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Holiday Inn Chicago - Crystal Lake

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800 South Route 31, & Three Oaks Rd, Crystal Lake, IL 60014
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Holiday Inn Chicago - Crystal Lake
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Holiday Inn Chicago - Crystal Lake
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115 reviews from our community

Traveler rating
    35
    28
    24
    11
    17
See reviews for
34
21
9
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

A few families from our teamed decided to stat overnight, as it was easier than traveling back and forth. From the moment we entered, we were greeted and treated by a friendly staff. They were not of the "this is my job, so I have to do this" friendlg, but they were genuinly friendly! The rates, room, and aforementioned staff... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for taking the time to post your comments I will definately share them with the team. It was fun having the baseball teams stay with us and we hope your playing here again in the future. Best of luck in the upcoming season. More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

It should be called a quality inn!!! My room had stains on the walls, I asked if someone was killed! Next the couch was filthy and worn to the point it was ripped. The final straw was the big stain on my sheets!!! Funny I read trip advisor after and there was another bad review about this property! I explained... More 

Was this review helpful? Yes
Kimberly W, Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Mr. Kurt I truly appreciate you taking the time to share about your time here. Clearly we did not meet the standards of IHG or the holiday Inn Crystal Lake with your stay. I would love for you to contact me at the hotel directly in regards to your recent stay. Andrew Rooms Director Holiday inn Crystal Lake More 

Travelers are raving about these Crystal Lake hotels

Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 20, 2015

Was hoping for a nice stay but terribly dissapointing. When you walk into the hotel it looks nice but the actual hotel room was not clean. Old fries on the carpet next to the couch. Bathroom had hairs on the floor in varoius places, tub was filthy and backed up when taking a shower and toilet was smelly. Furniture in... More 

Was this review helpful? Yes
Kimberly W, Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I'd like to personally apologize for the experience you had during your stay with us. As you can imagine our goal is to always provide the most relaxing &comfortable stay for every guest no matter the time or length of visit. We clearly did not accomplish that and I would love to speak with you more about this. Please feel... More 

Waukesha, Wisconsin
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 16, 2015

Wonderful Lounge and Fantastic Bartender. The lounge has recently upgraded and expanded their selection of available name brand liquor’s to meet the growing trend among consumers. They have also located their business center to the space vacated by the gift shop. This has increased the size of the lounge considerably. Spacious but still intimate. Relax by the fireplace and let... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

It is great to know that some of the changes we've been making are making an impression. Please let us know if we can make other additions to our lounge offerings. Thank you also for the great comments about Heidi, I will be sure to share them with her and enjoy our new Business Center. More 

Senior Contributor
26 reviews 26 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 3, 2015

We came in for a military function and Cathy at the front desk was outstanding. Not only did she give us all the instructions we needed to arrive safely and check in early but she was even better in person at check in. The hotel has a lovely lobby area that flows into the lounge and restaurant which Makes it... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for the wonderful review - I will be sharing your comments about Cathy with the team. We appreciate your choosing to stay with us and hope to see you again soon. More 

Toronto
Top Contributor
133 reviews 133 reviews
133 hotel reviews
398 helpful votes 398 helpful votes
3 of 5 stars Reviewed February 4, 2015

Stayed for a night while in Crystal Lake on business. The property is somewhat remote, with really nothing in walking distance. However, it is easy to find and has plenty of parking. The property itself has a very nice lobby and restaurant. Many posters have complained about the restaurant, but I found the service to be quick and polite, while... More 

Was this review helpful? Yes 1
Kimberly W, Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I'm happy you were able to enjoy our property, thank you for your review! More 

King, North Carolina, USA
Contributor
20 reviews 20 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2015

Great Staff -excellent service -best front Desk Mgr-they make sure you are content and will do everything they can so you will come back -I can tell you I would for sure. business visit -they have it all!

Was this review helpful? Yes
Kimberly W, Front Office Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you so much for your kind words, I'm happy to hear our aim for great service was recieved well. Hope to see you again soon. More 

Rockford, Illinois
1 review
5 of 5 stars Reviewed January 24, 2015

Nice hotel! Quite spacious and the staff is friendly and very accommodating. I would like to acknowledge several staff members for their outstanding service during my recent stays. They are; Amber and Priya in the dining room and Annie and Heidi in the lounge. These individuals realize how important it is to make their guests feel comfortable and go out... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for the wonderful comments for the team, I will be sure to share with everyone. We look forward to your return visits. More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 20, 2015

Nice hotel. Restaurant is not the best. Would not eat the steak the sandwiches are good and the 3 oaks burger is the best menu item. TV is on the fritz 3 days a week. Channels are limited without the satellite problems. Staff is caring. Nice pool no hot tub. Small gym and only the new washer and dryer really... More 

Was this review helpful? Yes
Kimberly W, General Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

Thank you for your great comments - I will be taking them to the management team to get our menu items as well as our washers and dryers and satelite functioning properly. We appreciate your bsuiness and hope that you will give us another opportunity in the future. More 

washingtondc
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed January 12, 2015

I travel primarily internationally on business but this past year I've had the opportunity to use several domestic hotels for conferences and business training. Mostly branded hotels, the Holiday Inns, Sheratons etc. All are good and maintain a decent standard. But occassionally one hits a bump in the road. That was the case here at the Crystal Lake Holiday Inn.... More 

Was this review helpful? Yes 1
Kimberly W, Manager at Holiday Inn Chicago - Crystal Lake, responded to this review

I am so sorry - I would love to have to reach out to me, as the manager of the hotel one of the first things I implemented upon my arrival to this hotel was to establish both a smoking/pet freindly area and a nonsmoking/pet friendly area. I would lke to have some additional information in reference to your stay... More 

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