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Holiday Inn Chicago - Crystal Lake

3.0 of 5 800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
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Holiday Inn Chicago - Crystal Lake
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Holiday Inn Chicago - Crystal Lake
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108 reviews from our community

Traveler rating
    31
    28
    23
    11
    15
See reviews for
33
19
8
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rockford, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

Nice hotel! Quite spacious and the staff is friendly and very accommodating. I would like to acknowledge several staff members for their outstanding service during my recent stays. They are; Amber and Priya in the dining room and Annie and Heidi in the lounge. These individuals realize how important it is to make their guests feel comfortable and go out... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for the wonderful comments for the team, I will be sure to share with everyone. We look forward to your return visits. More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice hotel. Restaurant is not the best. Would not eat the steak the sandwiches are good and the 3 oaks burger is the best menu item. TV is on the fritz 3 days a week. Channels are limited without the satellite problems. Staff is caring. Nice pool no hot tub. Small gym and only the new washer and dryer really... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for your great comments - I will be taking them to the management team to get our menu items as well as our washers and dryers and satelite functioning properly. We appreciate your bsuiness and hope that you will give us another opportunity in the future. More 

washingtondc
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I travel primarily internationally on business but this past year I've had the opportunity to use several domestic hotels for conferences and business training. Mostly branded hotels, the Holiday Inns, Sheratons etc. All are good and maintain a decent standard. But occassionally one hits a bump in the road. That was the case here at the Crystal Lake Holiday Inn.... More 

Was this review helpful? Yes
Kimberly W, Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I am so sorry - I would love to have to reach out to me, as the manager of the hotel one of the first things I implemented upon my arrival to this hotel was to establish both a smoking/pet freindly area and a nonsmoking/pet friendly area. I would lke to have some additional information in reference to your stay... More 

Travelers are raving about these Crystal Lake hotels

1 review
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel on Saturday because we were visiting family in town and I wasn't happy at all. The room was not updated and the hallway was so dirty, as soon as you open the room door there is garbage all over. This was there when we checked in Saturday night and was still there when we checked... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I am so sorry for your experience, I will definately be discussing your comments with the management team. Your experience with our cleanleness and your visit to our restaurant is unacceptable. We will be using your comments for training so that we can be better in the future. Thank you for taking the time to give us your feedback. More 

Mount Prospect, Illinois
Top Contributor
95 reviews 95 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Crystal Lake Holiday Inn for New Years Eve as a last minute idea.... The hotel is clean, the staff very nice and accommodating.... Don't hesitate for a second to stay here......You'll enjoy the amenities and rooms...

Was this review helpful? Yes
Kimberly W, Front Office Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I'm so happy to hear how well your stay was, We hope to see you again soon! More 

Woodstock, Illinois
Contributor
12 reviews 12 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My review actually is from tonight, my wife and I were in town visiting her family for the new year, and one of my family members was in a tragic car accident back home in North Carolina, and to put it at the very least the staff did whatever they could, I must say. I'm not good with names but... More 

Was this review helpful? Yes
Kimberly W, Front Office Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you so much for the kind words. My thoughts are with you and your family. I will be certain to share your words with my staff. I hope next time you are in the area you will be able to stay longer. Best wishes and Happy New Year!! More 

Burlington, Iowa
Contributor
16 reviews 16 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 10, 2014

This was an exceptional Holiday Inn! The attention to detail was the best ever of any Holiday Inn that I've ever stayed with. The staff was attentive and friendly-the room immaculate. Room temp was perfect! We got a phone call from front desk shortly after we had arrived asking if everything was to our satisfaction! This hotel was reasonably priced-upper-scale... More 

Was this review helpful? Yes 1
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

We really appreciate your business and we are glad you enjoyed your stay. I will tell the team what a great job they are doing and when your in the area again please know that we do have rates available which include breakfast. Definately a great option for our travelers who enjoy a healty start to the day. More 

Naples, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 30, 2014

This is a very nice property. My room on the sixth floor was clean and in good condition. Although I did not need one on this trip, there was no refrigerator in the room. It was Thanksgiving and there were not many guests. The staff members were friendly but with few guests, several were reading newspapers. The bar and restaurant... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for taking the time to post a review, we appreciate your business and really appreciate you choosing to stay with us. We look forward to having you return in the future. More 

Jackson, Mississippi
Top Contributor
51 reviews 51 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 26, 2014

A nice place to stay if you have business in Crystal Lake. This is a large, full service hotel that needs a bit of upgrading. The service is good and the rooms clean and comfortable. It's an hour from O'Hare so don't ask a taxi to get you there for less than $100.

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for staying with us, we appreciate youchoosing the Holiday Inn Crystal Lake. The next time your in the area please reach out to the hotel for recommendations on less expensive options for travel from the airport. Again thank you for being our guest. More 

Fond du Lac, Wisconsin
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 26, 2014

We were here for a dog show. We have been at the same site for many years and they are ALWAYS very accommodating to us. The staff is great and the facility suits us well. However, the restaurant, as the last 2 I was at for dog shows - Max and Erma's in Ohio and Berners in Maryland - didn't... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for continuing to stay with us, we will definately look at staffing levels next year and for all future groups for our F&B outlets to make sure we are giving the best prossible service and quality of food. For your stay next year pleae make sure to speak with the group for room placement so that when they... More 

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Additional Information about Holiday Inn Chicago - Crystal Lake

Address: 800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
Phone Number:
Location: United States > Illinois > Crystal Lake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chicago - Crystal Lake 3*
Number of rooms: 196
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Also Known As:
Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake
Holiday Inn Crystal Lake
Crystal Lake Holiday Inn

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