Service is good, rooms are clean and spacious. Our only problem was that we booked a room for 4 adults, and they gave us a suite with one queen bed and a sofabed. So we changed rooms to one with two beds, but we were a little disappointed to find that they only offer 2 full-size beds in their suites....
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Hilton Suites Chicago is located on the north end of Michigan Ave. It is directly across the street from the Hancock Building. The rooms are nice, updated and include the usual Hilton qualities of clean and comfortable. The staff is very courteous and helpful. I would have given the review 5 stars except for 2 things: The parking is very...
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Dear MESWisconsin,
Thank you very much for staying with us at the Hilton Suites Chicago and thank you for taking the time to share your feedback. I am glad that you enjoyed your stay with us and I am particularly pleased that you you found our staff to be courteous and helpful as this is something that we pride ourselves...
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Room was comfortable and large As a Hilton Diamond member, I was upgraded to the upper floor. The location of this hotel is great....about 2 blocks from the Hancock Bldg and a block from Michigan Ave. Valet parking is expensive, so I parked less than 2 blocks down the street in a secure garage for $29/night.
I did have to...
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Dear Peoriaguy 1000,
Thank you very much for staying with us at the Hilton Suites Chicago and thank you for being a loyal Hilton guest. Hilton Diamond members are our most loyal guests and we appreciate not only your support but also your feedback. I am glad that we were able to work with you on your early departure and...
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Good location, fair rooms. Nothing special, but nothing terrible either.
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Dear Chicagolover59,
Thank you very much for staying with us at the Hilton Suites Chicago. I am glad that you enjoyed your stay with us and I wish that we could have made a stronger impression on you during your stay. I look forward to your next visit and I invite you to not hesitate to reach to me directly...
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My daughter and I just returned from a little Chicago getaway and stayed at this fabulous hotel. It was adjacent to Michigan Avenue which made it's location perfect. The room and service was outstanding. The restaurant was terrific and it even had a Starbuck's right in the lobby. For two female travellers, safety is always an issue and this hotel...
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Dear Almar 1988,
Thank you very much for selecting the Hilton Suites Chicago/Magnificient Mile during your stay in Chicago. I am very pleased that you enjoyed your stay with us. Many of our loyal guests appreciate the friendly service and the great location that our hotel has to offer. I hope that you were able to take some time to...
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Rooms were good. Separate bedroom was comfortable and quiet- we upgraded to a Queen sized bed and our two daughters slept on the pull out. The upgrade also gave us a view of the lake but you could only see it over a bunch of roofs. Bell men were not the happiest group of employees but front desk, concierge and...
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Dear tjocCanada,
Thank you very much for staying with us at the Hilton Suites Chicago. I am very happy that you enjoyed your stay with us and that you found your room to be comfortable. I will follow-up with our bellmen to remind them of the importance of providing quality service in a friendly manner. I am glad that you...
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My husband, 5 year old son and I stayed at this property in March. We visit Chicago regularly (my husband is there every other week) and normally stay at the W. One week it was sold out, so we stayed at this property due to the price and location. I do love that there are two "rooms" and that my...
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Dear Januarybride 01,
Thank you very much for selecting our hotel for your stay this past March. I apologize for the situation you experienced during your stay, I assure you that this is not typical of the service you can expect at Hilton and certainly not at our hotel. I remember us experienceing a technical problem earlier in the year...
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We stayed at this property for a few days with my two younger children. The rooms are standard hotel size, but they "cut them in half" to make a suite. It ends up being a tight experience, especially when you use the pull-out bed. The humidity in the room was noticeable. The a/c unto could not keep up with it,...
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Dear KollegeKlubMadison,
Thank you very much for staying with us at the Hilton Suites. I also wanted to thank you for taking the time to give us your feedback. I assure you that I have already shared your comments with our team. We are committed to providing a great experience to our guests and it appears that for some aspects...
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Essentially a family hotel.
Minimal lobby, inadequate exercise room, and somewhat noisy.
Suite only fairly furnished but does contain two separate rooms. There is only one bathroom.
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Dear Kadesh2,
Thank you very much for staying at the Hilton Suites Chicago. The satisfaction of our guests is very important to us and we realize that in addition to our excellent location, our guests look for a pleasant experience and interaction with our team members. As always, we take your feedback very seriously and we use our guest feedback...
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We wanted a suite so our nephew had his own "room". This place was ideal. Great location and fantastic breakfast buffet included. 1 block from lots of shopping and 3 blocks from the train station. Fitness center/pool on top floor was nice. Very helpful and friendly staff. I expect to stay here again.
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Dear We_Travelling_Two,
I am so glad you enjoyed your stay at the Hilton Suites Chicago and I will share your comments with our team. Our team knows the importance of creating loyal guests to our hotel and to the Hilton brand. The team understands how much our guest look forward to staying with us and enjoy a great time. There...
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725 Reviews
661 Reviews
