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Holiday Inn Chicago Downtown

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506 West Harrison Street, Chicago, IL 60607
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Holiday Inn Chicago Downtown
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Holiday Inn Chicago Downtown
Holiday Inn Chicago Downtown
Holiday Inn Chicago Downtown
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426 reviews from our community

Traveler rating
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    164
    69
    36
    17
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88
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

The front desk employee Kea was very helpful. She helped with traveling tips, she helped take my friends and I pictures, and more. Kea was very friendly to me and two of my other friends. The hotel is clean and nice! Kea really made the stay so much better with her great hospitality.

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Duluth, Minnesota, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We were there for a business trip for several days. The front desk staff was great about helping us with directions, getting cabs and being a kind face at the end of some long days. I arrived late at one night and pleased to find that the bar had a pretty good food, too. The room, though nothing over the... More 

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Glensheen, Thank you for sharing feedback about your recent visit to our Chicago Downtown hotel. It is a pleasure knowing you were close to the train and received great service from our team. We hope the next time you visit is during the summer weather as our rooftop pool will be open and the Navy Pier Ferris Wheel, Odyssey... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We had some price issue when we check in, but Alina K helped us very quickly. Good experience! May come back again some day! We walked out to the restaurant at midnight. It was safe and we did not have issue to come back. That is good.

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Jason1001, Thank you for your kind remarks regarding your experience at our Holiday Inn & Suites Chicago Downtown. Despite the price discrepancy, I am happy to hear your satisfaction with resolution. I will share with Alina your comments about the service she delivered as well as how our guests' expectations were met. Thank you again for sharing and we... More 

Stockton, California
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel is small. One of the elevators nearly butts up to a couch so it's hard to get on and off. The front desk was slow and took about 15 minutes. Hotel parking is $40 a night!!!! It's not like it's a fancy place. With parking, the room was over $200 a night and it's a dump for that... More 

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear VIP7844, First and foremost, I would like to take this opportunity to thank you for staying with us and for leaving feedback regarding your recent stay. I sincerely apologize for all inconveniences you mentioned as this is not customary and should not have happened. I have immediately addressed all concerns upon receipt of your review with my department managers... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The staff was friendly and extremely helpful. Rooms were clean and checkin/checkout was fast and simple. The Front Desk Supervisor, Alina, was absolutely superb. She was cheerful, caring, and quick to respond to our needs. My fellow guests and I agree our stay was an extremely pleasant experience. We would be happy to stay here again.

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Joeylamboy, Thank you for your wonderful comments regarding our employee Kea. We are so excited to hear about the positive impact she made on your stay at the Holiday Inn & Suites Chicago Downtown. I will share your comments with her as well as the rest of our team. Thank you again and see you real soon. Nitin Talati... More 

Moline, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

On my trip I had just stayed at The Hilton in New Orleans and The Peabody in Memphis both great hotels. Chicago was the last stop on the trip, and I wanted to stay close to Union Station. I chose the Holiday Inn. What a pleasant surprise! Outstanding customer service on all fronts. The room and common areas were very... More 

Was this review helpful? Yes 1
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Susan C, We are excited to hear you enjoyed your travels and that our Holiday Inn & Suites Chicago was your last stop. It is a nice knowing my team treated you as family while being in "Your Home Away from Home'. Also, we are very happy you enjoyed the manager's reception complimentary appetizers and cocktails too. Thank you... More 

North Liberty, Iowa, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We were on a business/family trip and everything was great! From the warm welcome from Romali when we got there and each morning, to having everything taken care of by Kea in the evenings, this place is managed well! Staying here with the kids eat free program is great on a family budget and Pilar was AMAZING in the restaurant!... More 

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear Jennifer B, Wow, we cannot thank you enough for the great comments you shared regarding your experience at our Holiday Inn & Suites Chicago Downtown. My team and I, especially Romali and Kea were excited to read how happy you were with your overall stay. Thank you again for sharing and we all look forward to your return stay... More 

Springfield, Il
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel to stay especially if you are utilizing union station or traveling to south side of Chicago. What makes this hotel standout the most is the employees....they were very friendly and very helpful. I was presently surprised how nice and accommodating everyone was.....it is very appreciated and noticed by travelers. The room itself was very clean and it was... More 

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HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review

Dear R H, Thank you so much for your kind review of our Holiday Inn hotel. I am pleased to hear you enjoyed your stay with us and are happy to know we have become a favorite of yours. The comments you shared are something our staff takes great pride in, so we value your feedback positive or constructive. Thank... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Your employ kea was so nice legit made this stay so much more enjoyable couldnt ask for such a nicer greeting into this hotel. She was so sweet and caring your need more people like her ! Please recognize her role in making this a over all good stay thank you!

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Rushville, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel has slowly became a favorite for me. Julio, Ana, Kea, Duane, and several others on the staff consistently go the extra mile to make your stay better. The wifi can be spotty (sorry), the location is good, the restaurant shines at breakfast, but its the service that prompted the review.

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