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Comfort Inn

Certificate of Excellence
2.0 of 5
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8 Commerce Dr., Collinsville, IL 62234
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Comfort Inn
Best prices for: 1 room 1 guest
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Ranked #2 of 11 Hotels in Collinsville
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
Robin R Howe
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339 reviews from our community

Traveler rating
    145
    137
    38
    11
    8
See reviews for
127
71
18
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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    (339)
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    (108)
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All months
Howe
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW via mobile

Nice hotel. However bathroom was not clean. We had a handicap accessible room, and the bathroom was gross! Even the special accessible seat for the shower was covered in hair. Ewwwwww. So many hairs on the floor, walls, in the sink & in shower. Housekeeping failed us this time. I hope this comment gets to them and they can step... More 

Was this review helpful? Yes 1
Tulsa, Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Average place. Large indoor area with tables and chairs for breakfast or to sit and visit. Indoor play area for children and pool. Breakfast fine, like most, hot and cold items. People above our room either had children jumping off of beds or were housing elephants. Thermostat seemed to be controlled outside of room even though we had heating/AC unit... More 

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KATHY D, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and for filling out a survey. We appreciate your feedback and will share this information with our staff. Thank you again! More 

Oakley, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

By using our farm bureau member card we were able to get 20% off best available price making it relative inexpensive,The room was clean and comfortable.Excellent breakfast in a large dining area.Nice pool,but no hot tub.

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KATHY D, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and for filling out a survey.We appreciate your feedback and will share this information with our staff.Thank you again and hope to see you soon! More 

Kalamazoo
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We needed an easy place to stop for the night en route to Oklahoma. The room was large and clean. The staff was very friendly and helpful. The game and pool area was nice although we only used the pool for a short time I could see this being a relaxing place for a family with children up to 12-13... More 

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KATHY D, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and for filling out a survey. We appreciate your feedback! thank you again for staying with us. More 

Frankfort, Illinois
Top Contributor
73 reviews 73 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms were clean and comfortable. The staff was friendly and helpful. The only thing that could use work was the coffee in the lobby. The advertisement said there was a spa but it has been removed. It was quiet even with a soccer team staying there.

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KATHY D, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and for filling out a survey. We appreciate your feedback and will share this information with our staff. More 

Bella Vista, Arkansas
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Room was clean, but elevator was dirty, had an odor, and needed the flooring replaced. We used the stairway several times and the carpet needed to be vaccumed. Continental breakfast could use a little help.

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KATHY D, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and for filling out a survey. We appreciate your feedback and will share this information with our staff. We apologize for any inconvenience. More 

Palatine, Illinois
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We can't say enough about a hotel that took such good care of us after a day of storms that knocked out their power, phones and internet. When we checked in, they had just gotten their phone and electric up, but internet wasn't up until the next day. The girls at the front desk still made sure check in and... More 

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KATHY D, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and for taking the time to fill out a survey. We appreciate your feedback and will share this information with our staff. Thank you for all the compliments.Hope to see you soon! More 

WIND LAKE
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The hotel itself is a little old which is not a problem at all! I've stayed in many hotels that are older but are maintained well - this is not one of them... The lobby and main areas looked clean on first glance - but I didn't not spend much time in the common areas so I cannot confirm the... More 

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KATHY D, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and for taking the time to fill out a survey. We will make every effort to correct these issues.Thank you for your time. More 

Richmond, Texas
Top Contributor
115 reviews 115 reviews
34 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

At check-in we were warmly greeted and felt welcomed. The breakfast area is spacious with kid's play area and arcade games at the far end. While the facility is clean, it seemed dreary and in need of repairs and updates. Several of the posted pictures make the hotel look better than it really is. Can hear noises from rooms next... More 

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KATHY D, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and for filling out a survey. We appreciate your feedback and will share this information with our staff. Thank you again. More 

Ypsilanti, Michigan
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is our 4th time at this hotel. We love the LARGE breakfast area and the friendly staff. They are so pleasant to deal with. The rooms we get (2 bed - no smoking) are always clean a very comfortable. The breakfast area is very clean. There are video games, bowling machine, pool table and pool also although we have... More 

Was this review helpful? Yes
KATHY D, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and for filling out a survey. we appreciate the compliments and want to accommadate your needs. Thank you again and hope to see you soon! More 

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