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Holiday Inn Chicago Downtown

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506 West Harrison Street, Chicago, IL 60607
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Holiday Inn Chicago Downtown
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Holiday Inn Chicago Downtown
Holiday Inn Chicago Downtown
Holiday Inn Chicago Downtown
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430 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wheeling, Illinois
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The location for this Holiday Inn is sort of in a weird spot. Nothing really around this hotel expect UIC and a quick excess to CTA Blue Line. It's very loud all night long, specially right in the morning around 6 AM when you start hearing all the trucks and traffic. The rooms are very tiny with no views to... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Foodcrazy48, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconvenience you have experienced during your stay due to outside noise and room conditions. Rest assured that these issues will be looked into and addressed immediately. Please know we value your comments and welcome the opportunity to serve... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

In Chicago before heading out to do a train trip to Los Angeles with my singing group and we needed somewhere to quietly rehearse a few songs. The staff at the hotel - Alina, Taiyon and Julio - were kind enough to allow us to use one of their empty meeting rooms at short notice and with no extra charge.... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Stephen B, Thank you for sharing these wonderful comments about your stay at the Holiday Inn & Suites Chicago Downtown. We are happy your singing group was able to rehearse in one of our meeting rooms without interruption while heading to Los Angeles. Sometimes the little things our staff does, we do not know until shared by our guests.... More 

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here with a group of friends recently and it was perfect for a weekend trip. Location is great, right in the Loop, and an L blue line stop is right outside. We arrived a bit early and the folks at the front desk were amazing- water bottles brought while we waited, offered to hold our luggage, and got... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Kayleigh M, Thank you so much for your great review of our hotel. I am so pleased to hear you enjoyed your stay with us and the complimentary water bottles too! Thank you again and hope you will visit us again when seeking a hotel in Chicago, IL. Sincerely, Nitin Talati General Manager Holiday Inn & Suites Chicago Downtown... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Short overnight stay as usual and I really never have an issue. This time was different, They said they were sold out and didn't have my room. After sometime of going back and forth with the guy at the desk he finally agreed to check me in. He had an excuse for everything and was basically delegating all of the... More 

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Trisha S, First, let me start by thanking you for taking time to provide valuable feedback about your recent experience at our property. I apologize that this stay was quite different from previous stays with the service you received from one of our employees. As you may have already witnessed in the past, our goal is to provide great... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The front desk employee Kea was very helpful. She helped with traveling tips, she helped take my friends and I pictures, and more. Kea was very friendly to me and two of my other friends. The hotel is clean and nice! Kea really made the stay so much better with her great hospitality.

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Mallarie P, Thank you for sharing your "Wow Moment" experience about your stay at our Holiday Inn & Suites Chicago Downtown. We are elated to hear that Kea treated you and your friends as family during your visit to Chicago, IL. I will share this review with her so that she is aware of the impact created during your... More 

Duluth, Minnesota, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were there for a business trip for several days. The front desk staff was great about helping us with directions, getting cabs and being a kind face at the end of some long days. I arrived late at one night and pleased to find that the bar had a pretty good food, too. The room, though nothing over the... More 

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Glensheen, Thank you for sharing feedback about your recent visit to our Chicago Downtown hotel. It is a pleasure knowing you were close to the train and received great service from our team. We hope the next time you visit is during the summer weather as our rooftop pool will be open and the Navy Pier Ferris Wheel, Odyssey... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We had some price issue when we check in, but Alina K helped us very quickly. Good experience! May come back again some day! We walked out to the restaurant at midnight. It was safe and we did not have issue to come back. That is good.

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Jason1001, Thank you for your kind remarks regarding your experience at our Holiday Inn & Suites Chicago Downtown. Despite the price discrepancy, I am happy to hear your satisfaction with resolution. I will share with Alina your comments about the service she delivered as well as how our guests' expectations were met. Thank you again for sharing and we... More 

Stockton, California
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is small. One of the elevators nearly butts up to a couch so it's hard to get on and off. The front desk was slow and took about 15 minutes. Hotel parking is $40 a night!!!! It's not like it's a fancy place. With parking, the room was over $200 a night and it's a dump for that... More 

Was this review helpful? Yes
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear VIP7844, First and foremost, I would like to take this opportunity to thank you for staying with us and for leaving feedback regarding your recent stay. I sincerely apologize for all inconveniences you mentioned as this is not customary and should not have happened. I have immediately addressed all concerns upon receipt of your review with my department managers... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff was friendly and extremely helpful. Rooms were clean and checkin/checkout was fast and simple. The Front Desk Supervisor, Alina, was absolutely superb. She was cheerful, caring, and quick to respond to our needs. My fellow guests and I agree our stay was an extremely pleasant experience. We would be happy to stay here again.

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Joeylamboy, Thank you for your wonderful comments regarding our employee Kea. We are so excited to hear about the positive impact she made on your stay at the Holiday Inn & Suites Chicago Downtown. I will share your comments with her as well as the rest of our team. Thank you again and see you real soon. Nitin Talati... More 

Moline, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

On my trip I had just stayed at The Hilton in New Orleans and The Peabody in Memphis both great hotels. Chicago was the last stop on the trip, and I wanted to stay close to Union Station. I chose the Holiday Inn. What a pleasant surprise! Outstanding customer service on all fronts. The room and common areas were very... More 

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Susan C, We are excited to hear you enjoyed your travels and that our Holiday Inn & Suites Chicago was your last stop. It is a nice knowing my team treated you as family while being in "Your Home Away from Home'. Also, we are very happy you enjoyed the manager's reception complimentary appetizers and cocktails too. Thank you... More 

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