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Homewood Suites by Hilton Chicago Downtown

#49 of 176 Hotels in Chicago
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40 East Grand Avenue, Chicago, IL 60611
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Homewood Suites by Hilton Chicago Downtown
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Homewood Suites by Hilton Chicago Downtown
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1,735 reviews from our community

Traveler rating
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    148
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693
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canada
1 review
3 of 5 stars Reviewed yesterday NEW

Great friendly and helpful bell service and team led by Amer. Always greeted upon entry to hotel, held doors open and chatted with the kids. Evening meals were excellent and perfect for our family with three kids. It was nice that we didn't have to leave the hotel in the cold to find dinner. We thought the quality of the... More 

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Seattle, Washington
Top Contributor
55 reviews 55 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spacious clean suite, great location, reasonable rates and attentive service makes this Homewood Suites property one that I will come back to soon. Amer, one the doorman is the most customer focused guys I have ever met. I needed a cab one morning and he charged right into traffic only to emerge a few minutes later with the needed cab.... More 

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Eugene, Oregon
Top Contributor
86 reviews 86 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The staff was friendly, and the room was large and clean. We appreciated the kitchen that included a full-sized refrigerator, microwave, stove top, sink and all the utensils, glasses, plates and cooking items needed to make meals. We didn’t actually cook in the room because we ate all of our meals out, except for breakfast. They offered free breakfast and... More 

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Cambridge, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We were booked in here for. Business trip. Very easy to reach from airport. Take blue line then red. Within 5 min walk from metro. Rooms very clean. Lots of toiletries and a full kitchen. Also has a top floor pool and fitness room. Coffee etc available all day. Breakfast and evening meal included. Food is adequate. Service is fantastic.... More 

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Ypsilanti, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

This hotel was one the best I have ever stayed at in Chicago. It was clean comfortable, reasonable. Great location on the mile as well. Staff was so friendly as well. Really enjoyed the views from the hotel. Breakfast and dinner options at the hotel were wonderful. It was just my husband and I but this would be great for... More 

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HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Megan B, Thank you for your feedback after your recent visit to our hotel. I am honored that Homewood Suites downtown Chicago is your new favorite hotel in the city. I see that you and your husband enjoyed the complimentary breakfast, evening Manager’s Reception, and the view from your suite. I appreciate you taking the time to mentioning the friendly... More 

Roscoe, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Sal and Ray from Valet/Bell service were great, they gave us so much wonderful information about the city, were very quick and extremely friendly, we say and ate many things that we wouldn't have even know about had it not been for the 2 of them. Would also say, that the reservation system, and front desk staff did not meet... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Jeff A, Thank you for recently visiting with us and for posting a review of Homewood Suites downtown Chicago. I appreciate you taking the time to mention the outstanding service you received from Sal, Ray, and the entire valet team. I was glad that you and your family had a very good overall experience at the hotel. I apologize for... More 

Ocean Pines, Maryland
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights with a girlfriend. The room was a little tired looking but everything was in decent shape. The breakfast was good and offered lots of choices. All staff at the hotel were very friendly. The location is very central and there are many restaurants very close by. We had a corner room on the street side... More 

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HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Wavelets, I want to thank you for sharing the details of your recent visit with us. I was delighted to see that you and your friends had a pleasant weekend getaway at Homewood Suites downtown Chicago. I also see that you were able to enjoy the complimentary breakfast and view from your suite. I appreciate you mentioning the friendly staff... More 

Webster, United States
1 review
5 of 5 stars Reviewed 1 week ago

The courtesy and knowledge of the staff, the locations of the hotel, the cleanliness of the rooms, the twenty four hour available coffee and the breakfast that is provided are the reasons that we have used this particular hotel and will continue to use during our retirement years. We know what to expect with each stay at Homewood Suites.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Neil R, Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that you and your family found value during your visit to our hotel. I also see that you were able to take advantage of the complimentary breakfast and 24 hour coffee station. I truly appreciate your continued patronage. Thank you for your feedback... More 

St.Louis, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent location, excellent service! Will probably stay here again. Only complain comes from the complementary internet option, which was a little slow, but if you subscribe to the Hilton Honors program, I believe you may get better service. Amir and the people who worked with him were specially helpful. In general, everyone working there was great.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Joaquin F, Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you and your family had an excellent experience at Homewood Suites. I appreciate you taking the time to compliment the team and for singling out Amir. I do apologize for any inconvenience the complimentary internet created for you. We... More 

East Aurora, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This is a very good location.....just across from Nordstrom's and other shopping as well as close to many good restaurants. Beds are comfortable and it is nice to have a small kitchen area especially when staying for several nights. Rooms and furniture are getting a bit tired. My experience with the staff was less than great, unfortunately. I was surprised... More 

Was this review helpful? Yes 1
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Deb F, Thank you for your feedback after your recent visit with us. I apologize for the less than perfect experience at our hotel. It is our goal to deliver an exceptional experience to every guest and regret that we were not able to do so for you. We will discuss the matter as a team to ensure this does... More 

Hotel Review Summarization

What travelers say

  • Navy pier(22)
  • Great location(20)
  • Red line(20)
  • Free breakfast(19)
  • Very good(14)
  • Magnificent mile(12)
  • Full kitchen(10)
  • Friendly and helpful(9)
  • Front desk staff(7)
  • Grocery store(6)
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