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Red Roof Inn Chicago - Northbrook / Deerfield

340 South Waukegan Road, Deerfield, IL 60015
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Red Roof Inn Chicago - Northbrook / Deerfield
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Red Roof Inn Chicago - Northbrook / Deerfield
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84 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • Russian first
  • Any
English first
  • All months
    (84)
  • Mar-May only
    (24)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (13)
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Portage, Michigan
2 of 5 stars Reviewed 5 days ago NEW

Stayed here on 7/18/15. We were offered a non-smoking room or a smoking room. We took the smoking room. After check-out we learned we were billed an additional $200 for smoking in a non-smoking room. If we had known this was the case we would have taken a non-smoking room. On 7/20/15 we were told by a desk clerk that... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Georgene K; It is always important to us to read positives as well as negatives impacting our Hotel. However due to privacy and security of the registered guest that stayed in our Red Roof Inn, we will hold our comments. Sincerely; Mirian Leon General Manager - Red Roof Inn Northbrook/Deerfield, IL. More 

Madison, Wisconsin
5 of 5 stars Reviewed 1 week ago

My family has spent the summer coming to Chicago area tournaments every weekend. We have stayed in a variety of higher priced hotels, but heard good things about the Red Roof Inn. We did not expect too much considering the modest room rates. BUT THE RED ROOF INN DELIVERED THE BEST CUSTOMER SERVICE WE RECEIVED ALL SUMMER. The room was... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Mark W; Thank you very much for sharing your experience about your recent stay at our Red Roof Inn Northbrook/Deerfield. Our team and I, are truly committed to deliver clean newly remodeled rooms with superior service at the right price. I would love to personally welcome you and your team in your next stay and I wish the best... More 

Deerfield, Illinois
2 reviews
5 of 5 stars Reviewed 3 weeks ago

From the moment I arrived I felt like I was the most Important person there. The staff and management treated me and my k9 as royalty. The face lift did not interfere with our stay at all. I'm impressed enough to take the time to write this and recommend this facility to anyone staying in this area!!! Thanks again to... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear papamoe761; Thank you so much for taking the time to write such a wonderful review about our staff, Management and your overall experience at the Red Roof Inn Northbrook/Deerfield. You are absolutely right, I appreciate that upon arrival, you brought to my attention and asked to make an exception to your special request. I am also very happy that... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 8, 2015

I booked 4 rooms for my family through get a room.com. Let's start with the motel . First I will say that all of the issues have been addressed, and solved in a fair mannor. There were plenty of issues with cleanliness, and with broken stuff. Most of the front desk staff were delightful, but the manager needs to go... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Greetings Patrick P; Your comments are always welcome! I am sorry that I could not meet your request and provide the full cash refund for all your 4 rooms. As I stated to you, it is very difficult for me to provide any check or cash refunds when the reservations are prepaid with a 3rd party channel. In my attempt... More 

Travelers are raving about these Deerfield hotels

Kentucky
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 4, 2015

The room was substantially less expensive than other hotels we looked into in the area, so I carefully looked over the Trip Advisor reviews to make sure there was nothing wrong with it. They are doing some renovation and the front porches looked a little construction-y. However, the room was immaculate and up-to-date with nice quality beds and tasteful decor.... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Lori K; Thank you so much for such a nice review and for mentioning all of your observations about our undergoing renovation. I am very proud of our guest rooms which features flooring instead of carpet; new matress; new brand standard painting, etc. it is very inviting and most importantly like you said very clean!; the happy news are... More 

Sarasota, Florida
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 1, 2015

RRI gives a good alternative to costly lodging in an affluent area. My room was immaculate, everything worked properly, and the property is conveniently located. BUT the front-desk staff were either fabulous or nincompoops or hostile. Kudos to Amelia, Dianne, Nathan, and Elvin. As for the others . . . a real problem. One clerk did not know the location... More 

Was this review helpful? Yes
RRI188, Owner at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear laurie r; I am very sorry that we failed you in so many ways. I can assure you that every member in our team including Management, welcomes positives and strives to improve any negatives that are pointed out by you and any other guest. As you can read other reviews, our guest service exceeds expectations and I'm sure we... More 

Green Bay, Wisconsin
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 26, 2015

I have been staying recently at Red Roof Inns because the majority of the facilities have been updated and you can't beat the price. This Red Roof in has been updated and it appeared that exterior updates were still in progress, but they did not in anyway interfer with guest comfort. The King room with work station, small frig. and... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear GBFarnie Thank you for the very gracious comments regarding your visit to our Red Roof Inn Northbrook/Deerfield IL. All your comments and kind words have said it all and I am proud to say that Red Roof Inn as a brand has recommended upgrades and renovation from all of our Inns nationwide; and of course, our location is behind... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed May 26, 2015

Red Roof Inn Chicago provided a clean and calm place for a great value. The customer service was really good also. Especially their manager Mirian which was keen to help out and solve any problems. Additionally, The WiFi was a great plus as i managed to enjoy my stay even more. Red Roof Inn is relatively close to many restaurants... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Ravea L It is so rewarding to read such a nice review related to your recent stay at our Red Roof Inn Northbrook/Deerfield IL. I appreciate all the kind words from your overall customer service and experience received and for particularly acknowledging my name. I am more than happy to know that our recent upgrade to our WI-FI is... More 

Annapolis, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 25, 2015

The price was very fair and the location was convenient. They were doing a lot of remodeling which shows management cares. I enjoyed my stay. I think my hat goes off for some of their staff members. I was booked for 4 nights but due to work related troubles, had to drive back home and checked out after 2 days.... More 

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear kingdamion; We love your review!!!!! Elvin and the entire team at Red Roof Inn Northbrook/Deerfield are super overjoyed that you took the time to share your feeling and wrote such a nice review. You are absolutely right; we care, and the undergoing renovation has been planned to surpass guest’s expectations and there is a lot more to come. I... More 

Columbus, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed May 1, 2015

Elvin heads a front desk staff that is always and consistently helpful, working with customers to get their ideal reservation. He is especially professional and friendly, and it is rare to get this kind of customer service at a smaller motel.

Was this review helpful? Yes
RRI188, General Manager at Red Roof Inn Chicago - Northbrook / Deerfield, responded to this review

Dear Mark P; WOW, thank you for taking the time to review and praise the Red Roof Inn – Northbrook/Deerfield. I totally agree with all your kind words and comments. Elvin is one of our best guest service representatives who will go above and beyond to ensure our guests feel welcome and cared for. Like you, I am very happy... More 

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