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Holiday Inn Chicago Downtown

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506 West Harrison Street, Chicago, IL 60607
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Holiday Inn Chicago Downtown
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Holiday Inn Chicago Downtown
Holiday Inn Chicago Downtown
Holiday Inn Chicago Downtown
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423 reviews from our community

Traveler rating
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    69
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stockton, California
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel is small. One of the elevators nearly butts up to a couch so it's hard to get on and off. The front desk was slow and took about 15 minutes. Hotel parking is $40 a night!!!! It's not like it's a fancy place. With parking, the room was over $200 a night and it's a dump for that... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

The staff was friendly and extremely helpful. Rooms were clean and checkin/checkout was fast and simple. The Front Desk Supervisor, Alina, was absolutely superb. She was cheerful, caring, and quick to respond to our needs. My fellow guests and I agree our stay was an extremely pleasant experience. We would be happy to stay here again.

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Joeylamboy, Thank you for your wonderful comments regarding our employee Kea. We are so excited to hear about the positive impact she made on your stay at the Holiday Inn & Suites Chicago Downtown. I will share your comments with her as well as the rest of our team. Thank you again and see you real soon. Nitin Talati... More 

Moline, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

On my trip I had just stayed at The Hilton in New Orleans and The Peabody in Memphis both great hotels. Chicago was the last stop on the trip, and I wanted to stay close to Union Station. I chose the Holiday Inn. What a pleasant surprise! Outstanding customer service on all fronts. The room and common areas were very... More 

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Susan C, We are excited to hear you enjoyed your travels and that our Holiday Inn & Suites Chicago was your last stop. It is a nice knowing my team treated you as family while being in "Your Home Away from Home'. Also, we are very happy you enjoyed the manager's reception complimentary appetizers and cocktails too. Thank you... More 

North Liberty, Iowa, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We were on a business/family trip and everything was great! From the warm welcome from Romali when we got there and each morning, to having everything taken care of by Kea in the evenings, this place is managed well! Staying here with the kids eat free program is great on a family budget and Pilar was AMAZING in the restaurant!... More 

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Jennifer B, Wow, we cannot thank you enough for the great comments you shared regarding your experience at our Holiday Inn & Suites Chicago Downtown. My team and I, especially Romali and Kea were excited to read how happy you were with your overall stay. Thank you again for sharing and we all look forward to your return stay... More 

Springfield, Il
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel to stay especially if you are utilizing union station or traveling to south side of Chicago. What makes this hotel standout the most is the employees....they were very friendly and very helpful. I was presently surprised how nice and accommodating everyone was.....it is very appreciated and noticed by travelers. The room itself was very clean and it was... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Your employ kea was so nice legit made this stay so much more enjoyable couldnt ask for such a nicer greeting into this hotel. She was so sweet and caring your need more people like her ! Please recognize her role in making this a over all good stay thank you!

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Rushville, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel has slowly became a favorite for me. Julio, Ana, Kea, Duane, and several others on the staff consistently go the extra mile to make your stay better. The wifi can be spotty (sorry), the location is good, the restaurant shines at breakfast, but its the service that prompted the review.

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Jeffersonville, Indiana
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are in downtown Chicago you will probably not spend much time in your hotel, which is a good thing. The hotel itself is nice , service was good, rooms were clean and neat. They are very small though. We only slept there we were out most of the time. You can't go wrong with this location it's right... More 

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Nashville
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was a nice enough hotel. It certainly delivered a reasonably-priced valet parking package, my suite was adequate, and the front desk staff was spectacularly nice. But I had to knock off two stars for poor in-room WiFi. I'm no novice, as I,ve done wireless network engineering in my time, and I can say without doubt that the vendor they... More 

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Travelin M, Thank you for your feedback and for being our guest. We understand and apologize for the inconvenience caused by the Wi-Fi as this is not customary. We are currently working with our vendor to make enhancements to deliver a more comfortable experience for all of our guests. We hope for the opportunity to make this up to... More 

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed in hotels across the world and truly outstanding customer service is a rare find. The customer service provided by the front desk clerk, Kea, was absolutely superb and will not be forgotten. I travel through Chicago often and will be staying at this hotel every single time that I visit from this point forward. Thank you Kea!... More 

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Christopher801, Thank you for your kind review! We are so elated to hear that your stay at our Holiday Inn was a pleasurable one! When you travel a lot, you come in contact with people who love their job or people that just need to work. Kea has shown that she truly care for our guests and love coming... More 

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