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Homewood Suites by Hilton Chicago Downtown

#69 of 178 Hotels in Chicago
Certificate of Excellence
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40 East Grand Avenue, Chicago, IL 60611
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1 room 1 guest
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Homewood Suites by Hilton Chicago Downtown
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1,909 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bucharest, Romania
Level Contributor
569 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
3 of 5 stars Reviewed 1 week ago

Location is all. Two minutes from Michigan Avenue, absolve Eataly, a place should not be missed. Starbucks across the street. Minutes walk to everything. staff was more than kind, helpful and welcoming. However, rooms are small and tired, bathrooms likewise, with entrance from bedroom. Housekeeping missed to replace some stuff and breakfast is really poor. And busy sometime. To wait... More 

Was this review helpful? Yes 1
Ashford, United Kingdom
Level Contributor
234 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed 1 week ago

This all-suite hotel is very centrally located, just off Magnificent Mile. The suites are great for families or business travellers on a longer stay. Décor is a little dated but the rooms are clean and spacious, and staff were friendly.

Was this review helpful? Yes
Chicago, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our first trip to Chicago and we are so happy we stayed at the Homewood Suites. The location is great, the staff is super friendly, with free breakfast and cocktail hour - our vacation was really enjoyable. It's nice to have the extra space in a suite and we were lucky enough to be on the 18th floor with a... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Sierra Madre, California
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We are a family of three. Our usual vacation room with two queen beds was not going to work this time as I really wanted to be comfortable.This hotel got some poor reviews, but I wanted a two room suite with a kitchen in downtown Chicago and I wanted a good price, so this was perfect. Also, I wasn't expecting... More 

Was this review helpful? Yes
Jim L, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

We are very glad you enjoyed your stay here and took the time to give us your feedback. It was our pleasure to serve you. We will be undergoing a renovation this winter to further enhance your stay at the hotel in both guest rooms and public space. We look forward to serving you again soon. More 

1 review
5 of 5 stars Reviewed 1 week ago

This hotel was great in value. I was in the One Room Suite. The suite was bigger than anticipated. There was a kitchenette, microwave, stove, refrigerator, and all other things associated with that. It came with a 24 hour workout room, a pool room and free breakfast. The hotel was fully occupied on this weekend but the bellman were accommodating.... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Jim L, Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

We thank you for your feedback on your stay with us. We are very happy you enjoyed your time here particularly our location and the amenities we offer. We look forward to seeing you again on your next trip to Chicago. More 

Turlock, California
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 1 week ago

Very bad Wi-Fi. It is very disappointing that such an expensive hotel in downtown Chicago has bad internet connection in rooms. Even third-world countries have better and free Wi-Fi. The breakfast was very, very poor for such an expensive hotel. Also, a lot of noisy kids running in swimsuits in the halls and pressing all the elevator floor buttons. Shame!

Was this review helpful? Yes 3
Jim L, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Thank you for taking the time to give us your feedback. I am sorry you had a bad experience with your wifi, and that your visit here did not live up to your expectations. We take your feedback very seriously and strive to make each guests stay a pleasurable experience and we clearly failed in yours. We hope you will... More 

New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Family of 4 stayed in king size one bedroom suite with sleeper sofa. King size bed is good. Sleeper sofa ok for the boys, didn't complaint about it. Our rm is close to the elevator, but we didn't hear any noise. Pool is above our room. There is a constant noise, like a washing machine ongoing. I'm a light sleeper,... More 

Was this review helpful? Yes
Jim L, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Thank you for your feedback. We are glad you enjoyed our staffs service and your time at the hotel. I regret that you had trouble sleeping. We thank you for staying with us and hope to see you again. More 

Little Falls, Minnesota
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Worth the money to go. During Monday thru Thursday you get served a light dinner (enough for a full meal though) Each day you get a hot breakfast so overall you could get 2 meals included. The light dinner even included wine and Bud Light. I ended up with a smoking room even though I don't smoke and I could... More 

Was this review helpful? Yes
Jim L, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Thank you for your feedback on your visit with us and the compliment about the staff, it is much appreciated. We will be undergoing a renovation this winter of both our public space and guest rooms in order to enhance your experience here. We thank you for your business and look forward to seeing you again soon. More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I feel with a little TLC and more options with breakfast like fruit such as peaches.pineapple slices. Mango catulope watermelon. And in the evening more veggies. Coffee around the clock for people coming or leaving or just won't coffee.

Was this review helpful? Yes
Jim L, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Thank you for taking the time to write a review of the Homewood Suites. We appreciate your feedback. I am pleased to see that the staff provided you great service and appreciate your comments on the breakfast and dinner selections. We will be working to enhance your stay with changes to the guest rooms and public spaces at the end... More 

Cedar Park, Texas
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What we loved: (1) the staff was friendly and helpful; front desk answered all our touristy questions, maid was sweet and always made sure we had plenty of towels, bellhops kept our bags safe when we checked out on the last day but had some time to shop before heading to the airport. (2) easy logistics to feed the family,... More 

Was this review helpful? Yes
Jim L, General Manager at Homewood Suites by Hilton Chicago Downtown, responded to this review

Thank you for taking the time to write a review of the Homewood Suites. We appreciate your feedback. I am happy to hear that you were happy with the staff service and your overall stay here. We will be undergoing a renovation this winter with changes to the guest rooms and public spaces in an effort to enhance your experience... More 

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