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Super 8 De Kalb

2.0 of 5
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800 West Fairview Drive, DeKalb, IL 60115-8770
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1 room 1 adult
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Super 8 De Kalb
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151 Reviews from our TripAdvisor Community

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Joliet, Illinois
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Room was neat and clean, however, the hallways smelled of smoke. I was unaware when I booked, there was no elevator. After having recent back problem, I requested a first floor room once we arrived, but none were available. It took me a very long time to climb stairs with heavy bags! Breakfast breads and muffins were hard and coffee... More 

Helpful?
Thank ZfastGirl
Phillip T, Front Office Manager at Super 8 De Kalb, responded to this review

Hello and thank you for taking the time to post this. We are sorry about the smoke smell and we have recently lowered the number of smoking rooms in the building in an effort to control the odor. We are profusely apologetic regarding not having a lower level room available. Unfortunately there was no request for one on the reservation... More 

Raleigh
Level Contributor
92 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 stars Reviewed 1 week ago

The worst Super 8 experience we've ever had. Frat party on Friday night, barking dogs running up and down the hall on Saturday night. Thankfully we left on Sunday. Carpets dirty, stained, burned and worn out. Same with most of the fixtures. The grout in the bathroom tile was crumbling and cut our feet. Breakfast was toast, waffles, or cereal... More 

Helpful?
Thank Mark B
Phillip T, Front Office Manager at Super 8 De Kalb, responded to this review

Hello and thank you for taking the time to post your experience! You were fortunate to join us on speech tournament weekend at the college. Collegiate teams from all over the region descend upon our small town to do battle with wit and verve. One of the teams staying with us took first place! We do apologize for the dogs...... More 

Travelers are raving about these DeKalb hotels

Chicago,Illinois
1 review
3 of 5 stars Reviewed 1 week ago

The hotel was average, nothing special. The staff however was exceptional. We had a problem with the bed the first few nights, they moved us into a better room free of charge. They were always polite and kind when we entered and exited the hotel. I would definitely stay again!

Review collected in partnership with Super 8

Helpful?
Thank cozblacks
Phillip T, Front Office Manager at Super 8 De Kalb, responded to this review

Hello and thank your for choosing to stay with us! We are so pleased that you found the staff to your liking. We were happy to resolve the issue and your timely notification helps us not only serve you better but future guests as well. Thank you from all of us for that. We would also like to invite you... More 

Gulfport, Florida
Level Contributor
3 reviews
4 of 5 stars Reviewed November 5, 2015

Recently returned home to tend to my elderly father and stayed at a clean and inexpensive hotel. The staff was courtious and facilities were well kept. I would recommend it to anyone, just don't be unreasonable in your expectations. For example if you are expecting a big breakfast, go to I-Hop on annie glidden or flipping eggs on south 4th... More 

Review collected in partnership with Super 8

Helpful?
Thank Mike P
Phillip T, Front Office Manager at Super 8 De Kalb, responded to this review

Thank you for your time and effort in advising future guests as to what our property is all about. It was very refreshing to see our thoughts echoed by your words. We hope you arrived home with safety and ease. Thank you again for all that you do. More 

Tracy, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 26, 2015

This hotel is conveniently located near the highway and NIU. They have made some recent updates to the rooms, turning an out dated hotel into a more modern one. GREAT indoor pool which is hard to find in this part of Illinois. Excellent customer service from both men that work at the front desk. They made us feel right at... More 

Review collected in partnership with Super 8

Helpful?
Thank GDD2004
Phillip T, Front Office Manager at Super 8 De Kalb, responded to this review

Oh thank you! We are so happy your party had a good time! We hope the rest of your trip was just as much fun. Phillip p.s. the pie was delicious! More 

Poughkeepsie, New York
1 review
1 of 5 stars Reviewed October 24, 2015

The staff was friendly upon our arrival. However, an hour after we pulled back the covers on the bed, we started seeing several bugs crawling around. We packed up, brought one bug we had killed down to the front desk, got our money back, and left.

Helpful?
Thank Steve O
Phillip T, Front Office Manager at Super 8 De Kalb, responded to this review

Thank you for taking the time to visit us. We are pleased to say nothing was turned up during the following days pest inspection. Thank you for your time. Phillip More 

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