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Hotel Chicago Downtown, Autograph Collection

4.0 of 5 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
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Hotel Chicago Downtown, Autograph Collection
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Hotel Chicago Downtown, Autograph Collection
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344 reviews from our community

Traveler rating
    115
    128
    64
    31
    6
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46
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105
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We only stayed for one night but were very impressed by the staffs concern, and politeness, from the Doorman , to the Front Desk, to the Service Staff we met in the hall, all were Great!!! The location of this hotel is perfect for anything downtown, and only steps away from the House Of Blues. There are many dining, and... More 

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Indianapolis, Indiana
Senior Contributor
37 reviews 37 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel Chicago was very nice. It is located steps from The House of Blues and a few blocks from shopping on the Magnificent Mile. Valet parking is insanely expensive ($70 w in and out priveleges) but there are less expensive garages in the area. Great spot if you're going to the House of Blues for a show.

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Brussels, Belgium
Top Contributor
87 reviews 87 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

I was not impressed with this hotel, specifically the quality of the rooms. The paint was chipping off the wall to such an extent, that I actually thought it was part of the design, until I noticed the paint chips on the floor. That reflects poorly on both the hotel’s maintenance and housekeeping teams. Rates and parking prices are high... More 

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eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello, Thank You for taking the time to provide us with the feedback about your stay with us. We are sorry we were not able to provide you with the quality of services you deserve. I can assure you that this is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every... More 

United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The room was clean, quiet and comfortable. It was also spacious and the 42 inch TV was decent quality. The climate system in the room was top notch and kept the temp within 1 degree C. The location is awesome since it is in the middle, between Water Tower Place and Grant Park. I am not sure why a few... More 

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philadelphia
Top Contributor
58 reviews 58 reviews
30 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

My room was okay but paint was already peeling. The lobby was okay. The rooms have large windows and nice views. There was nothing special but the price was right. The location is great but there are many other options right near by.

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eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us at The Hotel Chicago and would like to apologize for not fully exceeding your expectations. We have since addressed the paint peeling issue’s with our Engineering team to ensure all rooms are fully operational and maintained for our guests’ enjoyment.... More 

Spartanburg, South Carolina
Top Contributor
349 reviews 349 reviews
69 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here because of the location but I will be back for the service. The staff is very friendly and helpful. The location is great, a quick walk to everything. The rooms are a nice size for a downtown property, big bathrooms. One of the walls is a window, great view. The concierge lounge is very good and always... More 

Was this review helpful? Yes 2
Kingwood, Texas, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I was here for 2 weeks while working. The lobby was undergoing renovation, but the temporary lobby was sufficient as a place to sit quietly and work. The gym I must be honest, was not that great. The rooms weren't bad. However, the staff was what made makes the stay very nice. Emmanuel at the front desk, and Murphy the... More 

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Saint Louis, Missouri
Top Contributor
58 reviews 58 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel through a third party and got a great deal on it. The hotel is undergoing renovations and doesn't have a true lobby (we stayed the weekend before Christmas). Our check in was easy and uneventful. On the plus side, we had taken the train to Chicago and arrived at the hotel about 10:30 a.m.; we were... More 

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Naperville, Illinois
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were hoping to purchase NYE tickets for our favorite band at the house of blues but were unsure of traveling from the suburbs so late when we came across this hotel on Groupon with rooms available on NYE. SCORE. We booked and purchased concert tickets immediately. We took Metra to the Blue Line to the hotel and the walk... More 

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New York City, New York
Top Contributor
81 reviews 81 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It is hard to give a full review as the hotel is still under renovation, so I will caveat this by saying it is based on when I went in early Dec, which could be much different once they complete the work being done. Pros: Location - was great, not far from my office there and was in walking distance... More 

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eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

I am pleased to note that you had a pleasant encounter with our staff as we pride ourselves in providing exceptional customer service for our guests. Since you have mentioned a number of other items in your review, I would welcome the opportunity to speak to you in more detail to learn how you feel we could improve our overall... More 

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Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
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Also Known As:
Hotel Sax Chicago
Hotel Style:
#48 Luxury Hotel in Chicago
#90 Business Hotel in Chicago

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