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Red Roof Inn Chicago - Northbrook / Deerfield

340 South Waukegan Road, Deerfield, IL 60015
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Red Roof Inn Chicago - Northbrook / Deerfield
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Red Roof Inn Chicago - Northbrook / Deerfield
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79 Reviews from our TripAdvisor Community

Traveler rating
    24
    23
    13
    14
    5
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14
8
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27
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (79)
  • Mar-May only
    (24)
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Sarasota, Florida
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

RRI gives a good alternative to costly lodging in an affluent area. My room was immaculate, everything worked properly, and the property is conveniently located. BUT the front-desk staff were either fabulous or nincompoops or hostile. Kudos to Amelia, Dianne, Nathan, and Elvin. As for the others . . . a real problem. One clerk did not know the location... More 

Was this review helpful? Yes 1
RRI188, Owner at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear laurie r; I am very sorry that we failed you in so many ways. I can assure you that every member in our team including Management, welcomes positives and strives to improve any negatives that are pointed out by you and any other guest. As you can read other reviews, our guest service exceeds expectations and I'm sure we... More 

Green Bay, Wisconsin
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been staying recently at Red Roof Inns because the majority of the facilities have been updated and you can't beat the price. This Red Roof in has been updated and it appeared that exterior updates were still in progress, but they did not in anyway interfer with guest comfort. The King room with work station, small frig. and... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear GBFarnie Thank you for the very gracious comments regarding your visit to our Red Roof Inn Northbrook/Deerfield IL. All your comments and kind words have said it all and I am proud to say that Red Roof Inn as a brand has recommended upgrades and renovation from all of our Inns nationwide; and of course, our location is behind... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

Red Roof Inn Chicago provided a clean and calm place for a great value. The customer service was really good also. Especially their manager Mirian which was keen to help out and solve any problems. Additionally, The WiFi was a great plus as i managed to enjoy my stay even more. Red Roof Inn is relatively close to many restaurants... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Ravea L It is so rewarding to read such a nice review related to your recent stay at our Red Roof Inn Northbrook/Deerfield IL. I appreciate all the kind words from your overall customer service and experience received and for particularly acknowledging my name. I am more than happy to know that our recent upgrade to our WI-FI is... More 

Annapolis, Maryland
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The price was very fair and the location was convenient. They were doing a lot of remodeling which shows management cares. I enjoyed my stay. I think my hat goes off for some of their staff members. I was booked for 4 nights but due to work related troubles, had to drive back home and checked out after 2 days.... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear kingdamion; We love your review!!!!! Elvin and the entire team at Red Roof Inn Northbrook/Deerfield are super overjoyed that you took the time to share your feeling and wrote such a nice review. You are absolutely right; we care, and the undergoing renovation has been planned to surpass guest’s expectations and there is a lot more to come. I... More 

Columbus, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

Elvin heads a front desk staff that is always and consistently helpful, working with customers to get their ideal reservation. He is especially professional and friendly, and it is rare to get this kind of customer service at a smaller motel.

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Mark P; WOW, thank you for taking the time to review and praise the Red Roof Inn – Northbrook/Deerfield. I totally agree with all your kind words and comments. Elvin is one of our best guest service representatives who will go above and beyond to ensure our guests feel welcome and cared for. Like you, I am very happy... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 5 weeks ago

This is a great place to stay & affordable. The employees are very friendly & very helpful. I believe the gentlemen's name was Elvin Puerto Rico, He went the extra mile helping get an awesome rate. The housekeeping team did an excellent job with our room & we were very satisfied. Defenatly would recommend to anyone looking for a nice... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear mariposa1216; It was a great honor to have you visiting our Red Roof Inn Northbrook/Deerfield. Your fantastic review was shared and celebrated with the entire team, we all can’t thank you enough for that. Elvin in particular smiled and was individually recognized for his extra mile and effort. I appreciate that you as other valued guests noticed our newly... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed April 22, 2015

A great stay starts with this Red Roof Inn/Northbrook/Deerfield area hotel! Management and staff provide a clean, safe, comfortable and professional experience! Elvin and Chris, the morning and overnight front desk staff, are always professional, helpful and friendly everytime I am there! They both know and realize that customer service entails more than what is typically experienced at other establishments.... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear SMC102: Thank you for your stunning review of our Red Roof Inn Northbrook/ Deerfield. We always celebrate when we are recognized and complemented for all the effort done by Management and each of our team members, particularly Chris and Elvin; believe me, nothing more could please us then to know a guest has such a great experience with us,... More 

Staten Island, New York
Contributor
16 reviews 16 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 5, 2015

This is our go to Motel in the Evanston area Pet friendly rooms with wood floors. Helpful staff and a reasonably convenient location make this good choice for our needs when we visit our family at least once sometimes twice a year. Only suggestion we have is that they use a lighter finish on the wood so it's easier to... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Joe32348682; Thank you so much for the time given to post a review. Our Hotel Red Roof Inn – Northbrook/Deerfield is pleased to hear that you had a pleasant experience and that we are your hotel choice when needed. We also wanted to thank you and welcome your feedback about the flooring; believe me, we appreciate any suggestions and... More 

Toronto, Canada
Top Contributor
89 reviews 89 reviews
22 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed March 3, 2015

I was on a long distance, business road trip driving my Tesla. I had to select some high end hotels because they had electric car chargers. The stop at Red Roof Inn was not budgeted and I picked the cheapest place in the area. Red Roof Inn didn't just exceed my expectations, the overall experience exceeded most of the other... More 

Was this review helpful? Yes
Mirian L, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear AdventureArt; Your review about your recent stay at our Red Roof Inn Northbrook/Deerfield is very much appreciative. We are truly honored that you selected our hotel among other high end choice of hotels and that we are at the same level and better priced than our competitors. We currently have a 30% promotional rate that is well noticed and... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 23, 2015

Not only is the Manager, Miriam Leon a liar, she will go as far as lying to Hotels.com that you hit her front desk person to keep from returning your money. Aren't there cameras to witness this sort of behavior? Wouldn't she call the police if anyone on her staff was physically threatened? This is after she throws you out... More 

Was this review helpful? Yes 2
Mirian L, Owner at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear grapefruit922 We appreciate your time given to post a review about your stay at our Red Roof Inn. We certainly respect your feelings and out of respect to you, we wont comment on your post; but I want you to know that, I am open for fututre conversations about the situation if you wish to contact me directly. Codialy;... More 

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