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Hilton Garden Inn Chicago O'Hare Airport

Certificate of Excellence
3.0 of 5
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2930 South River Road, Des Plaines, IL 60018
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Bed N' Breakfast
Hilton Garden Inn Chicago O'Hare Airport
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Ranked #1 of 10 Hotels in Des Plaines
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Julie H Seattle, United States
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820 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Seattle, United States
1 review
5 of 5 stars Reviewed 1 week ago

Came to town for work conference but stayed 2 extra days for family getaway. Kids' splash pool a huge plus. Restaurant staff, particularly at breakfast, were exceptionally helpful and friendly. Excellent soundproofing in room so long as window was shut. Solidly good experience at this hotel. Beds were fine, just a lot firmer/springier than mine (no pillow-top).

Review collected in partnership with Hilton Garden Inn

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Isabel V, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Julie H. Thank you for taking the time to tell us about your experience via TripAdvisor. I am very glad that our staff, particularly our restaurant staff, went above and beyond for you. I will definitely forward your message to the rest of the team to commend them on a job well done. I apologize about the texture of the... More 

Concord, CA
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here while visiting family over a four night period. This is a great place to stay that's very close to Ohare. But there are no fees for parking we didn't use the Wifi while there so I couldn't tell about that. We arrived very late at night and found the place very easy to get to from the... More 

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Isabel V, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

hustoncs, I am very pleased to hear that you enjoyed your stay at the Hilton Garden Inn O'Hare. We appreciate your loyalty to our brand, and we hope we get the pleasure of welcoming you back in the future. If you ever need assistance with a future reservation, please do not hesitate to contact me directly at (847) 296-8900. Warmest... More 

Diamond Bar, California
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Our family came to Chicago for vacation and stayed here for 6 nights. We love to be Hilton Honors members. Always love to stay at Hilton Garden Inn brand. Very comfortable stay in the hotel. Nice breakfast buffet and wonderful service (except for one morning that a waitress tried putting the three of us in a very small table and... More 

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Isabel V, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

ksjlrs, Thank you for taking the time to tell us about experience at the Hilton Garden Inn O'Hare. We appreciate your business. I would like to personally apologize for the service you received at the restaurant. It is not like us to provide poor service. That is very unacceptable, and I would love for you to call either myself or... More 

florida
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We had an early flight out of Chicago and this was exactly what we needed! We don't mind sleeping in a full size bed ,it was comfortable , clean...and just a few minutes walk to our terminal! My only complaint was the restaurant down stairs 9.50 for a carona? Kinda pricey! But if you want to get yo the airport... More 

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Isabel V, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

mnstravel, Thank you for taking the time to tell us about your experience at our property. We appreciate all feedback we receive from our guests as learning tools. I am glad that everything went smoothly and that we were a convenient choice! Thank you for staying with us, and I hope you have a wonderful day. Warmest Regards, Isabel V. More 

1 review
5 of 5 stars Reviewed 1 week ago

Hotel was clean, and staff friendly, food and bar great location and shuttle was very prompt. Business center well equipped. Would stay again every time I am in Chicago. Recommend this for both personal and business use.

Review collected in partnership with Hilton Garden Inn

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Isabel V, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

joannc980, Thank you for taking the time to tell us about your recent stay via TripAdvisor. We appreciate all comments we receive from our guests to ensure our service quality. I am glad that you enjoyed your stay with us, and look forward to any future stays you may have. Warmest Regards, Isabel V. More 

Allegan, Michigan
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I am a died in the wool Marriott fan. On a recent trip to Chicagoland for my class reunion, I stayed at the Hilton Garden in Des Plaines. The rooms were comfortable, wonderfully appointed and the rates were quite reasonable. my eyes were opened to a new chain.

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Isabel V, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Chicagofire2265, Thank you so much for staying at the Hilton Garden Inn during you recent visit. I am very glad that our property really impressed you, We take pride in ensuring our guests have every thing they need to have an excellent stay. We hope you continue to stay at Hilton properties, and look forward to welcoming you back at... More 

Detroit, Michigan, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I was disappointed to learn the hotel raised the room rate due to a conference being held there. There was also only paper cups for drinking. No glass at all, and no sitting area. I expect more for over $200 a night.

Review collected in partnership with Hilton Garden Inn

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Isabel V, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Pamela C, Thank you for taking the to tell us about your experience at the Hilton Garden Inn O'Hare. I am sincerely sorry you were disappointed in our rates. Our rates do often fluctuate very often due to the season as well as events within the area. I also apologize that there weren't any glass cups in your room. You... More 

Providence, Rhode Island
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel frequently to the Chicago area and routinely stay at this property. There is a sense of pride that resonates through the excellent guest service each team member provides! In particular, Gloria, (Front Desk Associate) consistently goes above and beyond to ensure my stay is enjoyable (even with all my special requests and quirks!). The property is very clean... More 

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Isabel V, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

JayInProvRI, Firstly, I would like to thank you for your complete loyalty to our Hilton Garden Inn. We appreciate your business and look forward to welcoming you back each and every time. I am very pleased to hear that our guest service is excellent. Gloria is great at making sure all of our guests are completely satisfied with their stay.... More 

Chicago, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Good hotel in Rosemont where my client is located, very close to the airport. Very helpful staff. Close to entertainment district and Casino with many restaurants and bars to choose from for dinner and lunch.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Isabel V, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Michael B, Thank you for taking the time to tell us about your stay at the Hilton Garden Inn O'Hare. I am pleased the read that your stay went well. I'm glad that our proximity to the Rosemont area is a big factor on why you chose our property. Thank you for staying with us, and I look forward to... More 

Carlsbad, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Clean hotel with very good free internet. Our room was very quiet, which was nice since we were under the flight path of O'Hare airport. Great location. Ample, free parking is a plus. Very good value overall.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Isabel V, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review

Gregg Alan J, I would like to thank you for staying with us. It was our pleasure ensuring you had a wonderful stay. I am very glad to see that our amenities were all valuable to you during your stay with us. I am glad the noise of the airport was nonexistent. It is our number one goal to make... More 

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