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Hotel Indigo Chicago Downtown Gold Coast

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1244 N Dearborn Pkwy, Chicago, IL 60610 (Formerly Claridge Hotel)
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Hotel Indigo Chicago Downtown Gold Coast
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Hotel Indigo Chicago Downtown Gold Coast
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900 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hotel Indigo Chicago Downtown Gold Coast
See the most recent reviews
West Lafayette, Indiana
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 16, 2012

I think per night this hotel is a little pricey but it does have a good location. However, the customer service, espeically the management is not helpful at all. The front desk tired to be kind and helpful but didn't have any authority to help me with a billing issue. I was told I would need to speak to a... More 

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Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

I sincerely apologize for this inconvenience. I would like to assist you in this matter as soon as possible. Please feel free to reach out to me at 31.416.5801 and I will gladly address your billing concerns. We want nothing more than to restore your faith in our hotel and in our brand. Please give us that opportunity by calling... More 

Anchorage, Alaska
Top Contributor
170 reviews 170 reviews
50 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed September 11, 2012

This originial hotel is 3 blocks from the Magnificent Mile and 1/2 block from the first of many really good restaurants. You walk into the lobby and it is like nothing you have ever seen before. It is airy, it is light, its wall colors are not the same old, same old. Real orchid plants accent every area. The walls... More 

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Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Thank you for your excellent review! We love the atmosphere and decor as well!! Thank you for choosing our hotel! We hope to have you as our guest again soon!! More 

Leawood, KS
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 10, 2012

The Great: The Indigo Hotel is situated on a quiet, tree lined, slower paced street and is surrounded by architecturally significant, mostly gated high priced stone type residential buildings. EVERYTHING (Walgreen's, CVS, Starbucks, UPS Store, Red Line CTA, & numerous restaurants/bars etc, etc.) are all within an easy quick walk of only 2-3 blocks. The sandy beach, Navy Pier, great... More 

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Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Thank you for your honest review! It sounds like you made the most of our excellent location and nothing pleases us more! We appreciate your feedback and always strive for five. Your comments will be shared with our Team and we will look forward to offering your improved service during your next visit! See you soon! More 

Wilton, New York
1 review
2 of 5 stars Reviewed September 10, 2012

So, I'm a nursing mom, who needed to store my breastmilk while away from my infant. So, I called a month prior to my trip and reserved a room refrigerator for this purpose. Or so I thought. When I arrived at the hotel at 9:30 pm, they tell me that you can't really "reserve" a refrigerator, and that all of... More 

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Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

I sincerely apologize we did not meet your expectations. We are taking steps to ensure this does not happen again and hope you'll give us another opportunity to have you as our guest !! More 

maryland
Top Contributor
60 reviews 60 reviews
36 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 9, 2012

First time staying at Indigo Hotels. Pleasantly surprised. Location is very good close to shopping and restaurants. Staff is professional and very attentive. Free internet a plus. Would definitely return.

Was this review helpful? Yes 1
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

You've become a Hotel Indigo fan!! Please be sure to try our other locations, they are all unique and have very interesting local neighborhood stories!! We can't wait for your return! More 

Indian Harbour Beach, Florida
Top Contributor
79 reviews 79 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 7, 2012

The makeover of the nearly 90 year old Claridge Hotel into the Hotel Indigo is an overall success but the decor doesn't really fit the Gold Coast setting. As others have mentioned, the rooms and public spaces would not be out of place at a beach resort. The one room I've spent any real time in, mine, is very comfortable... More 

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Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Thank you for the incredible review! Our decor was chosen to provide an urban oasis and to pull you into the famous local Gold Coast gardens. If the Team has not already shared our Neighborhood story with you, pleae be sure to ask next time you visit! We will share your comments with our entire Team and appreciate the your... More 

Fort Myers, FL
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 5, 2012

We loved the location. It's an easy walk to the best shopping and there are tons of restaurants within a few blocks. The hotel itself is clean and has a very contemporary beach style going on (unique for a city). The rooms themselves are a bit tight though.

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Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Our location is wonderful and we're happy you agree!! Our hotel was originally built in 1924 and while our rooms may considered by some to be small for this day and age, when the hotel opened in 1926 it had 312 rooms. Can you imagine? We now have 165. We hope to see you again soon! More 

Belo Horizonte, MG
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2012

I absolutely loved this hotel! If you're the average traveler like me there is no better location for you to stay if you're vacationing in Chicago. It's 2 blocks from the CTA station wich makes it very easy to move around the city. Restaurants and bars are close by, you'll find 2 major drugstore chains, 2 grocery stores plus your... More 

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Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

We couldn't say it better ourselves!! We do have a great location, our bathrooms are spa inspired and our comfortable beds and heavenly pillows are hard to beat! We can't wait for your return visit!! We hope you loaded up on fresh fruits, vegatables and gorgeous flowers during your trip to the Farmer's Market. Come back and see us again... More 

Atlanta, Georgia
Top Contributor
91 reviews 91 reviews
33 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed September 2, 2012

This hotel has alot of great things going for it...an excellent Gold Coast location, near lots of great bars and restaurants. It's clean and comfortable, if not a bit over-decorated for my tastes, and the staff is friendly and helpful. Unfortunately, all of this is negated by the paper thin walls. It's really ridiculous and a true shame. We could... More 

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Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

We appreciate your review! Our historic building was built in 1924 and opened as the Claridge Hotel in 1926. While we did change the decor, the rest of the building and it's history remained intact. We are delighted you enjoyed our location and certainly hope you'll give us another try!! More 

New York City, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 30, 2012

We stayed at the Indigo for 4 days. Staff was very nice and helpful. The room was very clean neat, it was on the small side but it was good enough for what we needed. Bathroom was clean as well. Loved the little living room and entrance into the room. The only downside was the parking- I was told I... More 

Was this review helpful? Yes
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Thank you for your wonderful review!! We're working with the neighboring garage to ensure a great Hotel Indigo guest experience and are glad you've shared your comments! We hope you'll come back and see us again soon! More 

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Staying in Gold Coast

Neighborhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.

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