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Hilton Suites Chicago/Magnificent Mile

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198 E. Delaware Place, Chicago, IL 60611
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Hilton Suites Chicago/Magnificent Mile
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Hilton Suites Chicago/Magnificent Mile
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1,041 reviews from our community

Traveler rating
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    411
    152
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW

I have stayed here a few times in the past as its a perfect location downtown Chicago. Each time I've had exceptional service and this time was no exception! Clean rooms, great front desk, and the exec rooms are very specious and beds are comfy.The Executive Lounge is impressive as the food is great and the service friendly. Kayla in... More 

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Chillicothe, Ohio
Top Contributor
144 reviews 144 reviews
73 hotel reviews
319 helpful votes 319 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at Hilton Suites Chicago/Magnificent Mile on May 8, 9, and 10, 2015.Our room was clean and comfortable.The hotel is very convenient to shopping and restaurants. Taxis are readily available for destinations in the area that may be beyond walking distance.We only had breakfast in the restaurant at the hotel, but it was very good and reasonably priced. A... More 

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear Toofaraway, Thanks so much for your comments. It sounds like you had a great time here in Chicago. Reading the experiences of our guests is something that we enjoy doing and yours are no exception. Thank you for recommending our location, when making the selection of where to stay in a city, location is very important and your comments... More 

1 review
4 of 5 stars Reviewed 2 days ago NEW

Good for shoppers, business travelers and foodies. Cab service to downtown is spotty during rush hours and particularly during rain. Employees are very friendly. When other hotels were pricey, this hotel provided good value.

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear 9221945, Thank you so much for taking time from your busy schedule to share your experience. It is both valued and appreciated. I am glad that you enjoyed our location and the friendly service provided by our team members. It was a pleasure to serve you during this visit and we look forward to welcoming you back on your... More 

Indianapolis, Indiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I absolutely love staying at this hotel in Chicago. I have been to several hotels in the area & this one is the best bang for your buck. The staff is friendly & always helpful. The only thing I did not care for was paying for WiFi.

Review collected in partnership with Hilton Hotels & Resorts

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear KellyStocksdale, Thank you very much for taking the time to share your comments about your stay with us . We are delighted to know that you enjoyed your stay and the then service you received. Friendly and helpful service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually... More 

Ishpeming, Michigan
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

From the Valet, to the Bell staff, to Front Desk, everyone was very pleasant and helpful. I really felt they were trained in that 'extra mile' as they were all super. Parking situation and valet area not large and got a little cluttered, but that's Chicago I suppose. The location was perfect for a shopping trip and a night walking... More 

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear Alyson713, Thanks so much for your comments. It sounds like you had a great time here in Chicago. Reading the experiences of our guests is something that we enjoy doing and yours are no exception. I have noted your comments about the sauna and steam room and must clarify that we don't have a sauna or steam room at... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Don't fall for the name hilton suits as it has nothing more to offer as suits than just old boring One bed room , a bit too tired to appreciate the name suits for a brand hilton. It's an absolute shame for hilton brand to advertise the brand hilton suits on this poor boring hotel as suits, absolutely nothing sweet... More 

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear David T, Please know I regret your expectations were not met on this visit. Your feedback is highly valued and will be shared with the appropriate people in our organization and I assure you that your feedback will get all the attention it deserved. Thank you for recognizing the quality of the service provided by our team members, they... More 

Scottsdale, Arizona
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff at this hotel is really wonderful. I wish we could have bottled Nicholas's enthusiasm. Bell desk was very efficient. Maid service was excellent. Breakfast was good each day, might be nice to have entrees change daily. The grocery store across the street is very handy. The rooms are getting tired. Our bed was too soft, the couch had... More 

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear 46KKU, Thank you so much for taking the time to share your experience with us. It is both valued and appreciated. It is especially kind of you to recognize Nicholas who is a very passionate and dedicated young professional that we feel very fortunate to have in our team. I have also share your other comments with various people... More 

Los Angeles, California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is in a great location (between the Magnificient Mile and the lake) and neighborhood and I enjoyed many visits. But it isn't aging well and the suites look and feel worn. The place needs an update, from a fresh coat of paint to new mattresses and brighter lamps.

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear Zuviel2014, Thanks for recommending our location. There is no doubt that being steps away from the Magnificent Mile, the American Girl, and the restaurants on Rush Street makes it easy to enjoy our fabulous city. I have shared your comments with various people in our organization and I can assure you that your comments are most helpful and appreciated.... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I rented a few rooms here on New Year's Eve for friends of mine and I. While the locations is great if you want to be in the middle of the more touristy area, we had an awful time with the hotel staff. Given that is was New Year's Eve the hotel was very busy. To avoid noise complaints and... More 

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear Sarah L, We are sorry that you had a disappointing experience during your stay with us this past December during New Year's Eve. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. I am very sorry that the communication you received did not convey as accurately as needed the process we had in... More 

Levittown, New York
Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel, clean and quiet. My room was very spacious and clean with a microwave and a refrigerator. Very convenient. I could not believe that staying in the city could be this restful. Staff very friendly, especially Nicholas at the front desk, very welcoming and knowledgeable about the area. Great suggestions on restaurants. Thank you. I would stay at... More 

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PatrickFilatre, General Manager at Hilton Suites Chicago/Magnificent Mile, responded to this review

Dear Christine C. Thank you very much for taking the time to share your comments about your stay with us . We are delighted to know that you enjoyed your stay with us. Excellent and friendly service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service... More 

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