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All 4 Crystal Lake hotels

Country Inn & Suites By Carlson, Crystal Lake

2.5 of 5 Hotel   |   600 Tracy Trail, Crystal Lake, IL 60014
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Ranked #1 of 4 hotels in Crystal Lake
A recent review
4 of 5 stars Reviewed February 12, 2014
neatcmom Saint Louis, Missouri
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32 people have reviewed this hotel

Traveler rating
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    3
    4
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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English first
Saint Louis, Missouri
Top Contributor
82 reviews 82 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 12, 2014

Hotel is clean and the rooms are big. Room 226 has broken tile in the bathroom and needs a deep true cleaning but it's not dirty if that makes sense just old Staff is very friendly cookies at the front counter were overbooked during our stay and the coffee in the lobby was cold not warm cold. Simple fixes for... More

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Glenwood Springs, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed January 4, 2014

Stayed for one night at this hotel as we were in visiting family for the holidays. The staff both night and day were excellent. Very talkative and helpful. Printed off directions for nearby restaurants and shops. The room was clean, beds comfortable. The only downfall was the hot tub was out of service but other than that it was a... More

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CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

Dear Penny B, Thank you for the great review! The staff takes great pride in providing an exceptional level of service for our guests. We are so sorry the Hot Tub was not operational during your visit. We have isolated the issue and hope to have it up and running any day now! Thank you again and we hope to... More

Western Michigan
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 28, 2013

We were in town for a funeral and are happy that we chose to stay here. Staff went out of their way to make us comfortable, to assist with directions and recommendations for restaurants, and also gave us a later check-out to accommodate the funeral service. They offered to pick us up from the train station, and made a new... More

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CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

Dear oak13mich, We were sorry to hear about your family’s loss and hope you are doing well. The team is glad we were able to make you comfortable in your time of need. We pride ourselves in the level of service that we give our guests. We hope to see you and your family again soon. Warmest regards, Your Country... More

Chicago, Illinois
Top Contributor
51 reviews 51 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 26, 2013

Typical Country Inn & suites with breakfast included. Rooms were clean and spacious. Bathroom was ok but shower pressure not the greatest. could use some updating in the bathroom, especially with lighting. But plenty of towels and it was clean. Staff was very friendly. Soft beds. Hallways need painting. Breakfast average fare. Fresh fruit always nice to have and they... More

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CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

Lynn K, Thank you so much for the review of your experience at our hotel. We take pride in the level of cleanliness and service that you receive while you visit us. We are thrilled to let you know that we are planning on an extensive bathroom renovation for 2014! We hope to see you again soon! Warmest regards, Your... More

Champaign, Illinois
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 7, 2013 via mobile

Stayed here during a wedding with my husband and five month old. Upon arrival was impressed with the courteous nature of the staff. They were willing to accomodate my questions and requests. Room itself was clean though the bathroom had some room for improvement. Breakfast was not bad. During stay the staff was alwys on hand to help us find... More

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CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

Dear Katianna_lindley, Thank you for the awesome review! We are so excited that the team wa sable to deliver a memorable stay for you. We hope you come back and see us soon. Next year we are looking at remodeling the guest room bathrooms. We are excited and can't wait for the work to begin. Thank you again and we... More

Sherman, IL
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 27, 2013

I have always enjoyed Country Inn & Suites hotels and this did nothing to change my opinion. The hotel was set back from a pretty busy street. It wasn't noisy and there was no issue in getting in or out of the (well-lit) parking lot. The receptionists were wonderful and certainly made me feel welcome. I love the cookies at... More

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CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

Dear rrlabs, Thank you for the great review of your recent stay with us. I will be sure to share your coments with the rest of our team. I am thrilled to let you know that we will be switching TV providers in the next few weeks and will be adding HD programming! I am sorry it was inconvenient to... More

Batavia, Illinois
1 review
5 of 5 stars Reviewed August 12, 2013

We had a large group (over 50 people) in different rooms over the weekend, and the staff at this hotel really made our stay incredible. They were so patient and accommodating and really took the time to make sure we were taken care of. We were never met by a single employee without a smile. The rooms were large, and... More

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CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

RachelMarie2, Thank your for the great review! You and your group were an awesome group to host. We are most glad to hear that the entire team was always attentive, friendly and ready to take care of your needs. We hope to see you again soon! The Country Inn Team. More

Plover, Wisconsin
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 29, 2013

Pleasant customer service. Clean. Good breakfast. Air conditioner a little hard to control and too close to bed. Overall it met my expectations and a few updates since my last visit. Breakfast was good and an overflow area was provided. Would stay here again.

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CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

Mchael S, We are thrilled to hear that you enjoyed your experience with us in Crystal Lake. The updates to the hotel will continue, as we have some more set to take place this month and a few more to soon follow. We look forward to serving you again. The Country Inn Team. More

South Florida, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 8, 2013

We recently stayed in this hotel for 32 days due to selling a home and relocating. The hotel was clean and convenient. The breakfast was above average. What was exceptional was the genuine employees at this hotel. They made us feel at home from day one, never an unpleasant experience. The person responsible for hiring also deserves a pat on... More

Was this review helpful? Yes 1
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

Thank you so much for your kind words. Our employees are the most important part of our hotel and we were thrilled to have the opportunity to get to know you and your family. Congratulations to the recent graduates! We hope to see you and your family again soon. We wish you all the best! Your Country Inn and Suites... More

Champaign, Illinois, United States
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 31, 2013

Just off a busy street this hotel is tucked away in a quiet area. Location is close to shopping and restaurants . Staff was friendly and accommodating. My husband had a morning meeting, and the staff was very helpful accommodating me with a later checkout if I needed one. Room was clean and comfortable.

Was this review helpful? Yes
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this review

Mary G, Thank you for the kind review. We are thrilled to hear that you and your husband enjoyed your stay with us. We hope to se you soon! Your Country Inn Team. More

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Additional Information about Country Inn & Suites By Carlson, Crystal Lake

Also Known As:
Country Inn & Suites By Carlson, Crystal Lake Hotel Crystal Lake
Country Inn & Suites By Carlson, Crystal Lake Hotel
Country Inn And Suites By Carlson, Crystal Lake
Country Inn Crystal Lake
Crystal Lake Country Inn
Address: 600 Tracy Trail, Crystal Lake, IL 60014
Phone Number:
Location: United States > Illinois > Crystal Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Crystal Lake
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Crystal Lake 2.5*
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