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Hotel Chicago Downtown, Autograph Collection

4.0 of 5 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
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#93 of 169 Hotels in Chicago
232 Reviews 4 of 5 stars
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Hotel Chicago Downtown, Autograph Collection
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Hotel Chicago Downtown, Autograph Collection
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232 reviews from our community

Traveler rating
    80
    82
    47
    18
    5
See reviews for
31
56
9
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Southampton England
Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here for three nights, checking in on September 10th. We were very grateful to be given a room on the 16th floor with a view of the river. The room was a great size and very modern. Everyone in the hotel was really helpful. The hotel is in a great location and I would recommend this hotel to... More

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1 review
4 of 5 stars Reviewed 3 days ago NEW

Our family had a great stay in Chicago at Hotel Chicago. The location was ideal and the service we rec'd was great. The rooms were comfortable for our family w/ the 2 double beds. The bellman, Murphy was of great assistance to this first time Chicago visitor.

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

C Y, We’ve passed on your thanks to Murphy, and are equally gratified when we have guests like you stay at our hotel. It’s what makes this business worthwhile! Chicago has year round family friendly activities to offer, so keep us in mind if you come again-- we’d love to have you back! More

Monmouth, Illinois
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel Chicago was a decent hotel to stay at overnight. Good location in Chicago and a pleasant reception staff. The room was fine- a bit rough on the edges but clean. It would have been nice to have more than the minimum number of towels in the bathroom but I did like the soap, shampoo and conditioner dispensers in the... More

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

nostesfork, Chicago is known for being the windy city, but we certainly don’t want that cold seeping in our rooms at night! We apologize for the discomfort you experienced and are taking your feedback seriously. Rest assured this was a temporary issue. We strive to provide each guest with the best night’s sleep a home away from home can offer,... More

Maquoketa, Iowa
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for a week for a trade show. Room was average size, bed was comfortable. Everything was clean. Plenty of room in the bathroom to move about. It was surprisingly quiet considering the location. Bar and restaurant where decent. Average price for the area. Location was great close to some of Chicago's finest attractions. Harry Carey's, Ruth's Chris, Lou... More

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Ron S, Having the heart of Chicago at your fingertips is one of our favorite facets here at Hotel Chicago! Howl at the Moon & Harry Carey’s are some of the best! We’re thrilled when our guests can enjoy themselves both inside and out of our property. We’re glad that while the city buzzed, you found your room: quiet, clean... More

Lodi, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

The hotel is tired and old, the concierge lounge is unimpressive, but the location is decent and the staff is good. One person, in particular, really shined. Murphy, the bellman, convinced me to stay when he knew I was disappointed and wanted to find another hotel. He made my stay a very pleasant and positive experience. Thanks Murphy!

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Californiadawna, We’re very sorry you were not impressed with your recent stay at our hotel. You’ll be happy to hear that we have many exciting improvements coming soon. We’re thrilled to hear that Murphy went above and beyond, and made your stay a positive experience. He truly is a gem, and we know it’ll make his day when we... More

Bloomington, Illinois
Contributor
12 reviews 12 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

An upscale hotel in the Autograph collection of Marriott. Everything went as expected. The concierge lounge was not as well stocked and provided for as one would hope; it seemed to be underutilized. They may not get many elite members. The staff were very good and attentive. I would stay there again, though the other Marriott hotels in the area... More

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Sjtol, We’re glad we were able to meet your expectations during your recent stay. We sincerely apologize that the concierge lounge was not fully stocked, and we’ll look into it right away. We’re thrilled to hear our hotel team was attentive, and we know your compliment will generate many smiles when we share your praise with everyone. You’ll be... More

Top Contributor
80 reviews 80 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It was so cold and the aircon did blow like hell. Staff is not very friendly either. Room was clean but with a strange smell. Just had once breakfast, was ok but pricy. Everything what you need in walking distance, House of Blues in front and some other nice bars and restaurants around

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Sven H, Thanks for sharing your feedback from your recent stay! Location, location, location! Our Hotel does make a great starting point for hitting up the town; glad you found that convenient. We’re sorry to hear you did not find all of our team friendly. We are usually known for our service, and we will take your comments seriously as... More

Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent Room, Great Location, Friendly Staff, Great Value. The hotel is renovated or new, very chic and sophisticated, everything was really high standards, the location is excellent, near the river and in the downtown loop, walking everywhere was such a delight.

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello anleals, It’s guests like you that really make this hotel the best! I’m so glad our team could be on hand to help make your stay great and I’m thrilled you enjoyed our 5-star-renovations! It sounds like you found some great sights to see during your recent stay. Our welcome mat is always out, so please come back and... More

Jackson, Mississippi
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently stayed there for three weeks on a business trip. I was very impressed by the staff. Very knowledgeable and helpful. Front desk staff were always willing to go above and beyond to make sure my stay was enjoyable. Richard and the rest of the valet staff were outstanding. Always a cordial greeting and conversation. This is definatl\y a... More

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Dave, You’ve put a bounce in our step today, thank you for the exceptional review! We love hearing when our hotel goes above and beyond for our guests. We’ll happily pass your praise along to Richard and the rest of our hotel and valet team; it’s sure to generate a bunch of smiles. We hope to see you again... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I got married here on August 30th, 2014 and we had such a great time. Our event planner, Roslyn Mollica, provided us with excellent service. Her professionalism and kindness made us feel so relaxed. I've worked with a lot of event planners and she has by far been one of my favorite people to work with. Our... More

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello JovkaWitalis, Congratulations on your recent wedding, how exciting! Roslyn truly is amazing, and we can’t wait to pass your compliments along to her; it’ll make her day! We feel honored to have been a part of such a momentous day, and we’re thrilled you loved our Crimson Lounge, Chicago Room and our overall hotel. We hope to see you... More

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Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
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Also Known As:
Hotel Sax Chicago

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