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All 168 Chicago hotels

Hotel Chicago Downtown, Autograph Collection

4.0 of 5 Hotel   |   333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
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68%
Ranked #103 of 168 hotels in Chicago
A recent review
3 of 5 stars reviewed 1 week ago
PandaHouston Houston, Texas
  • Reviews (117)
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117 people have reviewed this hotel

Traveler rating
    35
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Panama City
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed at the (Sax hotel) Hotel Chicago after booking it through Hotwire. Upon arriving at the hotel we were told that even though we requested two rooms to accommodate 5 adults and 2 children we would have two rooms with a king in each and no cots were available. We had a confirmation from hotwire explaining that there would... More

Was this review helpful? Yes
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello, We’re very sorry for the inconveniences you encountered during your stay. We’re unable to guarantee room types when reservations are booked through an outside booking agency since we don’t have access to their booking engines. We strive to accommodate room type requests whenever availability allows, and we apologize that we weren’t able to accommodate your requests. We’re glad that... More

Cary, North Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

The front desk didn't find my name. They said they would need a confirmation number and pointed at a couple of networked PC's. I was able to get the number and produced it to the clerk. She said that the number is not useful, she needs to see the entire e-mail. Luckily I was able to pull that up on... More

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello, We’re very sorry you were unhappy with your recent stay at our hotel. We want every guest to feel welcomed from the moment they arrive, and we apologize for the inconveniences you encountered. We’re also sorry that not all staff offered you excellent and kind service. We’d love for you to reach out to us personally at mdeinhart@thehotelchicago.com. We... More

Houston, Texas
Top Contributor
227 reviews 227 reviews
99 hotel reviews
279 helpful votes 279 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Spent 4 nights here as a Platinum Premier member last week on a business trip. Did not receive an upgraded room. It was a standard room on the 11th floor. I did receive Executive Lounge access on the 14th floor. Breakfast and afternoon snacks are served here. Water and soft drinks are free but there is a charge for the... More

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello, We’re thrilled you loved our location; we love it here too! We apologize for the trouble you had locating our hotel. We strive to inform transportation drivers of our location, and we’ll happily re-address the issue. We’re sorry that availability limited the room type we were able to offer you. We want every guest to feel welcomed and comfortable... More

Sheboygan, Wisconsin
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Traveled to Chicago for a weekend with friends and stayed at Hotel Chicago thanks to a coupon deal. Hotel was clean, is in a great location (next to House of Blues and Bob Newhart's condos!), and had a fairly friendly staff; however we didn't view it as a four-star hotel. Room decor tried a bit too much to be trendy--at... More

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Joanne, We LOVE our location, and we’re thrilled you felt the same! We’re glad our hotel team was friendly and that you felt safe. Thank you for your feedback regarding our décor. We’re always striving to improve, and your comments help us know what we need to focus on. We hope to see you again when you next visit Chicago;... More

Minnesota
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a great location. The rooms were generally quiet and was spacious enough for our needs. I don't understand the bashing of this hotel done by other reviewers. The hotel staff was friendly. The concierge was great to work with. She was patient and present with us even though I am sure she had answered similar questions... More

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello, Thank you for your refreshing review! It’s always fantastic to hear when a guest loves our location; we couldn’t agree more! We’re glad that you enjoyed our bedding and morning coffee in the lobby. We’ll take your thoughts regarding parking into careful consideration, and we know future guests will be grateful for your public transportation tip, thank you. We... More

Northbrook, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed here on a recent Saturday night. We were in the city for a special occasion and decided to stay in the city rather than drive home. We got a reasonable price and is why we chose this particular hotel. We had a hard time finding the valet parking as there's construction going on. Once we... More

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Brad, We’re thrilled you loved our location; it sounds like you enjoyed a nice stroll down to Navy Pier! We apologize for any inconveniences you encountered locating our valet and waiting for your car to be returned. We’re always striving to improve, and we’ll take all your suggestions into careful consideration. Your feedback is invaluable in our efforts, thank... More

Pittsburgh, Pennsylvania
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for one night and most of the day before for a bachelorette party last weekend. The hotel is absolutely gorgeous and very reasonably priced for the space and location in Chicago. I was here years ago when it was still the old Hotel Sax, and they've done a great job with upgrades and modernizing it- my only... More

Was this review helpful? Yes 2
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello, Thank you for the fantastic 5 star rating and great review; you’ve made our day! Your loyalty is much appreciated; we love welcoming back a familiar face. We’re thrilled with the results of our recent renovations, and it makes us very happy to know you appreciated our efforts. Your recommendation is the highest praise you can give us, thank... More

Conway, Arkansas
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of this hotel was amazing - within walking distance of almost every place we wanted to go. The room was clean, and the KIng bed was amazingly comfortable. Only downside - the hotel staff was not very helpful or nice, and the parking was OUTRAGEOUS ($65 a night). Overall, I would classify this hotel as 3.5 star, not... More

Was this review helpful? Yes 2
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Hello Nicole, Our location is one of our highest praised qualities; we’re thrilled you loved it too! We’re happy you found our rooms clean and beds super comfy. We sincerely apologize that our hotel team was not more helpful. We strive to always offer excellent service, and your feedback is invaluable to our meeting that goal, thank you. We’ll take... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This review is a shout out to the Bell Hop, Murphy. My cousin and I from Atlanta, GA are staying at the Hotel Chicago currently and when I asked Murphy where we could get some cookies he went out of his was to procure me some and brought them straight to my room at no charge. It was so nice... More

Was this review helpful? Yes 2
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Murphy is truly amazing; we couldn’t agree more! We know it will make his day when we pass your gratitude along to him, thank you. We hope you enjoy the rest of your stay with us, and we hope to see you again in the future. More

Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Overall, the hotel is nice and the rooms are comfortable, if slightly spartan. But one staff person, Murphy, went above and beyond by delivering milk and water to our room - there are no vvending machines and we were traveling with an infant. Very pleasant stay so far.

Was this review helpful? Yes 1
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

It’s great to hear that you enjoyed your stay with us. Your high praise of Murphy is fantastic; we love hearing when our staff goes above and beyond. We’ll be sure to pass your appreciation along to Murphy; we know it will make his day. We hope to see you again when you next visit Chicago. More

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Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
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Also Known As:
Hotel Sax Chicago

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style
#46 Luxury Hotel in Chicago #95 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 
Number of rooms
354

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