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Holiday Inn Express Crestwood

2.5 of 5
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13330 South Cicero Avenue, Crestwood, IL 60445 (Formerly Hampton Inn Chicago Crestwood)
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Holiday Inn Express Crestwood
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60 Reviews from our TripAdvisor Community

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Traveler rating
    16
    23
    8
    1
    12
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24
7
3
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oak Park, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Wonderful Staff! Kudos to Clarisa, Rochelle, Jason, Karen, and everyone on Front Desk! Way to go! Great Service attitude! Thanks Meghan R. (Director of Sales)! I was there four nights for my annual family reunion, with 6 rooms of my own. My family had a total of 11-12 rooms for our reunion. There was another family reunion and two weddings... More 

Was this review helpful? Yes 1
West Central Illinois
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were there for one night, for a girls softball tournament. After I made our reservations, I had to change them for a different night and there was no problem there. When we arrived, our room was ready even though I was an hour early. The room was clean and cold! Bathroom was clean and properly stocked. The staff were... More 

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Southeast
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 18, 2015

The hotel is cosmetically fine but the rooms and common areas are in need of serious cleaning. The tile floors in the hotel entryway, room foyer and bathroom were filthy. The elevators needed to be vacuumed. The doors in the room had smudges and stains. The desk was sticky. The trash can in front of the building was overflowing.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Crestwood, responded to this review

Dear twinsdad5454, Thank you for being an IHG Rewards Club Platinum Elite member and giving a feedback about your stay. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I appreciate you bringing your concerns about the need for thorough cleaning... More 

Travelers are raving about these Crestwood hotels

Cincinnati, Ohio
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 13, 2015

I stayed here on July 11, I am Platinum with IHG and have never had a problem with IHG brands. This hotel needs some improvement. The hallway was in dire need of being vacuumed. The room was not as cool as the A/C had indicated. There was also no hot water in the shower. Made for a quick cold shower... More 

Was this review helpful? Yes 3
Saginaw, Michigan
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 12, 2015

When you need a place to stay one night in Chicago away from the downtown area, Crestwood is a safe haven. No hassles, no noise, comfortable accommodations, relaxing after a few hours of fighting Chicago metro traffic.

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Clinton, Tennessee
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 3, 2015

Can't find fault with the place. Clean, comfortable, convenient location and away from conjestion which plagues the orange barrel/cone environment that is Chicago. Beds...comfy. Shower 7 out of 10. Never really been disappointed with HI, in general, and this one hold true to form.

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Atlanta, Georgia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 13, 2015

This Holiday Inn is my first choice due to its close proximity to the South side, high speed internet and indoor pool. The beds are comfortable. The pool is great. I enjoy the complimentary breakfast. The staff is courteous and friendly. There are a few nice restaurants (pizza and hamburger/chicken fingers) in walking distance of the hotel.

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Willow Street, Pennsylvania
Level Contributor
118 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed April 27, 2015

Stayed here due to close but not too close convenience for Midway Airport access. Staff very friendly, room clean and comfortable, lots of towels, very nice breakfast with a nice variety of foods. Located conveniently to area restaurants.

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Cordova
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 3, 2015 via mobile

In town for a funeral. Wanted a hotel located in the suburbs because I didn't want to drive the dreaded Dan Ryan expressway. This location was perfect, located in a decent suburb on the south side of Chicago with plenty of eateries, grocery store, shopping and post office. The hotel itself was very pleasant and family friendly. It was nice... More 

Was this review helpful? Yes 3
Josh H, Front Office Manager at Holiday Inn Express Crestwood, responded to this review

Dear Angela M, Thank you for your recent review of our hotel. It is unfortunate the circumstances of your travel, however we are very happy to hear you enjoyed your stay with us. This is something our staff takes great pride in. We hope to see again. Sincerely, Josh H Front Office Manager More 

Palos Heights, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 26, 2014

I always judge a hotel by their bed and shower. Both were great! The breakfast was a nice bonus. Nice variety of foods, fruit, coffee. Room and hotel were very clean. Staff was friendly and helpful...

Was this review helpful? Yes
Josh H, Front Office Manager at Holiday Inn Express Crestwood, responded to this review

Dear Carolcupid, Thank you for your feedback. We are very happy to hear you enjoyed your stay and also took advantage of our express start breakfast. We hope to see you again in the near future. Sincerely, Josh H Front Office Manager More 

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94 photos of this hotel

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Hotel & grounds (13)
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Pool/beach area (4)
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Other (22)
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