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Hawthorn Suites by Wyndham Decatur

2.5 of 5
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2370 S Mt Zion Road, Decatur, IL 62521
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Hawthorn Suites by Wyndham Decatur
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137 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I've stayed at this hotel twice and never had any problems. Check-in has been convenient, and even earlier than the website states. Rooms were just the right size and clean. Breakfast was great both times - so much to choose from: cereal, yogurt, oatmeal, bagels, toast, biscuts & gravy, hash browns, eggs, sausage, bacon, waffles, etc. We will definitely book... More 

Helpful?
Thank Amanda7889
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Amanda, Thank you for sharing your thoughts on your stay. We are happy to read you enjoyed the hotel and breakfast. Thank you again for taking the time to share your thoughts and we look forward to seeing you on your next visit to the Hawthorn Suites, Decatur. More 

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

I booked our room through Booking.com and will never do that again. The stay was great but I wasn't I've a receipt I was told they couldn't give me one at the desk because of me booking through booking .com and that I would receive an email with my receipt. Two days later no email and my account was charged... More 

Helpful?
Thank Norine M
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Norine, We are so happy to read that your room was great! We work hard to offer a clean room, good service, at a reasonable price. I am so sorry to read your experience you had with a third party. I must admit they can be great for people but can certainly cause problems when it comes to changes and... More 

Cincinnati, Ohio
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have stayed in this hotel every time I visit Illinois ever since it was built. After my last visit I decided I will drive the extra 20 minutes to stay on the other side of town, this place has become too run down for my taste. It's dirty, outdated and what used to be the best breakfast, has become... More 

Helpful?
Thank Brenda C
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Brenda, Thank you for taking the time to share your thoughts on your recent stay. I understand your thoughts on the age of our hotel and more improvements are scheduled for this year. I am sorry to read your response in regards to our carpets. We shampoo each carpet in every room every month. I assure you we clean our... More 

Portland, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 4, 2016

Jimmylee had never met his birth family. Jimmylee has special needs and must travel with his service animal, Charity. He needs a responsive and kind staff, people who are protective and reassuring and most of all, dedicated and highly capable of managing so that he can rely on them. Jimmylee found that amazing combination at Hawthorn Inn Decatur, IL in... More 

Helpful?
Thank JimmyleesAssistant
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Thank you very much for the great review. Jimmy Lee is a great human being and it was our pleasure to go the extra mile. He was a joy to have in our hotel. Thank you again for the kind words and we hope to see Jimmy again in May. More 

Crescent City, Illinois
1 review
5 of 5 stars Reviewed December 31, 2015

Loved our stay at this Hotel!!! The rooms are fantastic, and have everything one needs. The staff was above and beyond helpful, and Breakfast was great. Will definitely stay at this Hotel again!!!!!

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank rnfrnds
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

rnfrnds, Thank you very much for the great review! We are so pleased you had an enjoyable time. Thank you again and we look forward to seeing you on your next visit to the Hawthorn Suites-Decatur. More 

Saint Louis, Missouri
1 review
4 of 5 stars Reviewed December 29, 2015

Overall, We were pleased with the hotel. we did not report the minor issues we had to the staff. Our room had a 12-18 inch long spot on the carpet. It was in a long line. Almost appeared like it had gotten wet and never completely dried? Otherwise, the room was very clearn. Our bed was extremely comfortable. We requested... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank vickiew853
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

vickiew853, Thank you for sharing your thoughts on your recent stay. We are pleased you chose our hotel again. I would like to apologize about the spot on the carpet. We shampoo each room every 30 days but will certainly shampoo earlier if needed. I will speak to housekeeping in regards to passing along information to maintenance when they find... More 

Fresno, California
1 review
3 of 5 stars Reviewed November 18, 2015

The room was really Hot, Stuffy. So hot we could not sleep! The air conditioning would not kick on if the temp was low outside. We ask for someone to check the air conditioner and that's the answer we got. We also asked to reserves King bed when I booked the room but they would not reserve it. Also the... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Debbie T
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Debbie, Thank you for sharing your thoughts on your recent stay with us. I apologize for the few missteps you had. I have spoken with my staff and explained the importance of writing up maintenance slips. There should have been no reason for the sun to be shining through if you did not want that. In regards to the hair... More 

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