First, let's talk the positives. One... GREAT beds. Two, very convenient location for business. Three, great gym. Now... The negatives. One... just seems rundown. The shower had low pressure, and the bathroom in general reminded me of 1970's Holiday Inn which is clearly not what you are paying for. Two... behind the desk I went to plug in my laptop.... More

Sam is extremely knowledgeable about physical fitness. When I stayed at the Westin River North recently, I was surprised to discover that the fitness facility offered personal training for free. Sam taught me many helpful exercises, giving me expert corrections and advice. He then offered to put together a personal program for me -- something I could work on after... More

We stayed here on New Year's Eve as part of a hotel block for a friend's wedding. We got there before check in time and asked if we could leave our bags at the front desk while we attended the wedding ceremony. The girl at the front desk was very friendly in welcoming us and it turned out our room... More

This is a great hotel and you can't beat the location. It's close to shopping on both State Street and Michigan Avenue, with very easy access to the L. The hotel is clean and very well maintained, and the staff could not have been more helpful. This was my third stay here and I will definitely stay here again. More

Our room was fine. Nothing fancy but clean and quiet on the 14th floor. The location is terrific and close to Starbucks and a great juice bar. The service at the Westin workout was awesome! Sam was very knowledgeable and helpful with tips and ideas for a better workout to fit my needs. Very nice gym with great personalized service... More

Let it be known that I have never written a review, though I felt compelled enough to share my dissatisfied experience. Long story short, we had two nights booked, then reduced it to one after just an hour in the hotel. Firstly, the Executive Club was not worth the extra cost. The attendant made us feel as though we were... More

This is a beautiful hotel in a great location; it is very easy to get to all the attractions in Chicago from this location without using a cab. Staff was very attentive--especially the concierges. The only drawback was having a room on the 8th floor overlooking the river--which would seem like a good thing, except that the noise from the... More

I spent Christmas at the Westin this year and desperately needed to keep my metabolism up for all the food I was consuming. Met Sam at the fitness center and he was marvelous! After a brief chat he designed a complete workout along with stretches for upper and lower body, illustrations to all the exercises and an overview document that... More

Stayed here for three nights over the new year on the executive club floor, we were upgraded to a club deluxe room that overlooked the river and was wonderful to wake up to each morning. We enjoyed the location which for us visiting friends was convenient to their apartment and we were able to walk to the magmile, great restaurants... More