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All 168 Chicago hotels

Hotel Chicago Downtown, Autograph Collection

4.0 of 5 Hotel   |   333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
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67%
Ranked #98 of 168 hotels in Chicago
A recent review
5 of 5 stars reviewed 2 days ago
iowa42 Janesville,IA
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156 people have reviewed this hotel

Traveler rating
    52
    55
    30
    15
    4
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18
43
5
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Janesville,IA
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I loved this place. May be one of the best locations. Close to almost all of the El train lines I needed. Staff is extremely freindly. Was on the 6th floor facing the House of Blues. Could sometimes hear people going in and out but was so faint. That surprised me. You can even get into the restaurant part of... More

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bahrain
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

It's all about people. The moment I landed after a 9 hr drive Murphy the concierge made me feel at home instantly. He went out of the way to help me find better parking. Not to forget constantin who certainly impressed all of us with his positive n cheerful attitude . Keep it up.

Was this review helpful? Yes 1
Winnipeg, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

I met a friend at this hotel for five days to explore Chicago. The location was excellent, we were able to walk everywhere or take a quick ride on the L train. We both described the bed as sleeping on a cloud!!!! As a matter of fact I'm going pillow shopping today for my bed at home!!!! Very friendly staff,... More

Review collected in partnership with this hotel

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Stratford, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Just stayed at the Hotel Chicago for 3 nights. Had a great stay. Excellent service--most notably from the profoundly knowledgeable concierge. Our vacation was fantastic based on her spot on recommendations. Would stay here again in a heartbeat!

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Kristy, We love hearing that a team member’s service, knowledge and experience played such a big part in ensuring your vacation was terrific. We’ll happily pass your praise on to our concierge desk; it’ll generate a lot of smiles. We’re glad you enjoyed our fantastic location and the rest of our friendly team too. We would love a repeat... More

Mesa, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We had a bit of a snafu with our reservation which was made via Priceline. However, the situation was resolved with a positive outcome with the help of Murphy and the staff and we were incredibly appreciative. We felt we had red carpet treatment from everyone and we look forward to return visits. Amazing location, comfortable rooms, very nice restaurant... More

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Tracy, We’re thrilled to hear our wonderful team was able to resolve your reservation issue and made you feel like a super star during your stay! We love hearing when members of our team go above and beyond for our valued guests. We’ll pass the thanks on to Murphy and Andy; it’s sure to make their day. We are... More

Toronto, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

Staff was accommodating and courteous. The room was a fair size and very clean, we were four women in for four nights during the summer. Parking is very pricey compared to other locations, valet parking is $65 a night with in and out privileges or you can choose the cheaper option of $40 a night with no in and out... More

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Robyn, Thank you for sharing your experience with us. We are thrilled to hear you enjoyed our location and found our dedicated team members so polite and helpful. We are sorry our parking options weren’t to your liking. We truly appreciate your suggestion aimed at ensuring our concierge staff is well informed. We’ll take that into careful consideration. We... More

Amsterdam, New York
1 review
2 of 5 stars Reviewed 6 days ago NEW

I was at this hotel for an iPad conference. We stayed here because the conference was here. We requested 4 rooms that were close, adjoining if available. We got to the hotel early and stored our bags. Our rooms weren't ready by 3:00, so they put us in rooms on the same floor, but not near each other, a little... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Beverly, Thank you for taking the time to share your thoughts about your stay with us. We are thrilled to hear you enjoyed our exciting location and fantastic service team. We’ll pass your praise on to Constantine, Murphy and Emanuel. It’s sure to generate big smiles! We are very sorry for any inconveniences you encountered due to technical difficulties... More

Markham, Canada
Top Contributor
114 reviews 114 reviews
23 hotel reviews
110 helpful votes 110 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The staff I came accross were all excellent, but the room itself is pretty bad. Stained drapes, broken window handles, peeling wallpaper, mold, missing tile to carpet trnsiotion strip, burned iron etc. It feels like they do not care much about proper cleaning. I am here for 3 nights already and they have not change the bed sheets yet... The... More

Was this review helpful? Yes 2
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Botmi, Thank you for taking the time to share your thoughts about your stay with us. We truly appreciate your feedback as it helps us identify areas that need to be improved. We’re very sorry to hear your room was not properly cleaned prior to your arrival. We’ll look into your concerns about the drapes, window handles, wallpaper, barrier... More

Miami, Florida
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Stayed at this Hotel in May during a conference. Updated old hotel with a very good location. Service was extremely poor. Being Gold Marriott Members we asked to use the lounge and were told it was closed for the week-end. Very tacky decor!!! Would NOT recommend this property. Worst Marriott experience ever!!!!

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Sandra, We’re happy to hear you enjoyed our hotel’s fabulous location, but we are very sorry you were dissatisfied with our service and décor. We strive to offer every guest a wonderful experience, and we’d love a second opportunity to win you over. We invite you to reach out to us personally at mdeinhart@thehotelchicago.com. We look forward to hearing... More

1 review
5 of 5 stars Reviewed 1 week ago

My fiance and I are planning a wedding at the Hotel Chicago and the people there are very accommodating especially our planner Roz, she has been wonderful, a great help and has become one of our friends. I would recommend Hotel Chicago to anyone.

Was this review helpful? Yes
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello William, Congratulations on the upcoming nuptials! We are thrilled to play an integral part in making your special day memorable. Thank you for trusting our dedicated team with such an important event. That and your recommendation are the best compliments you could give. We have to agree about Roz. She’s pretty terrific and will undoubtedly enjoy your words of... More

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Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
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Also Known As:
Hotel Sax Chicago

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style
#44 Luxury Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 
Number of rooms
354

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1 question
12 days ago

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