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All 11 Decatur hotels

Hawthorn Suites by Wyndham Decatur

2.5 of 5 Hotel   |   2370 S Mt Zion Road, Decatur, IL 62521
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Ranked #2 of 11 hotels in Decatur
A recent review
3 of 5 stars Reviewed March 4, 2014
Ruth S Bloomington, Indiana
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64 people have reviewed this hotel

Traveler rating
    16
    22
    13
    11
    2
See reviews for
22
9
5
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Bloomington, Indiana
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 4, 2014

After reading the reviews I was a little reluctant to try this hotel. The location was what we needed at the time and decided to give it a try. I must say, I was glad that we decided to try this hotel. Check in was good and the room was clean. It was nice having a refrigerator and coffee maker.... More

Was this review helpful? Yes 2
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Ruth, Thank you for taking the time to write your review. We are pleased that you are noticing the positive improvements we have done. I continually write a weekly/monthly list of items that need to be addressed, repaired, or replaced. The heaters are an on going battle. I have changed the fans in all that I am aware of as... More

Winfield, Illinois
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 30, 2014

For the rate paid we'd expect a room with furnishings in better condition (several items had broken edges, peeling, etc.). Mattress was extremely soft, making it so two people fell into center when sleeping, and woke up with sore backs. Air/heat/fan unit had a high pitched whistling at any particular moment, making for a startling awakening in middle of night.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes 1
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Jennifer, Thank you for taking the time to let us know your thoughts. I absolutely understand how you feel in regards to the bed. I have been in the in the hotel busines for 20 years and have learned bed comfort is based on the individual. I am sorry they were to soft for you. I myself like a firm... More

Chicago, Illinois
1 review
3 of 5 stars Reviewed December 26, 2013

My significant other and I stayed here over the Christmas holiday while visiting family in Mt Zion. I'll separate my review into room and exterior. (My old user name was Sapper132 but since I'm no longer with that company I couldn't retrieve my email address.) When we first arrived, after roughly a 4 hour drive I was exhausted and the... More

Was this review helpful? Yes
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Kor588, Thank you for taking the time to let us know your thoughts on your recent stay. I would first like to apologize for my staff not walking around the frontdesk to assist you with your luggage. We are always willing to help so I do not know why they did not in this situation. I also aplogize that you... More

Pleasant Garden, North Carolina
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 14, 2013

Recommended to us by friends from Decatur, this was a good choice. Breakfast was good, not great. The room was fine. Refrigerator was a bit noisy. Staff was courteous and professional. Convenient to shops, restaurants. Good value. Would stay here again.

Was this review helpful? Yes
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Tom, Thank you for taking the time to give us your feedback on your recent stay. My staff and I are pleased to see you would stay here again. Once again, thank you for the feedback and we look forward to seeing you again. Sincerely, Kevin Dandrea More

Siem Reap, Cambodia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 4, 2013

My husband and I stayed here for 4 weeks while I worked at a temporary job. The staff was friendly and always willing to help. When I washed and dried clothes one night the dryer locked up. The staff let me use the facility drier to finish drying my clothes. Breakfast is a hot meal with several choices. Except for... More

Was this review helpful? Yes
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Susan, I am glad to hear that you enjoyed your extended stay with us. It is not always easy to live in a hotel for that long and still feel comfortable. My staff and I are extremely pleased to hear the kind words you chose to share with us about your stay. Thank you and we hope to see you... More

Decatur
1 review
2 of 5 stars Reviewed October 28, 2013

Great friendly staff. But the common areas, hallways and rooms need some attention. Walked in room and the smell hit me as I walked in. The carpets are scary. Kept my shoes on to walk around the room. The hallway carpets aren't any better.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

None N, Thank you for taking the time to make us aware of your findings on your recent visit. I agree with your title of "TLC in the rooms". We have recently hired great maintenance personnel and have started tackling the issues left from the past. We have started painting the common areas that you speak of and repaired the... More

Auburn, Alabama
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 20, 2013

Staff are very friendly. Unfortunately the room is in poor condition. Vomit is on the wall and ran down the floor. The bathroom lite is out of order and flashing constantly. The refrigerator is so noisy,I had to unplug it. The shower curtain rod is loose on the wall and it is a concern if it will fall on our... More

Was this review helpful? Yes
Kevin D, General Manager at Hawthorn Suites by Wyndham Decatur, responded to this review

Mark, Thank you for taking the time to let us know your feedback of your stay. I am truly sorry and embarrassed for what you have experienced while staying at our property. I have recently taken this property over and agree with you on your maintenance concerns with our hotel. I have started all new maintenance personnel as of Monday... More

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Additional Information about Hawthorn Suites by Wyndham Decatur

Also Known As:
Hawthorn Suites By Wyndham Decatur Hotel
Hawthorn Suites By Wyndham Decatur Hotel Decatur
Hawthorn Suites Decatur
Decatur Hawthorn Suites
Address: 2370 S Mt Zion Road, Decatur, IL 62521
Phone Number:
Location: United States > Illinois > Decatur
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #2 of 11 hotels in Decatur
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Decatur 2.5*
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