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Hotel Sax Chicago

4.0 of 5
333 N. Dearborn, Chicago, IL 60654 (Formerly Sax Chicago - A Thompson Hotel)
Hotel amenities
Hotel Sax Chicago
Ranked #58 of 167 hotels in Chicago
4.0 of 5 stars 455 Reviews
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455 reviews from our community

What travelers say about this hotel
  • Very nice(12)
  • Crimson Lounge(10)
  • Right next(7)
  • Room service(6)
  • Few blocks(4)
  • King size bed(3)
  • Big Plus(3)
Traveler rating
    174
    169
    61
    32
    19
Only show reviews for Family (38) | Couples (160) | Business (107)
Date Rating
New York
Top Contributor
65 reviews 65 reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 14, 2012 NEW

I came to the Sax last month for a conference, and all and all they did a fine job. My room was spacious and well-appointed, and my requests for early check-in and a refrigerator for my medication were quickly obliged. The conference facilities were adequate, but there was poor wi-fi and cell service throughout the building. The staff was remarkably... More

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See 9 more reviews by MKB1701 for Chicago
Orlando, Florida
Top Contributor
62 reviews 62 reviews
Reviews in 32 cities Reviews in 32 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 12, 2012 NEW

If you want to be close to plenty of Chicago, this is a good spot to stay. Room was clean and comfortable. Downside: They use those soap and shampoo pumps in the shower. Spring for the bottles please. Those pumps are annoying and difficult to use. Room service menu is on plain copier paper. Lounge prices for beverages are incredible.... More

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See 6 more reviews by DizWiz99 for Chicago
Michael Sebastian, Public Relations Manager at Hotel Sax Chicago, responded to this review
May 14, 2012

Thank you for taking the time to post such a wonderful review of our Hotel. We are glad to hear that everything went as you expected, and that you found our prices reasonable. The bed that you slept on was new within the last month and we are very pleased that you enjoyed it! Until next time, thank you. -... More

NE Nebraska
Senior Contributor
24 reviews 24 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 12, 2012 NEW

This is not a hotel i would stay at again, unless I received a rate of less than $100/night. I did receive a very good rate from TravelZoo and maybe that's why we didn't received rude treatment as we checked in, For a so-called 4 star hotel, this is what we had as we checked in to the hotel. First... More

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See 9 more reviews by HuskerFan1022 for Chicago
Michael Sebastian, Public Relations Manager at Hotel Sax Chicago, responded to this review
May 14, 2012

Hello and thank you your review of our Hotel. We are concerned with the issues that you brought up in your review concerning the service, cleanliness, and lack of attention to detail. We appreciate that you mentioned the comfort of the room, however, we are aiming to satisfy more than just that one area of attention. If you have the... More

United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 11, 2012 NEW

I stayed here for three days in late April for business and was pleasantly surprised. The downtown location was perfect- only 30 minutes from MDW. The service was good. The rooms were decently decorated and clean with plenty of conveniently located outlets for all of my electronic goods. I loved the downstairs bar. I do have a few criticisms. After... More

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Michael Sebastian, Public Relations Manager at Hotel Sax Chicago, responded to this review
May 14, 2012

Good afternoon and thank you for your review of our Hotel. We are glad to hear that you enjoyed your stay, and would return when visiting the area. We would also like to apologize about the room and menu confusion. We have been working on some major changes with the Hotel in order to better satisfy all of our current... More

Saint Paul, Minnesota
Senior Contributor
39 reviews 39 reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 11, 2012 NEW

It's right next to the House of Blues, Marina Place (remember from The Bob Newhart Show?), Smith and Wollensky, the river. If you walked off the street you wouldn't stay here because it's so fancy you'd be sure you couldn't afford it. But it's not outrageous. Better than that--my cheap company let me stay here. There's a little business center... More

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See 2 more reviews by often_crabby-travele for Chicago
Winnipeg, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 9, 2012

Staff were friendly though we had limited contact with them. Bed was divinely comfortable. Had a decent view from the 9th floor, of course Marina City is front and centre. Excellent location, we walked to the Loop, Mag Mile, nearby restaurants, etc. and transit options are nearby as well. As other reviews mention, TV volume is very loud when it's... More

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See 2 more reviews by Westerpeg for Chicago
Michael Sebastian, Public Relations Manager at Hotel Sax Chicago, responded to this review
May 10, 2012

Thank you for taking the time to review our Hotel. We are very pleased with the way our staff has really taken customer service into their own hands. They continue to get great feedback, so we are glad to hear that you had a good encounter with them. Our apologies about the water glasses and TV volume, we will look... More

Tallahassee, Florida
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 8, 2012

Wish they had staff out front all the time ...every time I went out someone was asking me for money. One of my fellow travelers got a big blob of white shoe shine spray on his black shoes by a man while he was trying to pay his taxi fare. It is too bad because it is a pretty hotel,... More

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See 3 more reviews by jojostew for Chicago
Michael Sebastian, Public Relations Manager at Hotel Sax Chicago, responded to this review
May 10, 2012

Good morning, and thank you for taking the time to review our Hotel and complimenting out bar, staff, and location. I am a little bit confused about who was asking for money, and who was spraying shoe shine spray on your friends shoes. Would you mind contacting the hotel at reservations@hotelsaxchicago.com so that we can further discuss what was happening... More

Toronto, Canada
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 8, 2012

Hotel staff were friendly and very helpful. When we arrived we found that our reservation made on Hotwire was only for a 1 bed room. As much as I like my friend, we really wanted 2 beds and the front desk person went above and beyond to accommodate us. Room was a bit small but comfortable and well appointed. The... More

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Michael Sebastian, Public Relations Manager at Hotel Sax Chicago, responded to this review
May 10, 2012

Hello and thank you for taking time to review Hotel Sax. We are very pleased to hear that you had an enjoyable stay while you were with us. Sorry to hear about the confusion with the one bed / two bed room, however we are glad that the front desk was able to rectify the situation and that we are... More

Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 30, 2012

Just spent the weekend in Chicago with my other half and stayed a couple of nights at the Sax hotel on Dearborn Street just on the Northshore. The hotel is about a $30 taxi ride from Chicago Midway Airport and is in a great location for the down town area - very near the banks of the Chicago River, many... More

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Michael Sebastian, Public Relations Manager at Hotel Sax Chicago, responded to this review
May 3, 2012

Thank you very much for the taking the time to write such a detailed review. We here at Hotel Sax Chicago truly appreciate all the feedback we receive about the establishment. Our convenient downtown location is one of our favorite draws of the hotel, and we are glad that you were able to take advantage of it. It sounds like... More

Omaha, NE
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 30, 2012

I stayed here with my husband for a quick weekend getaway in September 2010. We got a GREAT deal through Priceline on the room. The rooms are fairly small, and a little dark, but very trendy. The location is great, as you are right by the river, the House of Blues (who has a FABULOUS Sunday Gospel Brunch), and within... More

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See 2 more reviews by LinseyLou for Chicago
Michael Sebastian, Public Relations Manager at Hotel Sax Chicago, responded to this review
May 3, 2012

Thank you very much for taking the time to review the Hotel LinseyLou. It sounds like you had an excellent time while you were here. We are extremely proud of the Crimson Lounge and are glad that you had time to enjoy it, as well as the House of Blues across the drive. Hopefully we will see you soon for... More

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Additional Information about Hotel Sax Chicago

333 N. Dearborn, Chicago, IL 60654 (Formerly Sax Chicago - A Thompson Hotel)
Price Range: $$

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