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BEST WESTERN Chicagoland - Countryside

Certificate of Excellence
2.5 of 5
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6251 Joliet Road, Countryside, IL 60525 (Formerly Hampton Inn Chicago Countryside)
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1 room 1 adult
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BEST WESTERN Chicagoland - Countryside
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225 Reviews from our TripAdvisor Community

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Byron, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel and room were clean and very nice. The staff was very friendly and helpful. We had an issue with no hot water in the shower. Breakfast was good, better than some. Overall nice hotel. We would stay there again.

Review collected in partnership with Best Western

Helpful?
Thank Seth B
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Thank you for your review. We are glad you had an overall great experience in our clean rooms and with our friendly staff. We sincerely apologize about the shower issue and will evaluate further. We look forward to seeing you again soon in Chicagoland! More 

1 review
1 of 5 stars Reviewed January 2, 2016

No heat in rooms and this was on new years eve. we complained to front desk, they took us extra blankets to both rooms that we had reserved. why couldn't they given us other rooms.. it was very noisy in hallway and other rooms. the next day when we were going to check out the elevators didn't work. people from... More 

Review collected in partnership with Best Western

Helpful?
Thank 756darlenep
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Dear Valued Guest, Thank you for your review. We sincerely apologize for not exceeding your expectations during your stay. On New Year's Eve, we were completely sold out and unfortunately had an unruly guest which prompted us to call the authorities to avoid any further disruption. We hope you will give us another chance and feel free to reach me... More 

Illinois City, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 20, 2015

I read 10 reviews 2 were negative...It was beautiful found out it was remolded in this last year. It was very clean and sparkling for the Christmas season,. Everyone was very helpful and friendly. Bed was very comfortable. They seem busy, I was happy for them about that. Food was good spacious seating with windows, with several TV. I will... More 

Helpful?
Thank SharonBarr
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Dear Valued Guest, Thank you very much for your review. We appreciate your thoughts and are pleased you enjoyed staying at our newly renovated hotel. We're glad you enjoyed our clean, comfortable, friendly and convenient accommodations and services. We look forward to having you stay with us again soon! More 

Fenton, United States
1 review
5 of 5 stars Reviewed December 4, 2015

This Best Western met all of our expectations for a weekend trip! The staff was friendly, rooms were clean and comfortable, parking was ample and the breakfast items were fresh. Would also recommend for business.

Review collected in partnership with Best Western

Helpful?
Thank Richard H
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Dear Valued Guest, Thank you for your review. We hope to see you again soon at our clean and friendly hotel! We'll be sure to share your thoughts with our whole team as we always do! More 

Chicago, Illinois
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 30, 2015

Needed a hotel close to family for the night, this worked out perfect. This is our second stay at this hotel, works out every time. Clean rooms, friendly staff nice breakfast. Close to good restaurants in Countryside/ Lagrange area.

Review collected in partnership with Best Western

Helpful?
Thank CJC9219
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Thank you for sharing your experience at our hotel. We're happy to hear you've enjoyed the clean and friendly service, our complimentary breakfast and the convenient location several times. We look forward to continue seeing you! More 

Michigan, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 28, 2015

I have been to this motel quite a few times and will continue to come here when in this area. This is a SAFE area to come to and no fear of property damage or worse to your car in the parking lot over night.

Review collected in partnership with Best Western

Helpful?
Thank James B
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Thank you for your review. We're happy to hear our hotel provides you the comfortable and safe experience that we strive for. We look forward to seeing you again soon in Chicagoland! More 

San Jose, New Mexico
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed November 27, 2015 via mobile

We stayed in the second-floor room and it took forever to get hot water to us. The room heater was not very efficient, it kept cycling on and off repeatedly and we could never maintain a comfortable room. Overall the bed was comfortable, the room was well set up, and the hotel is very nice. We will return. My wife... More 

Helpful?
Thank PecosRiver
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Dear Valued Guest, Thank you for your review. We apologize we didn't exceed your expectations. We'll be using your constructive comments to make our hotel better and hope you'll give us another chance when in Chicagoland. More 

Nashville, United States
1 review
4 of 5 stars Reviewed November 18, 2015

Very clean rooms, modern lobby and rooms. Interior much nicer than the exterior building. It was a nice surprise. Very convenient to downtown LaGrange and Midway airport. Reasonable rates by Chicago standards.

Review collected in partnership with Best Western

Helpful?
Thank Elizabeth H
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Dear Valued Guest, Thank you for sharing your thoughts about our convenient hotel. We're happy to hear you enjoyed our clean and modern accommodations and look forward to seeing you again soon in Chicagoland! More 

Keyser, West Virginia
Level Contributor
9 reviews
7 hotel reviews
5 of 5 stars Reviewed November 14, 2015 via mobile

Nice and quiet place to stay, Friendly staff at the front desk coming or going. Nice breakfast area, Nice rooms. Easy to get in and out of parking. This will be my place to stay when returning to countryside.

Helpful?
Thank Kurtis C
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Thank you for commenting on your stay at our hotel! We're glad you enjoyed our friendly staff, our updated accommodations and the convenient large parking area. See you next time! More 

Countryside, United States
1 review
2 of 5 stars Reviewed November 3, 2015

There was a cigarette butt on our floor when we got there, the room/hotel had an extremely strong smell of smoke all weekend. It was so strong that it made it hard to sleep. The room was not cleaned well enough.

Review collected in partnership with Best Western

Helpful?
Thank Marissa K
Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review

Dear Valued Guest, Thank you for your review. We apologize we didn't meet your expectations. We strive to be clean and friendly above all else. We will use your comments to improve those aspects and hope you will give us another try in the near future. More 

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