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All 4 Crystal Lake hotels

Holiday Inn Chicago - Crystal Lake

3.0 of 5 Hotel   |   800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
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Ranked #3 of 4 hotels in Crystal Lake
A recent review
5 of 5 stars Reviewed March 11, 2014
Joe W Perrysburg, Ohio
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88 people have reviewed this hotel

Traveler rating
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    18
    9
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28
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21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Crystal Lake, Illinois
1 review
1 of 5 stars Reviewed 3 days ago NEW

first room beds looks like an old mare second room not much better....bed old and so it hotel. Elect plugs not convenient to use. Had to ask for ref...old and small. Room didnt get cleaned first nite here...phone had to be fixed fauset had to be fix....never washed the bathroom floor. Dining room expenisive and nobody here to eat.....had fish... More

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Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for your comments, we are taking all your feedback very seriously and assure you that we are definately working to make improvements. I would love to speak with you directly to get additional comments and suggestions so that we can continue to improve for our guests. More

New York City, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

I was here with my significant other in july 2013. this old hotel needs to be totally gutted and rebuilt. stayed one night in july 2013 and its was in the high 90's temperature but our room air conditioning didn't work ; it was like a sauna bath! we had to wait for maintenance while we sweated after our 1.5... More

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Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I apologize that we asked for identification during your stay with us while you were visiting our lounge and that offended you. As you know our policy is to card 100% of the time, We ask for proof of age, no matter how young you look. It protects our license and flatters just about everyone. I wish you the best... More

Perrysburg, Ohio
1 review
5 of 5 stars Reviewed March 11, 2014

I always stay here whenever I'm in the area. The people are some of the friendliest I ever have the pleasure of coming in contact with at a hotel. From the front desk staff to the waitresses and bartender, it is a great experience.

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thanks for the great comments - we appreciate you coming back to see us and sharing your thoughts with others. More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 14, 2014

Stayed for an overnight "Christmas" family gathering. Service was terrible from the minute we got there. Couldn't find a cart to bring in our luggage, drinks, snacks, etc. When we asked the front desk, they indicated nobody would be available until after 3:00 p.m. to help us find one, notwithstanding the fact that 2 people were standing behind the desk... More

Was this review helpful? Yes 1
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I am so sorry that your experience was not to your expectations. Each and every point is a valid one and I have taken your comments to the team. Thank you for sharing your stay with us so that we can be better moving forward. It is our intention to offer each and every guest a truly wonderful stay and... More

Key Largo, Florida
Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2014

We go to Crystal Lake a couple times a year to visit family. We usually stay at a different hotel but with the move of my mother this location was closer. The first day we were out all day & came back about 8pm to an uncleaned room. Called the desk & they sent up someone who had no idea....asked... More

Was this review helpful? Yes 1
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

We are so glad that you gave us a try on your last trip. I apologize for our not cleaning your room on your first day with us, I will definately share this with the Housekeeping Manager. I am glad that we were able to show you that making things right is important and we look forward to coming back... More

Phoenix, Arizona
1 review
4 of 5 stars Reviewed November 29, 2013 via mobile

The hotel in general was very good. However, when we checked in with our dog we were told we can only have pets in a smoking room. The room and hallway reeked of smoke. Luckily the window in the room opened so we were able to get some fresh air. This is the only hotel we have stayed in that... More

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Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for your comments - we took them very seriously and have now dedicated a section of our hotel as a non smoking pet friendly section for our guests who like to travel with their pets. Please make sure next time your in the area to request a non smoking pet friendly room More

Contributor
16 reviews 16 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 27, 2013 via mobile

This is one of the most pleasant stays ever in Crystal Lake! The breakfast that is included is an actual full out, ordered breakfast rather than the standard buffet breakfast. The rooms are huge with a sleep sofa and king size bed. Only drawback is no fridge in the room, but an ice bucket works well in emergencies!! The staff... More

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UK
Top Contributor
103 reviews 103 reviews
29 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 4, 2013

Rooms a little faded but fine. Nothing outstanding to say. Only downside for me was that the gym was like a sauna, way too hot. Location well suited for business in the locale, but nothing within walking distance. Friendly staff.

Was this review helpful? Yes 1
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I appreciate your feedback, we are definately looking to do some new things around the hotel and the rooms in the upcoming months as well as the fitness center. Hopefully on your next visit you will see all we've done. More

Lakemoor, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2013

It all started with the Staff, both manager and staff were rude and unprofessional from the get go. On my wife's and I wedding night they screwed up the shuttle and many people were left in the cold rain for an hour waiting for the shuttle to bring them back. Once we got there it only got worse. The toilet... More

Was this review helpful? Yes 1
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for taking the time to give us your feedback. I appreciate all of your comments and will certainly take them back to the team so that we can use them to make us better. I apologize for any difficulties that you encountered and would really like to wish you congrats of your wonderful wedding. Again thank you for... More

Mequon, Wisconsin, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2013

Stayed at this hotel this weekend very briefly (was checked in for less than 12 hours) because I was in town visiting friends. The woman at the counter late Saturday night was friendly and efficient; my IHG rewards information was in the system and I was offered either a cocktail or 500 extra points as a thank you for being... More

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

We really appreciate your taking the time to give us your thoughts from your stay, I like to hear feedback so that as a team we can continue to try and be better. Hopefully you'll come back and see us again soon. More

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Additional Information about Holiday Inn Chicago - Crystal Lake

Also Known As:
Holiday Inn Chicago - Crystal Lake Hotel
Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake
Holiday Inn Crystal Lake
Crystal Lake Holiday Inn
Holiday Inn Chicago
Address: 800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
Phone Number:
Location: United States > Illinois > Crystal Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Crystal Lake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chicago - Crystal Lake 3*
Official Description (provided by the hotel):
The newly renovated Holiday Inn Hotel Crystal Lake and Conference Center is the only full service hotel in McHenry County that sits in a park like setting amid the oak trees overlooking sparkling Acorn Lake. This Crystal Lake Hotel is perfectly situated near several corporate centers for Sears, Allstate, Snap on Tools, Affinia, Cardinal Health, Nissan Forklift, True Value and more. We are conveniently located near several of Chicago s attractions including Chicago Metra, Volvo Auto Museum, Illinois Railway Museum, Raue Center for the Arts, Algonquin Commons Shopping District, Championship Golf Courses and relaxing spas. With our great location we are also easily accessible to O Hare and Midway Airports. This full service hotel offers amenities the business or leisure traveler can truly appreciate. We offer a 24 hour business center, heated indoor pool, sauna, fitness center, complimentary high speed Internet (Wi-Fi), simply smart bedding collection, 16000 Square Feet of meeting and banquet space, Three Oaks Dining Room and Lounge, Wedding Services and more. Located on site is Enterprise Car Rental and a complimentary shuttle the runs within a 5 mile radius. We are also a pet friendly hotel. Please register your pet before check in. Holiday Inn Crystal Lake we offer service, value and variety. ... more   less 
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