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All 4 Crystal Lake hotels

Holiday Inn Chicago - Crystal Lake

3.0 of 5 Hotel   |   800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
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Ranked #3 of 4 Hotels in Crystal Lake
A recent review
3 of 5 stars reviewed 3 weeks ago
Laura D Springfield, Illinois
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98 reviews from our community

Traveler rating
    28
    25
    20
    10
    15
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33
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Saint Louis, Missouri
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

After an all day road trip, we pulled into Check in at 4:30PM. The hotel was busy- and after a 10 minute wait we were informed our room "may not be ready". After quickly informing the front desk we had to get checked in (we were on a tight timeline to attend an event), we were "upgraded" from an executive... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Dear krarnold46, Thank you for taking the time to complete a review on your stay. I am sorry we were not able to exceed or at least be at par with your expectation. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate your feedback as this is our best resource for improving... More

Springfield, Illinois
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Very hot and humid out so needed the A/C which worked but cycled off and on way to much. Made it smell musty and humid in between cycles. Big room but the sofa was stained pretty bad in a couple spots. Front desk very friendly and helpful. Didn't enjoy the dinner much.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Dear Laura D, Thank you for sharing your feedback regarding your stay. I am truly delighted you found our Front desk staff friendly. However, I would like to apologize for any inconvenience the air conditioning unit may have caused you. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. Thank you... More

Bartlett
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 5, 2014

I have been to this hotel several times in the past. I have attended a few business meeting and gone to a couple of weddings. The rooms are nice and clean; the food is excellent; there is a night club; there are meeting rooms; they also have very nice banquet facilities. Do not leave without taking part in their weekend... More

Was this review helpful? Yes 1
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you choosing our hotel, we are glad that you enjoyed your stay and look forward to having you back with us again soon. More

Indianapolis, Indiana
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 28, 2014

My wife and I spent a couple of nights at this hotel in June of this year. My son in law and daughter had our first grandchild and we spent some time seeing her. We have been to the area before and usually stayed at the Country Inn since it usually scores higher in Trip Advisor. This time it was... More

Was this review helpful? Yes 1
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

We are so glad that you gave us a chance and we are certainly glad that you will be coming back to see us. Please know that we are definately here to make sure your stays are great so if there is anything we can ever do pleae feel free to give us a call. More

Mazomanie, Wisconsin
1 review
1 of 5 stars Reviewed July 15, 2014

Not a good experience. Several people in our party had issues with their rooms including cleanliness. One couple moved to two different rooms. Another couple moved because there was no shower certain! I found that my room was just okay...the sheets on beds were so old that they were rough to the skin, like old flannel sheets. Mattress was old... More

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

There is no excuse for the issues you had come your way during your stay here. I truly apologize that you had to endure such an unpleasant time here. We clearly were very busy during your stay and as a result things fell through the cracks and landed on you. It is by no means an excuse and regardless of... More

Travelers are raving about these Crystal Lake hotels

Aurora, Illinois
2 reviews
5 of 5 stars Reviewed July 8, 2014

Attentive staff and excellent service when hosting an event. Event coordinators respond in a timely manner and ensure all details are to your liking. They accommodate all requests and do so very quickly. I would certainly recommend this location when hosting an event.

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

We pride ourselves on our guest repsonse and general concern of guest happiness. I'm truly happy to hear that was reflected across all staff and management. Thank you for your kind words, hope to see you again. More

Winnipeg, Canada
1 review
5 of 5 stars Reviewed June 23, 2014

We had a small group (4) in for 2 days of meetings and the meeting room we had was just the right size. Our meals and refreshments were there on time and the friendly staff stopped in to make sure we were good. All the staff I ran into was very helpful and friendly.

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you so much for taking time out to share your experiences with us. We are so happy that we could accommodate you and your group! More

Bella Vista, Arkansas
Top Contributor
74 reviews 74 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 18, 2014

The hotel appeared to have been recently remodeled. The room was a nice size, clean, well lighted, and the bed was comfortable. There was no microwave or refrigerator. The water pressure was excellent and the hot water was very hot. Check-in and Check out were a breeze. It was easy to connect to Wi-Fi, but the TV was a pain... More

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for staying with us, I am so glad you enjoyed your time with us. We have since added a more frequent rotation of the carpet edging to our cleaning list so thank you for your thoughts. More

Plainfield, IL
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 31, 2014

Don't book with this hotel. Made reservation with hotels.com and this property would not hold the reservation despite showing that rooms were available at time of booking (both on hotels.com and Holiday Inn website). What is the point of taking a reservation if you don't HOLD the reservation? No assistance was provided to obtain another room. Thanks Holiday Inn Crystal... More

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I apologize for our inability to supply you with a room. It was certainly never our intention to cause any inconvenience to a guest. More

Onalaska, Wisconsin
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed May 11, 2014

I really care about things like room size, a decent view and good lighting - this hotel fit the bill. I almost ALWAYS stay at Marriott's but there just wasn't one close enough to my meeting location, so the Holiday Inn won out. I arrive late in the evening, almost 10pm, and the bar seemed lively and fun, but I... More

Was this review helpful? Yes 1
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for your feedback - we definately made some mistakes and I appreciate you sharing your thoughts so we can be better. Your information has been shared with the team and we will definately utilize it to become better. Next time your with us please reachout to me and share your stay so that I know that things are... More

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Additional Information about Holiday Inn Chicago - Crystal Lake

Address: 800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
Phone Number:
Location: United States > Illinois > Crystal Lake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chicago - Crystal Lake 3*
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Also Known As:
Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake
Holiday Inn Crystal Lake
Crystal Lake Holiday Inn

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