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Doubletree Collinsville/St. Louis

3.0 of 5 1000 Eastport Plaza Drive, Collinsville, IL 62234 (Formerly Holiday Inn)
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Certificate of Excellence 2014
Doubletree Collinsville/St. Louis
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Doubletree Collinsville/St. Louis
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492 reviews from our community

Traveler rating
    229
    149
    67
    36
    11
See reviews for
149
75
29
162
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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    (117)
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There are newer reviews for Doubletree Collinsville/St. Louis
See the most recent reviews
Top Contributor
133 reviews 133 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 1, 2013

The rooms are very clean and comfortable. They are nothing super fancy, but very well maintained. The bedding was great...included a nice comforter and great pillows. Every staff member was polite and said hi in passing. I would definitely recommend to others.

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Enid, United States
1 review
2 of 5 stars Reviewed December 1, 2013

In my view, this older Doubletree facility needs definite refurbishing of carpeting, plumbing and painting. Giving out a warm cookie is not enough and although the staff was cordial, it was obvious that this Doubletree offers lower prices because of lower facility standards.

Review collected in partnership with DoubleTree by Hilton

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Chicago, Illinois
Top Contributor
66 reviews 66 reviews
27 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 30, 2013

Traveling during the holidays and chose this location as a pit stop. It was great. The king room is nicely decorated, the front desk attendees were warm friendly and helpful. Dinner at Porters was good and the morning breakfast was great. The egg master did a great job and the lox was fresh.... my measure of a good and healthy... More 

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Edmonds, WA, United States
2 reviews
3 of 5 stars Reviewed November 25, 2013

While I had excellent service during dinners serval time in the bar area - the service for breakfast was lacking if at all. Seem in the morning - the breakfast servers are catering to room service customers so if you have time that maybe the way to go. It was not unusally to up more than 5 minites or more... More 

Review collected in partnership with DoubleTree by Hilton

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St. Louis, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 21, 2013

I've stayed in almost every Hilton property in the St. Louis area over the last 6 months and this Doubletree is by far the bes bang for your buck. For around 110 bucks you get clean and modern room, great service, a well equiped fitness center and a top notch breakfast at Porter's on the house. You really can't beat... More 

Review collected in partnership with DoubleTree by Hilton

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Chatham, United States
1 review
5 of 5 stars Reviewed November 18, 2013

I am a frequent business travelor and the DoubleTree in Collinsville is the best value in the area. The employees at the front desk are awesome and are always friendly and accommidating. I would recommend staying here for all types of travel.

Review collected in partnership with DoubleTree by Hilton

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St. Louis
1 review
5 of 5 stars Reviewed November 14, 2013

Because we enjoy road trips, my partner and I compare every hotel with a bed and breakfast, which usually isn't fair. The service, food, and ambiance of most chains feel sterile. But the Collinsville Doubletree was really different. There is so much texture to the décor, so many flourishes that most corporations would consider unnecessary expenditures. And I can sincerely... More 

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Normal, United States
1 review
5 of 5 stars Reviewed November 14, 2013

The only thing I could think of that might be of assistance to someone traveling with a disability is if you would make the beds in few rooms that aren't so high up in the air whem transferring from the wheelchair to the bed...

Review collected in partnership with DoubleTree by Hilton

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scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review

Thank you for taking the time to share your experience with TripAdvisor. I do apologize that we did not fully meet your needs and will discuss with our team how to handle this in the future. Again thank you for your time More 

Cranston, RI
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2013

Excellent room, great breakfast, excellent service and Starbucks coffee in the lobby! The bed was extremely confortable with two kinds of pillows - firm and soft. However, I woke up at 3am when the temperature reached 69 when the thermostat "lost communication" with the HVAC in the room. A little expensive but worth it!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review

Thank you for taking the time to share your recent experience at our hotel. We are delighted that you ejoyed your stay. I do apologize about the temp issue and will follow up with my team to address the issue. Again thank you for your time. More 

Murphy, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 7, 2013

The wife and I stayed at this hotel whilst visiting family. It was not an unpleasant stay but the room was always very humid. Not sure why it was like this, it did rain one of the days, but it always stayed consistently dank in the room. The stay was pretty good besides that, there was also a messed up... More 

Was this review helpful? Yes
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review

Please accept our sincere apologies for the poor impression we have made. We do our best to provide quality service and hospitality to very guest and we regret this was not your experience. We will use your comments as we continually work to improve and hope you will stay with us again should you return to our area in the... More 

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Additional Information about Doubletree Collinsville/St. Louis

Address: 1000 Eastport Plaza Drive, Collinsville, IL 62234 (Formerly Holiday Inn)
Phone Number:
Location: United States > Illinois > Collinsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Doubletree Collinsville/St. Louis 3*
Number of rooms: 229
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Also Known As:
Doubletree Collinsville/St. Louis Hotel Collinsville
Collinsville Holiday Inn
Holiday Inn Collinsville
Hotel Style:
#2 Family Hotel in Collinsville
#2 Business Hotel in Collinsville
#3 Romantic Hotel in Collinsville

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