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BEST WESTERN Chicagoland - Countryside

Certificate of Excellence
2.5 of 5
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6251 Joliet Road, Countryside, IL 60525 (Formerly Hampton Inn Chicago Countryside)
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BEST WESTERN Chicagoland - Countryside
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Ranked #1 of 2 Hotels in Countryside
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Jeff H Omaha, United States
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187 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Omaha, United States
5 of 5 stars Reviewed 2 days ago NEW

I was pleasantly surprised at the cleanliness and the amenities for what we paid. The staff was extremely nice and helpful. The bathroom was very large compared to other hotels and the location was fantastic for everything we did and so easy to get around.

Review collected in partnership with Best Western

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North Las Vegas, Nevada, United States
Level Contributor
118 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wow, what a difference a year makes. This is out only place to stay when in the Chicago area. Close to all major transportation. The place has been renovated with nice appointments in the rooms. Full renovation will not be done until next year as the fitness center and laundry rooms get there make over. Our room had a nice... More 

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Wood Ridge, New Jersey
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed her a couple of time a year for meeting, place is dated, they have been doing a revamp but my floor hadn't been touched yet. Breakfast isn't that great but coffee is good. At night they have cookies and that a plus.

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Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Thank you for your review. We're pleased to let you know all of our guest rooms and public space are completely renovated! We hope you will be back to see the big change soon. More 

Michigan Center, Michigan
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in a very nice king bed room on the 6th floor for 3 nights for a family event which was held at the adjacent William Tell Holiday Inn and conference center. It was a typical Best Western with the bathroom amenities basic and non-luxury. No hand lotion. Pillows were new and comfy, TV worked well, a/c cooled well... More 

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Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us. We're happy that you enjoyed your stay and our clean and comfortable accommodations but sincerely apologize about the reservation confusions with your colleagues. As I'm not aware of your specific situation, I will discuss with all of our staff to gauge what happened so we prevent it going forward.... More 

Lawrenceville, GA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Loved the Front Desk Ladies. Lobby was being repainted during our arrival, but didn't interrupt normal service. Rooms very clean and neat. Would have enjoyed a pool. Used the fitness room. Glad they have a laundry facility. Plenty of parking.

Review collected in partnership with Best Western

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Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Thank you for your review. We appreciate your patience during our remodel and are glad you enjoyed our clean and friendly accommodations! We hope to see you again soon in Chicagoland. More 

Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here before heading off along Route 66. Considering the hotel is reasonably priced we were very impressed. The room was comfortable, spacious and clean. The desk staff were friendly and helpful. The breakfast isn't a banquet but you can get a decent coffee and something to start the day so it does the job. This hotel isn't five... More 

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Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Thank you for sharing your experience of your most recent stay with us! We're happy to hear you found great value among our clean, spacious and comfortable accommodations and complimentary breakfast. Safe travels along Historic Route 66 and we hope to see you again soon in Chicagoland! More 

davenport, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Staff was friendly, the hotel was remodeled, so the rooms were what you expected, as what you saw online. Rooms and grounds were clean. Breakfast, (which is not included at Holiday inn Express right next door) was good. parking was included as well. overall experience was good.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us! We're pleased you enjoyed our clean, remodeled accommodations. Hope to see you again soon! More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My and my wife stayed here for couple of nights in June 2015. Had an awesome stay. The room was very good along with the breakfast. It is just 30-25 min drive from Shedd complex. You will not be disappointed.

Was this review helpful? Yes
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Thank you for your review. It's great to hear you enjoyed our newly renovated hotel and experience from start to finish! We hope to see you again soon in Chicagoland! More 

Kingston-upon-Hull, United Kingdom
1 review
3 of 5 stars Reviewed 4 weeks ago

Upon arrival, I was initially impressed with this hotel. The interior/lobby looks recently decorated, it's in a nice little area outside of Chicago and has a plethora of amenities within close proximity (including a superb Pizza Restaurant.) However, upon exiting the elevator and making our way to the booked room, that's when things when things when tragically wrong. I was... More 

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Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Thank you for your review. While we're pleased to hear you enjoyed our renovated look, we sincerely apologize we did not fully meet your expectations. Unfortunately the fire department does not allow us to place a roll-away bed in a double bed room due to safety hazards. All of our guest rooms do have refrigerators and microwaves. Feel free to... More 

Smethport, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 25, 2015

Clean hotel, comfortable bed, very average breakfast, nicer decor than I can remember any other Best Westerns having, my room had been freshly painted so it really smelled but at least they were keeping the place up.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Dear Valued Guest, Thank you for reviewing our hotel. We're happy you were able to relax in our clean and comfortable accomodations. We sincerely apologize about the internet difficulties. We do have 24 hour complimentary internet support available to all of our guests with instructions in each guest room. We hope you will give us another opportunity to provide you... More 

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