvisor review! Welcome to our page. We appreciate your business and your loyalty to our property with your corporate group. I look forward to welcoming you back in the future. Thanks for staying with us, have a great day! Dan Garcia Assistant General Manager More

Memphis, TN
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I've stayed at this hotel 5 times this year and am STILL as impressed as I was in my first review. It impresses me that the manager of this hotel is able to find or teach or hire such customer service minded employees. Everyone is so nice and polite and helpful. I highly recommend this hotel.

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Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Dear Tad S, Thank you again for writing a second review on our TripAdvisor page! Your feedback is always appreciated. We appreciate your loyalty to our hotel, please feel free to contact me directly if I can ever be of any personal assistance to you. Have a great day! Dan Garcia Assistant General Manager Hilton Garden Inn O'Hare 2930 S.... More

Grand Rapids, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel as a pre-stay before our cruise and it was excellent. We really enjoyed the hot tub in the room. We left our car in the hotel parking lot for 6 days and all was well when we returned. The shuttle took us to the airport and was readily available when we returned from our cruise.... More

Review collected in partnership with Hilton Garden Inn

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Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Dear Melvin S, We appreciate you staying with us! I hope you enjoyed your complimentary upgrade to our King Size Whirlpool bedroom. Thanks for sharing your dance with us! I look forward to welcoming you back on June 20th. Dan Garcia Assistant General Manager Hilton Garden Inn O'Hare 2930 S. River Rd. Des Plaines, IL 60018 847-296-8900 More

Dallas, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

These guys are amazing and their customer service is outstanding! I stay here monthly and will continue to do so because of the staff! Rooms are clean, Price is great, food is good, snacks are fun, thankful for the shuttle, staff is awesome!

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Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Dear Mevv, Thank you for taking the time to respond to our on-line survey. We appreciate your feedback! I will be more than happy to share your comments with the rest of our team. We appreciate your loyalty to our hotel and look forward to welcoming you back in the near future. Thank you again for staying with us. If... More

Houma, United States
1 review
3 of 5 stars Reviewed 1 week ago

Accomodations was as expected for this type hotel, however as a chain hotel, I would have expected they would honor the rate from another Hilton in the area that was closer to business location, they would not.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Dear Carl M, Thank you for taking the time to write a response on our TripAdvisor page. I'm glad you enjoyed your accommodations at our hotel. I sincerely apologize that we were not able to match the rate for another Hilton in the area. Our rates are competitive with other hotels based on the type of services we provide. Nonetheless,... More

Seattle, WA
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was traveling with my daughter to look at colleges. We were arriving late and decided to stay near O'Hare before driving to South Bend the next day. Of course, staying by an airport is always iffy, right? Fortunately, we chose to stay at the Hilton Garden Inn in Des Plaines. We were renting a car, and the hotel was... More

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Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Dear cyclopsina, I'm very happy to hear the positive details about your experience with your daughter at our hotel! I appreciate you sharing your feedback with us, I will be sure to share it with the rest of the team. Hopefully we can welcome you back in the near future for some more Giordano's and another great stay. Please feel... More

Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hubby and I picked this room to chill in the whirlpool room. The actual tub was a little on the smaller side, but the two of us fit fine. Room was huge (we had the ADA room for some reason). A mini fridge and microwave is always mice. Check-in was a breeze. Parking was free. My only complaint is I'm... More

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Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Dear pizziehl, I'm glad you had the opportunity to take advantage of our Bed and Breakfast package, it's definitely a great value! I apologize that you couldn't sleep well due to the light switch in the room. I can empathize with you as I am a light sleeper as well. In the past, previous guests who have had similar complaints... More

Madison, WI
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am a VERY loyal Hilton Honors Diamond member but avoid Hilton Garden Inns at all costs. They are beautiful properties with helpful staff and excellent breakfasts but several years ago they replaced their beds with what I can only imagine are the beds that people who are sent to h&$@ have to sleep on for eternity. They're supposed to... More

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Daniel_L_Garcia, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Dear WiWeezie, Thank you for taking the time to post a review on our Tripadvisor Page. We appreciate your feedback! I was very disappointed to see that you have had poor previous experiences with the Garden Sleep System in Hilton Garden Inn properties. Based on your review, it seems as if you are currently still checked into our hotel. If... More

Madison, Wisconsin
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Garden Inn prior to flying out of Ohare for a week long vacation. The service was wonderful and fast, the pool was a clean and fun, and our room was spotless and very comfortable. The shuttles ran on time and we were picked up within ten minutes of calling once we arrived at Ohare upon returning.... More

Was this review helpful? Yes
Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Dear MProut0712, Thank you for choosing our hotel for your park and fly needs. I'm glad that you had an enjoyable stay and were able to take full advantage of our shuttle service. I will be more than happy to share your comments with the rest of our team. We appreciate your loyalty to our hotel and look forward to... More

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Additional Information about Hilton Garden Inn Chicago O'Hare Airport

Also Known As:
Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
Hilton Garden Inn Chicago o`Hare Airport Hotel
Hilton Garden Inn Des Plaines
Hilton Des Plaines
Des Plaines Hilton
Address: 2930 South River Road, Des Plaines, IL 60018
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 hotels in Des Plaines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago O'Hare Airport 3*
Official Description (provided by the hotel):
The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more   less 
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