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Holiday Inn Chicago - Crystal Lake

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800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
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Holiday Inn Chicago - Crystal Lake
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124 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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East Patchogue, New York
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

We were staying for 6 months for work and my room had bugs in them and my tv didn't work and the elevated was not working. They wanted us to pay for breakfast every morning, you think if 6 managers are staying there for 6 months you would give us some type of perks

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Silver Spring, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed at the Holiday Inn June 19, 2015 for two nights in Crystal Lake, Illinois, and had the following problems: • Upon checking in, I was required to agree to follow and to sign a list of guest rules, which were not enforced upon the guests in bar who were screaming at 1 a.m. • Mattresses on both beds... More 

Was this review helpful? Yes 1

Travelers are raving about these Crystal Lake hotels

Peoria, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

Well worth the stay! Only 5 mins from Sky High facilities. Great for those volleyball weekend trips. The breakfast buffet is the best we have had all season! A good reason to keep coming back to this tournament! We stayed at the Hilton in Rosemontthe last two weekends, almost wished we would have stayed here and drove the 50 minutes!!

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

We love having the volleyball teams in, pls feel free to visit us anytime your playing in the area. Best of luck in your upcoming tournaments. More 

Addison, Texas
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The staff here is really friendly. The rooms were spacious and clean. The food was average but the service was phenomenal. We would definitely stay here again. It is conveniently located and includes complimentary parking.

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for your kind comments - I will definately share the comments with the team. More 

Rockford, Illinois
Level Contributor
2 reviews
5 of 5 stars Reviewed 5 weeks ago

My stay here was WONDERFUL. The hotel is beautiful, staff is beyond accommodating, and the bed was extremely comfortable. I checked in the night before my race, and with this race, participants get very dirty (as it was a mud run). I asked if I could check out late so I could come back and shower, and they said yes... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I am so glad you enjoyed your stay with us, I do love the beds as well, they are certainly very comfortable. Be sure to plan your stay here next year during the race weekend. More 

Kenosha, Wisconsin
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed May 26, 2015

Stayed here on business, a quick in and out. Front desk was quick and friendly. Room was clean and spacious. The hotel seemed nicer than what we paid. Based on the price, I did not expect the hotel to be so nice. We stayed based on a recommendation and would return again.

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I am glad you enjoyed your stay, thank you for choosing to stay with us. More 

Key Largo, Florida
Level Contributor
93 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed May 26, 2015

We visit the area frequently as my elder parents live in the area. We had 2 rooms this time as my grandkids & daughter in law joined us. They gave us rooms right across the hall as requested on the reservations. The rooms were clean but they are going to need a bit of remodeling soon as the couch is... More 

Was this review helpful? Yes 1
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I am glad that you stay here with us, thank youy. We are making ongoing upgrades to the hotel and enjoy listening to our guest recommendations and will continue to use the input received to prioritize our to do list. I am not sure what happened with your room but will definately be talking about your experience during our morning... More 

1 review
5 of 5 stars Reviewed May 25, 2015 via mobile

I am so happy over night, with this hotel. the room is very clean and so useful. Employees are gentle and kindly so much. This is my first time here, I will come back again visiting. And I strongly recommend this hotel to my friends for nice time. thanks holiday Inn

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for your wonderful comments, I will be sure to share them with our team and hopefully we will see you again. More 

1 review
1 of 5 stars Reviewed May 2, 2015 via mobile

Horrible front desk staff. We asked for a plunger and not only did they announce it loudly in the lobby & We had to wait over an hour to actually get it. My husband had to go to the front desk twice. Rude staff and ridiculous customer service.

Was this review helpful? Yes
Kimberly W, Front Office Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I am so sorry that you stay did not meet your expectations, I feel horrible and will definately be sharing your comments with our staff. I hope that you will give us another opportunity in the future to show you that service is importatnt to our team. Please feel free to reach out to us at any time. More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed April 19, 2015 via mobile

A few families from our teamed decided to stat overnight, as it was easier than traveling back and forth. From the moment we entered, we were greeted and treated by a friendly staff. They were not of the "this is my job, so I have to do this" friendlg, but they were genuinly friendly! The rates, room, and aforementioned staff... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for taking the time to post your comments I will definately share them with the team. It was fun having the baseball teams stay with us and we hope your playing here again in the future. Best of luck in the upcoming season. More 

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