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Holiday Inn Chicago Downtown

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506 West Harrison Street, Chicago, IL 60607
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Holiday Inn Chicago Downtown
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459 Reviews from our TripAdvisor Community

Traveler rating
    159
    171
    75
    37
    17
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98
69
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141
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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    (459)
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    (124)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

Alina and kea were very helpful and did a great job at getting the best price on our room. The rooms are nice and the beds were very comfortable. The breakfast was cheap and very good. It is in a good location and there are a lot of things to do within walking distance

Was this review helpful? Yes
Trumbull, Connecticut, United States
Senior Contributor
48 reviews 48 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The folks that work at this hotel are VERY well trained in customer service. I can not say enough about how friendly and helpful they were at the front desk. The actual hotel is average, not the best location in Chicago. Rooms were redone and nice but the walls are paper thin and you could hear everything going on in... More 

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear TonyLovesToDineOut, Thank you for being our guest while staying in Chicago. I am happy to hear that our staff were friendly and helpful but sorry to know you did not receive full service while retrieving you vehicle. If at all possible, I would love the opportunity to speak with you offline regarding your experience with parking as this is... More 

Ahmedabad, India
Top Contributor
92 reviews 92 reviews
53 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The staff at this hotel makes one feel so welcoming that some of the minor shortcomings are always over powered by their cautious staff. A great location if you are a tourist as it’s right at the corner of downtown while keeping itself very close to some of the best tourist attractions that Chicago has to offer. Breakfast spread is... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

It is a very good hotel!!! The rooms are very nice and clean. And the people that work there are very kind!!!! They are very friendly!!!!!! Good job guys!! Keep going!!! Many regards, the twins from Holland!!!!

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear martijn-00, Thank you for the great review about your recent stay. I am happy to hear your stay was great and that you received all that you would expect from a Holiday Inn. I will be sure to share your sentiments with my entire team as comments share are valued by all. Thank you again and hope to have... More 

Hiawassee
Top Contributor
59 reviews 59 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Expensive breakfast. No safe deposit box either in room or at front desk. Checked in after mid night and computer erased our confirmed late arrival. Average room and bath. Asked for two queen beds got two full sized. Won't stay here again Location not super either. I'm usually easy on hotels but this was disappointing.

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Joe R, Thank you for posting a review about your stay at our hotel and please accept our apologies for the inconveniences which were caused. I can completely understand how you feel regarding pricing with breakfast, reservation issues, and expecting a certain bed type when traveling. In review of your reservation, we only have double beds and not queens... More 

Sao Paulo, SP
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

We traveled in May 2015 to the USA and we were well received in all hotel network Holiday Inn, except for Holiday Inn Chicago. The employee romali was impatient with my husband, the difficulty in understanding English. Romali made faces at his colleague, Rena, rolled his eyes as a school bullying and making both laughed at us. We stayed in... More 

Was this review helpful? Yes 2
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Rosa M, Thank you for taking time to leave a review about your stay at our hotel and please accept our sincerest apologies for your experience. I have shared your comments with our team to address the concerns mentioned to ensure that this behavior does not repeat in the near future. Also, I am happy to know that the... More 

Kathmandu Valley, Nepal
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

I hav been there for one night, and I feel very peace and calm. I was with my five member family and really we enjoyed there. When we entered we found the reception staffs were very helpful and diciplined.

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear MahendraChalise, Thank you for taking the time to write a review about your stay at the Holiday Inn & Suites Chicago Downtown. We are pleased to hear that you and your family enjoyed a peaceful and calm stay with us. Thank you once again and hope we are your hotel of choice during your next trip to Chicago, Illinois!... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had a wonderful stay here at the Holiday Inn. Friendliest staff imaginable... Walking distance to a lot of places to eat, drink and explore... Short and cheap cab ride to everything touristy in downtown... Super clean... Comfortable beds... Just absolutely perfect for what we were looking for. This is an upgraded hotel, not luxurious, but has everything you need.... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Catstevens223, Thank you for posting a wonderful review about your stay at the Holiday Inn Chicago Downtown! We are pleased our staff showed you the level of service we strive to deliver to each and every guest! Thank you again for sharing and please come stay with us again when seeking lodging in Chicago! Sincerely, Nitin Talati General Manager... More 

Oak Park, Michigan
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 1 week ago

We took Amtrak from Michigan for a special event at Union Station in downtown Chicago. We wanted some place close and it was just 4 blocks away. The room was great and the staff were very helpful anytime we asked. We stayed 2 nights and it was very comfortable, clean and neat. The front desk clerk Taiyon was unbelievable and... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear bstone236928mi, Thank you for taking the time to write a review about your stay at the Holiday Inn & Suites Chicago Downtown. We love to hear our staff treated our guests with the level of service we pride ourselves in! The comments you shared are very much appreciated and have been passed on to our entire team. Please come... More 

Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I want to Thank Romali & her team for doing a awesome job. I reserved 5 rooms for family from Michigan. My wife was graduating. She made sure all rooms were ready for early check in. Everyone was totally impressed with the service they gave us. Thank You so much!

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear inkman_8, Thank you so much for your great review of our Holiday Inn & Suites Chicago Downtown. We are pleased to hear you enjoyed your stay and that it was a wonderful experience. I will share with Romali and the rest of my team as the feedback you shared is something we all take great pride in. Thank you again... More 

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