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Doubletree Collinsville/St. Louis

Certificate of Excellence
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1000 Eastport Plaza Drive, Collinsville, IL 62234 (Formerly Holiday Inn)
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Doubletree Collinsville/St. Louis
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Doubletree Collinsville/St. Louis
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536 reviews from our community

Traveler rating
    251
    163
    70
    37
    15
See reviews for
158
82
32
183
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (536)
  • Mar-May only
    (143)
  • Jun-Aug only
    (155)
  • Sep-Nov only
    (143)
  • Dec-Feb only
    (95)
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Chicago, Illinois
1 review
1 of 5 stars Reviewed 5 days ago NEW

Do not stay here!!! room 409, I stayed at this hotel the past 2 nights and it was a nightmare. The 1st night as I went to the bathroom I saw 1 ant on the wall. an hr or so later the same thing, one ant on the bathroom wall. I got into bed and I was looking at my... More 

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St.Louis/Collinsville, United States
1 review
3 of 5 stars Reviewed 1 week ago

If you want an over priced, sub par amenity hotel then this is the place for you. The TV didn't work, the room was damp, the toilet backed up twice, internet connection was spotty, and they charged extra for a mini fridge! I've had way better for less money. The cookie was good though and so was the mattress.

Review collected in partnership with DoubleTree by Hilton

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Denver, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great place to stay and work Mangers special is excellent management work hard to maintain quality of service Bar staff very friendly and always welcome be back All workers very helpful I do not like being pressured to write 200 word review

Review collected in partnership with DoubleTree by Hilton

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Long Grove, United States
1 review
1 of 5 stars Reviewed 1 week ago

I have stayed at this hotel many times and it has been very good. This time there were little bugs in my bed and the bathroom, like fleas or tiny ants. I spoke to the front desk and they did not seem to be concerned. I asked for someone from the hotel to contact me and I never heard from... More 

Review collected in partnership with DoubleTree by Hilton

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scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this review

Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms meet the... More 

Union, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel was clean and very convenient to the convention. We were happy with our stay except there are no microwaves or fridges in the room and they only have a limited amount of fridges and they charge extra for them. For the price the hotel should have these in every room.

Review collected in partnership with DoubleTree by Hilton

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Gulf Breeze, Florida
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I arrived on a Sunday. The staff was friendly and efficient. Bed was clean and comfortable. A/C worked well. BUT-- This place was clean enough but certainly not deep-cleaned in a while. You can tell it gets a lot of traffic. It is well worn, but maintained the best it can be I suppose. I didn't eat at the restaurant... More 

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Chicago, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The front desk staff at this property ROCK! They were Super helpful and very well organized. The rooms were clean and the housekeeping staff was ever pleasant and ever available. My only caveat would be catering.... that department CONTINUES to lack the customer service of the other staff. I have complained a couple of times and still not improvement. If... More 

Review collected in partnership with DoubleTree by Hilton

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Palatine, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

Great job. Jasmin in Sales did a great job (again) of organizing the room and lunch for our guests. When we needed equipment (computer cables, audio package) the hotel was quick to provide those. Thanks!

Review collected in partnership with DoubleTree by Hilton

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Mount Pleasant, WI, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent place to stay. Super friendly staff, checked in at 10:00pm. Night manager was very helpful, handed out warm cookies to us right away. Great way to walk in the door after 5 hours of driving. Rooms were clean and comfortable. Breakfast selection was great. Pool was warm and clean. Would stay again.. A+ place....

Review collected in partnership with DoubleTree by Hilton

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Collinsville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I love this hotel and restaurant. The staff at this hotel are super nice and helpful. The restaurant is expensive, but delicious. The wait staff is wonderful. It is a great place for wine too. It is great for a date night.

Review collected in partnership with DoubleTree by Hilton

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