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Residence Inn Chicago Downtown

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201 E. Walton Place, Chicago, IL 60611
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Residence Inn Chicago Downtown
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Ranked #67 of 176 Hotels in Chicago
A recent review
3 of 5 stars reviewed 3 days ago
mabel_amar Lexington, Massachusetts
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480 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lexington, Massachusetts
Contributor
11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the Residence Inn in Chicago and it is next to many high-priced hotels on the Magnificent Mile. It is a short distance from the Lake shore Drive and close to several restaurants with different price ranges. It has a full size kitchen. The buffet breakfast was better than other Marriott hotels that I have stayed in... More 

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Lindsy W, General Manager at Residence Inn Chicago Downtown, responded to this review

Thank you taking the time to provide feedback from your stay with us. I am glad that you were able to enjoy our hotel and all that it has to offer. I appreciate your comments on our staff members, I will be sure to share them with the team. Should your travels bring you back to Chicago, I hope that... More 

1 review
2 of 5 stars Reviewed 5 days ago NEW

We have stayed in several Marriott brand hotels, specially the Residence Inn “two bedroom suite” when traveling with family, so we know what to expect. This was by far the worst experience ever. First when booked directly on the hotel website, there was no indication that the hotel was under renovation. The Gym and the laundry both weren't available. One... More 

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Lindsy W, General Manager at Residence Inn Chicago Downtown, responded to this review

Thank you for taking the time to provide feedback from your recent stay. I apologize that the room did not meet your expectations. Unfortunately, as our hotel was a pre-existing building prior to its present use as a hotel, our two bed-room suites do not feature dual bathrooms. I certainly apologize for the inconvenience with the elevators as well. I... More 

Houston, Texas, United States
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here during a 4 night family trip and loved it! The location is great, a few blocks from Magnificent Mile and the John Hancock tower. Staff was very helpful and helped us with local restaurant recommendations. Breakfast was good and plentiful. We stayed in a one-bedroom suite and had plenty of room with 2 kids. The room was on... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Room was great. Staff was really fantastic. Breakfast was ok, Close to shopping area but if you want to be closer to more restaurants and you have the option I would stay closer to downtown. Its also a block from John Hancock building where you get a great view of Chicago This might be a little to picky but the... More 

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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this Residence Inn last year for Neocon, when finding anything in the city can be a challenge. The location is outstanding, right by the lake and around the corner from the Hancock Tower. The room was well appointed and the staff could not have been nicer; the bellhops literally stood out in the street trying to hail... More 

Was this review helpful? Yes 1
Kalamazoo, Michigan
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter and granddaughter were here for 3 days. The room was very clean, comfortable and the hotel was in walking distance to downtown. The best item at the Resident in on E Walton St was the employees. They went out of their way to make our stay wonderful. I would recommend this hotel for singles, families and business.

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Annapolis, Maryland
Contributor
15 reviews 15 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The affordable (in February) nature of this property which has been redone and offers a good breakfast makes it an excellent choice whether for business or vacation. The rooms have kitchen areas and a comfortable sofa and living space. The front desk was very helpful as were the doormen. The lobby area is comfortable (though no bar). The location is... More 

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Columbus, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It's a great place for a family, we had great times. Location; Unbeatable by the water tower midway between Michigan Ave and Lake shore drive. Rooms; Newly renovate, great size, good appliances, Large windows. Staff; Professional, nice and helpful. Breakfast; Exceeds the free breakfast at most Residence Inn locations (clean and nice, still limited options). **We wish it was different:... More 

Was this review helpful? Yes 1
Lindsy W, General Manager at Residence Inn Chicago Downtown, responded to this review

Thank you for staying with us. We enjoy taking care of our business travelers that want to enjoy the best part of the city as well! Looking forward to seeing you on your next trip. More 

Baltimore, Maryland
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for four weeks while on a temporary business assignment. This was a great place to stay. The hotel is only a few blocks away from Michigan Ave (Magnificent Mile) and right around the corner from the Hancock Building (which I was able to see from my hotel room). I enjoyed by stay here immensely. The... More 

Was this review helpful? Yes 1
Lindsy W, General Manager at Residence Inn Chicago Downtown, responded to this review

Thank you for staying with us on your trip to Downtown Chicago! I am excited to announce that beginning April 1, we will be mixing up our evening social offerings to provide higher quality food and better variety. Monday evenings will consist of our event called It's On and focus on a TV event coupled with Make Your Own Chicken... More 

Top Contributor
67 reviews 67 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

the best thing about this hotel is the location vis a vis the price. 1.5 blocks off Michigan Avenue you can walk anywhere downtown you want to go. Valet parking is easy but expensive, there is no alternative. The staff is more suited to a higher end hotel, in a good way. The rooms are spacious. One thing that is... More 

Was this review helpful? Yes 1
Lindsy W, General Manager at Residence Inn Chicago Downtown, responded to this review

Greetings from Chicago! Thank you very much for your feedback that you had during your stay. It is truly great to hear that our hotel and service met your travel expectations. We take great pride here at our hotel to ensure our guests needs are met. We hope in the future we will be your choice hotel when you travel... More 

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