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Holiday Inn Chicago Downtown

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506 West Harrison Street, Chicago, IL 60607
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1 room 1 adult
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Holiday Inn Chicago Downtown
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532 Reviews from our TripAdvisor Community

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Buffalo, New York
1 review
4 of 5 stars Reviewed yesterday NEW

Great location and terrific staff. The room was clean, the bed comfortable, the gym well appointed, parking was inexpensive and convenient. Thanks to Alina, Taiyou, Julio and team. Excellent value; I plan to visit this location again.

Helpful?
Thank Tim L
Southern Illinois
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We arrived before check in, rooms weren't ready yet, held our luggage and we went to a bar around the corner. When we got back, still before check in, one room was ready out of the two. They even upgraded us!! Front desk girl was super nice, bellhop was super nice too!! Rooms were clean, beds are comfy. Cant beat... More 

Helpful?
Thank Unomartini
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Unomartini, Thank you so much for your great review of our Holiday Inn & Suites Chicago Downtown hotel. We are very pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in knowing, so we value the feedback you have graciously shared. Thank you once again. We look forward to your return stay... More 

Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

It was my second time to this hotel, and it was good to be back. It's right at the center of downtown Chicago, staff is super friendly and warm and the food in the restaurants is nice. I will definitely go back there next time I'm in Chicago.

Helpful?
Thank Roy I
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Roy I, Thank you for taking time to share feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed this stay as well as your last one. We do look forward to your next visit to your home away from home in our great city of Chicago. Thank you once again. Nitin Talati... More 

Creve Coeur, United States
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The service was exceptional from the friendly staff tending to every detail of my stay until the time I left. I through them a spin, by changing rooms my second night to share with another colleague I met, while on set in Chicago. We split the cost of the room and taxi rides to and from Cinespace Studios, which helped... More 

Helpful?
Thank Janice H
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Janice H, Thank you so much for taking the time to share your experience with us. It is nice to know that you were able to enjoy your room accommodations, staff services, amenities provided, tour Chicago and the twist on the staff. The comments you shared makes all of us feel right at home and that's how we want... More 

Gijon, Spain
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Loved the location but me and my wife spent a night there on Christmas day and they didn't look like they were happy to have us there: asked about a place to have dinner and been told "everything is closed. It's Christmas day" (BTW, I do not understand why if the hotel have a restaurant, it's closed. The restaurant is... More 

Helpful?
Thank Gonzalo B
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Gonzalo B., Thank you for your candid review. I apologize on behalf of my entire team for failing to meet expectations during your stay on Christmas Day. Our goal was to deliver the best customer service from the moment you arrived, throughout your stay and on the day of your departure from our hotel. The comments you shared are... More 

Laguna Hills, California, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My friend and I arrived in Chicago early in the morning, hours before check in. The staff was very kind and accomadating and got us checked in right away. Without charging for an extra night!. Clean room, not the best location for a hotel called downtown.

Helpful?
Thank Makayla V
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Makayla V, Thank you for taking time to share feedback about your recent stay at the Holiday Inn & Suites Chicago Downtown. I am pleased to know that the staff were able to accommodate you during your early arrival. We do hope the next time you are in town, you will stay with us again. Sincerely, Nitin Talati General... More 

Winona, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I was looking forward to staying at this hotel for New Year’s Eve for a trip planned with some of my friends. I am a senior in college going into my last semester of school, so my friends and I were excited to have a fun trip. Unfortunately my car broke down, and I needed the money to get a... More 

Helpful?
1 Thank Tana C
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Tana C, We are sorry to hear of your dissatisfaction with the terms and conditions accepted during the booking process and apologize for the misfortunes you have experienced. We know you have not had the opportunity to stay with us but welcome the opportunity the next time you are in the area. Please contact me personally, so that we... More 

Boston, Massachusetts
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a 3 night trip for New Year's 2015-2016. I had an early flight and was pleased that the friendly front desk staff got me into my room before check-in. The room was cozy, bed was comfortable, and the temperature controls all worked well. The bathroom was clean and had plenty of towels and soap/shampoos. The only... More 

Helpful?
Thank frenzee617
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear frenzee617, Thank you for taking time to leave a review about your stay at the Holiday Inn & Suites Chicago Downtown. We are pleased to hear location and price met your needs. We do apologize for the behaviors of others but do take our guests safety very seriously. We do hope the next time you stay with us it... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Romali and Estefania were totally awesome during our stay. They deserve a raise. I travel for a living and Holiday Inn needs more front desk staff like these 2. Ryan in the restaurant is a turd. Always mad when a guy orders a vat of mayo to go with his onion rings. Just kidding Ryan you're an awesome bartender too.... More 

Helpful?
Thank Jon N
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Jon, Thank you so much for your great review of our Holiday Inn & Suites Chicago Downtown. I am very pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I shared your wonderful comments with those mentioned as well as all departments. We do hope you will visit... More 

1 review
2 of 5 stars Reviewed December 28, 2015

I travel a lot to Chicago for work and the first time I stayed at this hotel, I was given a room in a construction zone with no warning, apologies, or even a discount price. At another time, the front desk staff person was talking on the phone although he saw me standing there to check in. It was more... More 

Helpful?
Thank Yin Min K
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Min, Thank you for your candid review. I apologize for the unfortunate event that caused your stay to not meet expectations. I appreciate your comments and ask to speak with you offline to address your concerns. I do hope for another opportunity in the near future to welcome you back, so that we are able provide a better guest... More 

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