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Holiday Inn Chicago Downtown

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506 West Harrison Street, Chicago, IL 60607
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Holiday Inn Chicago Downtown
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Holiday Inn Chicago Downtown
Holiday Inn Chicago Downtown
Holiday Inn Chicago Downtown
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450 reviews from our community

Traveler rating
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    169
    73
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I want to Thank Romali & her team for doing a awesome job. I reserved 5 rooms for family from Michigan. My wife was graduating. She made sure all rooms were ready for early check in. Everyone was totally impressed with the service they gave us. Thank You so much!

Was this review helpful? Yes
Memphis, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago NEW

I had to travel to Chicago Mother's Day weekend for business. I took my mother-in-law along on the trip for a get away. The hotel was excellent for leaving her there during the day. She felt comfortable and safe. The front desk clerk (Taiyom) was extremely nice with heart warming greeting every morning and evening upon leaving and returning to... More 

Was this review helpful? Yes
Saint Joseph
2 reviews
5 of 5 stars Reviewed 1 week ago

We were in town for graduation day at UIC. We initially chose this hotel due to its proximity to the school. The hotel was surprisingly quiet even with all the constant downtown noise. The hotel is right across the street from a CTA terminal. Customer service was the best we have ever encountered. Special thanks to Tommie and Alina. The... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Jack D, Thank you so much for your review of our Holiday Inn & Suites Chicago Downtown. I am pleased to hear you enjoyed your stay with us and that our staff was able to provide great service throughout your stay. It's something my entire team takes great pride in, so we value your feedback. Thank you once again and see... More 

Minneapolis, Minnesota
1 review
4 of 5 stars Reviewed 1 week ago

Taiyon's service at the front desk was fantastic. She was very kind, extremely friendly and provided excellent service. She made all the the difference in the world. The room was clean and large enough to accommodate four adults. The room also had a refrigerator and a microwave:)

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Heidi P, Thank you so much for your kind words and for being our guest. I am very happy to know you enjoyed our newly assigned executive guest rooms with the microfridge combination, Keurig coffee maker, robes and so much more. I will be sharing your review with our team; it means so much to hear feedback from our... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was great everyone was super nice especially Alina!! Every time we walked in the door she welcomed us with a great attitude and an even better smile!! She had a ton of useful information about the area which helped ensure that we would have fun!! I would 100% stay here again.

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Jordan U, Thank you for your feedback regarding our staff and for taking the time to review our hotel. We are excited to hear of your experience and love the 100% stay here again comment you shared. Thank you once again and see you soon. Sincerely, Nitin Talati General Manager Holiday Inn & Suites Chicago Downtown gm@hidowntown.com More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I have coming to Chicago for business for the past 3 years staying at several different downtown hotels. I have to give The Holiday Inn & Suites kudos. The rooms are always fresh and extre clean. The in house restaurant food is fantastic and very reasonably priced for downtown. But what put the Holiday Inn above that is the extremely... More 

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Thomas B, We appreciate you taking the time to let us know about your stay at the Holiday Inn & Suites Chicago Downtown. We know there are many options when it comes to choosing a hotel for your lodging needs and to that I extend a warm thank you for choosing to stay with us. Also, I have shared... More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

This Holiday Inn has the most friendly helpful customer service I've ever experienced. The employees were very nice and caring. The food was amazing and the rooms were very well cleaned and prepared. I truly felt at home because of the customer service at the front desk by all employees especially from KEA.. From now on, this hotel will be... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear jasmine h, Thank you for posting a review on Tripadvisor about your recent stay at the Holiday Inn & Suites Chicago Downtown. We are happy to hear that your overall stay was a great one. Our goal is to have our guests leave happy and hopefully returning in the near future. Also, I will share with Kea the comments... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I checked in late last night. Alina was the supervisor who checked me in and I must say she was absolutely wonderful! She made my checkin process very fun and entertaining! Gonzalo also was fantastic! He told me the great places to visit for nightlife in Chicago! Ramali was also very kind and gave me some great advice. I am... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Kishan P, Thank you for staying at the Holiday Inn & Suites Chicago Downtown. We are pleased to hear you enjoyed your stay and that it was the best stay in a long time. The comments you shared are very much appreciated and have been shared with Alina, Gonzalo and Romali.  It's something our staff takes great pride in,... More 

Canton, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

I called on my way in and spoke with the lovely Taiyon and she assured me I would have the room type I needed. Then upon check in she was so hospitable and courteous with suggestions of things to do for our short weekend and not to mention she smiled and was pleasant the whole time. Then on my way... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear AHosner, Thank you so much for staying with us and for leaving an awesome review. My team and I are happy to hear you had a great stay and that they were able to assist along the way. I have shared your comments with all departments from front desk to housekeeping. Thank you again and see you real soon... More 

letrips66
Top Contributor
96 reviews 96 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A Friday and Saturday night stay was $ including parking. All other hotels in the Loop area were about $200/night before taxes and parking. The hotel is very close to 290 so it is loud all night long -- they did provide earplugs. The rooms are typical and a little dated. No fridge so drinks couldn't be kept cool.

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear letrips66, Thank you for posting a review about your recent stay. It is nice to hear that you found a great value with your accommodations and parking too. Thank you again for sharing and please visit us soon. Nitin Talati General Manager Holiday Inn & Suites Chicago Downtown More 

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