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Homewood Suites by Hilton Chicago Downtown

3.0 of 5 40 East Grand Avenue, Chicago, IL 60611
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Certificate of Excellence 2014
Homewood Suites by Hilton Chicago Downtown
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Homewood Suites by Hilton Chicago Downtown
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1,662 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hannover, Germany
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed our stay at the Homewood Suites in Decemer 2014. The room was quiet and spacious with a great view. The staff was very friendly, Especially Conni performed outstanding. She was extremely friendly and did an exellent job in the breakfast room. Breakfast and dinner were delicious. The great locations were in walking distance.

Was this review helpful? Yes
Hannover, Germany
1 review
5 of 5 stars Reviewed 4 days ago NEW

Parking in Chicago is horrible. However, Amer and his team performed outstanding. The car was parked properly and within 10 minutes after calling the car was in front of the hotel. Amer is extremly friendly and service-orientated. A company with such an employee can be very proud of him. He is a "must have" in a service team.

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Thomas B, Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that you enjoyed the level of service you received at the hotel. Especially, the service and attention given to you by Amer: he is one of our best. Thank you for your feedback and we look forward to hosting you at the hotel... More 

New South Wales, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We enjoyed our two night stay at the Homewood Suites by Hilton. We got the one bedroom studio which was spacious and very comfortable with all you could need for a short or long stay. Free buffet breaky which was delicious. Great location with easy walking distance to great things.

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Whitneyclare87, Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you had a great experience at Homewood Suites. I also see that you enjoyed the complimentary breakfast and took advantage of the location of the hotel. We hope that when your travels bring you back to downtown Chicago, we will... More 

Dunfermline, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for a week in December 2014. Hotel is in an excellent location, reception is on the 6th floor along with meeting rooms, breakfast dining room and a very well equipped business suite. All the staff we met were friendly and helpful. We had a buffet breakfast included although by the fifth morning it was becoming a bit boring... More 

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HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Rockhopper17, Thank you for your feedback after your recent visit to our hotel. I was happy to see that you found good value throughout your experience at Homewood Suites downtown Chicago. I also see that you were able to take advantage of the complimentary breakfast, spacious suite, and in-suite kitchen. We look forward to accommodating you again the next time... More 

Senior Contributor
22 reviews 22 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a month .. Location was awesome... Magnificent mile is just a block away.. Supermarkets.. pizzas.. Shopping.. Offices.. Navy pier.. everything in a walking distance.. corner rooms facing roadside have fantastic views.. Staff is courteous .. Overall a nice experience..

Was this review helpful? Yes 2
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

963pradeepp, Thank you for recently visiting with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you enjoyed your experience at our hotel. I also see that you were able to take advantage of the wonderful location as you visited many of the sights and restaurants in the area. I appreciate you... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

as opposed to explaining heres a copy of the letter i sent to the GM : Dear General Operations manager and Concerned parties, December, 17, 2014 I am contacting you to express my disgust after visiting your Homewood suites hotel group located at 40 e grand in Chicago Illinois. I stayed in your hotels in attempt to celebrate the completion... More 

Was this review helpful? Yes 2
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Suanye H, Thank you for your feedback after your visit to our hotel. It is our goal to create an excellent experience for every guest. I regret the fact that we were not able to do so for you and will review the issues with the team. No guest should walk out of the hotel unsatisfied with service, billing, or... More 

Madison, United States
1 review
5 of 5 stars Reviewed 1 week ago

I had a fabulous stay at Homewood Suites. It started with the valet guys Sal and Nino. These two guys know how to give a great first impression to an arriving guest. They helped me with everything I needed throughout my stay and just made me feel good about choosing this hotel. The other valet guys were good to but... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Scott G, I want to thank you for sharing the details of your recent visit with us. I was happy to see that you had a fabulous experience at Homewood Suites downtown Chicago. I appreciate you taking the time to compliment the team: especially Sal and Nino. Thank you for recommending our hotel to anyone who has plans on visiting... More 

Brisbane, Australia
Top Contributor
235 reviews 235 reviews
68 hotel reviews
154 helpful votes 154 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in room 1405 for 3 nights. Check in was quick and staff very friendly as well as professional. This hotel is in an excellent location - close to the train, bus stop, supermarket, department store and anything else you might need during your stay. The king size bed was super cozy and the suite was very clean. The hotel... More 

Was this review helpful? Yes 1
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Madjude, Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that your experience at our hotel was perfect. I also see that you enjoyed the complimentary breakfast, evening Manager’s reception, and in-suite kitchen. Thank you for recommending our hotel to everyone out there. Thank you for your feedback and we look forward to hosting... More 

Aurora, Ontario, Canada
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were so happy with everything about this hotel for two women on a few days of shopping. A simple walk down the road and up and escalator and you step onto Michigan avenue. The free midweek dinner was helpful to us for one of the nights. Our room on the 19th floor had a great view. The living room... More 

Was this review helpful? Yes
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Cheryl C, Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you loved your experience at Homewood Suites. I can also see that you enjoyed the complimentary breakfast and the 24 hour coffee/tea station. We hope that when your travels bring you back to downtown Chicago, we will remain a... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Just your typical, aged hotel. The wallpaper is torn and worn. The kitchen drawers don't quiet work right anymore. Furniture has seen better days. Just time for at least a face lift. This kind of apathy continues throughout. Not as clean as nearby hotels which I frequent. Staff does the minimum. Breakfast could be poured out of a box or... More 

Was this review helpful? Yes 1
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Fu22, Thank you for your feedback after your recent visit to our hotel. I apologize for any disappointment you encountered at our hotel. However, I was happy to see that you enjoyed the location and the in-suite kitchen. Thank you again for your feedback. Sincerely, Jason Park Guest Experience Manager More 

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Hotel Summarization (Beta)

What travelers say

  • Great location(29)
  • Navy pier(25)
  • Red line(24)
  • Free breakfast(23)
  • Very good(21)
  • Magnificent mile(17)
  • Full kitchen(13)
  • Friendly and helpful(13)
  • Front desk staff(12)
  • Michigan avenue(10)

Additional Information about Homewood Suites by Hilton Chicago Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Chicago Downtown 3*
Number of rooms: 233
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites
Hotel Style:
#26 Business Hotel in Chicago
#35 Family Hotel in Chicago
#47 Romantic Hotel in Chicago

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