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BEST WESTERN Des Plaines Inn

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1231 Lee Street, Des Plaines, IL 60018
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BEST WESTERN Des Plaines Inn
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BEST WESTERN Des Plaines Inn
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177 reviews from our community

Traveler rating
    60
    53
    35
    11
    18
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44
40
14
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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St. Louis, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is a great hotel for the price. Internet service was excellent. Breakfast could have been a bit better. Parking was a bit cramped. TV was updated and channel choice was great. Staff was nice, friendly and attentive. Beds were comfortable.

Review collected in partnership with Best Western

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Madison, Wisconsin
2 reviews
2 of 5 stars Reviewed 3 weeks ago

We recently did a park/sleep/fly stay at this hotel. We checked in on day 1, checked out on day 2, leaving for an international vacation that same day for about a week. The check-in, parking, and room itself were all fine, nothing remarkable. The ride TO the airport was also fine (although had we left when the desk clerk recommended... More 

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1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed here many times. The quality of the rooms is okay for the most part. Good location with plenty of nearby places to eat. There is a lack of cleanliness, carpet is rough and is sometimes obviously not vacuumed, bathrooms are rough in some rooms, towels are tired and smell stale and bedding is suspect at times. Water... More 

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manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, We apologize for the inconvenience that you have expressed in your review. However, we are in the process of replacing all of our corridor and in room carpets . We do not receive many complaints about our water pressure but we will definitely have our maintenance staff member check all of our rooms as a precaution since you... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Great location. There are many restaurants within walking distance. Hotel staff is very friendly and helpful. I would stay again. Good breakfast. Indoor pool is bonus. I've stayed here several times. I like that they reinvest in their poperp

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manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for the positive review as it means a lot to our team. We are glad that you enjoy the amenities we have such as our indoor heated swimming pool. We will gladly inform our staff of the satisfaction you've expressed about their helpfulness. Hope to see you soon again. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Great customer service and hospitality. Enjoyable breakfast and everything is with in walking distance. Great room service. Wireless internet access is easy to use. Pool is always clean and well kept. Updates looks great and well done. I'm pleased with the hotel on a whole.

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manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for the great review. We are pleased that overall you've had a great stay here with us at the Best Western Des Plaines hotel. We take a lot of pride in cleanliness of our rooms and public areas. We appreciate you noticing all the positive remodeling changes we are currently doing and hope you will be... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The staff are all friendly and the hotel itself is clean and comfortable. I stay here all the time on business and never have any issues. I Would recommend this hotel to everyone I know. Convinent location. Close to all kinds of food and drink.

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manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, We are very happy that your experience here at the Best Western Des Plaines was a pleasant one. Thank you for taking the time to leave us this review, and for the great feedback. We appreciate your loyalty and hope to see you soon again. More 

South Bend, Indiana
1 review
5 of 5 stars Reviewed 4 weeks ago

I stay here at least four days a week. It is located near many restaurants which is great since I don't have a car at my job sight. Selma is great and always takes care of our crews that come in and makes sure we get proper service. I would recommend this hotel to anyone since it is clean.

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, We are very pleased to hear that you enjoy your stays here at the Best Western Des Plaines hotel. We truly appreciate your regular business with us. I am glad that you enjoy the convenient location of our hotel as you do not have transportation when you are here on your business trips. We hope to continue making... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This is a very clean hotel. The breakfast is very good and staff is very accomodating. I would come here with my family if I wasn't here for business on trips.Management takes care of any issues I have.

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for staying with us during the course of your business trips. We are glad to hear that our staff and management is doing an successful job in making your stays enjoyable here at the Best Western Des Plaines hotel. We hope to see you again soon. More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Clean and close to many food choices. Rooms are nice size has microwaves and fridge. Breakfast is good. Employees are friendly. Close to all state arena. Walking distance to bars. Pool is clean and always at a nice temperature.

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for staying here with us at the Best Western Des Plaines hotel. We are delighted to hear that you enjoy the convenient location of our hotel which is close to many walking distance restaurants and stores. We hope to see you soon again. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I've stayed here a many times and I have always had a good experience. The staff is always kind and courteous. The hotel and rooms are always very clean! The price is not too bad either, I will continue to stay here every time I come to Chicago

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, We are delighted to hear that every time you stay here at the Best Western Des Plaines hotel you have had an enjoyable stay. We strive to provide our guests courteous customer service. It is definitely rewarding to see this kind of review and my staff will be informed. Thank you for your business and see you soon... More 

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