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All 168 Chicago hotels

Hotel Chicago Downtown, Autograph Collection

4.0 of 5 Hotel   |   333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
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67%
Ranked #99 of 168 hotels in Chicago
A recent review
5 of 5 stars reviewed 2 days ago
William D
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148 people have reviewed this hotel

Traveler rating
    47
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    30
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Miami, Florida
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed at this Hotel in May during a conference. Updated old hotel with a very good location. Service was extremely poor. Being Gold Marriott Members we asked to use the lounge and were told it was closed for the week-end. Very tacky decor!!! Would NOT recommend this property. Worst Marriott experience ever!!!!

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1 review
5 of 5 stars Reviewed 2 days ago NEW

My fiance and I are planning a wedding at the Hotel Chicago and the people there are very accommodating especially our planner Roz, she has been wonderful, a great help and has become one of our friends. I would recommend Hotel Chicago to anyone.

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello William, Congratulations on the upcoming nuptials! We are thrilled to play an integral part in making your special day memorable. Thank you for trusting our dedicated team with such an important event. That and your recommendation are the best compliments you could give. We have to agree about Roz. She’s pretty terrific and will undoubtedly enjoy your words of... More

Amherst, Ohio
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Location of Hotel Chicago is awesome, both front desk staff and valet were very friendly and helpful. Room was a little small and pricey for a parking lot view, but again, I really liked the location, I felt close to everything. $65 for parking was a bit steep, but the valet staff did a great job! Both river cruise and... More

Review collected in partnership with this hotel

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Katta, Thank you so much for the wonderful review! We’re glad you felt comfortable with us and enjoyed our fantastic location. We’re thrilled to hear our dedicated staff took such good care of you during your stay. We are sorry to hear the view from your room and our nightly and parking rates weren’t to your liking. We also... More

Naperville, IL
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel Chicago is in the best location. River North full of restaurants, bars, shopping, all withing walking distance. The hotel staff is the best part of this hotel, very friendly and helpful. The only thing I would change in the rooms is the bathroom sink. It is a pedistal style, which looks cool, but there is no counter top to... More

Review collected in partnership with this hotel

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Don-Debbie, Thank you for such a fantastic review. We may be a little biased, but we completely agree. Our location is the best! We’re thrilled to hear our dedicated team took such good care of you during your stay. We apologize for any inconvenience caused by the design of our bathroom sinks and will take the idea of providing... More

Regina
Contributor
11 reviews 11 reviews
8 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our 2nd time staying at the Hotel Chicago Downtown (formerly Sax), location is everything! All the sights and restaurants are within a "good" walk from the hotel. We got a great room, with a river view on the 12th Floor, and the staff were always friendly and helpful. We stayed 3 nights, didn't get a chance to eat... More

Review collected in partnership with this hotel

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello FabulousFabe, We are all standing a little taller and prouder here today, thanks to your amazing review! We’re happy to hear you love our fantastic location, in the heart of the city, and you enjoyed your room’s beautiful river view. We’re glad little touches, like complimentary fresh coffee, enhanced your stay and you felt comfortable and secure in our... More

chicago illinois
Top Contributor
81 reviews 81 reviews
73 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I am glad this is now a Marriott property as I am a platinum member and enjoy the ever expanding boutique hotel options. The staff, per my usual Marriott experience were very pleasant, friendly and helpful. I had booked several rooms for family and could only get a concierge rate for 2 of the rooms. Upon arrival I was told... More

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello, We’re thrilled you love the Marriott Autograph Collection; we’re very proud to be a part of this unique group. It’s great to hear that our hotel team, cleanliness, room size, amenities and location all impressed you. It sounds like you had a small issue while checking in, but thankfully it was resolved quickly. Your parking tips are perfect; we... More

Park Forest, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

If there was one place that had everything to offer you in one spot, this is the hotel. We chose this place because of the coordinator they have on staff. Her name is Roz, and you can tell that they go the extra mile to make sure their guests get what they want. My fiance and I stayed a night... More

Was this review helpful? Yes 2
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Eddie, Wow! You have made our day! We love hearing when our team goes above and beyond, and it sounds like Roz did just that. We know it will be all smiles when we share your praise with her. We’ll also pass your high praise along to Chef Llamar; we know he’ll be just as happy. We’re thrilled you... More

Anna Maria Island, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

The hotel is located in a great area. It is within walking distance to many attractions. The hotel decor is dated. The rooms are small and don't have safety bars or strips in the bathroom. The valets weregreat. We did have some trouble at check in due in part to to front desk staff we dealt with having trouble with... More

Review collected in partnership with this hotel

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Mary, Thank you for all your feedback. We are committed to making Hotel Chicago better than ever, and your comments help us know what we need to focus on. We’ll take your thoughts regarding the décor and bathrooms into careful consideration. We’re very sorry for any inconveniences you encountered at check-in. Thank you for your praise of our valet;... More

Brewer, Maine
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was at this very well located property for two nights to attend a one day meeting. Check-in was very efficient and the lobby space was inviting. I was traveling with a colleague so I will include her observations as well. The room was adequately sized (not large by any means) and bed was very comfortable. Very low-lighting seemed to... More

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Paul, A comfy bed after a day of traveling feels heavenly; we’re thrilled our bed lived up to your expectations. Thank you for your appreciation of our unique décor and fantastic hotel team. We sincerely apologize for the inconveniences you and your colleague encountered during your visits. We’re are always striving to improve, and your comments are essential to... More

1 review
4 of 5 stars Reviewed 5 days ago NEW

Oh my gosh!!! This place was so amazing to stay at! The staff was so nice! We had a bit of miscommunication on our room accommodations... They worked with us and made us feel at home! Thanks Murphy for all your hard work, help, and kindness!!! We appreciated you!!! (One bad thing is they don't have a pool or hot... More

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Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Danielle, Murphy truly is amazing! We know it’ll make his day when we pass along your message, thank you! We’re thrilled you felt so welcomed and cared for while staying with us. We hope to see you again for another fantastic Chicago visit. More

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Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
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Also Known As:
Hotel Sax Chicago

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style
#45 Luxury Hotel in Chicago #96 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 
Number of rooms
354

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6 days ago

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