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BEST WESTERN Des Plaines Inn

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1231 Lee Street, Des Plaines, IL 60018
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1 room 1 guest
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BEST WESTERN Des Plaines Inn
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190 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phoenix, Arizona
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We flew to Chicago to vacation for a week and stayed here the first night and the last night because they had an airport shuttle and because I could rent a car from Enterprise (just a mile and a half away) for about half of the cost of a car at O'Hare. The shuttle was very prompt both ways and... More 

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Los Angeles
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We thought the hotel would drive us to the EL Station to take the train into Chicago for sightseeing, but we were wrong. They only p/u & take you back to O'Hare. There is a charge for the extra service. They did take us to the EL station the first day. When we asked again the 2nd day, they said... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, I apologize if you experienced some transportation complications during your stay. We only provide the shuttle from and to O'hare airport. However, there is a Metra train station less then 1 mile away from the hotel which takes you to the heart of downtown and is much faster. Most of our guests walk but we also provide the... More 

Plymouth, Indiana
1 review
5 of 5 stars Reviewed 4 weeks ago

Desk clerk Neal went the second mile to make our stay great. Helped print a document from my flash drive and also lent me his personal phone charger when I forgot mine. The room was comfortable and also had a fridge in room.

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for your wonderful review. I will make sure to inform Neel of your pleasant feedback. All of our staff are very dedicated to serving our guests and giving them a positive experience while they are visiting.We hope to see you in the near future here at the Best Western Des Plaines. More 

Hamilton, New Zealand
2 reviews
4 of 5 stars Reviewed July 24, 2015

Very comfortable stay in this hotel for 3 nights. Close to I94, O'Hare airport, Des Plaines city and Metra train stop into Chicago. Which was perfect for us. Staff were friendly, but were unsure about the local Metra or Subway systems when asked for parking options or ride information. Shower water pressure was not very strong, but rooms were comfortable... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for the positive and detailed review of our property. I am glad you enjoyed the convenient location of our property which is near the O'hare airport, many stores, and attractions like the first Mcdonalds. I apologize you experienced a problem with the water pressure and will have maintenance check it for future prevention. We hope to... More 

1 review
5 of 5 stars Reviewed July 20, 2015

I stayed her because I could leave me car here and avoid the nightmares of O'Hare. It could not have worked out better. The staff advised me as to when I needed to be at the airport for an international departure and I arrived with several minutes to spare.

Review collected in partnership with Best Western

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manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for the kind feedback. I am glad you enjoyed our Park N Fly program which makes it less stressful when travelling as you have a piece of mind knowing your car will be safe upon your return. We hope to see you again on another occasion. More 

Eastlake, United States
1 review
3 of 5 stars Reviewed June 8, 2015

I ordered a room with a King and sofa bed. The room did not have a sofa bed because the new one they ordered would not fit. They then gave us a room with 2 queen sized beds, went into eh room, and it was already occupied. The fan in the bathroom did not work. The water pressure in the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

I would like to apologize for the inconvenience you faced during your stay. Unfortunately, it was outside of our control. Our sofas were delivered in the wrong size but since then we have had the new sofas delivered and installed in the rooms. The juice machine has also been replaced with a brand new one. The breakfast is a hot... More 

Des Plaines, United States
1 review
3 of 5 stars Reviewed June 3, 2015

Hotel was fine, but wait for shuttle from airport was 50 minutes. Sunday night after 8pm there is nothing to eat within walking distance. Although only 4.5 miles to airport it takes about 30 minutes. Room was ok, staff pleasent. Parking can be a bit of a walk. Park and fly deal good, but as mentioned be prepared to wait... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, I sincerely apologize for the waiting time you experienced at the airport during your trip. If the shuttle leaves the airport just when you call then they have to drop off the guests they have in the shuttle and then go back to the airport which can slightly extend the waiting time. If the shuttle is not occupied... More 

Grand Haven, Michigan
2 reviews
4 of 5 stars Reviewed May 30, 2015

The Best Western Des Plaines was a good property for me to stay at one night. It's a somewhat out-of-the-way location (particularly for someone not familiar with the Chicago area) but still pretty easy to access (and very close to O'Hare Airport). The property itself definitely is older but it's obvious that the operators do try and take care of... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for staying here with us at the Best Western Des Plaines. We value your feedback and consistently look for ways to improve our guests satisfaction. We are delighted that you have noticed all the renovations we are doing in the rooms and public areas. Also as you have mentioned in your feedback the elevator will soon... More 

Waukegan, United States
1 review
5 of 5 stars Reviewed May 21, 2015

This hotel may be 15 minutes away but its not difficult to get there and back, especially when there is a free all day every day parking building near the convention center only a block away. I find this hotel trip to be perfect because it is not that far from the convention and they provide free wifi, complimentary breakfast... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you so much for your wonderful review. We are glad you used our hotel to stay as you are attending the convention center which is nearby. Your positive feedback regarding our staff is much appreciated as our number one priority is excellent customer care.We hope to see you soon again. More 

Monona, Wisconsin
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 20, 2015

My husband and I needed a "Park, Sleep, Fly" package when we flew out of O'Hare this spring. I searched several hotels in the area for the best rate as well as hotel decor and cleanliness, shuttle, breakfast, and parking. Some were very expensive. I went to a "park, sleep, fly" website and found a good rate for all of... More 

Was this review helpful? Yes
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, I thank you on behalf of my staff for such a detailed review. We are glad you took advantage of our Park-Sleep-Fly package which allows you to park up to 14 nights. I will gladly inform all of my staff that were complimented in your wonderful review. We hope to see you in the future again. More 

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