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Red Roof Inn Chicago - Northbrook / Deerfield

2.0 of 5 340 South Waukegan Road, Deerfield, IL 60015
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Red Roof Inn Chicago - Northbrook / Deerfield
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Red Roof Inn Chicago - Northbrook / Deerfield
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65 reviews from our community

Traveler rating
    16
    19
    12
    14
    4
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12
7
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22
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (15)
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    (19)
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There are newer reviews for Red Roof Inn Chicago - Northbrook / Deerfield
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Dayton, Ohio
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 17, 2014

I booked this trip recently for June 12-16th 2014. I was told my room rate over the phone would be 69.99 each night for two people. However, when I arrived at the hotel i was charged 89.99 for the room for two people. The GM refused to give me the rate I was promised and was extremely rude the entire... More 

Was this review helpful? Yes 2
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Anna W; Thank you for taking the time to share your experience with us. I apologize for any inconvenience we may have caused you. I am wondering if you could contact me directly at (847)205-1755 or e-mail me at i0188@redroof.com, so I could learn more about the specifics of your stay and address appropriately. I look forward to hearing... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 7, 2014

Myself and my work crew stayed in the hotel for 10 days. 1 room was clean and comfortable the other 2 were not acceptable. One group went to check out and was slightly over the checkout time and I was charged another nights stay. The staff stating there was nothing they could do. I used to manage hotels for Accor... More 

Was this review helpful? Yes 1
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Mr. Dan W; Thank you for taking the time to write a response in regards of your recent stay at our Red Roof Inn-Northbrook/Deerfield. I understand that you were unhappy with the additional charge and I sincerely apologize for the inconvenience. We value every customer and strive to create a wonderful and affordable guest experience. I would appreciate if... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 4, 2014 via mobile

I liked the hotel! It is a great location for visiting chicago; not too far away, but not with the annoyance of being downtown either! Lots of local businesses to suit our needs. Even a geocache in the parking lot for quick easy grabs! The workers were very friendly and considerate, Jonny and a spanish-speaking woman. Friendly neighbors to meet... More 

Was this review helpful? Yes 2
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear setheardieter, Thank you for providing your feedback from your recent visit to our Red Roof Inn Northbrook/Deerfield. It’s great to know that our hotel location allowed you to enjoy Chicago. I am also glad that you enjoyed the local businesses within walking distance of our hotel. Our new team member Jonny and I are elated to know that our... More 

Buenos Aires
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed May 30, 2014

I would like to share my experience at this property. I was checked-in into an occupied room and smoking room. I requested a non-smoking room and of course vacant room. I also requested a crib and they told me that it was based on availability. Of course the hotel has no cribs. In addition I requested a blanket, never arrived.... More 

Was this review helpful? Yes 2
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Jose BuenosAires; Thank you for taking the time to review our hotel the Red Roof Inn-Northbrook/Deerfield. I apologize that we fell short in many aspects. We respect your comment about training because we value all of our guests; we will take any feedback positive or negative and improve for a next and better stay in the future. Please call... More 

Skokie, Illinois
1 review
4 of 5 stars Reviewed May 9, 2014

I lived in Red Roof Inn Deerfield/Northbrook, IL location in the past 8 days and very satisfied. Sabino and the location manage with other team members made my stay very comfortable. Red Roof Inn is not a five stars hotel, but if you would like to have a nice, quiet, clean, and convenient place to relax or work, it is... More 

Was this review helpful? Yes
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear HCA771, We are so glad to hear that you selected our Hotel the Red Roof Inn-Northbrook/Deerfield to be your home away from home. Thank you for sharing that Sabino, my team and I provided comfort to your stay. Our recent renovation and upgrades had been done thinking in every guest like you that values a nice, clean product. I... More 

Chicago, IL
Top Contributor
154 reviews 154 reviews
26 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed April 30, 2014

The Red Roof Inn is a good value for the area. It is located right off the tollway, set back in from the street. Rooms open directly to the outside. You can request a mini fridge for an an additional fee. Staff are friendly.

Was this review helpful? Yes
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Oaktonncc Thank you so much for you feedback in regards to your recent stay at our Red Roof Inn – Northbrook. We are very glad that our hotel offered a good value and location. I am delighted that you selected our newly renovated Superior King room that not only offers a micro-fridge but it also includes additional amenities such... More 

Northbrook, Illinois
1 review
5 of 5 stars Reviewed March 28, 2014

I had great service while I was here. They were very helpful and friendly. Sabino upgraded me at no charge to a Superior King room due to the room I reserved not being ready. Then when I got into my room the frig wasn't working. So I called and they immediately sent someone in to replace the whole frig! I... More 

Was this review helpful? Yes
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear RFGrealis We truly appreciate you took the time to give us a positive feedback on your recent stay at our Red Roof Inn-Northbrook/Deerfield. I am glad that even though your room reserved was not available at the time of your arrival, we were able to upgrade you to one of our Superior King rooms, at no additional charge. I... More 

Bourbonnais, Illinois
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 9, 2014

The hotel is clean and affordable. It is a perfect place for me to stay for business purposes, but would definitely be acceptable for families. There is one person in particular, Lou, who is always ready to help the guests. Lou always greets me with a smile and goes out of his way to make my stays as comfortable as... More 

Was this review helpful? Yes 4
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Mr. John Chinski Thank you for taking the time to complete a review. I appreciate your comments regarding your recent stay at the Chicago Northbrook/Deerfield Red Roof. I will make sure to share your comments with the rest of our team especially with Lou. Feedback from our guests is always welcome as we strive to continuously improve the quality... More 

Hammond, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2014

I was there this past week maybe It was Wednesday. I haven't been back to the property for about a year and half. I've called and asked them if they can look me in from my previous stay and confirm if they still offer direct billing for my company. The gentlemen I spoke to was Mike. He was very friendly... More 

Was this review helpful? Yes 2
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Anthony041975 Thank you for taking the time to give us a positive review from your recent stay at the Red Roof Inn-Deerfield/Northbrook. I am glad that your overall experience was a pleasant one; but most importantly, that one of our team members Mike made it rewarding to you by offering direct bill, bottle of water and at the room... More 

Nashville, Tennessee
Top Contributor
63 reviews 63 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 16, 2014

We were traveling from Tennessee to Michigan's upper peninsula. At the last minute we decided to stop and spend the night in Chicago rather than continue driving. I checked out several reviews online (all via smartphone) and was able to book a room at a decent rate 30 minutes prior to checking in. We arrived a few minutes after midnight.... More 

Was this review helpful? Yes 5
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Chris, My team and I at the Red Roof Inn – Northbrook/Deerfield was super excited reading your review; thank you so much for that. I am glad that we were your hotel choice among others. Our mission as a team is to keep our public areas in the best presentable way possible for our valued guests like yourself, and... More 

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Additional Information about Red Roof Inn Chicago - Northbrook / Deerfield

Address: 340 South Waukegan Road, Deerfield, IL 60015
Location: United States > Illinois > Lake County > Deerfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Chicago - Northbrook / Deerfield 2*
Number of rooms: 117
Reservation Options:
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Also Known As:
Red Roof Inn Chicago - Northbrook / Deerfield Hotel Deerfield
Red Roof Inn Northbrook
Northbrook Red Roof Inn

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