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All 6 De Kalb hotels

BEST WESTERN DeKalb Inn & Suites

1212 W. Lincoln Highway, De Kalb, IL 60115
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BEST WESTERN DeKalb Inn & Suites

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Ranked #3 of 6 hotels in De Kalb
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47 people have reviewed this hotel

Traveler rating
    7
    4
    11
    10
    15
See reviews for
15
2
4
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Chicago, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Overall this is a great Best Western. It's even one of the more modern facilities I've stayed in, as I generally enjoy BW for value leisure travel. This hotel is next to freight train tracks. If you're a heavy sleeper you'll be fine, but if not, find a hotel that is not on Lincoln Highway, period. It would be a... More

Review collected in partnership with Best Western

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Mundelein, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We had our reservation upgraded from a regular room to a suite. This made the two night stay very enjoyable. The hotel was close to the concert venue we attended at NIU which was an added bonus. There are several bars and restaurants nearby. A CVS store is one block away.

Review collected in partnership with Best Western

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BWDK, General Manager at BEST WESTERN DeKalb Inn & Suites, responded to this review

Jeffery: Thank you for staying at Best Western Dekalb inn & Suites. And also for taking the time to review our property. We're glad that you enjoyed your stay and the convenience of the surrounding area. I will share your review with staff members. We look forward to your next visit. More

Galesburg, Illinois
2 reviews
2 of 5 stars Reviewed 3 weeks ago

I checked in late Thursday night and the 3rd shift guy was terrific! As I got out of my car I noticed the train in the back, but I must say I did not hear the horn at all and overall it wasn't a big deal. Now the heater on the other hand was noisy and the TV had only... More

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Round Lake, IL, United States
1 review
4 of 5 stars Reviewed March 10, 2014

Hotel room was comfortable (I was upgraded to a suite), though bathroom was a bit cramped. Staff was extremely courteous and helpful. Breakfast had a fair selection of items, though no honey for tea. It was close to NIU, where my conference was being held. No in-house restaurant, so you'll need to eat lunch and dinner out.

Review collected in partnership with Best Western

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BWDK, General Manager at BEST WESTERN DeKalb Inn & Suites, responded to this review

Lynn: Thank you for taking the time to respond to our survey. I'm pleased that you enjoyed your stay. When you do decide to visit Dekalb in the future please call Best Western Dekalb inn & Suites and I will be happy to upgrade you to one of our larger luxury suites, and make sure I have honey available for... More

Huntley, IL
Top Contributor
81 reviews 81 reviews
38 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed February 26, 2014

Rooms were fairly spacious and clean and our heat worked fine. But other people in our group had problems with their room keys and were locked out of their rooms standing out in the cold for a long time until staff came. Our sink did not drain well. Staff was friendly. It is an old hotel and has been upgraded... More

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1 review
3 of 5 stars Reviewed February 22, 2014

For the price it was ok. Not my best hotel experience. But it was bargain. Not enough towels even though I requested them and noted number staying in room. Free breakfast was slim pickings of stale donuts. Room door was stuck/frozen very hard to open.

Review collected in partnership with Best Western

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BWDK, General Manager at BEST WESTERN DeKalb Inn & Suites, responded to this review

Kertina: Thank you for your review,as always I have shared your review with staff. In our correspondence over the weekend, I apologize for any issues experienced on your stay. I already have your future reservation in place and I have upgraded you to one of our luxury suites. I am very confident when you return again in a couple months... More

Bolingbrook, Illinois
Top Contributor
82 reviews 82 reviews
39 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed January 16, 2014

The Best Western chain runs hot and very cold--sometimes I am surprised how nice a property is and sometimes I am surprised how bad a property is. The DeKalb, Illinois location is surprisingly bad. With a large sign advertising the property is a "Inn and Suites" you don't expect to actually find the property is an old motel with rooms... More

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BWDK, General Manager at BEST WESTERN DeKalb Inn & Suites, responded to this review

First of all let me thank you for your review. I would be able to address your issues and share them with my staff if I knew what room you were in, what dates you were here, or your name. I would be happy if on your next visit to Dekalb you would choose Best Western Dekalb Inn & Suites... More

Texarkana, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 19, 2013

I was making my yearly rounds up north visiting family members, friends, and clients for the holidays, and I had just picked up my 6 year old granddaughter in Iowa and was fixin to get to her Aunty's house in Indiana the same day. Little did I know a snowstorm would hit northern Illinois the same day, and as one... More

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BWDK, General Manager at BEST WESTERN DeKalb Inn & Suites, responded to this review

Mr Abraham: Let me start by thanking you for such kind words. I shared your review with my staff. They had the same words for you. Chris and Melanie remembered you and said you were great, and a pleasure to talk to. Scott said your Granddaughter was a doll. It's always refreshing to know that our staff is not only... More

Dekalb, United States
1 review
2 of 5 stars Reviewed December 13, 2013

The hotel sits on top of the railroad tracks with a train going by hourly. Woke up several times to what we thought was a tornado or random bomb. Outside walkway was crumbling under foot and part of the popcorn ceiling in the room looked ready to cave in. Heater couldn't keep up because of the draft coming through the... More

Review collected in partnership with Best Western

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JERSEYVILLE, United States
1 review
1 of 5 stars Reviewed November 18, 2013

On the second day of our stay our room was not serviced. When I reported this to the front desk I was told "sorry but our maids are all gone for the day". Really??? No solution was offered and no attempt was made at service recovery. That night was discounted only after I insisted and had to argue with the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWDK, General Manager at BEST WESTERN DeKalb Inn & Suites, responded to this review

Ms. Hawkins thank you for your review. I aplogize if we didn't meet your expectations on your last visit. At the time you checked in we did not have any first floor rooms available. As soon as my staff told me about your situation I told him to reduce your rate and I look at your folio he did give... More

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Additional Information about BEST WESTERN DeKalb Inn & Suites

Also Known As:
De Kalb Best Western
Best Western De Kalb
Address: 1212 W. Lincoln Highway, De Kalb, IL 60115
Phone Number:
Location: United States > Illinois > De Kalb
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in De Kalb
Price Range (Based on Average Rates): $
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