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Red Roof Inn Chicago - Northbrook / Deerfield

340 South Waukegan Road, Deerfield, IL 60015
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Red Roof Inn Chicago - Northbrook \/ Deerfield
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109 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Had a wonderful experience at this clean, up to date and well situated hotel, made even better by the courtesy, professionalism and all round helpfulness of Jason at the front desk. He handled a complicated checkin with patience and aplomb, and dealt with every one of our concerns quickly and most satisfactorily.

Helpful?
Thank Stephan K
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Stephan K.; I am so happy to read your wonderful review. It is so rewarding to know that we met all of your expectations making your experience unique. The recent renovation was well planned nationwide thru our brand, and in our case the results have incredible results creating positive feedback from any one that chooses our Red Roof Inn... More 

Boston, Massachusetts, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a budget hotel. So of course, you are not staying at the Hilton. And from the outside, it may look a little careworn. Don't let that fool you. The staff is super friendly, the rooms are very clean, comfortable and renovated. For a budget hotel, there are flourishes like polished nickel light fixtures, attractive laminate flooring, stylish, comfortable... More 

Helpful?
Thank Jon S
RRI188, Operations Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Thank you John S for your wonderful and informative review! It was a pleasure having you as a guest here and I was delighted to read that you enjoyed your stay in our newly remodeled Superior King rooms. The fact that you noticed the extra touches such as the laminate floors and polished nickel light fixtures is very appreciated. I... More 

South Bend, Indiana
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed in December and loved the decorations in the lobby. It felt warm, like home. All the staff was so friendly, especially Jason. My questions were answered in a professional, but caring way. I asked for restaurant suggestions and wasn't disappointed. The room was nicely remodeled and clean.

Helpful?
Thank turtle2016
RRI188, Operations Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Thank you Turtle2016 for your wonderful review! The decorations were very much a team effort here and we are delighted that you loved them as much as we did. Knowing that we provided another valued guest with a great room and excellent service means so much to us. I'm so pleased that the staff and I were able to make... More 

1 review
5 of 5 stars Reviewed December 30, 2015 via mobile

I would like to thank Alberto for his worm welcome he got good customer service keep up the good work Darnell Wilson room 119 may god bless you and your family will visit again clean room and good hospitality

Helpful?
Thank darnellwilson6623
RRI188, Operations Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Darnellwilson6623; It was a pleasure to read your review about our Red Roof Inn Northbrook-Deerfield, IL location. Alberto has been a great addition to our team, and is a fine example of the hospitality that we offer. We appreciate you recognizing his excellent customer service skills. I am happy that you found our newly renovated rooms to your satisfaction... More 

Red Springs, North Carolina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 28, 2015

The customer service I did not like because does not have a rest room inside of office and on top of that the ice machine was on the third floor which was not safe for me because of traveling solo. Not happy with service at all

Helpful?
Thank janjo074
RRI188, Operations Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Janjo074: Unfortunately our lobby is not set up with public restrooms, however we do ensure a prompt check in process so that our guests may get to their rooms quickly, as well as other options. With respect to the ice machine being on the 3rd floor, we do not have one on the 3rd floor; the ice machine is... More 

Detroit, Michigan
1 review
3 of 5 stars Reviewed December 21, 2015

The room was okay, but I was disappointed that there wasn't a hair dryer and the "guide" on the TV didn't work. Also, I was told that I could Park in front of my door, which I was pleased since it was raining and I had quite a bit to bring in, but there were four handicap spaces and sidewalk... More 

Helpful?
Thank tfan59
RRI188, Operations Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Tfan59; Thank you for sharing your feedback about your stay at our Red Roof Inn Northbrook-Deerfield, IL Property. I am sorry that you were not always able to park directly in front of your room, and that you had an issue with the channel guide. I appreciate your comments and will look into that issue. In regards to your... More 

Chicago, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed December 12, 2015

Roberto at the front desk is very helpful. The rooms are very neat and clean. The location is very peaceful. It is a little hidden to get to the front desk. It is not far from the highway. It is very close to the shopping center.

Helpful?
Thank Patricia M
RRI188, Operations Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Patricia M; It was a joy to read your review of our Red Roof Inn Northbrook-Deerfield location. We do appreciate your complimenting Roberto on his helpfulness, as well as our housekeeping staff on keeping our newly remodeled rooms neat and clean. I do hope you that you had a chance to enjoy those wonderful stores nearby. We look forward... More 

1 review
4 of 5 stars Reviewed December 6, 2015 via mobile

We showed up late in the evening as our flight plus rental car arrangements detained us, yet Roberto was engaging, accommodating, friendly and professional, despite the late hour. Our reservations had been made by someone else for us, and that person requested a smoking room for us. We didn't want to cause a fuss, so we said nothing about it... More 

Helpful?
Thank Christina R
RRI188, Operations Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Christina R; We appreciate your excellent review of our Red Roof Inn Northbrook-Deerfield location. I was delighted to hear that Roberto was so accommodating, and was able to make the changes you needed in order to make your stay a pleasant one. Although Roberto is one of our newer representatives, his passion for people always shines. He continues to... More 

Corbin, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 4, 2015

The room was very clean and inviting. The bed was great and my room location was terrific thanks to Roberto. He has terrific customer service skills and made me feel very welcome. Thanks you Roberto. There was very little outside noise which suprised me as it was a Friday evening. Parking outside the room is a plus.

Helpful?
Thank Lluna57
RRI188, Operations Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Lluna57; Thank you for your wonderful review of our Red Roof Inn Northbrook-Deerfield location. We are so happy that you enjoyed our clean comfortable rooms and free parking. It is also always a joy to hear how Roberto has made another valued guest such as yourself, feel so welcome and delighted. We are looking forward to your next stay... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed November 30, 2015 via mobile

Cosy rooms clean thanks to roberto front dest very nice and fast service at the front desk definitely when my company sends me ot here red roof the spot for the price close to everything express way right here great food all around and your on border of lake and cook county best of both worlds

Helpful?
Thank Jimbo S
RRI188, Operations Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Jimbo S; Thank you for your wonderful review about our Red Roof Inn Northbrook/Deerfield, IL location. We are delighted to hear that you find our rooms cozy and clean, and we are also glad that our convenient location meets all of your needs. I will be sure to congratulate Roberto on another job well done. Customer service is clearly... More 

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