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Hotel Chicago Downtown, Autograph Collection

4.0 of 5 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
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Hotel Chicago Downtown, Autograph Collection
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Hotel Chicago Downtown, Autograph Collection
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318 reviews from our community

Traveler rating
    108
    117
    57
    30
    6
See reviews for
41
76
15
100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Illinois
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed today NEW

Stayed at this hotel for 3 nights and loved it. The staff was extraordinarily friendly and attentive. The hotel is in the throes of a multi-million dollar renovation. The lobby is not attractive at this time, but there are several large depictions of what the new lobby/lounge will look like. The location of this hotel is very convenient; just a... More 

Was this review helpful? Yes
Atlanta, GA
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

The front desk staff was very accommodating and even though I traveled alone, I was provided a HUGE room with two double beds! The location was perfectly located near the holiday market and shopping. There was renovation occurring, however, there was no noise or any inconvenience at all. Due to this, I received an exceptional hotel rate so it was... More 

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Sayville, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Location and overall hotel experience was great. Just be careful originally when we checked in we were assigned a room on 6, the room looked like a cheap motel room you'd find with the bathroom sink outside of the bathroom and the room sectioned off by cheap lattice work. The room was finishing up some renovations so they moved us... More 

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

gmNY32, We hope your time in Chicago was a great experience and thank you for choosing Hotel Chicago to be part of your getaway. We appreciate your understanding during our renovations are glad we could accommodate you with a room which fit your needs. It was a pleasure to have you as our guest and we hope the next time... More 

Washington DC, District of Columbia
Top Contributor
286 reviews 286 reviews
29 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is undergoing renovation so everyone must deal with noise and construction smells. Considering every guest is inconvenienced by this you would think that the hotel might offer an amenity like free in room wifi. The evening door service was way superior than the daytime. The front desk was also very good. Housekeeping was very late to clean. The... More 

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

SeatOfMyPntsTravelr, Thank you for being a guest of Hotel Chicago; it was a pleasure to have you. Our location is a highlight of our hotel, and we’re glad it made your stay more enjoyable. Our lobby renovation promises to raise the bar on luxury, yet we apologize for the interruption the remodel caused you. We are also taking your feedback... More 

Milwaukee, WIscons
Top Contributor
59 reviews 59 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was chosen for me so I was unaware of what to expect. The room was spacious and beautifully decorated. I had the best night sleep in a long time. The staff was attentive and informative. The hotel is currently being renovated and I look forward to returning to see the outcome. It was close to State Street Shopping... More 

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Strength2Jan, Hotel Chicago loves to provide guests with that “best night’s sleep,” and we’re glad you were rested for your State Street shopping. We offer lux décor so our guests can enjoy their getaway in the best possible way. It was a pleasure to have you as our guest, and we’re glad our location was a highlight of your stay.... More 

Atlanta
Top Contributor
93 reviews 93 reviews
92 hotel reviews
275 helpful votes 275 helpful votes
2 of 5 stars Reviewed 1 week ago

Let's start with the good: This hotel is gorgeous. Even under renovation, it is a midcentury gem. I was upgraded to a suite (thank you, hotel staff) which had a view of the iconic Chicago Theatre sign. Despite being in the middle of downtown Chicago, the room was quiet. The linen was new and fresh, the bathroom was enormous, clean... More 

Was this review helpful? Yes 2
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

CJKatl, Thank you for being a guest of Hotel Chicago and the kind words about our lux decor. We’re glad that your suite had excellent views of the city, but none of the sounds of it! Hotel Chicago is known for our helpful team and we’re sorry if our service fell short during your stay. We are taking your concerns... More 

Chicago, IL
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything was great about my stay, check in was seamless, the room was spacious and well appointed, the location was fantastic and room service on the morning was delicious. I highly recommend this hotel. There is some renovation going on but it didn't get in my way at all.

Was this review helpful? Yes
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

lovetotravel7778, Hotel Chicago never takes a recommendation lightly! Thank you for the kind words about our rooms; it was a pleasure to have you as our guest. We agree; our location is a highlight of Hotel Chicago and hope you found many reasons to return to Chicago. We hope you found reason to return to Hotel Chicago too! More 

Atlanta, Georgia
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

Might be the worst name for a really cool place to lodge. The location is incredible and the staff very friendly. the rooms are totally chic and the views are perfect complement. There are restaurants and shopping all around and easy to locate a great gym

Was this review helpful? Yes
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

mtnboi25, When it comes to location, Hotel Chicago has it covered. We’re sorry our name did not live up to our “cool place”, but we’re glad you didn’t let that stop you from choosing us for your stay! Thank you for your notice of our mod décor and friendly teams. We love to be welcoming because it’s a pleasure having... More 

Park City, Utah
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

I had high hopes for Hotel Chicago. I have seen some nice Autograph hotels and was really excited about its location and decor. The rooms are fine, although even in our upgraded room the bathtub was half the length of a normal one and the towels were regular motel quality and size. Housekeeping knocked on my door at 8:30 in... More 

Was this review helpful? Yes
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Aglaure, Thank you for your recent stay with Hotel Chicago. We appreciate your kind words about our location and friendly team. Hotel Chicago strives to welcome all of its guests as it is a pleasure to have each one! We love hearing back from our guests as it allows us to better serve their needs in the future. Thank you... More 

Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This place was very nice and classy. We spent one night in the city with our 2 and 5 year old to visit the Field Museum and experience a taste of Chicago. This hotel was very nice and clean, and in the heart of everything downtown. We were able to walk to anything and everything we needed. The view from... More 

Was this review helpful? Yes
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Kristin S, Hotel Chicago loves to make a city getaway something special, and if you felt like a princess then we succeeded. We’re glad you enjoyed your time in the city, and that our location was a highlight of your stay. The Field Museum was a wonderful choice for your Chicago experience. Thank you for your feedback about our menu... More 

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Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
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Also Known As:
Hotel Sax Chicago
Hotel Style:
#49 Luxury Hotel in Chicago
#91 Business Hotel in Chicago

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