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Homewood Suites by Hilton Chicago Downtown

#73 of 183 Hotels in Chicago
Certificate of Excellence
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40 East Grand Avenue, Chicago, IL 60611
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1 room 1 adult
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Homewood Suites by Hilton Chicago Downtown
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2,046 Reviews from our TripAdvisor Community

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Seattle, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

I was Given a room next to the elevator and every 10-15 minutes I could hear the elevator. Very annoying ! The front deak was dismissive. The third night I came back to my room with the door unlocked. Scary. Once again the front desk was dismissive. The breakfast in their cafe was very expensive and the portions where small.... More 

Helpful?
Thank sharon98148
Jim L, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Hello Sharon98148, I am sorry to hear that you did not enjoy your stay. It is our goal to ensure that each guest leaves satisfied. I did want to ask if you were at this hotel as you mentioned that the café breakfast was expensive and the portions were small. Our breakfast is complimentary to our guests and you are... More 

Chicago, Illinois
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Rooms are big suites with separate sitting area from bedroom. I go to room on the 17th floor and it was very clean looked like newly remodeled. The corner room I got had a wonderful view of the city! Reception was friendly and very helpful smiling. I found the heating in the room to be sufficient. There are two flatscreen... More 

Helpful?
Thank Taufiq H
Jim L, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Thank you for your comments and we are glad you found the renovated rooms to your liking. We hope you had a great time in the city and hope to see you again on your next trip to Chicago. More 

Streator, Illinois
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Myself and my two boys ages 11 and 15 stayed for one night and celebrated Easter in Chicago. A little rundown but clean. Enjoyed the complimentary breakfast. Kitchen in room was very convenient and helpful with the kids. Hoping to stay on an upper floor and maybe get lucky enough to have a remodeled room during our upcoming Valentine stay... More 

Helpful?
Thank Jane B
Jim L, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

It was great to hear that you really enjoyed your stay here. We are working hard to get the remainder of the rooms renovated in order to provide an even better experience. We look forward to seeing you on Valentine weekend. More 

Alameda, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I had positive help from the staff before I ever arrived...and in each department each person was helpful, cheerful and willing to serve. Very responsive. Even under construction. From Erica at the front desk to Amer at the Bell desk and entry doors. So sweet and helpful with direction.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank aznmom
Jim L, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

We appreciate your comments about your stay and the staff. I will pass along your nice feedback, especially to Erica and Amer. Thank you for staying with us. More 

Chicago, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel was undergoing renovations but we had very little noise and the renovations did not interfere with our stay. The king suite we stayed in was extremely comfortable and the bathroom and closet space more than adequate. I was thrilled with the staff service, the complimentary breakfast as well as the social hour at night. I will be returning... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Marcia P
Jim L, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Thank you for your comments and for staying with us. We are glad you enjoyed the room, the service, and the amenities we provide. We look forward to having you come back very soon. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I enjoyed my stay at the Homewood Suites in Downtown Chicago on the Magic Mile. I was greeted in the lobby and told to check in on the 6th floor. Check in was quick and easy. I also got some information from the clerk about nearby places like grocery stores, pharmacies, etc. I did voice a concern to the front... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Virginia T
Jim L, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Thank you for your kind comments. We appreciate you choosing our hotel. I am sorry you had an issue with your stay but very glad that we were able to take care of it to your satisfaction. Your stay is very important to us. More 

Victoria, Texas
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I travel to Chicago in February and June to stay ay this wonderful hotel. They have the same doormen that have been there for the last 4 years and they remember me. That is great service. They are now remodeling and I got to stay in a new remodeled room, It was great. I highly recommend this hotel to stay... More 

Helpful?
Thank Michael P
Jim L, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

We appreciate your taking the time to give us your feedback. I will pass along your kind comments to the valet staff. I am glad you enjoyed the new rooms, we are getting close to having all of the rooms redone. Thank you again for staying with us. More 

Marshall, MIchigan
Level Contributor
192 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 1 week ago

It is true that it's undergoing a massive renovation. So if you need to sleep or work in the hotel during the day, this may not work until the construction is complete. That being said, this hotel is comfortable and the staff are very helpful. Special kudos to the doormen who greeted me several times a day with a hearty... More 

Helpful?
Thank ChristiB50
Jim L, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Thank you for taking the time to give us your feedback. We appreciate your kind comments. We are wrapping up most of the noisier construction work this week so the hotel will return to normal very soon. We look forward to seeing you again. More 

Pittsburgh, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel and staff. Very friendly people and will go out of their way to help. Especially the valet parking guys. 1 in particular, his name is Amer. He has a way to make people feel important and is the main reason that I always stay at this hotel when in Chicago.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Guy M
Jim L, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Thank you for your feedback. We are glad you enjoyed your time here and the service you received. I will pass along your comments to Amer and the valet team. Come back and see us again soon. More 

Moncton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Very friendly staff. Although the hotel was under a major renovation, this did not affect our stay and would recommend this hotel to anyone. Some of the floors were completed and were very nice. Hotel is perfectly located in Downtown Chicago, close to subway and shopping district

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Richard G
Jim L, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Thank you for your comments about our staff. We are very glad that you were not inconvenienced during our renovations. We are more than halfway through and will soon have all the rooms completed. More 

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