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Holiday Inn Chicago Downtown

3.0 of 5 506 West Harrison Street, Chicago, IL 60607
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Holiday Inn Chicago Downtown
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Holiday Inn Chicago Downtown
Holiday Inn Chicago Downtown
Holiday Inn Chicago Downtown
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393 reviews from our community

Traveler rating
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    69
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I live in Chicago not far away from the Holiday Inn downtown... I had the good fortune to stay there because I had just returned from a long trip away to find out that my roof had fallen in on my building... So I ended up staying at the Holiday Inn off and on for about three weeks. I have... More

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Madison, Wisconsin
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This was Groupon good luck. All we wanted was a place at a decent price close to Union Station and the Civic Opera House. We got much more--personable and most helpful front desk folk, both at check-in and check-out; a clean, comfortable, quiet room (and, so welcome in the bitter Chicago weather, a warm one); a restaurant with both good... More

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Mary J, Thank you for sharing your experience about your recent stay at the Holiday Inn & Suites Chicago Downtown. I am delighted to hear of your satisfaction with our front office staff, restaurant staff, the efforts our housekeeping department made in preparing your room and being in a location close to your needs. Thank you once again for... More

Hastings, Minnesota, United States
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here for a week for work. I had a great experience, the room was very nice, it was about a 10 minute walk to Union Station or to Willis Tower. Pretty quiet area even though its only 2 blocks from everything. The food in the restaurant was excellent. The staff there are seriously good at their job, so... More

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Tracie C, Thank you for staying with us and for leaving great comments about your stay. I will be sure to let our staff at Sunny's Restaurant know that they provided good food and great service. I am very pleased to know you enjoyed your room despite not having a refrigerator. But I will inform you of some good... More

Milwaukee
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for one night for a concert at the Cadillac Palace and from the start, the staff was amazing. Very helpful and friendly! The room was very nice and clean. The only thing I would say about the room was the mattress was a little too hard, maybe upgrade to a pillow mattress. The staff in the restaurants were... More

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Sheryl S, Thank you so much for your great comments. We are very pleased to know you enjoyed your stay. It is very rewarding to the entire team to know their efforts have been recognized and are appreciated. I will share your feedback personally with each department. Most importantly, please accept our sincere apologies regarding the mattress comfort. The... More

Minneapolis, Minnesota
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We chose a hotel off the web, very close to Union Station since we were traveling on Amtrak, & we were very pleased with our choice. The rooms were nice & the mattresses were excellent but what stood out was the staff. They were all very friendly & working hard to make sure that customers had a good experience. When... More

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Rowena H, Thank you for your kind words about you experience. It is our complete honor to be of service to you as our goal is to exceed our guests’ expectations 100% at all times. I am happy to hear that our manager offered the umbrella to you on a rainy day but most impressed that the service our... More

Gold Coast
Top Contributor
51 reviews 51 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am from Australia (Ex pat Kiwi) and Just attended the NZ All Blacks v USA Eagles rugby match played in Chicago, it is the first time I have stayed in Chicago and the choice I made of staying at the holiday inn downtown was a good one, the staff were very helpful and happy right from check in, the... More

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear seawolfau, Thank you for sharing your experience about your stay at the Holiday Inn & Suites Chicago Downtown. I will pass along your comments to Julio and as I know he will be pleased for being recognized for the service he delivered. Also, I know our restaurant and housekeeping staff will enjoy knowing you appreciated the good food and... More

1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel just a few blocks from the train station, blue line and downtown is super convenient. Everyone we had contact with including the front desk staff, restaurant staff, and valet were helpful and friendly. Management is visible with the assistant general manager even visiting the tables in the restaurant. Price? We paid $169/night (before taxes) on a weekend!

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear sandy g, Thank you very much for leaving a great review about your stay at the Holiday Inn & Suites Chicago Downtown. It was a pleasure reading that your experience was enjoyable. I will certainly share your sentiments with my entire team. Thank you once again and looking forward to welcoming you back. Warm Regards, Nitin Talati General Manager... More

Elkhart, Indiana, United States
Top Contributor
70 reviews 70 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The outside of the building is dated, the lobby is small and had a stranger odor. The lobby was also small and the couches blocked the elevators (it was difficult to get luggage and people in and out of them. But, the customer service was really good (very friendly and helpful). Our room was really nice, good bed, decent shower,... More

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Kimberly574, Thank you for taking to leave a review about your recent stay. I am happy to hear that service was good and that your room was nice. I do want to share that we are still undergoing updating the property to create a better experience for all of our guests. I hope the next time you visit you... More

Indianapolis, Indiana
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 18, 2014

Disclaimer: We are far from hotel snobs. Beyond the excellent service at the front desk and hot water this place is a dilapidated disaster inside. The building sits next to a very busy & noisy highway, for starters -- you will be reminded every few minutes throughout the night. Couple this with a $400/night charge on peak weekends and you've... More

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear MauiBound53, Thank you for taking the time to leave your review about your recent stay. We are extremely disappointed to hear of your dissatisfaction and to that I apologize profusely. It is our goal to make each guest experience positive and enjoyable. If at all possible, I would love to speak with you offline to discuss your experience further.... More

Kincardine, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 15, 2014

We made the mistake of booking our trip the same weekend as the Chicago Marathon. Wow, did that ever jack up the price. They charged us 350 for the Sat night. Waaaaaayyyy too much, though it was our own fault. Hotel staff were very nice and very helpful. Room was okay, starting to show its age and could have used... More

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Migal12, Thank you for staying with us during a busy time in Chicago. I sincerely apologize about the bedding as we only offer double and king size beds. Also, the keys to your rooms should not demagnetize in your wallet but does happen when placed next to a cell phone or through metal detectors. Thank you for letting me... More

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Additional Information about Holiday Inn Chicago Downtown

Address: 506 West Harrison Street, Chicago, IL 60607
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chicago Downtown 3*
Number of rooms: 145
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Also Known As:
Holiday Inn Chicago Downtown Hotel Chicago
Holiday Inn Downtown
Chicago Holiday Inn

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