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Homewood Suites by Hilton Chicago Downtown

#58 of 177 Hotels in Chicago
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40 East Grand Avenue, Chicago, IL 60611
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Homewood Suites by Hilton Chicago Downtown
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Homewood Suites by Hilton Chicago Downtown
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1,773 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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AREQUIPA, Peru
Top Contributor
59 reviews 59 reviews
25 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

When arriving you have to take the elevator up to check in. I waited for more than ten minutes to have somebody at the check-in desk! I had the same problem checking out. No apologies, not a kind word. Really horrible service. the rooms are nice and well equipped as usual for Homewood Suite appartments. The products served at the... More 

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Rolling Meadows, Illinois
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 2 days ago NEW

We were so excited for this stay after so many great reviews, and it was such a disappointment. The kitchen was the worst part, and the entire reason we chose this hotel. The dishes in the cabinets were dirty. The "cookware" provided was nearly unusable, and despite there being a cooktop, there was no skillet! We had to cook our... More 

Was this review helpful? Yes
HomewoodHiltonChiIL, Front Office Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Faon G, Thank you for recently visiting with us and for posting a review of Homewood Suites downtown Chicago. I apologize for the less than exceptional experience at the hotel. There is no excuse for dirty dishes or a dirty pool. We will address the matter as a team to ensure this does not happen again. Thank you again for... More 

Columbia, Illinois
Contributor
18 reviews 18 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Another nice hotel by Hilton, I prefer the Homewood suite style rooms whenever I can find them where I am traveling too. This hotel is very nice and the rooms were in very good shape. This is a massive building, I think it was 40 stories and they have a Hampton inside of this same building too. My only complaint... More 

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Melbourne, Australia
1 review
4 of 5 stars Reviewed 3 days ago NEW

Sal and Amer, the doormen and their team, really did make this stay enjoyable. They were always courteous, welcoming and helpful. They were always able to help at what ever time of the day or night we needed.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Front Office Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Michael W, Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that you enjoyed your experience at our hotel. I appreciate you taking the time to mention how courteous, welcoming, and helpful Sal, Amer and the team were. Thank you for your feedback and we look forward to hosting you at the hotel the... More 

Palestine, Illinois
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We were in Chicago for our wedding anniversary, The hotel is a little bit older, but very clean and comfortable. The gentleman at the desk was very nice and got us checked in quickly and early, which was great since we had come in on the train and we were tired. We were on the 7th floor and had a... More 

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HomewoodHiltonChiIL, Front Office Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

JLowe03, Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you had a nice experience at Homewood Suites. I can also see that you took advantage of the complimentary breakfast and location of the hotel. I appreciate you taking the time to mention the very friendly staff. We hope that... More 

Ankara, Turkey
Top Contributor
105 reviews 105 reviews
27 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is located in the downtown area few minutes of walk to Michigan avenue. The rooms are truly suits with bedroom, living room, kitchen area with refrigerator, washing machine and microwave oven, two large screen flat TV's, ironing board, etc. The breakfasts are excellent (with American standards). Although the rates are B&B they also serve FREE dinner everyday between... More 

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HomewoodHiltonChiIL, Front Office Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Haluk K, Thank you for your feedback after your recent visit to our hotel. I was pleased to see that Homewood Suites would be your first choice the next time you visit downtown Chicago. I also see that you enjoyed many of the amenities we offer such as the complimentary breakfast, evening Manager’s Reception, and in-suite kitchen. We look forward... More 

United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Parking is $55.00 PER DAY! No hotel in Chicago is worthy of charging that much per day! Outrageous! Not that great of a hotel to pay that kind of price for parking - plus they only allow "valet" parking. I can park my own car for pete's sake!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Front Office Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Christine J, I apologize for the price of parking in the city; the downtown parking rates are on the high-end. However, I can assure you that all hotels in the downtown area charge similar prices if not higher. Sincerely, Jason Park More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

All service good, fast check in, paceful, clean room, breakfast was good also, great location, good valet parking service, charge was excatly as listed on line, nice express check out with out the need to stop in the Lobby.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHiltonChiIL, Front Office Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

8ernestop, Thank you for recently visiting with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you were comfortable throughout your stay with us. I appreciate you mentioning the good service and good complimentary breakfast. We hope you give us the opportunity to create a great experience for you again soon. Sincerely,... More 

San Diego, CA
Top Contributor
63 reviews 63 reviews
30 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is an older property, but it has everything you need. Great River North location that's close to everything, and a reasonable price. The rooms have plenty of space and I appreciated the free wi-fi and daily breakfast. The gym is adequate (two treadmills, elliptical and weights, along with a lap pool) and the staff is very nice. I'd definitely... More 

Was this review helpful? Yes 1
HomewoodHiltonChiIL, Front Office Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

CritiquerCA, I want to thank you for sharing the details of your recent visit with us. I was delighted to see that you enjoyed your experience at Homewood Suites downtown Chicago. I can also see that you took advantage of the location of the hotel and your spacious suite. We look forward to seeing you again the next time you... More 

Battle Creek, Michigan
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We visited for a long weekend trip - three adults, one preschooler and one infant. Overall, the hotel met all of our needs... Good: -Location (near plenty of restaurants and close to shopping) -Kitchen (very useful especially with children... also great to keep leftovers in fridge!) -Morning breakfast (wonderful that this is included, food was pretty decent) -View (my preschooler... More 

Was this review helpful? Yes
HomewoodHiltonChiIL, Front Office Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

AndreaA11211, Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that you and your family enjoyed the location of the hotel, complimentary breakfast, and the in-suite kitchen. We will look into the matter of the pool being on the chilly side to make sure it is at the correct temperature. Thank you for your... More 

Hotel Review Summarization

What travelers say

  • Red line(19)
  • Navy pier(18)
  • Great location(17)
  • Free breakfast(16)
  • Very good(13)
  • Magnificent mile(12)
  • Full kitchen(9)
  • Grocery store(6)
  • Friendly and helpful(6)
  • Michigan avenue(5)
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Room/suite (13)
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Pool/beach area (3)
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Dining (4)
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Hotel & grounds (8)
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Other (18)

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