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Holiday Inn Chicago - Crystal Lake

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800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
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Holiday Inn Chicago - Crystal Lake
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Holiday Inn Chicago - Crystal Lake
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113 reviews from our community

Traveler rating
    34
    28
    24
    11
    16
See reviews for
33
21
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32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

Was hoping for a nice stay but terribly dissapointing. When you walk into the hotel it looks nice but the actual hotel room was not clean. Old fries on the carpet next to the couch. Bathroom had hairs on the floor in varoius places, tub was filthy and backed up when taking a shower and toilet was smelly. Furniture in... More 

Was this review helpful? Yes
Kimberly W, Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I'd like to personally apologize for the experience you had during your stay with us. As you can imagine our goal is to always provide the most relaxing &comfortable stay for every guest no matter the time or length of visit. We clearly did not accomplish that and I would love to speak with you more about this. Please feel... More 

Waukesha, Wisconsin
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wonderful Lounge and Fantastic Bartender. The lounge has recently upgraded and expanded their selection of available name brand liquor’s to meet the growing trend among consumers. They have also located their business center to the space vacated by the gift shop. This has increased the size of the lounge considerably. Spacious but still intimate. Relax by the fireplace and let... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

It is great to know that some of the changes we've been making are making an impression. Please let us know if we can make other additions to our lounge offerings. Thank you also for the great comments about Heidi, I will be sure to share them with her and enjoy our new Business Center. More 

Senior Contributor
26 reviews 26 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We came in for a military function and Cathy at the front desk was outstanding. Not only did she give us all the instructions we needed to arrive safely and check in early but she was even better in person at check in. The hotel has a lovely lobby area that flows into the lounge and restaurant which Makes it... More 

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Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for the wonderful review - I will be sharing your comments about Cathy with the team. We appreciate your choosing to stay with us and hope to see you again soon. More 

Toronto
Top Contributor
131 reviews 131 reviews
131 hotel reviews
393 helpful votes 393 helpful votes
3 of 5 stars Reviewed February 4, 2015

Stayed for a night while in Crystal Lake on business. The property is somewhat remote, with really nothing in walking distance. However, it is easy to find and has plenty of parking. The property itself has a very nice lobby and restaurant. Many posters have complained about the restaurant, but I found the service to be quick and polite, while... More 

Was this review helpful? Yes 1
Kimberly W, Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I'm happy you were able to enjoy our property, thank you for your review! More 

King, North Carolina, USA
Contributor
20 reviews 20 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2015

Great Staff -excellent service -best front Desk Mgr-they make sure you are content and will do everything they can so you will come back -I can tell you I would for sure. business visit -they have it all!

Was this review helpful? Yes
Kimberly W, Front Office Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you so much for your kind words, I'm happy to hear our aim for great service was recieved well. Hope to see you again soon. More 

Rockford, Illinois
1 review
5 of 5 stars Reviewed January 24, 2015

Nice hotel! Quite spacious and the staff is friendly and very accommodating. I would like to acknowledge several staff members for their outstanding service during my recent stays. They are; Amber and Priya in the dining room and Annie and Heidi in the lounge. These individuals realize how important it is to make their guests feel comfortable and go out... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for the wonderful comments for the team, I will be sure to share with everyone. We look forward to your return visits. More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 20, 2015

Nice hotel. Restaurant is not the best. Would not eat the steak the sandwiches are good and the 3 oaks burger is the best menu item. TV is on the fritz 3 days a week. Channels are limited without the satellite problems. Staff is caring. Nice pool no hot tub. Small gym and only the new washer and dryer really... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for your great comments - I will be taking them to the management team to get our menu items as well as our washers and dryers and satelite functioning properly. We appreciate your bsuiness and hope that you will give us another opportunity in the future. More 

washingtondc
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed January 12, 2015

I travel primarily internationally on business but this past year I've had the opportunity to use several domestic hotels for conferences and business training. Mostly branded hotels, the Holiday Inns, Sheratons etc. All are good and maintain a decent standard. But occassionally one hits a bump in the road. That was the case here at the Crystal Lake Holiday Inn.... More 

Was this review helpful? Yes 1
Kimberly W, Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I am so sorry - I would love to have to reach out to me, as the manager of the hotel one of the first things I implemented upon my arrival to this hotel was to establish both a smoking/pet freindly area and a nonsmoking/pet friendly area. I would lke to have some additional information in reference to your stay... More 

Travelers are raving about these Crystal Lake hotels

1 review
3 of 5 stars Reviewed January 7, 2015

We stayed at this hotel on Saturday because we were visiting family in town and I wasn't happy at all. The room was not updated and the hallway was so dirty, as soon as you open the room door there is garbage all over. This was there when we checked in Saturday night and was still there when we checked... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I am so sorry for your experience, I will definately be discussing your comments with the management team. Your experience with our cleanleness and your visit to our restaurant is unacceptable. We will be using your comments for training so that we can be better in the future. Thank you for taking the time to give us your feedback. More 

Mount Prospect, Illinois
Top Contributor
95 reviews 95 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 1, 2015

We stayed at the Crystal Lake Holiday Inn for New Years Eve as a last minute idea.... The hotel is clean, the staff very nice and accommodating.... Don't hesitate for a second to stay here......You'll enjoy the amenities and rooms...

Was this review helpful? Yes
Kimberly W, Front Office Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I'm so happy to hear how well your stay was, We hope to see you again soon! More 

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