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Hilton Suites Chicago/Magnificent Mile

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198 E. Delaware Place, Chicago, IL 60611
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Hilton Suites Chicago/Magnificent Mile
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Hilton Suites Chicago/Magnificent Mile
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1,028 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
128 reviews 128 reviews
32 hotel reviews
107 helpful votes 107 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Let's start with the good...and it is really good: the service. From entrance to reception to room cleaners the staff is well trained, friendly and efficient. Many more 'up-scale' hotels I have frequented could learn from this facility's staff hiring and training programs. Also, the breakfast buffet was well done from a selection, quantity and quality standpoint. The bad: Start... More 

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Stockholm, Sweden
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Rooms are in desperate need of update, upgrade and renovation. Time (and cleaning) have stood still past Millenium (yes, pun intended). Boiler gave up in night so cold water showers only. Don't drop anything under the bed because you don't wanna reach in under the bed... Faucets in sink gave up and water only exiting straight on floor under sink.... More 

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear MagnusSwede W, Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and apologize for the issues you encountered. We can assure you that this is not typical of the experience we provide our guest. The boiler situation was very unfortunate and... More 

Atlanta, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

You will enjoy this hotel especially if you are visiting with a group of 3-4 to stay in the same room. The hotel staff is very kind and helpful. the lobby, the fitness area, the rooms are all going to be in pleasing condition. The hotel is located right on Michigan Avenue and very close to most touristy areas. There... More 

Review collected in partnership with Hilton Hotels & Resorts

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear Tunc K, Thanks so much for your comments. It sounds like you had a nice stay here in Chicago and our hotel. Reading the experiences of our guests is something that we enjoy doing and yours are no exception. I have noted your comments about the Local restaurant and will share your feedback with the owners of the restaurant.... More 

Madison, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We picked this hotel for its central location to all of our events. The room was great and had a small view of the lake. The suites were large and comfortable and had a small refrigerator and microwave. We really appreciated the ability to keep our morning orange juice cool and at the ready.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear John P. Thanks so much for your comments. It sounds like you had a great time here in Chicago during a special event. Reading the experiences of our guests is something that we enjoy doing and yours are no exception.Thanks for recommending our location. There is no doubt that being steps away from the Magnificent Mile, the American Girl,... More 

Appleton, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here with my family in February. This was our first REAL time in Chicago, and we wanted to stay somewhere that would help make this a memorable trip. So much was within walking distance, and staff was nice, so this hotel definitely helped make our stay in the windy city memorable.

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear juju3311, Thank you very much for taking the time to share your comments about your stay with us . We are delighted to know that you enjoyed your stay and thank you for pointing out our great location. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to... More 

Blackwood, New Jersey
Contributor
19 reviews 19 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Hilton Suites on Delaware Place. I went with my husband for a four night vacation. This hotel was in a great location. Right near the John Hancock Building where you can get a drink on the 96th floor overlooking the city. We went on Thursday night, last call was midnight. Also very close is the Water Tower... More 

Review collected in partnership with Hilton Hotels & Resorts

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear SunnyNiNI, Thanks so much for your comments. It sounds like you had a great time here in Chicago. Reading the experiences of our guests is something that we enjoy doing and yours are no exception. Thanks for recommending our location. There is no doubt that being steps away from the Magnificent Mile, the American Girl, the John Hancock Tower... More 

Kenosha, Wisconsin
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms clean, spacious. Big bathrooms with 2 doors. 2 large TV's in living room and bedroom. Small fridge, microwave. Asked for room away from ice machine & elevator, got it. Helpful friendly staff and doorman Close to Michigan Ave. Could use free WI Fi in room .

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear J S, Thank you so much for taking time to share your experience. It is both valued and appreciated. The feedback that we receive from our guests is very important and motivating to our team members who take great pride in the service they provide. Looking forward to welcoming you back soon in our fabulous city and at our... More 

Kansas City, Missouri
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel last week for a Family mini-vacation. The front desk staff were warm and friendly. However, the room had a lot to be desired. The "Suite" was very small. There was a microwave that was placed up under the sink drainpipe along with the small fridge under the other side of the sink. There was little... More 

Was this review helpful? Yes 1
PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear JRBilly, Thank you very much for staying with us and for taking the time to tell us about your experience. It was disappointing to learn that you and your family did not experience the service level that we always strive to achieve. We have shared your comments with our team, and you can be assured that all of us... More 

Chicago, Illinois
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Had a great stay with great hospitality - especially from Kayla who went above and beyond to help our group including making dinner reservations for us. She helped to make us feel welcome and added to a great stay. Great location too. I'd stay again.

Was this review helpful? Yes
PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear ecs22, Thanks so much for your comments. It sounds like you had a great time here in Chicago. Reading the experiences of our guests is something that we enjoy doing and yours are no exception. Thank you for taking the time to recognize our team member Kayla who takes great pride in making our hotel a pleasant place to... More 

Oceanside, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The room was clean and modern. Nice to have a suite for every room. View from the 16th floor was great! The proximity to so many restaurants and shopping was ideal! We would definitely stay here again!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear Breana F. Thank you very much for staying with us and for taking the time to tell us about your experience and for recommending our location. There is no doubt that being steps away from the Magnificent Mile, the American Girl, the John Hancock Tower and the restaurants on Rush Street makes it easy to enjoy our fabulous city.... More 

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Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.

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