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BEST WESTERN Des Plaines Inn

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1231 Lee Street, Des Plaines, IL 60018
Best prices for: 1 room 1 guest
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BEST WESTERN Des Plaines Inn
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BEST WESTERN Des Plaines Inn
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182 reviews from our community

Traveler rating
    63
    54
    35
    11
    19
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40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Waukegan, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel may be 15 minutes away but its not difficult to get there and back, especially when there is a free all day every day parking building near the convention center only a block away. I find this hotel trip to be perfect because it is not that far from the convention and they provide free wifi, complimentary breakfast... More 

Review collected in partnership with Best Western

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manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you so much for your wonderful review. We are glad you used our hotel to stay as you are attending the convention center which is nearby. Your positive feedback regarding our staff is much appreciated as our number one priority is excellent customer care.We hope to see you soon again. More 

Monona, Wisconsin
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I needed a "Park, Sleep, Fly" package when we flew out of O'Hare this spring. I searched several hotels in the area for the best rate as well as hotel decor and cleanliness, shuttle, breakfast, and parking. Some were very expensive. I went to a "park, sleep, fly" website and found a good rate for all of... More 

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, I thank you on behalf of my staff for such a detailed review. We are glad you took advantage of our Park-Sleep-Fly package which allows you to park up to 14 nights. I will gladly inform all of my staff that were complimented in your wonderful review. We hope to see you in the future again. More 

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked my room yesterday 5/15/15 via a third party and once I received the email I figured out the days were right but the months were wrong. It said I was to checkin on 5/15/15 (same day) and checkout the next day. I immediately called priceline and informed them that I needed to change the months. They told me... More 

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Dallas, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 13, 2015

I needed a convenient place to stay in early recovery prior to entry into a sober living environment. The hotel is about a mile from the Des Plaines Alano Club, which worked out great. Great clubhouse w/serious sobriety time...not to mention warm and welcoming clubhouse. I also needed a place where I could be near an Orthodox church so that... More 

Review collected in partnership with Best Western

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manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for the positive feedback we have received from your end. We are glad you chose to stay here with us at the Best Western Des Plaines for your Orthodox Easter. Also we are glad your church was within the walking distance from our hotel. We hope to see you again for such a special event in... More 

Westchester NY, United States
1 review
4 of 5 stars Reviewed April 3, 2015

The staff is awesome, very friendly, very helpful. I noticed that they did some renovations and I like what I see. This was my second visit at this hotel and I notice that there is a lot of upgrades. Place is cleaner, new furniture and of course a lighter atmosphere. The shuttle service is also reliable and the drivers are... More 

Review collected in partnership with Best Western

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manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you so much for the incredible feedback. We are pleased you have recognized all the positive changes we have made so far. We are still in the middle of some projects but it feels good for the guests to notice the remodeling changes we are making for your experience to be a pleasant one. Hope to see... More 

St. Louis, United States
1 review
4 of 5 stars Reviewed March 18, 2015

This is a great hotel for the price. Internet service was excellent. Breakfast could have been a bit better. Parking was a bit cramped. TV was updated and channel choice was great. Staff was nice, friendly and attentive. Beds were comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for the positive feedback. We enjoyed reading your review. We do apologize if the parking was a bit full but we have been running higher occupancy lately and we strive to improve the breakfast experience every day for our guests. Hope to see you soon again. More 

Madison, Wisconsin
2 reviews
2 of 5 stars Reviewed March 7, 2015

We recently did a park/sleep/fly stay at this hotel. We checked in on day 1, checked out on day 2, leaving for an international vacation that same day for about a week. The check-in, parking, and room itself were all fine, nothing remarkable. The ride TO the airport was also fine (although had we left when the desk clerk recommended... More 

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manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, We are extremely sorry to hear your discomfort during your trip. Our night auditor could not gauge the shuttle time due to unexpected traffic and prior clients commitment. She offered you our back up service as taxi to reduce your waiting time at the airport. Since we do not control the taxi queue, she was unable to give... More 

1 review
3 of 5 stars Reviewed March 4, 2015 via mobile

I have stayed here many times. The quality of the rooms is okay for the most part. Good location with plenty of nearby places to eat. There is a lack of cleanliness, carpet is rough and is sometimes obviously not vacuumed, bathrooms are rough in some rooms, towels are tired and smell stale and bedding is suspect at times. Water... More 

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, We apologize for the inconvenience that you have expressed in your review. However, we are in the process of replacing all of our corridor and in room carpets . We do not receive many complaints about our water pressure but we will definitely have our maintenance staff member check all of our rooms as a precaution since you... More 

1 review
4 of 5 stars Reviewed March 4, 2015 via mobile

Great location. There are many restaurants within walking distance. Hotel staff is very friendly and helpful. I would stay again. Good breakfast. Indoor pool is bonus. I've stayed here several times. I like that they reinvest in their poperp

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for the positive review as it means a lot to our team. We are glad that you enjoy the amenities we have such as our indoor heated swimming pool. We will gladly inform our staff of the satisfaction you've expressed about their helpfulness. Hope to see you soon again. More 

1 review
5 of 5 stars Reviewed March 3, 2015 via mobile

Great customer service and hospitality. Enjoyable breakfast and everything is with in walking distance. Great room service. Wireless internet access is easy to use. Pool is always clean and well kept. Updates looks great and well done. I'm pleased with the hotel on a whole.

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for the great review. We are pleased that overall you've had a great stay here with us at the Best Western Des Plaines hotel. We take a lot of pride in cleanliness of our rooms and public areas. We appreciate you noticing all the positive remodeling changes we are currently doing and hope you will be... More 

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