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Red Roof Inn & Suites DeKalb

1212 W. Lincoln Highway, DeKalb, IL 60115 (Formerly Best Western)
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1 room 1 adult
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Red Roof Inn & Suites DeKalb
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88 Reviews from our TripAdvisor Community

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A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW via mobile

Rooms are newly refurbished it seems with a modern style. The beds are very comfortable. The rooms were clean and tidy, welcoming after a day of travel. Location is close to the railroad tracks, but the soft low rumble of a slow moving train was calming in the middle of the night. Lobby is located in the center of the... More 

Helpful?
Thank A TripAdvisor Member
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Rooms are very nice, reasonable prices and great location. I like the fact it has outside entry to rooms. Staff is very professional, Lynnae at the front desk is always there to help or answer any questions you may have.

Helpful?
Thank Jason M
RRIDK, General Manager at Red Roof Inn & Suites DeKalb, responded to this review

Jason thank you for commenting on Lynnae's great people skills.It's always nice when you have a guest service agent who has been in the area for a long time and can point our guest in the right direction, whether it's to the many restaurants in walking distance or a specific area at Northern Illinois University. I will make sure she... More 

Lubbock, Texas
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The rooms have exterior entry doors. I usually try to stay in hotels with exterior entry, but even though it was cold outside, the room stayed warm. The room was clean and the shower was good (shower head was a little low). They respected our request for no housekeeping since we had a pet. Breakfast was basic, the hot item... More 

Helpful?
Thank Captain_Hangry
RRIDK, General Manager at Red Roof Inn & Suites DeKalb, responded to this review

Thank you for taking the time to comment on our hotel. It was our pleasure to have you and your kitty here. Hope you have a great trip home. Hope to see you back in DeKalb in the near future. I will share your review with the staff. More 

DeKalb, Illinois
1 review
5 of 5 stars Reviewed December 21, 2015

Lynnae at the front desk was super helpful. She recommended some resuraunts during my stay. Wide variety of resuraunts in the area to chose from. Rooms where always clean and wi-fi was available. Room prices where very reasonable.

Helpful?
Thank Travis W
RRIDK, General Manager at Red Roof Inn & Suites DeKalb, responded to this review

Thank you for mentioning Lynnae in your comments. She is always a breath of fresh air with her knowledge of the surrounding areas, restaurants, activity suggestions, and her focus on 100% guest satisfaction. I have shared your comments with the entire staff. Hope to see you again on your next visit to DeKalb. More 

Mattoon, Illinois
2 reviews
5 of 5 stars Reviewed December 3, 2015 via mobile

My son and I arrived late on Thanksgiving night to attend the IHSA Championship FB Game (1A) the following morning @ NIU's Stadium. I'm a "Red Roof Fan" and this one was, by far, one of the Best! Manager Vicky Torres was Super! We were able to Walk to the game- That was a Huge Convenience! (AND WE WON-YEA ARCOLA... More 

Helpful?
Thank sharona60
RRIDK, Manager at Red Roof Inn & Suites DeKalb, responded to this review

Sharon thank you for your great review. What a wonderful weekend .The boys all had a great time. Such a great experience for them to be playing on NIU football field (across the street). Good job Arcola!!! NIU will be hosting The IHSA Championship again in 2 years. Hope to see you again. Great conversation. More 

Joliet, Illinois
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 3, 2015

We arrived late at night and had to leave early in the morning. Staff got us checked in quickly! Great night sleep. Breakfast was hot and coffee was good! Kids really enjoyed making their own waffles!

Helpful?
Thank ZfastGirl
RRIDK, General Manager at Red Roof Inn & Suites DeKalb, responded to this review

Thank you, we appreciate you kind words I have shared your comments with staff. I'm pleased that you were check in quickly, and you children liked the waffles. Hope to see you soon! More 

San Bernardino, California
1 review
4 of 5 stars Reviewed November 28, 2015

First time staying at a Red Roof Inn. I will definitely be looking for them in the future. The staff was great, especially Lynnae. They were very accommodating. My room was clean and comfortable. I travel extensively for work and I got a good room at a great price.

Helpful?
Thank Mike C
RRIDK, General Manager at Red Roof Inn & Suites DeKalb, responded to this review

Mike: Thank you for taking the time to submit a review. I shared you comments with Lynnae (she is awesome) Not only do we have a great location, several restaurants within walking distance and across the street from Northern Illinois University. Our staff is amazing!!! It's great when a guests notices a staff member as an asset to the company.... More 

Prince William County, Virginia
1 review
1 of 5 stars Reviewed November 26, 2015

Our room was filthy Microwave and refrigerator were both dirty. Refrigerator did not have temperature control. Microwave greasy and dirty. It snowed and parking lot was left unplowed and sidewalks to rooms were icy and slippery.

Helpful?
Thank Rosemarie K
RRIDK, General Manager at Red Roof Inn & Suites DeKalb, responded to this review

Rosemarie: I deeply apologize for not meeting your expectations, as you can see by our previous reviews this is not the norm for Red Roof Inn & Suites DeKalb. We take pride in our hotel with our guest satisfaction being our top priority. I hope you will try us again on your next visit to DeKalb in a luxury suite.... More 

Travelers are raving about these DeKalb hotels

New Prague, Minnesota
1 review
5 of 5 stars Reviewed November 19, 2015

I like staying here because of Lynnae at the front desk. She always makes me feel welcome. The rooms are nice and the rates are reasonable too. Good restaurants nearby are the Junction Cafe, Pizza Pros and Fattys. The free breakfast is much better than most budget hotels.

Helpful?
Thank doug z
RRIDK, General Manager at Red Roof Inn & Suites DeKalb, responded to this review

Doug: Thank you for taking the time to review our hotel. We are very fortunate to have such a great location with many restaurants, stores, and NIU Football stadium within walking distance. I will share this review with our staff. Lynnae is a genuine and caring staff member. Customer care is still, and always be our top priority . Hope... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 17, 2015 via mobile

Excellant customer service... staff is helpful, friendly, and efficient. Only place I will stay in at dekalb on business and pleasure. Special thanks to Lynnae for outstanding customer service above and beyond the exceptional.

Helpful?
2 Thank Richard P
RRIDK, General Manager at Red Roof Inn & Suites DeKalb, responded to this review

Richard, Thank you for sharing your experience. Lynnae is a great asset to our company and appreciates you kind words. I will make sure I share this with the entire staff. We'll see you soon, it's always our pleasure!! More 

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