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Chicago Marriott Suites Deerfield

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Two Parkway North, Deerfield, IL 60015
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Chicago Marriott Suites Deerfield
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173 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brooklyn, New York
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent check in and check out. Customer service from the front desk early in the morning to late in the evening. Marco, evening front desk agent was wonderful, Bridget and Migdalia(hope i spelled it right) were very good and personable during breakfast. I had the buffet($15) and it was worth it. Omlete station and all you can eat and drink(non... More 

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Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The rooms were very nice, the service was very good, but the best part of my experience was the excellent service from the driving service the Marriott uses. The cab I ordered canceled on me, so I went to the front desk and they suggested I call Simon at Best Quality Taxi. He came very quickly and his service was... More 

Was this review helpful? Yes 2
Atlanta, GA
Level Contributor
298 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great suites, fast room service, nice bar area...everything you need. Comfortable beds and great bedding. Like the suite layout and roomy area with desk. Friendly front desk and restaurant staff. Restaurant is good. Breakfast and wifi included in rate. Fast wifi connects easily.

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Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

We pride ourselves on delivering a memorable hotel experience for all of our guests. I am pleased to hear that you enjoyed your stay, here at the Marriott Suites Deerfield. I have shared your comments with the entire hotel staff. We hope to have another opportunity provide the same level of service whenever your travels bring you back to Deerfield. More 

4 of 5 stars Reviewed 4 weeks ago

I always read reviews on hotels before booking and this hotel had mostly positive reviews and offered the amenities we were looking for, full breakfast buffet with kitchenette in the room. The one negative feedback I saw on reviews was the rudeness of one front desk clerk. And unfortunately we experienced the exact the same thing. Although the others reviews... More 

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Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest. I am very sorry to learn that the quality of service provided by my front desk agent did not quite meet your or my expectation. Please rest assured that your comments have been... More 

Bronxville, New York
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed June 25, 2015

Deerfield, Illinois is home to the headquarters of Walgreens, Discover Credit Card, Baxter Healthcare, Takeda Pharmaceuticals and Consumers Digest, among others. The big chains - Westin and Hyatt - also have outposts here, but don't expect that because it has the Marriott name attached, you are getting the quality or service that you would at a Marriott, say, in downtown... More 

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Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Chicago Marriott Suites Deerfield. We pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences you have experienced. I... More 

Bradenton, Florida
Level Contributor
181 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed June 7, 2015

Roomy comfortable suite, with bathroom with a very small sink area. Front desk staff very pleasant. Nicely equipped fitness room. However, the hotel doesn't work with any efficiency. Internet problems lasted for a day; bedroom TV didn't work, even after a technician tried to fix it. Front desk person sympathized with our difficulties and said she would talk to management... More 

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DeerfieldMarriott, Manager at Chicago Marriott Suites Deerfield, responded to this review

Dear RandyK, Thank you for your feedback, it seems that you enjoyed the hotel, however had a few issues. The internet issues that you experienced have been identified on the providers end and have been resolved. I have also talked with the engineering department and they also have fixed the issue that you had experienced with the televison. Thank you,... More 

UAE
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed May 24, 2015

Just stayed there for a week and my last day ended with great service from Jane. Just before checking out I noticed that a few clothes I bought the evening before still had the security tags on..! Since I did not have time anymore to go the shopping mall during the day I asked reception if they had an idea... More 

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Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

Martin S., I'm glad that Jane was able to go above and beyond to provide exceptional service. I will relay your comments to her. Thank you for your comments. More 

Saint Joseph, Missouri
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 24, 2015

Overall we enjoyed our stay. The rooms were nice and the bedding was very comfortable. For the most part the bathroom was updated, but the tile was old and dingy. It reminded me of an 80s hospital bathroom. The tile was outdated with cracking and dirty grout.

Was this review helpful? Yes 1
Iowa
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed May 18, 2015

The room here was very nice. Included a separate bedroom with doors for privacy. The bathroom was very spacious with a the bathtub separate from the walk-in shower. Microwave, fridge and sink was included, along with two TV's. The bed was really comfortable and overall it was very quiet. We couldn't find any vending machines, but there is a small... More 

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Alexandria, Virginia
Level Contributor
157 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed April 20, 2015

First Time at a Marriott suites property. The staff here was very friendly and helpful. My room which had a king bed with a living room area was spacious, clean and up to date. I only used the restaurant for breakfast, I enjoyed the buffet and they will also cook eggs to order as part of the buffet. All in... More 

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Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

Thank you for your kind review. Here at the Marriott Suites Deerfield, we strive to provide excellent customer service. I will share your kind words with the entire staff. We look forward to providing the same level of service on your next visit to our property. Safe travels. More 

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