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All 168 Chicago hotels

Hotel Chicago Downtown, Autograph Collection

4.0 of 5 Hotel   |   333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
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67%
Ranked #96 of 168 hotels in Chicago
A recent review
3 of 5 stars reviewed yesterday
giogio42 California,USA
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  • Reviews (160)
  • Photos (405)
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  • Room tips (35)
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160 people have reviewed this hotel

Traveler rating
    53
    56
    32
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
California,USA
Top Contributor
75 reviews 75 reviews
61 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I have stayed at this hotel for 2 night and my comments are very simple : great location but outdated rooms. My rooms was a junior suite: the carpet was OK but the furniture were pretty tired and outdated ( probably coming from the '80). Main Bathroom was big but....completely empty and shower was microscopic! WiFi is free but ....very... More

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Milwaukee, Wisconsin
1 review
4 of 5 stars Reviewed yesterday NEW

Stayed the night for a business meeting in the hotel. second day meeting room was a little cramped. Breakfasts were great! My room was clean, nice view of river, staff (valet, front desk) were very helpful. great location.

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Newport Beach, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Prime location (River North), and easily accessible. Plenty of cabs and bars nearby. The room was very clean and the staff was friendly. I was helped out by Liza, the front desk lady. I enjoyed my stay here and would consider staying here over the Palmer House or other nearby properties.

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Janesville,IA
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I loved this place. May be one of the best locations. Close to almost all of the El train lines I needed. Staff is extremely freindly. Was on the 6th floor facing the House of Blues. Could sometimes hear people going in and out but was so faint. That surprised me. You can even get into the restaurant part of... More

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello iowa42, Your review made our day; we love it here too! We’re thrilled you enjoyed the convenience of our fantastic location, in the heart of Chicago, and the hospitality of our friendly staff. We’re happy you were pleasantly surprised by the peace and quiet of our comfortable rooms. The free admittance to the House of Blues is an added... More

bahrain
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

It's all about people. The moment I landed after a 9 hr drive Murphy the concierge made me feel at home instantly. He went out of the way to help me find better parking. Not to forget constantin who certainly impressed all of us with his positive n cheerful attitude . Keep it up.

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello mittendxb, Thank you for choosing Hotel Chicago. We’re happy we could offer you a comfortable place to stretch your legs after a nine hour drive, plenty of friendly faces, and a “fantastic all around experience”! We completely agree. It’s all about the people. Our wonderful team will be thrilled to hear they made you feel welcome and enhanced your... More

Winnipeg, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

I met a friend at this hotel for five days to explore Chicago. The location was excellent, we were able to walk everywhere or take a quick ride on the L train. We both described the bed as sleeping on a cloud!!!! As a matter of fact I'm going pillow shopping today for my bed at home!!!! Very friendly staff,... More

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Lolilynn, We love your creative idea. Instead of traveling to a friend’s hometown or visa versa, opt to meet somewhere in between. We are thrilled to have been part of the adventure! We’re happy you enjoyed the convenience of our great location and the helpfulness of our dedicated staff. After a long, exciting day exploring our beautiful city, a... More

Stratford, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Just stayed at the Hotel Chicago for 3 nights. Had a great stay. Excellent service--most notably from the profoundly knowledgeable concierge. Our vacation was fantastic based on her spot on recommendations. Would stay here again in a heartbeat!

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Kristy, We love hearing that a team member’s service, knowledge and experience played such a big part in ensuring your vacation was terrific. We’ll happily pass your praise on to our concierge desk; it’ll generate a lot of smiles. We’re glad you enjoyed our fantastic location and the rest of our friendly team too. We would love a repeat... More

Mesa, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We had a bit of a snafu with our reservation which was made via Priceline. However, the situation was resolved with a positive outcome with the help of Murphy and the staff and we were incredibly appreciative. We felt we had red carpet treatment from everyone and we look forward to return visits. Amazing location, comfortable rooms, very nice restaurant... More

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Tracy, We’re thrilled to hear our wonderful team was able to resolve your reservation issue and made you feel like a super star during your stay! We love hearing when members of our team go above and beyond for our valued guests. We’ll pass the thanks on to Murphy and Andy; it’s sure to make their day. We are... More

Toronto, Canada
1 review
4 of 5 stars Reviewed 1 week ago NEW

Staff was accommodating and courteous. The room was a fair size and very clean, we were four women in for four nights during the summer. Parking is very pricey compared to other locations, valet parking is $65 a night with in and out privileges or you can choose the cheaper option of $40 a night with no in and out... More

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Robyn, Thank you for sharing your experience with us. We are thrilled to hear you enjoyed our location and found our dedicated team members so polite and helpful. We are sorry our parking options weren’t to your liking. We truly appreciate your suggestion aimed at ensuring our concierge staff is well informed. We’ll take that into careful consideration. We... More

Amsterdam, New York
1 review
2 of 5 stars Reviewed 1 week ago NEW

I was at this hotel for an iPad conference. We stayed here because the conference was here. We requested 4 rooms that were close, adjoining if available. We got to the hotel early and stored our bags. Our rooms weren't ready by 3:00, so they put us in rooms on the same floor, but not near each other, a little... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Beverly, Thank you for taking the time to share your thoughts about your stay with us. We are thrilled to hear you enjoyed our exciting location and fantastic service team. We’ll pass your praise on to Constantine, Murphy and Emanuel. It’s sure to generate big smiles! We are very sorry for any inconveniences you encountered due to technical difficulties... More

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Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Reservation Options:
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Also Known As:
Hotel Sax Chicago

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style
#44 Luxury Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 
Number of rooms
354

Questions & Answers

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1 question
13 days ago

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