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Hilton Suites Chicago/Magnificent Mile

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198 E. Delaware Place, Chicago, IL 60611
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Hilton Suites Chicago/Magnificent Mile
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Hilton Suites Chicago/Magnificent Mile
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1,035 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Don't fall for the name hilton suits as it has nothing more to offer as suits than just old boring One bed room , a bit too tired to appreciate the name suits for a brand hilton. It's an absolute shame for hilton brand to advertise the brand hilton suits on this poor boring hotel as suits, absolutely nothing sweet... More 

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Scottsdale, Arizona
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The staff at this hotel is really wonderful. I wish we could have bottled Nicholas's enthusiasm. Bell desk was very efficient. Maid service was excellent. Breakfast was good each day, might be nice to have entrees change daily. The grocery store across the street is very handy. The rooms are getting tired. Our bed was too soft, the couch had... More 

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Los Angeles, California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is in a great location (between the Magnificient Mile and the lake) and neighborhood and I enjoyed many visits. But it isn't aging well and the suites look and feel worn. The place needs an update, from a fresh coat of paint to new mattresses and brighter lamps.

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I rented a few rooms here on New Year's Eve for friends of mine and I. While the locations is great if you want to be in the middle of the more touristy area, we had an awful time with the hotel staff. Given that is was New Year's Eve the hotel was very busy. To avoid noise complaints and... More 

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear Sarah L, We are sorry that you had a disappointing experience during your stay with us this past December during New Year's Eve. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. I am very sorry that the communication you received did not convey as accurately as needed the process we had in... More 

Levittown, New York
Contributor
18 reviews 18 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel, clean and quiet. My room was very spacious and clean with a microwave and a refrigerator. Very convenient. I could not believe that staying in the city could be this restful. Staff very friendly, especially Nicholas at the front desk, very welcoming and knowledgeable about the area. Great suggestions on restaurants. Thank you. I would stay at... More 

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Los Angeles, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed here on business and was quite impressed with the room and staff...both front desk and housekeeping. Every time I wish I had something...microwave, refrigerator, pleasant person to ask a question...there it was. Would definitely stay at this hotel if ever in this area again.

Review collected in partnership with Hilton Hotels & Resorts

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Top Contributor
128 reviews 128 reviews
32 hotel reviews
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let's start with the good...and it is really good: the service. From entrance to reception to room cleaners the staff is well trained, friendly and efficient. Many more 'up-scale' hotels I have frequented could learn from this facility's staff hiring and training programs. Also, the breakfast buffet was well done from a selection, quantity and quality standpoint. The bad: Start... More 

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear ccran, We are sorry that you had a disappointing experience during your stay with us. I have taken note of your comments and will share them with the person responsible. I am very appreciative of the feedback you gave us about the service and it will be shared with our team who takes great pride in providing professional and... More 

Stockholm, Sweden
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Rooms are in desperate need of update, upgrade and renovation. Time (and cleaning) have stood still past Millenium (yes, pun intended). Boiler gave up in night so cold water showers only. Don't drop anything under the bed because you don't wanna reach in under the bed... Faucets in sink gave up and water only exiting straight on floor under sink.... More 

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear MagnusSwede W, Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and apologize for the issues you encountered. We can assure you that this is not typical of the experience we provide our guest. The boiler situation was very unfortunate and... More 

Atlanta, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

You will enjoy this hotel especially if you are visiting with a group of 3-4 to stay in the same room. The hotel staff is very kind and helpful. the lobby, the fitness area, the rooms are all going to be in pleasing condition. The hotel is located right on Michigan Avenue and very close to most touristy areas. There... More 

Review collected in partnership with Hilton Hotels & Resorts

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear Tunc K, Thanks so much for your comments. It sounds like you had a nice stay here in Chicago and our hotel. Reading the experiences of our guests is something that we enjoy doing and yours are no exception. I have noted your comments about the Local restaurant and will share your feedback with the owners of the restaurant.... More 

Madison, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We picked this hotel for its central location to all of our events. The room was great and had a small view of the lake. The suites were large and comfortable and had a small refrigerator and microwave. We really appreciated the ability to keep our morning orange juice cool and at the ready.

Review collected in partnership with Hilton Hotels & Resorts

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear John P. Thanks so much for your comments. It sounds like you had a great time here in Chicago during a special event. Reading the experiences of our guests is something that we enjoy doing and yours are no exception.Thanks for recommending our location. There is no doubt that being steps away from the Magnificent Mile, the American Girl,... More 

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