We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 10 Des Plaines hotels

BEST WESTERN Des Plaines Inn

2.0 of 5 Hotel   |   1231 Lee Street, Des Plaines, IL 60018
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Save up to 20%
BEST WESTERN Des Plaines Inn
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added BEST WESTERN Des Plaines Inn to your Saves list
Ranked #4 of 10 Hotels in Des Plaines
A recent review
5 of 5 stars reviewed 1 week ago
SandyMurillo
Write a Review

161 reviews from our community

Traveler rating
    53
    48
    34
    8
    18
See reviews for
41
38
12
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (161)
  • Mar-May only
    (34)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (30)
All months
1 review
2 of 5 stars Reviewed 1 week ago

I Can not believe this hotel meets BW standards I cannot comment on amminities for there wern't any. The towel were old and raggity and there was not a bar of soap in the room. /The mattress was poor and it has taken me two days to get rid of my back ache

Review collected in partnership with Best Western

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, We are sorry that we could not fulfill your requirements. We have one of the top quality mattresses in our rooms and they are about two years old. We have adopted the ''green initiative'' in our hotel and we have set up soap, shampoo, and conditioner dispensers. We also provide a face bar soap in our bath vanity.... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I had a wonderful experience and the hotel manager, Selma was very helpful and was on point with customer service. My room was clean and I always had clean towels. I will definetely come back to this fabulous hotel.

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, We would like to thank your for your positive feedback. We definitely hope to see you in the near future. More

Thunder Bay
Top Contributor
73 reviews 73 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

My title might be misleading but this hotel was ok at best. The swimming pool is not inviting and this hotel provides service to train workers and other servicemen in the city. Some general cleaning would do the hotel some good. Wiping down the elevator, raking up leaves and picking beer cans off the parking lot. Rooms were clean for... More

Review collected in partnership with Best Western

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear, Guest We would like to thank you for expressing your comments during your stay. We will definitely fix the points you have stated. We encourage you to give us another opportunity to make your stay better. More

Jacksonville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Good food, great staff, enjoyed my stay.. Plenty of parking, well light at night. Location is great to access I-294 and O'Hara airport. Check-in staff very helpful and great at giving directions. Inside heated pool is a real plus and we were having snow flurries. Rooms are large and there's spacious areas between the furnishings. Very pleasant all the way... More

Review collected in partnership with Best Western

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, We are very glad to hear you have had a great experience here in Chicago. Our hotel Best Western Des Plaines is located in a very good location so our guests have access to all of their needs. I will definitely inform my staff of the wonderful review you have provided for their customer service. Hope to see... More

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I don't even want to stay here for just one night. As I walked in the front desk the representative did not even greet me. The motel was smelly and it seemed you are are walking in a construction area. I wanted to transfer to the another Best Western which is located in W. Higgins road but unfortunately I cannot... More

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Keroween, Thank you for taking the time to express your subjective opinion of Best Western Des Plaines. I apologize for your perception that you “wasted” money on a” below average motel,” and that our front desk representative gave you “attitude” and “rolled her eyes” at you. She and I have discussed the situation and the proper way to listen... More

1 review
1 of 5 stars Reviewed 3 weeks ago

I don't want to even stay here tonight but I guess I have no choice since I already paid for it. I felt like I just wasted a $120.00 for it. Good thing I'm just staying here for just one night. Customer service was terrible and no manager was available to talk to. I won't recommend this place to anyone... More

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear maria Carolyn s, Thank you for taking the time to express your opinion of Best Western Des Plaines. Since I cannot help but note the specific similarities between your review and that of your friend Keroween, I am somewhat at a loss to determine what your opinion is and what she asked you to write.I apologize for your perception... More

Anchorage, Alaska
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This hotel met all of our needs. It advertised itself as near the airport, but wasn't on the phone board. So had to call and was picked up shortly after. It really wasn't an airport hotel, but a 15-20 minute drive. Quiet, clean, breakfast included, free shuttle. Basic, but good price.

Review collected in partnership with Best Western

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Batmai We would like to clarify your misunderstanding about the location of our hotel. We are just 3.5 miles North of O'hare airport. There are hundreds of hotels in the vicinity of the airport that do not participate in phone advertisement inside the airport booth. We hope you will give us a second chance to make your stay a... More

Austin, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Close to airport, clean room, Free Wiffi, breakfast , Airport shuttle & parking, gym, and indoor swimming pool. One mile walk to train station, near by stores. Scramble eggs a bit dry ( everyday ). Quite area. very helpful front desk.

Review collected in partnership with Best Western

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear, Toan Thank you for staying with us at the Best Western Des Plaines. We are delighted to hear that you enjoyed our convenient location which is close to the train station, stores, and restaurants. We are sorry you felt the eggs were a bit dry and will try to improve that in your future stay. We hope to see... More

Hawley, Pennsylvania, United States
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 21, 2014

I stayed here for four nights on business. There was ample parking and a pleasant staff to welcome me and they were helpful and pleasant. My room was delightful and even had a Jacuzzi tub in addition to the traditional bath/shower. The room and its furnishings were clean and in great condition. The bed was very comfortable and everything that... More

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear, Lynn Thank you for the positive feedback we have received. We are very happy to hear that you had such a nice stay and that everyone here was very courteous to your needs. The details you have provided on your review will be gladly communicated to our staff. We hope to see you again soon. More

1 review
5 of 5 stars Reviewed October 18, 2014

This hotel is extremely neat, clean, orderly. The hotel staff is very friendly and helpful. This is by far one of the best hotels I have stayed in period. It is very evident the both the owners care about their business as do the employees. I wish all hotels were this nice to stay in.

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

We are very glad you have considered us one of the best properties you have stayed at. Our staff will be delighted to hear your positive experience here at the Best Western Des Plaines. All of my team members take pride in making our guests feel comfortable while they are here. Hope to see you again in the near future. More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Des Plaines Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Des Plaines Inn

Address: 1231 Lee Street, Des Plaines, IL 60018
Phone Number:
Location: United States > Illinois > Des Plaines
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Des Plaines Inn 2*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline, Expedia, Orbitz, Hotels.com, TripOnline SA, Despegar.com, Odigeo, Best Western and Tingo so you can book your BEST WESTERN Des Plaines Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Des Plaines Hotel Des Plaines
Des Plaines Best Western

59 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7)
Viewed
Room/suite (3)
Viewed
Bathroom (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (53)
Viewed
Room/suite (24)
Viewed
Bathroom (1)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (2)
Viewed
Dining (3)
Viewed
Hotel & grounds (5)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay