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All 167 Chicago hotels

Hotel Chicago Downtown, Autograph Collection

4.0 of 5 Hotel   |   333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
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Hotel Chicago Downtown, Autograph Collection

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Ranked #103 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Michelle K Chicago, Illinois
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43 people have reviewed this hotel

Traveler rating
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    15
    8
    3
    1
See reviews for
3
12
5
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

Thank you to all of the staff. You made my stay in Chicago a trip to remember. Maria was like having a personal waitstaff for breakfast. Catherine was able to map out a walking trip that was perfect for us! My next trip to Chicago, We will be staying at the Hotel Chicago. Easy access to everything. Michelle

Was this review helpful? Yes
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Picked for long weekend for Easter. One of the top locations in Chi; close to everything. Halls and rooms nicely decorated; staff could not be more attentive. Elevator service was fast. I had unfixable climate control issues in my room; had to move. Then issues with TV remote, TV controls and movie service. There were multiple plugs in the bedside... More

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Campbell, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I really like this hotel! The ambiance is unique and very trendy. The room is small and the check in process was a little on the slow side but the beds are amazing! And in the end, that's the most important part. Five stars for the beds and sheets.

Was this review helpful? Yes 1
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Cassie, Thank you for taking the time to tell us about your recent stay with us. We are thrilled that you loved our beds and sheets. We are very sorry that the check in process was a bit slow. We are continually striving to improve, and your comments are invaluable in our reaching that goal. We hope to see you... More

Boston
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Central location new Marriott upscale brand 16 floors but hardly any views Trying to be upscale like a Ritz but lacking in effort JW and Renaissance are much nicer hotels for money and overall service

Was this review helpful? Yes 1
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

We are very sorry that you were not impressed with your recent stay at our hotel. We are committed to making Hotel Chicago better than ever, and we have some great improvements coming. We hope to see you again in the future; we know we can wow you with our improvements. More

Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed 1 week ago

We were in Chicago overnight to see a show at the Goodman and this hotel was close, we valeted the car (which is sort of confusing to find because it's on a side street, not Dearborn and isn't clearly marked). Our room wasn't ready at 3pm check-in... in fact, it wasn't ready until 4:30pm - which we really didn't mind... More

Was this review helpful? Yes 1
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Jared, We are thrilled that you enjoyed our location and your room. We sincerely apologize for any inconvenience you encountered due to your room not being ready at 3pm. We are also sorry that the cost of valet parking surprised you. We would love for you to reach out to us personally at mdeinhart@thehotelchicago.com. We look forward to hearing from... More

Collinsville, Illinois
Top Contributor
58 reviews 58 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

My daughter attends Loyola in Chicago so we travel to Chicago often to visit. This hotel looks great from the outside but is poorly run. When I book a 4-star hotel, I expect 4-star service but this hotel was not even close to reaching that level. We checked in late and unpacked about 10pm. Unfortunately a party was going on... More

Was this review helpful? Yes 3
AhcGM, Guest Relations Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

We are very sorry that you were disappointed in your recent stay at our hotel. We strive to offer an exceptional experience for all our guests, and we apologize that we didn’t meet that goal for you. We would love for you to reach out to us personally at mdeinhart@thehotelchicago.com. We look forward to hearing from you and to the... More

Willow Springs, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

We stayed in the famous Elwood Suite. I have to say it by far met our expectations. The suite and room view was exceptional. The hotel room, lounge and waiting area decor was exceptional. The staff was helpful, service orientated and friendly. I recommend this hotel to anyone staying downtown chicago whether it is for a weekend getaway or a... More

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AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Scott, Thank you for the fantastic review; you’ve made our day! We are thrilled that you loved your stay with us and our fabulous Elwood Suite! We can’t wait to see you again when you next visit Chicago. More

Menasha, Wisconsin
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent location, courteous staff. Reserved under its former moniker of the Hotel Sax, opting for a Park-&-Play two-night package, so parking was never an issue. Arrived after it had taken on it's new name, the Hotel Chicago Downtown, about two months prior. Close to many downtown attractions with reasonable walking distance. My wife and I enjoyed the quiet room with... More

Was this review helpful? Yes 1
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Timothy, We love your fun description of our atmosphere! It is great to hear that you and your wife loved your stay with us! Our location always keeps us smiling, and we are happy that you fully enjoyed it. We hope to see you again when you next visit Chicago. More

Mattoon, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I have to say this hotel by far meet my expectations! Great location right in the heart of down town, within walking distance of shopping and navy pier. All staff members pleasantly helped us obtain our rooms we requested! 🌟🌟🌟🌟 stars from us! Thank u!

Was this review helpful? Yes 1
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Natlie, Thank you for your praise of our staff! We will be sure to pass your compliments along to them; we know it will make their day. We are glad that you also enjoyed our location, and we hope to see you again soon. More

Holland
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We made reservations here through a Priceline "Name Your Own Price". I've stayed in many hotels in Chicago and this by far has been my favorite. It is centrally located and on the river. The staff was extremely friendly and helpful from the day we arrived to the day we checked out. The room was spacious and newly renovated. The... More

Was this review helpful? Yes
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Lisa, It is exciting to hear that we are your new favorite Chicago hotel, thank you! We are thrilled that our staff offered you excellent service and that you loved our location and rooms. We can’t wait to see you again. More

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Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#46 Luxury Hotel in Chicago
#81 Business Hotel in Chicago
#103 Spa Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Official Description (provided by the hotel):
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 
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Also Known As:
Hotel Sax Chicago

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