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Homewood Suites by Hilton Chicago Downtown

3.0 of 5 40 East Grand Avenue, Chicago, IL 60611
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Certificate of Excellence 2014
Homewood Suites by Hilton Chicago Downtown
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Homewood Suites by Hilton Chicago Downtown
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1,638 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southeast Florida
Top Contributor
148 reviews 148 reviews
132 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed yesterday NEW

Although it was only a 1 night flight thru O'hare, I chose this property because of it's high rating vs. the airport hotels didn't have the same. I wasn't disappointed. It's a good 35 minute commute from airport to the hotel, but as the property is not in the heart of downtown. traffic is a bit less. The lobby is... More

Was this review helpful? Yes
Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

There was a fire in our home, and we needed a place to stay FAST. We booked Homewood Suites Downtown Chicago at 40 E. Grand Close to my office, and they allow dogs! The staff booking over the phone was easy and quick, and they were most empathetic. Everything was made easy, from arrival through arranging a late check out... More

Was this review helpful? Yes
dallas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Right off the shopping mile and convenient to all the great restaurants this is a gem. Better than usual breakfast area and helpful staff. Best additional is the pool and exercise room on the top floor.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Chris P, I want to thank you for sharing the details of your recent visit with us. I was delighted to see that you enjoyed your experience at Homewood Suites downtown Chicago. I can also see that you liked the complimentary breakfast, pool, exercise room, and location of the hotel. I appreciate you mentioning the helpful staff. We look forward... More

Grand Rapids, Michigan
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at the Homewood Suites last weekend and very much enjoy our visit and stay at the hotel is in a great location. Hotel is a few blocks off Miracle Mile but yet near Macys and may and many stores and restaurants. Hotel is easy one mile or less walk from the South Shore train that we took to Chicago... More

Was this review helpful? Yes 2
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

p2211aul, Thank you for your review of Homewood Suites downtown Chicago. I was happy to see that you had a very nice experience at our hotel. It seems like you were able to take advantage of the wonderful location and complimentary breakfast. Thank you for your feedback and we look forward to hosting you at the hotel the next time... More

Contributor
16 reviews 16 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Warm welcoming staff, consistent Hilton brand amenities, comfortable well equipped rooms. Hot breakfast and 24 hour coffee bar is a plus. Conveniently located to North Michigan Avenue attractions. Would definitely return to this location.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

HotAdvisor, Thank you for taking the time to post your thoughts on our hotel. I was pleased to see that you had a good experience at Homewood Suites. I can also see that you enjoyed the complimentary breakfast and 24 hour coffee station. I appreciate you mentioning the warm and welcoming staff. We hope that when your travels bring you... More

Stockholm, Sweden
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I was on a business trip in Chicago and I chose this one because it's centrally located and has a small kitchen in the room. What is shocking: the first impression - super shabby, unfriendly staff at reception desk knowing very little about Chicago. Fridge, and dishwasher 20 (30?) years old, loud as… (you are not supposed to be in... More

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Veronika_17_2012, Thank you for your feedback. I do apologize for any disappointment you experienced at the hotel. There is no excuse for cold coffee; we will discuss the issue as a team to ensure that this does not happen again. Thank you again for your feedback. Sincerely, Jason Park Guest Experience Manager More

Jackson, MI, United States
1 review
5 of 5 stars Reviewed 1 week ago

Honestly, we chose this hotel because it was a little cheaper, and offered free breakfast. We were VERY satisfied. The bell station staff were courteous, helpful and very attentive. Breakfast had a good variety and staff were attentive to keeping tables clean. Room was very clean and we were happy with accommodations. We would recommend this hotel, and would choose... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Sandy M, Thank you for your feedback after your recent visit to our hotel. I was delighted to see that you had a great experience at Homewood Suites downtown Chicago. I also see that you enjoyed the complimentary breakfast and found value at the hotel. I appreciate you mentioning the attentive and courteous staff. Thank you for recommending our hotel... More

Mora, MN, United States
1 review
4 of 5 stars Reviewed 1 week ago

We couldn't be more pleased with the staff--both at the desk and valet area!! Our room was clean and nice. The breakfast was very good. The location was great. The sofa bed was horrible! The only way I could sleep at all was to lie on one of the body pillows from the other bed. We felt it was quite... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Debra S, Thank you for recently visiting with us and for posting a review of Homewood Suites downtown Chicago. I appreciate you taking the time to mention that you were more than pleased with the staff and location of the hotel. I apologize for the uncomfortable sleep you had on the sofa bed; we are in the process of rectifying... More

Catonsville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel, huge rooms, very clean. Staff was super friendly. Breakfast was delicious. Dinner was delicious. Restaurants on every corner, Starbucks across the street as well as Bloomingdales and Nordstrom. Can't beat it.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Sondra S, I want to thank you for sharing the details of your recent visit with us. I was happy to see that you had a great experience at Homewood Suites downtown Chicago. I also see that you really liked the complimentary breakfast, evening Manager’s Reception, and your spacious suite. I appreciate you mentioning the super friendly staff. We look... More

St. Louis, MO
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location can't be beat, shares a building with Eataly, half a block from the red line, excellent neighborhood. The suites are smaller and more run down than the Hampton suites down the street. Our room had a broken kitchen cabinet, sheets that barely covered the mattress, and the bedroom didn't have space for our luggage. Overall it was a... More

Was this review helpful? Yes 1
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

StacyHR, Thank you for your review of Homewood Suites. I was pleased to see that you enjoyed the location of the hotel. However, I do apologize for the less that ideal experience. It is our goal to deliver an excellent experience and regret that we were not able to do so. Thank you again for your feedback. Sincerely, Jason Park... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(33)
  • Navy pier(26)
  • Free breakfast(25)
  • Red line(24)
  • Very good(22)
  • Magnificent mile(21)
  • Friendly and helpful(15)
  • Front desk staff(13)
  • Full kitchen(13)
  • Michigan avenue(11)

Additional Information about Homewood Suites by Hilton Chicago Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Chicago Downtown 3*
Number of rooms: 233
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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