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Holiday Inn Chicago Downtown

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506 West Harrison Street, Chicago, IL 60607
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1 room 1 guest
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Holiday Inn Chicago Downtown
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490 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Having booked a suit we were given 2 separate twin sharing rooms , and the hospitality doesn't end there... The front office team was indifferent to our sentiments and just asked us to cancel the booking rather than expressing regret clearly knowing that all other places are overbooked for the weekend. The worst experience I ever had in any hotel... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Navin V, Thank you for your candid review. I apologize on behalf of my entire team that your recent stay did not meet expectations. Our goal is to deliver the best service in all areas and am truly sorry that we failed to deliver our promise. I appreciate your comments and will share these with our team for training... More 

Pittsburgh, Pennsylvania
Level Contributor
304 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel location is central but not ideal. You are right at the end/beggining of I290. Pro's: Friendly helpful staff Pent House pool and evercise room Next to the Blue Line CTA Stop Con's Rooms are old Could not get a good night sleep unless I wore my headphones Not really a clean place the elevators had graffiti in it... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Biztravr, Thank you for your feedback about your recent stay. We understand and apologize for the inconvenience caused by noise and the marking on the elevator. We are currently working to make enhancements and address the concerns so that we are able to deliver a more comfortable stay for all of our guests. We hope for the opportunity to... More 

1 review
3 of 5 stars Reviewed 1 week ago

The location is great, very close to downtown and has a cta station right next door. The rooms are not bad but the internet didn't work the whole week I stayed here. Service was good except for the last day at checkout where a lady with an attitude was in charge of the lobby. Anyways, this hotel is very average,... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Pedro H, Thank you for bringing these concerns to our attention. We apologize for the inconveniences you faced during your stay with internet and service, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes to ensure repeat instances of this nature do not happen again in... More 

Cincinnati, OH
Level Contributor
139 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 1 week ago

Accommodations are average and in need of some updates. Location is convenient to the Willis Tower (10 minute walk) and CTA subway/elevated train (2 minute walk). The staff is incredibly helpful and kind--they really make the hotel work. Price is generally in the $130-150 range. Dynamic pricing (full hotels in town) will make it go up. Valet Parking is $40.00... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear CincyTravelBuff, Thank you so much for your review on our hotel. I'm glad to know that your stay at the Holiday Inn & Suites Chicago was a good choice and that cost was even better. Thank you again and we hope you will visit us again. Sincerely, Nitin Talati General Manager More 

Norden, Germany
2 reviews
5 of 5 stars Reviewed 1 week ago

We had to travel to Chicago by greyhound bus from Iowa City, Iowa for our flight the next day (a new and interesting experience for us) and needed a place both near the bus terminal and the train to the airport. Found this hotel online and was so pleased. We had a tremendous amount of heavy luggage, 3 people and... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear BarbaraKorol, Thank you very much for your review of our Holiday Inn Chicago Downtown. I'm happy to know that your stay in our hotel was a great one and that our location met your needs. Thank you again and we hope you will visit us again when traveling back to Chicago, Illinois. Sincerely, Nitin Talati General Manager More 

Wauwatosa, Wisconsin
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

True confession. The last time I stayed at a Holiday Inn, well actually it was a Holi-dome, the doors were on the outside and there was a steamy noisy pool in the middle. Flash forward 25 years or so to 2015, and at least this location, there was an updated interior, a well stocked vanity (not only did it have... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear KarenM4799, Thank you very much for your review of the Holiday Inn & Suites Chicago Downtown. We are pleased to hear you returned to the Holiday Inn Brand Family after 25 years. We are honored to know you choose our property and to receive the gift of your feedback. Thank you once again and hope to have the pleasure... More 

New York City, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

Kea was immensely helpful during my stay. She was super friendly and was always able to provide me with directions and recommendations. of where to shop and eat. It was very hot during my visit and Kea would always offer me a cold bottle of water.

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Cameron D, Thank you for choosing our Holiday Inn & Suites Chicago Downtown for your lodging needs while visiting Chicago. We are happy to hear you had a great stay with us. Also, I would like to thank you for the complimentary words about our front desk team member and am happy to share your comments with my entire... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago via mobile

I agree with a previous review. This hotel is advertised as downtown but it is far from the major areas for sightseeing of downtown Chicago. Public bus stops at the hotel and blue line is also conviently close. Parking is terrible. I stayed at this location July 16-19 the front desk upon arrival was very friendly and helpful with my... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear datgyrl D, Thank you for staying with us during your visit to Chicago. I apologize that your recent stay did not meet expectations due to location, room inconveniences and staffing. Our goal was to provide the best experience from arrival to departure and I am sorry that was not delivered. I will share these with our teams for coaching... More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 24, 2015

We arrive on the Amtrak, which is steps away from the Holiday Inn. Upon check in, our reservations are not to be found, ( booked through an online booking site). Immediately the staff were there to assist us in any way they could. They gave me the phone because my phone had a technical issue with incoming & outgoing calls.... More 

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Tanya L, Thank you for taking the time out of your busy schedule to give our Holiday Inn & Suites Chicago Downtown an outstanding review. Our mission is to deliver the best services from the moment you arrive until the day you depart. We want to ensure that we leave a positive, long lasting impression that truly shows that... More 

madrid españa
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 23, 2015

This Hotel is not well located. They sell 'Downtown Chicago' but they are very far from all the good attractions and sites. The hotel is average but too expensive. I do not recommend it. The best thing in this Hotel Julio, Taiyon and Conchi at the Front Desk. Great Customer Service.

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear carahuevo, Thank you for your candid review. We apologize that your recent stay did not meet expectations due to pricing and location. We appreciate the comments you shared as we value all feedback received from our guests. Also, I will share the great comments with my team about the service they provided during your stay. Thank you again and... More 

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