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Holiday Inn Chicago Downtown

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506 West Harrison Street, Chicago, IL 60607
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Holiday Inn Chicago Downtown
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485 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cincinnati, Ohio
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

I have never stayed at this hotel, but my daughter was traveling through Chicago and attempted to rent a room there. They told her they would not rent a room to her because she is 20 years old and they only rent to people if they are 21 years or older. She sent her on to another Holiday Inn in... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Sheila, We are sorry to hear that your daughter had an uneventful experience due to our hotel's age policy of 21 years or older to rent a room. I am happy to hear that my team was able to find an alternative hotel that matched her needs. Please accept my sincere apology and feel free to contact me directly... More 

New York City, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

Kea was immensely helpful during my stay. She was super friendly and was always able to provide me with directions and recommendations. of where to shop and eat. It was very hot during my visit and Kea would always offer me a cold bottle of water.

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Cameron D, Thank you for choosing our Holiday Inn & Suites Chicago Downtown for your lodging needs while visiting Chicago. We are happy to hear you had a great stay with us. Also, I would like to thank you for the complimentary words about our front desk team member and am happy to share your comments with my entire... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I agree with a previous review. This hotel is advertised as downtown but it is far from the major areas for sightseeing of downtown Chicago. Public bus stops at the hotel and blue line is also conviently close. Parking is terrible. I stayed at this location July 16-19 the front desk upon arrival was very friendly and helpful with my... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear datgyrl D, Thank you for staying with us during your visit to Chicago. I apologize that your recent stay did not meet expectations due to location, room inconveniences and staffing. Our goal was to provide the best experience from arrival to departure and I am sorry that was not delivered. I will share these with our teams for coaching... More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We arrive on the Amtrak, which is steps away from the Holiday Inn. Upon check in, our reservations are not to be found, ( booked through an online booking site). Immediately the staff were there to assist us in any way they could. They gave me the phone because my phone had a technical issue with incoming & outgoing calls.... More 

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Tanya L, Thank you for taking the time out of your busy schedule to give our Holiday Inn & Suites Chicago Downtown an outstanding review. Our mission is to deliver the best services from the moment you arrive until the day you depart. We want to ensure that we leave a positive, long lasting impression that truly shows that... More 

madrid españa
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

This Hotel is not well located. They sell 'Downtown Chicago' but they are very far from all the good attractions and sites. The hotel is average but too expensive. I do not recommend it. The best thing in this Hotel Julio, Taiyon and Conchi at the Front Desk. Great Customer Service.

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear carahuevo, Thank you for your candid review. We apologize that your recent stay did not meet expectations due to pricing and location. We appreciate the comments you shared as we value all feedback received from our guests. Also, I will share the great comments with my team about the service they provided during your stay. Thank you again and... More 

Alcala De Henares, Spain
Level Contributor
1 review
4 of 5 stars Reviewed 1 week ago

This hotel was an amazing surprise. Everything was brilliant from the super nice and always helpful staff, to the amazing room that was always kept spotless to the very convenient location. It was very close to the main points of interest in Chicago and you can take a short walk and be right there.

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Piwi28, Thank you so much for your wonderful review of our hotel. We are pleased to hear you enjoyed your stay and that location was perfectly situated. The comments you shared are truly an honor of your satisfaction, so we value your feedback. We hope you will visit us again. Sincerely, Nitin Talati General Manager Holiday Inn & Suites... More 

4 of 5 stars Reviewed 1 week ago

I had a pretty good stay at the Holiday Inn Chicago Downtown. I was there for a work conference which took place over the weekend. I took the train from the airport to the hotel and the entrance was right next to the hotel (literally)! I was also only half a mile from a shopping plaza that had Whole Foods,... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Judy N, Thanks for your kinds words and the time you took to share them with us. It is great to hear you enjoyed your stay at the Holiday Inn & Suites Chicago Downtown and that you were able to travel around town without any hassle. Also, I will share your comments with my team to ensure personal service... More 

White Lake, Michigan
1 review
4 of 5 stars Reviewed 1 week ago

Excellent location, clean and feel secure. The most important thing to say is the excellent service that we receive from the front desk personal "Romali" She knows how to do her job and seem like she loves what she does. I told her and Im telling you, she is the best. good for her.

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Cesar D, Thank you for the great comments about your stay at the Holiday Inn & Suites Chicago Downtown. We are excited to hear of your satisfaction and will share with Romali the positive impact she had on your stay. We hope the next time you stay with us it will be even better. Thank you again. Nitin Talati... More 

Miami, Florida
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for 8 days in a 1 bedroom suite. Old but clean. Had full kitchen and was very roomy. No free breakfast and the hotel restaurant was pricey for average food. Very good for public transportation. Limited parking.

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Luis R, Thank you for staying with us during your visit to Chicago Downtown. I happy to know our staff were friendly and very helpful but sorry to hear the pool did not open on time. I will share your comments with my team so that we can continue to improve on services that impact our guest experience. Thank... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 5 days. It was clean and the employees were nice and helpful. If staying in Chicago again, to do anything down by Soldier Field, I would not stay here. There are many place closer to Soldier Field with better accommodations. The restaurant at this Holiday Inn is just plain awful. There is NO OTHER... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Maria S, Thank you for staying with us during your visit to the Chicagoland area. We are happy to hear that staff and cleanliness met expectations but sorry to hear that location did not. Our goal is to make sure all of our guests have a good experience during their stay and apologize again that we did not. Thank... More 

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