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Holiday Inn Chicago Downtown

3.0 of 5 506 West Harrison Street, Chicago, IL 60607
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Holiday Inn Chicago Downtown
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Holiday Inn Chicago Downtown
Holiday Inn Chicago Downtown
Holiday Inn Chicago Downtown
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403 reviews from our community

Traveler rating
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    158
    69
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milwaukee
Contributor
19 reviews 19 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What started off as bad, turned into a wonderful stay! My daughter and I stayed on Sun. night 1/4/15. After checking in, we got off the elevator on the 3rd floor and heard a child screaming. We got into our room and still heard the child screaming. We went back down to the front desk and was told that it... More 

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Karen H, Thank you for staying with us and please accept my sincere apologies for what you experienced. As always, our goal is to ensure our guests are happy, comfortable and receive the amenities that meet their needs. It is a pleasure knowing our staff assisted in always to ensure just that and especially Ryan for assisting at the... More 

Noida
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Well, I must say, I was in urgent need of a hotel that night and I was out of options. We were three people and booked a room for 250 USD. The hotel was pathetic. The rooms and and the ails, everything looked a bit shady for such a price tag. And obviously for such a price you would expect... More 

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear mudit m, Thank you for providing feedback about your stay and please accept my apologies for what you experienced. I am saddened to hear of your dissatisfaction with your stay and would love to speak with you offline to gain more insight into your experience. Warm Regards, Nitin Talati General Manager gm@hidowntown.com 312-957-9100 More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We arrived late at night because of a delayed flight and the staff (Daniel) was extremely helpful and friendly. Because they did not have the exact room we booked (2 doubles), they gave us a suite and breakfast coupons (I love food so I was very happy!) The rooms were also extremely clean and well maintained. The location is close... More 

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Cynthia L, Thank you for a great review about your stay at the Holiday Inn & Suites Chicago Downtown. We are happy to hear you were accommodated by Daniel after a delayed flight. I will be sure to pass on your great comments to him as well as the rest of my team. Thank you for staying with us... More 

Emporia, Kansas
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 17, 2014

The toilet was wobbly and there was some wear and tear on the room...The pluses far outweigh the negatives though The chocolates on the bed were a nice touch, the two flat screen TV's were a better one. We had a suite and the bedroom and the living room both had a flat screen TV and a door between the... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear ReneeA1973, Thank you for sharing your experience and for bringing the toilet problem to our attention. I apologize that you had that issued and have assigned our maintenance team to address the matter. Also, I am happy to hear you enjoyed the chocolates, your two room suites, pillows, beds and more. Thank you very much and we look forward... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 16, 2014

We had a trip revision and the Holiday Inn Chicago downtown got us a room and if our travel would have required it would have made us another night after 11am. Only 2 blocks from Union Station. We are points people so we received free internet and breakfast. Very nice assortment of food

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Cheval47, Thank you for leaving a great review about your stay at the Holiday Inn & Suites Chicago Downtown. It is nice to hear you enjoyed your experience and that you would have stayed another night had time permit. Thank you for the great feedback, see you soon and enjoy the rest of your holiday travels. Warm Regards, Nitin... More 

Montrose
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 15, 2014

Imagine my pleasant surprise to walk into the room and find a frig/micro unit in the room. Last week they began adding refrigerators and microwaves to every room. This is a huge plus. I can now chill my water or bring food from home. Yay!! I am always greeted by name when I walk into this facility. Taiyon and Tommie... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Amy L, Thank you so much for leaving a great review about your most recent stay at the Holiday Inn & Suites. It is extremely satisfying to know that one of our repeat guests recognized all the changes we have made throughout the hotel. We are even more elated to know you enjoyed the addition of the microwave and... More 

Wonewoc
Contributor
15 reviews 15 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 13, 2014

First I was taken by the hospitality at the front desk, you can easily tell the difference when you are treated with sincerity. Every possible point of the stay was made to cater to us as if we were royalty! All other hotels on the planet need to send their staff here for training. I average 180 nights per year... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear genoinwi, Thank you for the wonderful comments! It will be my pleasure to share your feedback with our management and staff about the service they delivered. We truly want our guests to feel right at home when staying with us and thank you for letting us know we fulfilled our promise to you. Thank you for sharing and look... More 

Fort Myers, Florida
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 9, 2014

Picked this hotel based on location, price and other reviews for a trip to Chicago to see the Bears game with my girlfriend. Took the train into the city and a couple block walk from Ogilvie Transportation Center and Union Station. Also has a Blue Line L stop a block away. Arrived before normal check in time and greeted with... More 

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear MikeKFlorida, Thank you for posting a detailed review about your stay. We are delighted to hear that each point of your stay was great. From arrival to departure, the comments you shared helped us to envision your experience. I will share your comments with my entire team and thank them for a job well done. Thank you once again... More 

2 reviews
5 of 5 stars Reviewed December 8, 2014

I was only there for a few hours but it was much needed had the best sleep that I've had in months I felt comfortable and safe thanks to Daniel Sanchez and Portia Cowen! They were very warm and welcoming and had excellent customer service!

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear nic3590, Thank you for a wonderful review about your stay at the Holiday Inn & Suites Chicago Downtown. We are delighted to hear of your satisfaction with your stay. Our goal to provide a comfortable night’s sleep and outstanding service was delivered to you. I will share your comments with our staff as they love to hear comments like... More 

Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 4, 2014

We arrived at this hotel around noon, and we're told we would have early check-in because my husband is a member of the holiday inn priority club. The room was not going to be ready until 3 now, so we left our luggage and went for a walk around the city. The only positive about this hotel was the location,... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear CRogenmuser, It saddens me to hear of your dissatisfaction with your recent stay at our property. The feedback you shared is not what should have been delivered; as our goal is to exceed expectations throughout all facets of your stay. If at all possible, I would love to speak with you offline to learn more about your experience. Please... More 

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Additional Information about Holiday Inn Chicago Downtown

Address: 506 West Harrison Street, Chicago, IL 60607
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chicago Downtown 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Chicago Downtown Hotel Chicago
Holiday Inn Downtown
Chicago Holiday Inn
Hotel Style:
#79 Romantic Hotel in Chicago
#97 Business Hotel in Chicago

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