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Homewood Suites by Hilton Chicago Downtown

3.0 of 5 40 East Grand Avenue, Chicago, IL 60611
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Certificate of Excellence 2014
Homewood Suites by Hilton Chicago Downtown
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Homewood Suites by Hilton Chicago Downtown
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1,698 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed today NEW via mobile

On average, we waited 15-20 minutes for a hotel. And although not a luxury hotel, the inept front desk staff seemed perplexed when we complained. Clean large rooms, friendly cleaning and kitchen staff, so as long as you don't mind standing in your hallway for 15-20 minutes for an elevator and dealing with clueless management, this place is for you!

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Brooklyn NY
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed at Homewood suites on business. Stayed in 4 different rooms over a month. My review is based on years of travel experience and i do pay attention to various things some might not. I think overall, this hotel is a decent option, especially for the price and location it offers. If price is not an issue, there are plenty... More 

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Chicago, Illinois
1 review
3 of 5 stars Reviewed 3 days ago NEW

I needed a place last minute and they had a reasonable rate. The person I checked in with was friendly, though a bit anxious. The room was on the 18 floor facing a much larger hotel - but the view was pretty and quaint - very nice. The room was efficient, but frayed along the edges. (when i say frayed,... More 

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

MissLadyPatricia, I want to thank you for sharing the details of your recent visit with us. It is our goal to deliver an excellent experience to every guest; I regret that we were not able to do so for you. Service is something we can control at the hotel and we will visit the issue with the team to ensure... More 

Largo, Florida
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I am a traveling consultant and have chosen to stay at this particular hotel for my trips to Chicago for the past three years. I know that I could choose other hotels, but not only is the location perfect and a short walk to magnificent mile, the staff here are very helpful and friendly and genuinely care about their clients... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Tvelji, Thank you for your review of Homewood Suites downtown Chicago. I was happy to see that you felt at home while visiting with us. I appreciate you taking the time to compliment the staff and for recommending our hotel to all the readers out there. Thank you for your feedback and we look forward to hosting you at the... More 

Starke, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel was the best Hilton Hotel I have ever stayed in. The hotel staff were all EXCELLENT. We were greeted pleasantly every time we saw a staff member around the hotel. The location is excellent for a vacation in this area. I would recommend this hotel to all my friends and family.

Review collected in partnership with Homewood Suites by Hilton

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HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Edwina Diane H, Thank you for taking the time to post your thoughts on Homewood Suites. I was honored to see that you felt our hotel was the best hotel you ever experienced. I appreciate you mentioning the excellent staff. Thank you for recommending our hotel to all your friends and family. We hope that when your travels bring you... More 

Morristown, New Jersey
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The price is right, it is central, it is OK. It needs some updating. Beds are not comfy, heating blows right onto the bed and is warm, very dry air. There are stains on the walls and the coffee maker works, only when it feels like it. When trying to get it replaced, they did not have any more. Not... More 

Was this review helpful? Yes 1
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

AntSA K, Thank you for your feedback after your recent visit to our hotel. I would like to apologize for the less than ideal experience. It is our goal to deliver an excellent experience to every guest; I regret that we were not able to do so for you. In regards to the coffee machine, we will discuss the matter... More 

Ann Arbor, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Family met for the weekend and had a great time. From check-in to check-out everything was outstanding. Location, staff, room and price was excellent. I will say, we took the train in so not paying the valet price per night was a large reason for making this hotel extremely reasonable for all its amenities and value. Highly recommendable and will... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Jesse H, Thank you for recently visiting with us and for posting a review of Homewood Suites downtown Chicago. I was pleased to see that you and your family had a great experience at our hotel. I can also see that you took advantage of the location and found value throughout your visit with us. I appreciate you recommending our... More 

Toronto, Canada
1 review
3 of 5 stars Reviewed 6 days ago NEW

Hotel is very tired and in dire need of upgrades in the rooms and common areas. The room had rust stains in the bathroom and vanity area. Most of the furnishings are really old and need to be replaced. Terrific location but you're better off in either the Conrad or the Hilton Garden Inn. Staff is amazing and location is... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Matthew C, I want to thank you for sharing the details of your recent visit with us. I am happy to say that we will be addressing the furnishing in the rooms in the very near future. I appreciate you taking the time to mention the amazing staff. Thank you again for your review. Sincerely, Jason Park Guest Experience Manager More 

Princeton, Illinois
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first time at this hotel. I wasn't expecting such a luxurious suite for the price I paid. The hotel staff was wonderful, welcomed me. I was quickly able to collapse into relaxation after a train ride from the west coast. The bed was comfy and the bathroom spacious. I'll definitely stay there again!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Mary M, Thank you for your review of Homewood Suites downtown Chicago. I was delighted to see that you had a great experience at our hotel while in town on business. I appreciate you taking the time to mention the wonderful staff. Thank you for your feedback and we look forward to hosting you at the hotel the next time... More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The rate I received for this hotel was great, which helped to make up for the lack of customer service. Customer service at check in was lacking. I was the only one checking in and I was totally ignored for about 5 minutes, unacknowledged even though the guy was behind the desk. It gets worse! Breakfast was to be served... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

KarlaAM, Thank you for taking the time to post your thoughts on our hotel. I was very disappointed to see your review and the lack of service you received. It is our goal to deliver an excellent experience to every guest and regret that we were not able to do so for you. We will address the issue as a... More 

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Hotel Summarization (Beta)

What travelers say

  • Great location(26)
  • Red line(24)
  • Free breakfast(23)
  • Navy pier(23)
  • Very good(18)
  • Magnificent mile(14)
  • Full kitchen(11)
  • Friendly and helpful(11)
  • Front desk staff(8)
  • Business center(7)

Additional Information about Homewood Suites by Hilton Chicago Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Chicago Downtown 3*
Number of rooms: 233
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites
Hotel Style:
#28 Business Hotel in Chicago
#46 Romantic Hotel in Chicago
#46 Family Hotel in Chicago

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