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Holiday Inn Chicago - Crystal Lake

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800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
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Holiday Inn Chicago - Crystal Lake
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Holiday Inn Chicago - Crystal Lake
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121 Reviews from our TripAdvisor Community

Traveler rating
    37
    31
    24
    11
    18
See reviews for
37
22
10
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Addison, Texas
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

The staff here is really friendly. The rooms were spacious and clean. The food was average but the service was phenomenal. We would definitely stay here again. It is conveniently located and includes complimentary parking.

Was this review helpful? Yes
Rockford, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

My stay here was WONDERFUL. The hotel is beautiful, staff is beyond accommodating, and the bed was extremely comfortable. I checked in the night before my race, and with this race, participants get very dirty (as it was a mud run). I asked if I could check out late so I could come back and shower, and they said yes... More 

Was this review helpful? Yes
Kenosha, Wisconsin
Top Contributor
57 reviews 57 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here on business, a quick in and out. Front desk was quick and friendly. Room was clean and spacious. The hotel seemed nicer than what we paid. Based on the price, I did not expect the hotel to be so nice. We stayed based on a recommendation and would return again.

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Key Largo, Florida
Top Contributor
88 reviews 88 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

We visit the area frequently as my elder parents live in the area. We had 2 rooms this time as my grandkids & daughter in law joined us. They gave us rooms right across the hall as requested on the reservations. The rooms were clean but they are going to need a bit of remodeling soon as the couch is... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I am so happy over night, with this hotel. the room is very clean and so useful. Employees are gentle and kindly so much. This is my first time here, I will come back again visiting. And I strongly recommend this hotel to my friends for nice time. thanks holiday Inn

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for your wonderful comments, I will be sure to share them with our team and hopefully we will see you again. More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Horrible front desk staff. We asked for a plunger and not only did they announce it loudly in the lobby & We had to wait over an hour to actually get it. My husband had to go to the front desk twice. Rude staff and ridiculous customer service.

Was this review helpful? Yes
Kimberly W, Front Office Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I am so sorry that you stay did not meet your expectations, I feel horrible and will definately be sharing your comments with our staff. I hope that you will give us another opportunity in the future to show you that service is importatnt to our team. Please feel free to reach out to us at any time. More 

Travelers are raving about these Crystal Lake hotels

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed April 19, 2015 via mobile

A few families from our teamed decided to stat overnight, as it was easier than traveling back and forth. From the moment we entered, we were greeted and treated by a friendly staff. They were not of the "this is my job, so I have to do this" friendlg, but they were genuinly friendly! The rates, room, and aforementioned staff... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for taking the time to post your comments I will definately share them with the team. It was fun having the baseball teams stay with us and we hope your playing here again in the future. Best of luck in the upcoming season. More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 of 5 stars Reviewed April 8, 2015

It should be called a quality inn!!! My room had stains on the walls, I asked if someone was killed! Next the couch was filthy and worn to the point it was ripped. The final straw was the big stain on my sheets!!! Funny I read trip advisor after and there was another bad review about this property! I explained... More 

Was this review helpful? Yes
Kimberly W, Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Mr. Kurt I truly appreciate you taking the time to share about your time here. Clearly we did not meet the standards of IHG or the holiday Inn Crystal Lake with your stay. I would love for you to contact me at the hotel directly in regards to your recent stay. Andrew Rooms Director Holiday inn Crystal Lake More 

Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 20, 2015

Was hoping for a nice stay but terribly dissapointing. When you walk into the hotel it looks nice but the actual hotel room was not clean. Old fries on the carpet next to the couch. Bathroom had hairs on the floor in varoius places, tub was filthy and backed up when taking a shower and toilet was smelly. Furniture in... More 

Was this review helpful? Yes
Kimberly W, Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I'd like to personally apologize for the experience you had during your stay with us. As you can imagine our goal is to always provide the most relaxing &comfortable stay for every guest no matter the time or length of visit. We clearly did not accomplish that and I would love to speak with you more about this. Please feel... More 

Waukesha, Wisconsin
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 16, 2015

Wonderful Lounge and Fantastic Bartender. The lounge has recently upgraded and expanded their selection of available name brand liquor’s to meet the growing trend among consumers. They have also located their business center to the space vacated by the gift shop. This has increased the size of the lounge considerably. Spacious but still intimate. Relax by the fireplace and let... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

It is great to know that some of the changes we've been making are making an impression. Please let us know if we can make other additions to our lounge offerings. Thank you also for the great comments about Heidi, I will be sure to share them with her and enjoy our new Business Center. More 

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