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Marriott Chicago Midway

#46 of 176 Hotels in Chicago
Certificate of Excellence
3.5 of 5
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6520 South Cicero Avenue, Chicago, IL 60638
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Marriott Chicago Midway
Best prices for: 1 room 1 guest
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Ranked #46 of 176 Hotels in Chicago
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
ATLtoEUR767 Washington DC, District of Columbia
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273 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Top Contributor
116 reviews 116 reviews
92 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is brand new and the room was large but lacked character in my opinion. The staff was friendly and helpful upon check in and throughout my stay. The location is close to the airport and of course not the best but great if you have a flight cancellation, or air crew. The Wi-Fi (surprised that hotels charge for... More 

Was this review helpful? Yes
Alex M, Guest Relations Manager at Marriott Chicago Midway, responded to this review

Dear Guest, Thank you for staying with us and taking the time to share your feedback. I am glad that you found our staff friendly and, I do apologize for the unanticipated parking and WiFi fees. As we are continually seeking ways to improve our customer service, we will use this information as a learning tool to grow upon. Take... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pros 1. TGI Friday's on sight 2. Starbucks Coffee available 3. Very friendly staff 4. Shuttle to the airport and Orange Line Train 5. Very close to airport Cons 1. Squeaky beds 2. $15 for parking. But that's probably because of Friday's Not a bad place to stay at all. Just be sure to get out and buy snacks, because... More 

Was this review helpful? Yes
Manager6520, Guest Relations Manager at Marriott Chicago Midway, responded to this review

Greetings! Thank you for taking the time to share your feedback with us! We are certainly glad that you enjoyed some of the highlights of our hotel. We will use this information as a training tool to enhance the guest experience for all. We hope that next time we will exceed your expectations. Take care! More 

Dallas, TX
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My flight at Midway was cancelled and after looking at better bidding and priceline I made an offer and got this hotel. The shuttle from the airport was so convenient and the checkin was fast and easy. The room was a good size, clean and very comfortable--especially the bed. The airport is close---very close but I never heard an airplane.... More 

Was this review helpful? Yes
Alex M, General Manager at Marriott Chicago Midway, responded to this review

Dear Guest, Thank you for staying at the Chicago Marriott Midway and taking the time to share your feedback. I am thrilled that our property, amenities, and friendly staff were able to turn your dreaded unexpected stay into an enjoyable experience. Please come back any time! More 

Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

After having my flight home canceled, I spent the night at the Marriott Midway until I could catch my flight out the next morning. Given that I was already crabby that my trip was extended, I was just hoping for a bed to spend the night. I was pleasantly surprised to find a really nice, comfortable hotel that took the... More 

Was this review helpful? Yes
Alex M, Guest Relations Manager at Marriott Chicago Midway, responded to this review

Greetings Valued Guest, Wow! Thank you for the incredible feedback and taking the time to share your experience! I am absolutely thrilled that our property & amenities fulfilled your needs a distressed traveler and allowed for a comfortable & convenient extension to your trip! I hope that you choose to stay with us again next time you find yourself in... More 

Detroit
Top Contributor
54 reviews 54 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was nice. Pretty typical Marriott. The weird part was that whenever I went to breakfast or to the bar, there was no actual human being there. I mean like 5 times. Walk into breakfast, they have a nice buffet. I sit down and don't see anyone. Finally a lady comes out and asks me if I would like... More 

Was this review helpful? Yes
Manager6520, Guest Relations Manager at Marriott Chicago Midway, responded to this review

Greetings! Thank you for sharing your experience with us. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels! More 

virginia
Top Contributor
69 reviews 69 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 21, 2015

I loved this hotel. It was super comfortable, the rooms were clean and the staff was super friendly. I won this via priceline so a super great deal. I would stay here again. Free internet in the lobby.

Was this review helpful? Yes
Alex M, Guest Relations Manager at Marriott Chicago Midway, responded to this review

Dear Guest, Thank you for staying at the Chicago Marriott Midway and sharing your feedback. I am thrilled you had a pleasant experience and found our property, amenities, and staff accommodating to your needs! Please come back soon--take care! More 

1 review
5 of 5 stars Reviewed February 20, 2015

The front desk was quick, efficient, and friendly. The lobby was comfortable and clean. The room was impeccable, roomy, and had a nice layout. I'm not sure why this review needs to be a minimum of 200 characters. It's very inconvenient when trying to get this done quickly. Loved the hotel!!

Was this review helpful? Yes
Alex M, Guest Relations Manager at Marriott Chicago Midway, responded to this review

Greetings Elizabeth! I am so glad you had such a pleasant experience and I was thrilled to read your positive feedback! Thank you so much for staying with us and taking the time to share your thoughts! We look forward to welcoming you back! More 

1 review
2 of 5 stars Reviewed February 16, 2015

I was very disappointed with our stay, we were there for a wedding and I reserved our room way I in advance, we were given a room away from the rest of the wedding party and looking out at a roof. Then the lady at the front desk sat night was very rude I asked if check out was extended... More 

Was this review helpful? Yes
Alex M, Guest Relations Manager at Marriott Chicago Midway, responded to this review

Erica, Thank you for staying at the Chicago Marriott Midway and taking the time to share your feedback with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the poor customer service and overall experience. We have... More 

Champaign, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 11, 2015

I must say the entire staff that i had to interact with, was pleasant and helpful. because the staff was so nice and professional, I couldn't get upset that I wasn't in the type of room I wanted but the staff tried to correct it by offering to be moved but I and my husband was so tired, we didn't... More 

Was this review helpful? Yes
Alex M, Guest Relations Manager at Marriott Chicago Midway, responded to this review

Char, Thank you for the outstanding feedback! I am so glad that you and your husband enjoyed your stay here at the Chicago Marriott Midway! We pride ourselves in our excellent customer service and I, therefore, am thrilled that you had such a pleasant experience with our staff! Please come back any time! More 

Dayton, Ohio
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed February 9, 2015

I stayed at this hotel and the and it was ok the first day and on the second day in August 2014 - I left my purse in the room and someone took $280 from my purse and management has recently claim that it did not happen - anyone that knows me know that I would not tell a lie... More 

Was this review helpful? Yes
Manager6520, Guest Relations Manager at Marriott Chicago Midway, responded to this review

Greetings, Once again, I am so sorry about what happened during your stay in August. The safety and security of our guests is of the utmost importance and we have numerous measures in place to ensure our guests are well taken care of. Some of these measures include: - A professional security company to patrol our parking lot and handle... More 

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