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Homewood Suites by Hilton Chicago Downtown

#71 of 178 Hotels in Chicago
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40 East Grand Avenue, Chicago, IL 60611
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Homewood Suites by Hilton Chicago Downtown
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Homewood Suites by Hilton Chicago Downtown
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1,878 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here with my family on our recent trip to Chicago. Location is very central. Staff are incredibly helpful and certainly make a difference. Mealtime (breakfast and social) is crowded but they have trays so you can bring food back to enjoy in your room. Housekeepers are very thorough. The building is in need of renovations; decor is old and... More 

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Ontario, Canada
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

property was well located and within walking distance to many tourist sites. Family of 4 stayed in a one king bedroom suite on 19th floor. Great view of Chicago skyline and architecture right out our window. Concierge / Valet parking very helpful. Comp breakfast in the morn was always plentiful and well presented. Managers welcome / happy hour during middle... More 

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This suite hotel provides well appointed rooms in a location close to Michigan Avenue, Millennium Park and other attractions. Only one issue - fix the second elevator. With only one elevator, the group had to go down 11 flights of stairs Saturday night!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Director of Sales at Homewood Suites by Hilton Chicago Downtown, responded to this review

Ray, Thank you so much for taking the time to write a review of the Homewood Suites Chicago. I am very happy to hear of your recent stay and will be sure to share your comments with the staff. I am sorry that we experienced difficulties with the elevator during your stay. We are working very hard every day to... More 

1 of 5 stars Reviewed 4 days ago NEW

Nice location. Don't think about check in before 3. You will get a cold shoulder at the front desk( which is on floor 6 making coordination with the bellman on early checked bags and the front desk a nightmare) Chicago in July is 90 plus degrees. Air conditioner in room barely put out cold air. Called maintenance, they were prompt... More 

Was this review helpful? Yes
HomewoodHiltonChiIL, Director of Sales at Homewood Suites by Hilton Chicago Downtown, responded to this review

Lucas, Thank you for taking the time to review your recent stay at the Homewood Suites. I am very sorry to hear that it did not meet your expectations. We are working towards enhancing the product and guest rooms. We do hope that you will give us an opportunity to win your over in the future. Please contact me direct... More 

Houston, Texas
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Hotel location is convenient for business and non-business trips. Staff was quite friendly. Suites are very large for a major city, rooms are perfectly clean and the kitchens in the rooms are well furnished. But the hotel is in need of maintenance. The hall carpets are exceptionally stained--all over. The room carpet has frayed edges. The lobby, the entrance and... More 

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HomewoodHiltonChiIL, Director of Sales at Homewood Suites by Hilton Chicago Downtown, responded to this review

Hello, Thank you for taking the time to write a review of the Homewood Suites. We appreciate you taking the time to provide us with such valuable feedback. I am very happy to hear that we were able to provide you with friendly service however disappointed that it wasn't everything that you had hoped. Please now that we are working... More 

Memphis, Tennessee
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The location is what made us book this hotel, but that was about the only thing it has going for it. The staff was not friendly, the elevators were slow, and the food (both breakfast and evening reception) was adequate at best. The room didn't have all the utensils it was supposed to, and the door between the rooms was... More 

Was this review helpful? Yes 1
HomewoodHiltonChiIL, Director of Sales at Homewood Suites by Hilton Chicago Downtown, responded to this review

Greetings from Chicago, Thank you for taking the time to write a review of the Homewood Suites. We appreciate your feedback as we are always looking for ways to improve our service and product. We will be working very hard this year to enhance your overall experience and do hope that you will give us an opportunity to have you... More 

Louisville, Kentucky
Level Contributor
1 review
4 of 5 stars Reviewed 5 days ago NEW

The Homewood Suites - Downtown is very convenient, right off the Red Line from airport. Plus, many restaurants are just a short walk away, including the river, the pier, Michigan Ave shopping, Oak Street Beach. The hotel pool overlooking city, extra room with sleeper sofa and complimentary breakfast are all great selling points with kids. We rarely got public transportation,... More 

Was this review helpful? Yes
HomewoodHiltonChiIL, Director of Sales at Homewood Suites by Hilton Chicago Downtown, responded to this review

Greetings from Chicago, Thank you for taking the time to write a review of the Homewood Suites. We appreciate and value your feedback. I am so happy to hear that you and your family enjoyed your time with us and please come back and visit us soon! Fantasy Greene More 

St. Louis, United States
3 of 5 stars Reviewed 5 days ago NEW

Nice hotel...great location just about a block away from Michigan Ave. The downside is, the first floor is just a very small reception area. You have to take one of the two elevators to check in on the 6th floor. The weekend we were there only one elevator worked the entire weekend...a weekend where HUNDREDS of people stay there! It... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Director of Sales at Homewood Suites by Hilton Chicago Downtown, responded to this review

Greetings from Chicago, Thank you for taking the time to share with us your experience during your recent stay. I am very sorry to hear that you had a bad experience with our elevators. We would like to do what we can to correct this for you. If you would like to give me call direct I am happy to... More 

Bloomington, Indiana
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here this past weekend with my mother and sister. The hotel was relatively easy to find using navigation, but not so clearly marked when you are actually looking for where to go when arriving. I was looking for a "circle drive" or "overhang" to pull into and what i had to do was just park in the street.... More 

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HomewoodHiltonChiIL, Director of Sales at Homewood Suites by Hilton Chicago Downtown, responded to this review

Greetings from Chicago! Thank you for taking the time to write a review of the Homewood Suites. We appreciate your feedback. I am happy to hear that you had a great time while visiting Chicago. I will be certain to share your comments with the front desk manager for training purposes. Our check out time is at noon and late... More 

New Jersey
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We travelled to Chicago for a race and family reunion and selected the Homewood Suites because of the Hilton brand. We are planning on doing the same race next year, but will look elsewhere for accommodations. The biggest plus for this hotel is the location---near the entrance to the redline to get to Midway, close to bus stops and within... More 

Was this review helpful? Yes
HomewoodHiltonChiIL, Director of Sales at Homewood Suites by Hilton Chicago Downtown, responded to this review

Greetings from the Windy City! Thank you for taking the time to write a review of the Homewood Suites. We value your feedback as we are always looking for ways to improve our service and product. I am very sorry to hear of your experience with the elevators I understand how frustrating that can be. The weekend of Marathon was... More 

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