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Red Roof Inn Chicago - Northbrook / Deerfield

340 South Waukegan Road, Deerfield, IL 60015
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Red Roof Inn Chicago - Northbrook / Deerfield
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Red Roof Inn Chicago - Northbrook / Deerfield
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74 reviews from our community

Traveler rating
    21
    21
    13
    14
    5
See reviews for
14
7
14
27
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Columbus, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Elvin heads a front desk staff that is always and consistently helpful, working with customers to get their ideal reservation. He is especially professional and friendly, and it is rare to get this kind of customer service at a smaller motel.

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Mark P; WOW, thank you for taking the time to review and praise the Red Roof Inn – Northbrook/Deerfield. I totally agree with all your kind words and comments. Elvin is one of our best guest service representatives who will go above and beyond to ensure our guests feel welcome and cared for. Like you, I am very happy... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a great place to stay & affordable. The employees are very friendly & very helpful. I believe the gentlemen's name was Elvin Puerto Rico, He went the extra mile helping get an awesome rate. The housekeeping team did an excellent job with our room & we were very satisfied. Defenatly would recommend to anyone looking for a nice... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear mariposa1216; It was a great honor to have you visiting our Red Roof Inn Northbrook/Deerfield. Your fantastic review was shared and celebrated with the entire team, we all can’t thank you enough for that. Elvin in particular smiled and was individually recognized for his extra mile and effort. I appreciate that you as other valued guests noticed our newly... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

A great stay starts with this Red Roof Inn/Northbrook/Deerfield area hotel! Management and staff provide a clean, safe, comfortable and professional experience! Elvin and Chris, the morning and overnight front desk staff, are always professional, helpful and friendly everytime I am there! They both know and realize that customer service entails more than what is typically experienced at other establishments.... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear SMC102: Thank you for your stunning review of our Red Roof Inn Northbrook/ Deerfield. We always celebrate when we are recognized and complemented for all the effort done by Management and each of our team members, particularly Chris and Elvin; believe me, nothing more could please us then to know a guest has such a great experience with us,... More 

Staten Island, New York
Contributor
16 reviews 16 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 5, 2015

This is our go to Motel in the Evanston area Pet friendly rooms with wood floors. Helpful staff and a reasonably convenient location make this good choice for our needs when we visit our family at least once sometimes twice a year. Only suggestion we have is that they use a lighter finish on the wood so it's easier to... More 

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RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Joe32348682; Thank you so much for the time given to post a review. Our Hotel Red Roof Inn – Northbrook/Deerfield is pleased to hear that you had a pleasant experience and that we are your hotel choice when needed. We also wanted to thank you and welcome your feedback about the flooring; believe me, we appreciate any suggestions and... More 

Toronto, Canada
Top Contributor
89 reviews 89 reviews
22 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed March 3, 2015

I was on a long distance, business road trip driving my Tesla. I had to select some high end hotels because they had electric car chargers. The stop at Red Roof Inn was not budgeted and I picked the cheapest place in the area. Red Roof Inn didn't just exceed my expectations, the overall experience exceeded most of the other... More 

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Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear AdventureArt; Your review about your recent stay at our Red Roof Inn Northbrook/Deerfield is very much appreciative. We are truly honored that you selected our hotel among other high end choice of hotels and that we are at the same level and better priced than our competitors. We currently have a 30% promotional rate that is well noticed and... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 23, 2015

Not only is the Manager, Miriam Leon a liar, she will go as far as lying to Hotels.com that you hit her front desk person to keep from returning your money. Aren't there cameras to witness this sort of behavior? Wouldn't she call the police if anyone on her staff was physically threatened? This is after she throws you out... More 

Was this review helpful? Yes 2
Mirian L, Owner at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear grapefruit922 We appreciate your time given to post a review about your stay at our Red Roof Inn. We certainly respect your feelings and out of respect to you, we wont comment on your post; but I want you to know that, I am open for fututre conversations about the situation if you wish to contact me directly. Codialy;... More 

utah
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 7, 2015

The pros...service was very nice and efficient at checking, the room was clean, good location for our needs, the bed was comfortable, and the price was economical. What could have been better...the room is in need of updating, sink was cracked, could of had more than the bare minimum of towels provided, not well sound-insulated from traffic noise. This place... More 

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Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Utah Traveldude; Your kind words said it all, our Red Roof Inn Northbrook/Deerfield offers just that: great service, comfortable, clean product at affordable price. I have great news for you and other guests, we have more upgrades and renovation currently in place. I can also assure you that the cracked sink will be replaced in no time and please... More 

Monterey, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2015

Marriott's Residence Inn, where I was staying on a recent business trip to Deerfield, was booked; therefore, I had to find another accommodation local to Deerfield, Illinois. I came upon the Red Roof Inn. While I have stayed at another Red Roof Inn in Secaucus, New Jersey, for business, my experience at this Red Roof Inn was incredible. From the... More 

Was this review helpful? Yes 1
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Randolph S H Thank you for taking the time to provide such a nice review about your recent stay at our Red Roof Inn – Northbrook/Deerfield. I am glad that we earn your trust and business, it truly means the world to us. As you stated in your nice review, our continues improvement and renovation it’s been taken place... More 

1 review
5 of 5 stars Reviewed December 29, 2014

My stay at this hotel has been very pleasant and Miriam and her staff have always been extremely helpful and courteous in every way. The rooms are kept very clean and any needs are taken care of very quickly. Upgrades are being made and I understand more are to come which have added to the hotel's appearance. I would definitely... More 

Was this review helpful? Yes
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Diane R Wow, your review is amazing and at the same time it reflects the mission that we currently have at our Red Roof Inn - Northbrook/Deerfield. From the front to the back of the house, we are always committed to provide the best service possible and always thinking in every valued guest like you. We are so happy... More 

Columbus, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 17, 2014

The Red Roof Inn Northbrook/Deerfield is always clean, convenient, and enjoyable. The location, NFL network and HBO are a big plus for me. The beds and climate control are great, and the wireless has been improved a great deal.

Was this review helpful? Yes
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Mark P; I could not be any happier as reading your great review. My team and I truly appreciate you taking the time to post such a nice review about your recent stay at our Red Roof Inn – Northbrook/Deerfield. I am glad that you always enjoy your stay and most importantly that you find our Hotel clean and... More 

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