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Hawthorn Suites by Wyndham Decatur

2.5 of 5
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2370 S Mt Zion Road, Decatur, IL 62521
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Hawthorn Suites by Wyndham Decatur
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Ranked #1 of 11 Hotels in Decatur
A recent review
3 of 5 stars reviewed 6 days ago
K5519VPkeithb Austin, Texas
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114 Reviews from our TripAdvisor Community

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Traveler rating
    33
    42
    23
    12
    4
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33
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44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
  • All months
    (114)
  • Mar-May only
    (28)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (21)
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Austin, Texas
1 review
3 of 5 stars Reviewed 6 days ago NEW

The room was smaller than in other "suite" hotels I've stayed. Desk/table was too small and outlets were not convenient. Bathroom was too cramped. Breakfast was pretty ordinary.

Review collected in partnership with Hawthorn Suites by Wyndham

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Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Thank you for taking the time to share your thoughts of your recent stay. I understand where you are coming from on your review. Our hotel is not a new construction property and was built before the "suite" boom in our industry. The key to our success is being an affordable option that is clean and well maintained for the... More 

Saint Louis, Missouri
1 review
1 of 5 stars Reviewed 4 weeks ago

1. Made reserv on website and got 15% discount offer. When arrived, desk clerk tried to charge me full rate. Bad idea! 2. My reserv was for King size bed. When I got to room, it was a Queen bed. Excuse: We were out of Kings.. No apology... 3. Sink drain plug would not work.. Result: Will never stay at... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Garry, I am so sorry to read your review on your recent stay. My staff and I always attempt to exceed guest expectations but clearly we did not do that in your case. I truly apologize that you did not get the king bed you reserved. With the hotel only having six kings this does sometimes pose a problem as... More 

Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 29, 2015

We stayed here while visiting family as this hotel is very close to their home. The staff was very helpful and friendly. Our room was very clean and comfortable. Complimentary breakfast was delicious. This hotel basically shares a parking lot with a small movie theater and is walking distance to a couple of different restaurants which we found to be... More 

Was this review helpful? Yes
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Jeri, Thank you for the great review. My staff and I are so pleased to read your thoughts on your recent stay. Thank you again for sharing your thoughts and we look forward to seeing you on your next visit to the Hawthorn Suites-Decatur. More 

Wauconda, Illinois
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 31, 2015

Recently stayed one night due to a soccer tournament. Hotel was great for our family of four. Clean, spacious room, comfortable main bed, friendly staff, and yummy hot breakfast all made for a great experience. Plenty of restaurants and shopping nearby.

Was this review helpful? Yes
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Latham Family, Thank you for taking the time to share your thoughts with us. My staff and I are so pleased to read all your great comments. We hope the tournament treated you well and hope to see you next year if not before. Thank you again for taking the time to review the Hawthorn Suites, Decatur it means a... More 

Millville, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 22, 2015

Must have whole new staff from 3 years ago My family has been here over a month. Housekeeping staff is AMAZING!! Front desk people are wonderful they where willing to help our stay be as nice and as much like home as we could be always asking if we needed anything or what could they do to make things easier... More 

Was this review helpful? Yes
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Stephanie, Thank you so much for the kind words. My entire staff is so pleased to read your comments on your recent (current) stay. We strive to make all guests, especially our long term guests as comfortable as we can. Once again thank you for choosing the Hawthorn Suites, Decatur and we are so pleased you and your family are... More 

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