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Holiday Inn Crystal Lake

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800 South Route 31, Crystal Lake, IL 60014
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1 room 1 adult
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Holiday Inn Crystal Lake
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163 Reviews from our TripAdvisor Community

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Montreal, Canada
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I'm on my first of 6 weeks here at the Holiday Inn Crystal Lake. Beds are comfy, food is great, and the staff are super friendly and helpful. The pool is nice, gym is pretty standard. Laundry room for extended stays but its a little on the pricey side. I would definitely stay here again and not just for business.

Helpful?
Thank AZS1989
Overland Park, Kansas
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

This is a clean property, however hard to believe they still offer rooms that are SMOKING! I considered making a reservation, until I spoke with the front desk and confirmed they do offer smoking rooms on the second floor and have had complaints from guests staying on the third floor of the smoke smell. Definitely a deal breaker. Hotel should... More 

Helpful?
Thank Renee A
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for your feedback, the team and I will definitely take your thoughts into consideration for possible changes in the future. More 

Travelers are raving about these Crystal Lake hotels

Ringwood, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

We have used the this Holiday Inn for 3 straight years for our annual company meetings. They have plenty of different banquet rooms to fit to everyone's needs. They are an easy going staff and willing to make changes upon your request in a matter of minutes.

Helpful?
Thank Brad B
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

I can't tell you how much we appreciate your continued business. We are extremely thankful to our customers and please know that we are always available to help facilitate the best meetings possible and we can't wait for your return. More 

Nashville, United States
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

I have stayed at this Holiday Inn several times over the past two years, and it seems to continually get better. The staff - the ENTIRE staff at this hotel, is phenomenal. They are ALWAYS pleasant, courteous, and most helpful with any situation. The restaurant food is still not that great, however, Debra - who is new since last I... More 

Helpful?
Thank David F
Kimberly W, Manager at Holiday Inn Crystal Lake, responded to this review

Thank you so much for your kind words! Both Debra and Sabah are such great assets to our team. We always strive to better ourselves and glad it is noticed! Come back to see us soon! More 

Waukesha, Wisconsin
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Always enjoy staying at this hotel. From the moment you arrive until you check out, the staff couldn't be more accommodating. Front desk staff, Amanda, Kaytee, Tim and Tagless Jaimie have all been fantastic.. Heidi and Annie at the bar are attentive to your needs and are great conversationalists. Wait-staff Karissa and Jenna are a total joy. Chef Adam comes... More 

Helpful?
Thank Bob53186
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for taking the time to post a review and for continuing to choose us - I cant wait to share your kind words with the team. More 

Westminster, California
1 review
5 of 5 stars Reviewed 2 weeks ago

My Father-In-Law stayed here for one night. From the freindly smile "Amanda" at the front desk had and the awesome bartender "Heidi" we had a great stay. The food a drinks were great and the chef came out to ask if he cooked the food to our likes. Rooms are very clean and breakfast was well worth the extra $10.00... More 

Helpful?
Thank Kerry L
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for the kind words, I will be sure to share with Amanda and Heidi they are both wonderful. I am so glad that your father in law chose us and hope that if your back in the area we will get to see you soon. More 

Denver Co
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is desperately in need of renovation. The rooms are looking shabby with worn and dirty looking carpeting. Lamp shades are discolored and the bases discolored in spots. I would not even attempt to sit in the upholstered chairs, they looked filthy and it seems the other people in our group felt the same about chairs/sofas, Four family members... More 

Helpful?
Thank aquarius44
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

I am so sorry that your stay was not to your expectations, almost all of your observations and experiences were certainly controllable and I feel terrible that we let you down. I will be using your comments with our team to make changes on how we do things so that moving forward we can be better. Again please accept my... More 

Milwaukee, Wisconsin
2 reviews
3 of 5 stars Reviewed 4 weeks ago

The staff was friendly and helpful during our stay. The bar area closed at 1130pm on New Years eve, which was okay with me and my husband since we had brought in a bottle of wine and food. My only complaint was the mattress was sunken in on one side.

Helpful?
Thank Tracy T
Kimberly W, Manager at Holiday Inn Crystal Lake, responded to this review

We appreciate your kind words about our staff members and we are glad you chose our hotel for New Years Eve! More 

Melbourne, Australia
Level Contributor
350 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed November 28, 2015 via mobile

Cathy was very friendly and pleasant at Reception and I was placed in a fourth floor room. The hotel was nowhere near full, I didn't bother requesting an upgrade despite being a Platinum Member as I would be out all day on the 2nd day. The room was quite Ok, just a bit of musty, stuffy carpet smell, when I... More 

Helpful?
1 Thank H L
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

I am so terribly sorry that you experience the problems you did, I have absolutely addressed the door being proper open with the housekeeping staff so that we do not repeat with others and I am so thankful for your kind words for the team. I hope that we will see you again in the future. More 

Louisville, Kentucky
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 26, 2015

I have stayed at this property several times and am presently staying there. I have always had a good experience. The staff is friendly and helpful; the fitness center is a good one; the rooms are clean and well lit. Their location is handy to restaurants, shopping, etc.

Helpful?
Thank Denny R
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for continuing to choose our hotel, we appreciate your kind words and your business. More 

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