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All 167 Chicago hotels

Hotel Indigo Chicago Downtown Gold Coast

3.5 of 5 Hotel   |   1244 N Dearborn Pkwy, Chicago, IL 60610 (Formerly Claridge Hotel) (Gold Coast)
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79%
Ranked #84 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
PurdueChris13 Saint Louis, Missouri
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675 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

This place has a great location on the Gold Coast. We arrived at about 10pm on Easter Sunday and were surprised to see so many people checking in. The front desk staff was fast and very friendly, they chatted up my wife about her pregnancy and even upgraded us to a larger king room. We got a great deal on... More

Was this review helpful? Yes 1
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Thank you for the wonderful review and for taking the time to share your comments!! I was very happy to hear we could accommodate you and your wife with an upgrade and hope she was comfortable during her stay with us. We wish you all the best for a safe and easy delivery and for a happy and healthy baby.... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I had the time of my life in the hotel and the surroundings. There were many wonderful places to visit near the hotel; it felt very comfortable to be surrounded by such availability. The hotel itself had amazing staff. One of the best helping hands was Alma, she was extremely helpful in helping put with anything I asked. I was... More

Was this review helpful? Yes 1
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Your recommendation is the BEST compliment we could ever ask to receive!! We will be sure to recognize Alma for the role she played in your Hotel Indigo experience and thank you for completing an online review. We hope you'll plan another visit to Chicago soon, the Team is looking forward to seeing you again!! All the best, Destini More

1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel was great, the hospitality was unbelievable. Hassan was the best. He got us started every morning. The whole staff was very nice and helpful. Really had a wonderful experience. "Thanks Hassan you're the man!!!"

Was this review helpful? Yes
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

We loved this line in your review..."Thanks Hassan you're the man!!!" We agree, he is a shining star alongside many of our Team members. Thank you for the wonderful review and for recognizing Hassan in the role he played in your experience. We will be sure to recognize him as well!! Please come back and see us again soon!! All... More

Silver Spring, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the Hotel Indigo Gold Coast for one night in March 2014. I booked because of the location. it is close to the CTA and walk-able to shops and restaurants we wanted to visit. But other than location, I can't say many positive things about this hotel. Our room was tiny. It reminded me of hotel rooms in... More

Was this review helpful? Yes 1
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Thank you for your feedback. We will share your comments with our entire Team as we work to improve the overall guest experience. Your feedback will allow us to make the necessary changes most important to our guests. It is always our goal to provide convenient and comfortable accommodations as well as world class service to all our guests and... More

Grand Rapids, Michigan
1 review
3 of 5 stars Reviewed 1 week ago

I got a room for two nights last weekend on Priceline (name your own price) for $75 I called immediately upon my winning bid to ask for two beds and they would not unless I paid $20 more per night. That's the first time that has happened on all my rooms I've gotten on Priceline. My daughter and I shared... More

Was this review helpful? Yes
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Sueandthekids123, Thank you very much for taking the time to share your comments online. It is always our goal to provide convenient and comfortable accommodations as well as world class service to all our guests and on this occasion we regret we fell short of your expectations. Destini More

Lexington, Kentucky
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I recently stayed here for a two night/three day trip to Chicago. We bid on the room on Priceline and got the room for a very reasonable price. When we arrived at the hotel, we had a small room with a queen size bed. We spoke with the front desk and they moved us in to a... More

Was this review helpful? Yes
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Mr. Andrews, Thank you for taking the time to complete an online review. For future reference, based upon availability, we do have refrigerators available upon request. You may request one during the reservations process or at check-in. While we cannot guarantee availability, it is rare that we cannot accommodate this request for our guests. As for microwaves, we will gladly... More

Minneapolis, Minnesota, United States
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Hotel Indigo for a weekend getaway. We reserved two rooms with two queen beds. The size of one room was fine but the other was larger and our family comfortably gathered in that room. The rooms were comfortable and clean and my wife was happy to see Aveda products for the shower. The staff was helpful... More

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Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Jay, Thank you for the wonderful review!! We sincerely apologize for the work being done in our Lobby and the inconvenience it may have caused but we're delighted it did not affect your entire stay with us. We hope you'll consider staying with us again soon for any return visits to Chicago. Thanks again for taking the time to complete... More

iowa
Reviewer
5 reviews 5 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

I have stayed here before and had a spacious room with a view so expected the same. Asked several times to switch and they said they were full and didn't care. Lobby is under construction and extremely dusty. Mentioned a reduction in rate and desk clerk ignored me. I could have used Priceline and paid a third less. Very unfortunate... More

Was this review helpful? Yes 1
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Hotelsalot, Thank you for your feedback. I sincerely apologize you were disappointed in your stay with us and have reached out to you. Please give us the opportunity to restore your faith in our hotel, I look forward to hearing back from you at your earliest convenience. Destini Williams-Best General Manager More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

I stay at many hotels these days traveling for business. I always look forward to staying at the Hotel Indigo, Chicago. The Staff is very friendly, personable and will make your stay as comfortable as if you were in your own home. I truly appreciate the little niceties that are provided during my stays. Thank you Lisa, You are one... More

Was this review helpful? Yes
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Elwood, Thank you for your wonderful review and for being our loyal guest!! We will be sure to recognize Lissa for her wonderful customer service!! We hope you'll be back again soon. Safe and happy travels, Destini More

Israel
Top Contributor
81 reviews 81 reviews
78 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

So the indigo has a nice stye - nice furniture, different than all the other Holiday Inns/Expresses/Crowne Plazas. THis is my second stay at an Indigo and I was excited at first (by the look and design of the room)... However there were tons of issues. I contacted the manager about these issues, but he just said: "oh, i am... More

Was this review helpful? Yes
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Thank you for sharing your feedback. We sincerely apologize we did not meet your expectations. We have finished the Lobby flooring project and apologize for the inconvenience this may have caused. As well, we are looking into your mention of water pressure and internet concerns as these are not common occurrences for our hotel and we want to ensure there... More

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Additional Information about Hotel Indigo Chicago Downtown Gold Coast

Also Known As:
Hotel Indigo Chicago
Chicago Hotel Indigo
Address: 1244 N Dearborn Pkwy, Chicago, IL 60610 (Formerly Claridge Hotel)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#71 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#84 Spa Hotel in Chicago
#87 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Chicago Downtown Gold Coast 3.5*
Official Description (provided by the hotel):
Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more   less 
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