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Holiday Inn Express Crestwood

2.5 of 5
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13330 South Cicero Avenue, Crestwood, IL 60445 (Formerly Hampton Inn Chicago Crestwood)
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Holiday Inn Express Crestwood
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Ranked #1 of 1 Hotels in Crestwood
A recent review
4 of 5 stars Reviewed September 10, 2014
Dan_and_Heide North Providence, Rhode Island
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54 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Crestwood
See the most recent reviews
North Providence, Rhode Island
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 10, 2014

Room was clean and updated, bed was very comfortable, shower was good. Conveniently located. Restaurant called Culvers right next door. Shopping plaza with restaurants within walking distance, Price was acceptable. I definitely would stay there again without hesitation.

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Josh H, Front Office Manager at Holiday Inn Express Crestwood, responded to this review

Dear Dan_and Heide, Thank you for your recent review. We are very happy to hear you took advantage of the conveniently located shops and restaurants, and glad you found everything to be comfortable for you. We hope to see you on your next trip to the area. Sincerely, Josh H Front Office Manager More 

Hillsboro, Illinois
Top Contributor
105 reviews 105 reviews
24 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 3, 2014

we stayed at another HIE when we went to toyota park for soccer matches, but were tired of getting dinged with extra charges...parking $15 per night. There were some blemishes like a torn off soap dish in the tub, but the property was otherwise up to speed. Went for a run the next morning and managed to squeeze out 5... More 

Was this review helpful? Yes
Josh H, Front Office Manager at Holiday Inn Express Crestwood, responded to this review

Dear dougandbrenda, Thank you for your recent review. We are happy to provide you the service you need and deserve. We are very happy to hear that you enjoyed your stay. Hope to see you next time you are in the area. Sincerely, Josh H Front Office Manager More 

Vermilion, Ohio
Top Contributor
171 reviews 171 reviews
67 hotel reviews
225 helpful votes 225 helpful votes
4 of 5 stars Reviewed August 31, 2014

Having spent the last 9 years back and forth to the south side suburbs first while son was in college, then when he moved to Blue Island, we've spent many nights in local hotels. Somehow we've missed the HHE in Crestwood which is funny because we always visit the shops (TJMaxx, Ross, Anna's Linens etc) that share the parking lot... More 

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Josh H, Front Office Manager at Holiday Inn Express Crestwood, responded to this review

Dear soontobeforty, Thank you for your review regarding your recent stay at Holiday Inn Express Crestwood. It is regrettable you were not completely satisfied with your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope we can provide you the excellent service you deserve on your next trip to the... More 

Mississauga, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 17, 2014

As part of a bus tour group, we stayed one night each on our way to and from Wisconsin. The location is convenient with Culver's right next door. The room was excellent: beds and pillows were very clean and comfortable. The bathroom was fairly sized but I found the sink countertop to be too small especially with the coffee maker... More 

Was this review helpful? Yes 2
Josh H, Front Office Manager at Holiday Inn Express Crestwood, responded to this review

Dear Amy L, Thank you for your feedback. We are very happy your tour group chose us to accommodate you. We are pleased you found everything comfortable and fitting to your needs as we strive daily to ensure guest satisfaction. We hope to see you again on your next bus tour or next time you travel to the area. Sincerely,... More 

Rancho Cordova, California
Top Contributor
140 reviews 140 reviews
83 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed August 14, 2014

Check in was very fast and easy. Front desk staff was very nice. got to the room and it was very nice. Not a big room, but laid out very nice so the space was fine. The location here is great, not far from midway, but far enough that there was no airplane noise. Lots of restaurants and store in... More 

Was this review helpful? Yes
Josh H, Front Office Manager at Holiday Inn Express Crestwood, responded to this review

Dear leahtots, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to provide you the great service you deserve on your next trip to the area. Sincerely, Josh H Front Office Manager More 

Northville, Michigan
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 28, 2014

We arrived late. We had called ahead to let Guest Relations know that we would be arriving late. Good thing we did, as the hotel appeared to be sold out. Parking was ample, a little nose in the hallways until about 11:30pm, but overall it was not bothersome. We left our first day expecting to return around 5pm. We found... More 

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Hamilton, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 29, 2014

After looking at all the reviews I was a little scared to go but we went anyways, and it was a BIG suprise to us how nice it was. Rooms had new bed's and they were just wonderful. Very clean rooms and clean bathrooms. A.M. deluxe breakfast, WOW what can I say it was just WOW so much to choose... More 

Was this review helpful? Yes
Josh H, Front Office Manager at Holiday Inn Express Crestwood, responded to this review

Dear Judy W, Thank you for your recent review. We are happy you chose to stay with us and that everything was better than you had expected. We hope to see you on your next trip to the Chicagoland area. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 22, 2014

We came here for a extra long weekend for Easter to be near family. We got two conjoining rooms so we could all be comfortable. First off there is no fridge to keep food or drinks cold. There is no chair to sit in which was not nice since two of us are breastfeeding babies. Neither rooms had good water... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Crestwood, responded to this review

Dear Michelle S, Thank you for your review regarding your recent stay at Holiday Inn Express Crestwood. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and... More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 24, 2014

What keeps us coming back to this Holiday Inn Express in particular are the guest relations officers, Josh and Kaitlin. Josh is a true professional and truly helps this chaotic hotel run smoothly. They are at the forefront and backbone of this hotel, and we strictly only deal with the two of them in securing our reservations, or with questions... More 

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Grand Rapids, MI
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 22, 2014

We came to stay at this hotel for the sole purpose that it had a pool. We stopped here on the tail end of our vacation so our boys could enjoy the pool. Well, when we went down to the pool there was food floating everywhere. And I am not exaggerating when I say EVERYWHERE. This hotel is understaffed and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Crestwood, responded to this review

Dear KaraLeighB, Thank you for staying with us and leaving a review about your visit. I regret that this stay was a disappointment on several aspects. We have sent you a private message to discuss. Sincerely, Pam G Case Manager IHGCare More 

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